Aprylla Hall - Bad Guy

[Borewyrm]

"First post in this entire thread says they are not the same ones. It says they are all dead."

UGH! Yes, What I am saying is that for all intensive purposes the "second" deal was for the exact same thing, and that was a group of CB feeding female ball pythons. He never saw any pics or had any color or pattern preferances. So, basically he was getting the same exact thing. Just the second time around he decided he wanted documentation on Normal ball pythons (now there is a joke) and then he wanted the whosaler's contact info (an even bigger joke). Aprylla's only mistake in this was offering Shawn replacment animals. She should have just refunded him and not given him the option.

Off topic.. sorta:

I don't do snakes.... Do you guys just buy big batches of these things sight unseen?

 

[Junkyard]

"Off topic.. sorta:

I don't do snakes.... Do you guys just buy big batches of these things sight unseen?"

Answer: Many people do.

After being away for 5 hours it is good to see so much acomplished here. Hopefully Shawn you will lift the complaint for your refund. Aprylla, were you still willing to send him replacements? Did I read that right? That is a forgiving person right there.

Moral of the story: It is not just about customer service, but also the service provided by the customer.

 

[Aprylla]

Off topic.. sorta:

I don't do snakes.... Do you guys just buy big batches of these things sight unseen?

A lot of people who breed ball pythons do buy large lots of just females for future breeding purposes. Some do care what they look like (pattern, color, etc) other "just want females" as was the case here. Mr. Gilbert told me he just wanted some females that would later be breeding stock (when they were large enough). I bought a big lot of them myself, but I went in person to my supplier's home and hand-picked the ones I wanted. I still hate it that I had to sell them in the first place, but decided to sell off "all the extra mouths" and anything else that costs me $$$ in order to save as much $$$ as possible for my upcoming move and to help recover the $$ I am out due tot he hurricane and other events that happened just previous to the hurricane (the other events are irrelevant to this situation, but yes, I suffered a huge financial set-back end of June/beginning of July which started this ball rolling and made me post all of my reptiles for sale).

 

[Aprylla]

After being away for 5 hours it is good to see so much acomplished here. Hopefully Shawn you will lift the complaint for your refund. Aprylla, were you still willing to send him replacements? Did I read that right? That is a forgiving person right there.

Yes, if Mr. Gilbert were to cancel his complaint with PayPal, I would still send him his 20 snakes, PLUS the 5 extras I promised him initially (if he states here publically that he does still want them). Obviously I am not trusting enough to send him the snakes and then "hope" that he cancels his complaint, especially since PayPal has already been notified that it is ok to refund him ASAP. PayPal could take that money from my account and give it to him at any point now. I just can't risk sending Mr. Gilbert 25 snakes and then also be out my $450.00, I am already in too much of a financial bind right now to take a risk like that. However, the good news is, the sooner Mr. Gilbert gets his refund, the sooner I can have these snakes re-listed and re-sold to someone who doesn't want to play games with me.

And it's not that I am "forgiving", I am just trying to do the right thing with this transaction, just as I work very hard to do with all others I have ever made.

 

[pch101]

"I don't do snakes.... Do you guys just buy big batches of these things sight unseen?"

Many do, but I do not. Just me. I always require pics of the exact specimens, and I ask a lot of questions before the deal is ever agreed on. My questions and pic requirments have made me lose out on a few good deals to guys that do not require that information, and that is just how it is. It is OK, and there is always going to be another good deal later on.

 

[Junkyard]

"Yes, if Mr. Gilbert were to cancel his complaint with PayPal, I would still send him his 20 snakes, PLUS the 5 extras I promised him initially (if he states here publically that he does still want them). Obviously I am not trusting enough to send him the snakes and then "hope" that he cancels his complaint, especially since PayPal has already been notified that it is ok to refund him ASAP. PayPal could take that money from my account and give it to him at any point now. I just can't risk sending Mr. Gilbert 25 snakes and then also be out my $450.00"



I most certainly understand your worries of being out of both snakes and money. Shawn are you still around? Everyone here would like to know your plan of action now.

 

[ms_terese]

Aprylla, it sounds like you've had a mell of a hess with this storm season! However, I feel like I have to point out a couple of things that I noticed when I went through the thread and ONLY read the communication parts:

On June 14, you sent the following email to Shawn:

In the alternative, I can refund your money if you
would like. However, please note that it will
possibly be June 29th before I can send a refund.
That will be the first time that I know for sure I
will have enough $$$ to send you a full refund.

I don't see any email posted that says he will accept replacement. The reply that he sent indicates that he understands the storm, but inquires about why they weren't shipped from up North.

Regardless, here is a guy that sent over $400 to someone he'd never done business with before. A week later, he doesn't have snakes, has been told that the original ones have died and it will be the end of the month before the replacements can be obtained, and then is told that the money he sent is already spent and it may be 2 weeks before he can have a refund.

Ouch.

While I think everyone has a great degree of sympathy for all those affected by this season's crop of tropical storms/hurricanes, from a business standpoint, he has a valid gripe: "I paid you, the animals died, and now I get to wait 2 weeks for either a refund or a replacement batch."

While I do believe this has spiraled into an unfortunate situation, I think that given the same information that the buyer had, I would maybe have freaked out too. I try to be a patient and understanding person, but to most people $450 is a chunk of change, and seeing it at risk makes them nervous.

I hope it ends happily for both buyer and seller, and that the Hurricane gods go elsewhere for the next 2 months! Good luck to all!

 

[Aprylla]

I don't see any email posted that says he will accept replacement.

After being told that the original snakes had died, the buyer has *insisted* over and over, many times, that I send him the replacement snakes, as recently as last night he said it.

Here is a sentence from an e-mail he sent me last night:

Mr. Gilbert said "I have every intention of following
through on the transaction that we started and will be happy to cancel
the complaint upon the arrival of the animals."

If I need to post that e-mail in its entirety please let me know, as I do not think it was posted elsewhere in this thread, but I will check and see. As of last night he did still want the snakes (the replacement ones) and still wanted to go though with our deal (but only if I allowed him to not cancel his complaint, which I would not do due to reasons mentioned earlier). When I notified him that we had advised PayPal to send him a refund in full, he started this "bad guy" thread about me only hours later, after being told he would receive a refund instead of the snakes.

Just wanted to say that yes, Mr. Gilbert and I had agreed that he would receive the replacement snakes, but he decided to throw in many other stipulations after the fact and after the deal which I would not and did not agree to before or during the transaction.

Ok I am exhausted since I have been at this mess all day and am now going to bed.

 

[sig1980]

Sorry I had to be away for the entire day, but some of us do have jobs to go to that require our time. I have attempted to read all of the posts made throughout the day. pch101, I knew that no matter what came out you would take her side, possibly because I have never posted on any forum before and no one knows me, but talk about dissecting every item. Yes, there has been an explanation provided for everything that happened along the way, and all of it is logical, but again I ask, how many people would wait through seemingly unending problems and leave themselves unprotected? I believe Terese's perception comes closest to what was going through my mind- since pch101 want to dissect thing, let's do that.
1. What is not in dispute- I DID pay in full for the transaction entered into.
2. Why were the snakes not shipped before she left?
Possible explanation - not enough time. Accepted.
3. Why were the snakes not shipped after she evacuated to the new location.
That was the question that I never got an answer to.
Possible explanation- too inconvenient from away from home. Accepted
Then things start to get suspicious
4. I am informed that some of the snakes I paid for had died.
Possible explanation- Her car broke down 90 miles from home.
Now I start to question- she told me she was evacuating to her mother's apartment. If she was 110 mile from home at her mother's apartment and 90 miles from home when she broke down, doesn't that mean she was only 20 miles from family? Why would it take a full day for assistance and cause the loss of life of so many animals?
(Please note: I am not proposing anything here, just posting out loud the thought process I was going through.)
5. I then receive notice that ALL the ball pythons died.
Starting to question again.
6. I receive notice that even though I have paid in full, I cannot get a refund for an extended period of time.
Now I am seriously beginning to question if this is a rip off that someone is stalling on.
7. The offer of replacement animals is also contingent upon a waiting period, even though they are supposed to be available from the breeder now.
Thought process- if she really has a long time working relationship with this breeder, and she was as trustworthy as she says, wouldn't he drop ship FOR her and bill her?
Thought process continues- this is import season, perhaps she made up the story of her animals dying and sold them for a higher price and is stalling to take a shipment of imports to replace them with.
8. So at this point, without "jumping the gun" or "making unreasonable demands" I ask if there is a contact number number for the breeder to verify that the replacement she is proposing are from him. (if she had this long standing wholesaler/retailer relationship with him, he would not violate it either)
9. The response I get states she will be away from her computer and unable to respond.
Thought process- this was not an unsolicited response "just in case I tried to get in touch with her", it was in direct response to a posed question to provide a verification that the NEW REPLACEMENTS were the same category of animals THE ORIGINAL ORDER was for.
Thought process continued- If she had simply not wanted to provide the number for her wholesale source wouldn't she say "I don't want to give out the number for may wholesale source" instead of "I will be away from my computer"
Nervousness is really beginning to set in.
10. At that point I explain that it is sounding like a scam and request a refund filing a complaint with PayPal..
11. She THEN provides the explanation that she doesn't want to give up her wholesale source.
12. I accept that explanation, but tell her as politely as possible that due to the numerous setbacks and inconsistencies I cannot in good judgement leave myself unprotected by canceling the complaint prior to receiving the animals.
Thought process- remember, when faced with a complaint through paypal she had the resolution choices of issue a refund or provide proof of shipment. She chose to mail a receipt and provide a USPS tracking number leading them to believe the ordered items had been shipped- another item that does little to gain my confidence and causes more concern that this has become very shady.
13. Research through PayPal reveals that a refund will only be made if there are funds in the seller's account to cover such a refund.
Thought process- she may be tempting me away from the complain to empty her account and simply never respond again. If I do that I will have no recourse left.
14. Aprylla then insists that she will not make shipment until AFTER the complaint has been cancelled.
This simply reinforces the last thought that she is trying to empty her account and leave me helpless. After all, I had sent payment in full in the first place. I had demonstrated SOME sort of trust by doing that. Now I was faced with someone who is treating ME as an untrustworthy individual and making demands on ME Before she would make ANY move to live up to her end of a deal that had already been made.
15. I informed her of my concern and assured her the complain would be canceled immediately upon receipt of the animals, and even offered to do continued business afterward as long as thing went as promised.
16. Her response was to not make shipment OR refund unless ordered through PayPal.
Thought process- if this was unacceptable to her, and there was over $600.00 in her PayPal account she could just hit the "Issue refund" button in the resolution center. Once resolved, her account would be free to send and receive money again and she would be free to do business as usual.
17. Her response was not to use the resolution center for a refund, but to send an e-mail to PayPal authorizing such (Which, by the way, I have never had independent confirmation from PayPal, only her and Damien's e-mail saying that they did it. And I have accepted it as the truth.)

So..................
While there may well be an explanation for EVERYTHING that EVER goes wrong in life, how many in a series of misfortunes are we expected to simply dismiss before we become suspicious. And then, from a total stranger that has offered this series of misfortunes as their explanation to DEMAND from me that I back down BEFORE they fulfil ANY PART of their end of the deal I feel is unreasonable.
By the way, I DID watch CNN, AND THE WEATHER CHANNEL, which both reported that the storm did VERY LITTLE damage and were MUCH LESS than expected. Not that she would have known that ahead of time- Just one more little tidbit with all the other series of events that placed doubt in my mind.
Now, do you still think that I was UNREASONABLE to simply ask for the animals to be shipped before I canceled the complaint?
I too have been set by accidents and misfortune in the past, I just didn't think it would be reasonable to make someone else pay for my misfortune. I think I would have said, "I know that this whole series of events sound fishy. Since you paid in full, I will make the shipment as agreed, but expect to have the complain canceled immediately upon receipt." (Which I had already promised to do) Remember, no show of faith had EVER been made on her part, only on mine by sending payment in full in the first place.

 

[Aprylla]

You know, if you refer back to my VERY FIRST post made on this thread, you will find most of the answers to your questions and accusations. You have also "stretched the truth" on some of what you are saying here, and you know it. So here you go, instead of getting some sleep (like I should do) I am going to answer every single detail, just like I did with every single e-mail you ever sent me. My responses will be in RED below.

Sorry I had to be away for the entire day, but some of us do have jobs to go to that require our time. I have attempted to read all of the posts made throughout the day. pch101, I knew that no matter what came out you would take her side, possibly because I have never posted on any forum before and no one knows me, but talk about dissecting every item. Yes, there has been an explanation provided for everything that happened along the way, and all of it is logical, but again I ask, how many people would wait through seemingly unending problems and leave themselves unprotected? I believe Terese's perception comes closest to what was going through my mind- since pch101 want to dissect thing, let's do that.
1. What is not in dispute- I DID pay in full for the transaction entered into.

True, but you also filed your complaint NINE DAYS after sending the funds, not leaving me time to really do anything.

2. Why were the snakes not shipped before she left?
Possible explanation - not enough time. Accepted.

You paid for the snakes on FRIDAY JULY 8th. I left for the hurricane evacuation on the morning of SATURDAY JULY 9th. Everyone here knows that you can't ship reptiles on a Friday, it even says that in my live reptile shipping contact with FedEx. And FYI, I did send you an e-mail telling you I was leaving becuase of the hurricane evacuation, so you were aware that I was leaving immediately after that e-mail was sent, as I had stated in the e-mail.


3. Why were the snakes not shipped after she evacuated to the new location.
That was the question that I never got an answer to.
Possible explanation- too inconvenient from away from home. Accepted
Then things start to get suspicious

How exactly is it that I can ship from a hotel room in the middle of Nowhere, Mississippi? It was all I could do to pack up abotu 50 reptiles into rubbermaid containers and get my other animals into carriers and throw some clothes in a suitcase before I had to leave, besides this fact, this was over a WEEKEND and during a MANDATORY hurricane evacuation. You don't actually think that FedEx AND the airports stayed OPEN even as for North as I was do you? I am sure you can call and verify that they were definitely NOT OPEN FOR BUSINESS during a hurricane situation.

4. I am informed that some of the snakes I paid for had died.
Possible explanation- Her car broke down 90 miles from home.
Now I start to question- she told me she was evacuating to her mother's apartment. If she was 110 mile from home at her mother's apartment and 90 miles from home when she broke down, doesn't that mean she was only 20 miles from family? Why would it take a full day for assistance and cause the loss of life of so many animals?
(Please note: I am not proposing anything here, just posting out loud the thought process I was going through.)

As I stated in my original reply her on the BOI: My initial plan was to go to my mother’s apartment (since Damien was out of town with his mother) but my mother’s apartment building was evacuated too and she had to leave as well. She decided to head for her sister’s house in Texas and I decided to just “drive North” as the people on the TV were advising us to do. So I left this area with a car full of animals. My mother was about 400 miles or so away and Damien was even much further than that, but you already know that becuase this is now the THIRD TIME I have explained that to you.


5. I then receive notice that ALL the ball pythons died.
Starting to question again.

As I told you NOW for the FOUTH TIME, not all the snakes died at one time. I lost about half of all of them before I got home. Several others died within a couple days of when I got home. AND as I already told you, I do still have 6 of them that appear to be fine and healthy now, feeding fine and no worse for the wear.

6. I receive notice that even though I have paid in full, I cannot get a refund for an extended period of time.
Now I am seriously beginning to question if this is a rip off that someone is stalling on.

Again, I have explained this to you several times. I drained all the funds I had while evacuating for the hurricane. I also lost my job earlier in the month. I told you I would refund you on the morning fo the 29th if you wanted a refund. I also offered you replacement snakes and left it up to you to decide which option you wanted. You told me again and again that you wanted the snakes, not the money.


7. The offer of replacement animals is also contingent upon a waiting period, even though they are supposed to be available from the breeder now.
Thought process- if she really has a long time working relationship with this breeder, and she was as trustworthy as she says, wouldn't he drop ship FOR her and bill her?
Thought process continues- this is import season, perhaps she made up the story of her animals dying and sold them for a higher price and is stalling to take a shipment of imports to replace them with.

I also explained this to you as well. I don't just take any snakes someone sends me, I liek to hand pick snakes for one. For another thing, you were aware that my wholesaler and I were making a TRADE in which I had to DELIVER certain items WHEN I picked up the snakes. I had to have told you that at least three times now. If I wanted to "take a shipment of imports to replace them with" as you accuse me of, I could have placed an order with any number of people and had them in 24 hours. That just doesn't make any sense!



8. So at this point, without "jumping the gun" or "making unreasonable demands" I ask if there is a contact number number for the breeder to verify that the replacement she is proposing are from him. (if she had this long standing wholesaler/retailer relationship with him, he would not violate it either)

This was NOT a part of our original or any subsequent deals. This was something you demanded after we had worked things out (or so I thought). And when I refused to give out CONFIDECTAIL information, you IMMEDIATELY filed a complaint with PayPal, within HOURS.



9. The response I get states she will be away from her computer and unable to respond.
Thought process- this was not an unsolicited response "just in case I tried to get in touch with her", it was in direct response to a posed question to provide a verification that the NEW REPLACEMENTS were the same category of animals THE ORIGINAL ORDER was for.
Thought process continued- If she had simply not wanted to provide the number for her wholesale source wouldn't she say "I don't want to give out the number for may wholesale source" instead of "I will be away from my computer"
Nervousness is really beginning to set in.

I TOLD YOU I WOULD BE AWAY FROM MY COMPUTER FOR 24 HOURS!!!!! How many times do I have to repeat "away for 24 hours" before it sinks into your head...? Why was it such a BIG DEAL for me to be away from my computer for 24 hours???


10. At that point I explain that it is sounding like a scam and request a refund filing a complaint with PayPal..

You filed a PayPal complaint within just a couple HOURS of when I told you I wasn't giving out the name and number of the person I purchase from, since that is confidential as far as I am concerned. You filed a PayPal complait out of SPITE and you know you did it, that is very clear to me now. You even LISTED THE REASON FOR YOUR COMPLAINT WITH PAYPAL AS: becuase I wouldn't give you confiential info. I already copied and pasted that earleir today.

11. She THEN provides the explanation that she doesn't want to give up her wholesale source.

See above answer to #10


12. I accept that explanation, but tell her as politely as possible that due to the numerous setbacks and inconsistencies I cannot in good judgement leave myself unprotected by canceling the complaint prior to receiving the animals.
Thought process- remember, when faced with a complaint through paypal she had the resolution choices of issue a refund or provide proof of shipment. She chose to mail a receipt and provide a USPS tracking number leading them to believe the ordered items had been shipped- another item that does little to gain my confidence and causes more concern that this has become very shady.

Maybe you didn't see my first post here. Here is an excerpt from it regarding this: 7/20/05 I sent the buyer an e-mail stating that I had mailed out a Merchandise Credit Certificate good for 20 female ball pythons and reflecting the $450.00 he had paid for the,. The Credit Certificate stated that his snakes could be sent on or after August 1, 2005. I figured this might help him put his mind at ease, having something in writing from me. I submitted to PayPal that I had sent him this Credit Certificate, I even sent them a copy of it showing that I understood he was entitled to the 20 female ball pythons. (Note: I didn’t hear directly back from the Buyer again until 7/25/05 when he asked me a laundry list of questions and I answered each one.) "

13. Research through PayPal reveals that a refund will only be made if there are funds in the seller's account to cover such a refund.
Thought process- she may be tempting me away from the complain to empty her account and simply never respond again. If I do that I will have no recourse left.

WHY did you file a PayPal complaint anyway, after ONLY 9 DAYS?!?! You had given me very, very little time to do ANYTHING in "jumping the gun" and filing your complaint. You had 45 DAYS after you paid to file a complaint, yet your chose to HURRY and do it really quickly.


14. Aprylla then insists that she will not make shipment until AFTER the complaint has been cancelled.
This simply reinforces the last thought that she is trying to empty her account and leave me helpless. After all, I had sent payment in full in the first place. I had demonstrated SOME sort of trust by doing that. Now I was faced with someone who is treating ME as an untrustworthy individual and making demands on ME Before she would make ANY move to live up to her end of a deal that had already been made.
15. I informed her of my concern and assured her the complain would be canceled immediately upon receipt of the animals, and even offered to do continued business afterward as long as thing went as promised.
16. Her response was to not make shipment OR refund unless ordered through PayPal.
Thought process- if this was unacceptable to her, and there was over $600.00 in her PayPal account she could just hit the "Issue refund" button in the resolution center. Once resolved, her account would be free to send and receive money again and she would be free to do business as usual.
17. Her response was not to use the resolution center for a refund, but to send an e-mail to PayPal authorizing such (Which, by the way, I have never had independent confirmation from PayPal, only her and Damien's e-mail saying that they did it. And I have accepted it as the truth.)

So..................
While there may well be an explanation for EVERYTHING that EVER goes wrong in life, how many in a series of misfortunes are we expected to simply dismiss before we become suspicious. And then, from a total stranger that has offered this series of misfortunes as their explanation to DEMAND from me that I back down BEFORE they fulfil ANY PART of their end of the deal I feel is unreasonable.
By the way, I DID watch CNN, AND THE WEATHER CHANNEL, which both reported that the storm did VERY LITTLE damage and were MUCH LESS than expected. Not that she would have known that ahead of time- Just one more little tidbit with all the other series of events that placed doubt in my mind.

Well gee, I am so sorry that the hurricane didn't destroy the entire city I live in! Maybe if it had you'd have waited a whole 10 DAYS to file your PayPal complaint. I will have to guess that you MUST have lived up North your whole life and NEVER lived in a hurricane prone area...? Let me tell you something mister, when the National Weather Service says "there is a Catagoty 4 Hurricane that is likely to make landfall (dircetly on the city you live in) you DO NOT ASK QUESTIONS, you pack your collective "stuff" in a hurry...or you can stay and possibly kiss your rear end goodbye if it actually DOES hit you. Hurricanes are not something you want to mess with and think "oh it won;t be so bad" you HAVE to assume that the worst might happen and prepare for it as best you can. It was a BLESSING to myself and thousands of other people in MS, AL, and FL that Hurricane Dennis weakend and only caused abotu $3 -$5 MILLION in damage (and by the way, I don't call $3-$5 MILLION worth of dmaage "very little"). I saw the picturres of the area that were hit, and although it wasn't as bad as it could have been, there were a lot of homes and property destroyed or severly damaged where the hurricane made landfall. That area could JUST HAVE EASILY been my city that was badly damaged (there but for the grace of God go I, you know that saying).

Now, do you still think that I was UNREASONABLE to simply ask for the animals to be shipped before I canceled the complaint?

????? I don't even know what to say to that. After looking for your name everywhere to find any sort of good or bad feedback I have come up with nothing. I no longer trust you at this point. I have to say that at least a very *small* person in the reptile world, at leats I have a few peopel I have doen business with in the past willing to say they had good deals with me. I can find zero about you even though you told me you have been breeding ball pythons for a while. At this point I don't know that you are not trying to scam ME and take the money AND the ball ptyhons.

I too have been set by accidents and misfortune in the past, I just didn't think it would be reasonable to make someone else pay for my misfortune. I think I would have said, "I know that this whole series of events sound fishy. Since you paid in full, I will make the shipment as agreed, but expect to have the complain canceled immediately upon receipt." (Which I had already promised to do) Remember, no show of faith had EVER been made on her part, only on mine by sending payment in full in the first place.

I don't buy your "promises" of cancelling the compalint "after" I ship the snakes. At this point you have lost my trust by doing several things.

1) Filing a complaint 9 days after you paid (out of spite), only because you didn't get info that wasn't agreed that you should have in the first place.

2) You weren't even ON the Fauna BOI until yesterday. I had told you a few days ago that if you had any questions about my reliability or past experiences, you should come here and type in my name in a search to see that all of my past experiences had been good. BUT, INSTEAD, you decided to come here and attempt to trash me my making statements about me without providing all of the details and info you had. You were then told (last night) that a refund was authorized to PayPal to be sent to you ASAP, and right after that, I guess you got angry because you couldn't have the snakes AND get your refund too I suppose, you came here to the BOI to leave a bad guy post for me.

I have zero trust left in you to "cancel the complaint after you get the snakes".

Here are your options:

1) Cancel the PayPal Complaint and I will send you snakes out, as previously described, on Monday, August 1st.

2) Cancel the PayPal Complaint and I will get the refund to you immediately, since you removing the compalint should free up my account to be able to do so.

3) Do nothing. PayPal will eventually give you back the funds form my account, but I make no promises as to when, I do not work for PayPal, so I have no idea how long those things take. I have taken every single step (plus some) they asked me to take in this matter including sending them an e-mail stating you should be sent an immediate refund.

This will be the last time I answer the same questions you keep asking me over and over again. I have had to repeat things to you so many times it isn't funny. I am truly sorry if you don't understand, but I have explained in as much detail and as fully as I possibly know how to. From now on, if you want to ask me the same question you have asked me 3, 4 or 10 times, please just refer back to this post or my previous e-mails to you,

 

[Aprylla]

Sorry, I forgot to make one part of that in RED that I wrote. I apologize. I am utterly exhausted after this day.

Here is what was supposed to have been in RED that *I* wrote:

Well gee, I am so sorry that the hurricane didn't destroy the entire city I live in! Maybe if it had you'd have waited a whole 10 DAYS to file your PayPal complaint. I will have to guess that you MUST have lived up North your whole life and NEVER lived in a hurricane prone area...? Let me tell you something mister, when the National Weather Service says "there is a Catagoty 4 Hurricane that is likely to make landfall (dircetly on the city you live in) you DO NOT ASK QUESTIONS, you pack your collective "stuff" in a hurry...or you can stay and possibly kiss your rear end goodbye if it actually DOES hit you. Hurricanes are not something you want to mess with and think "oh it won;t be so bad" you HAVE to assume that the worst might happen and prepare for it as best you can. It was a BLESSING to myself and thousands of other people in MS, AL, and FL that Hurricane Dennis weakend and only caused abotu $3 -$5 MILLION in damage (and by the way, I don't call $3-$5 MILLION worth of dmaage "very little"). I saw the picturres of the area that were hit, and although it wasn't as bad as it could have been, there were a lot of homes and property destroyed or severly damaged where the hurricane made landfall. That area could JUST HAVE EASILY been my city that was badly damaged (there but for the grace of God go I, you know that saying).

 

[Aprylla]

So very sorry, I just looked back and this was mine too, forgot to put it in red so it could easily be told apart from what the other guy wrote:

Maybe you didn't see my first post here. Here is an excerpt from it regarding this: 7/20/05 I sent the buyer an e-mail stating that I had mailed out a Merchandise Credit Certificate good for 20 female ball pythons and reflecting the $450.00 he had paid for the,. The Credit Certificate stated that his snakes could be sent on or after August 1, 2005. I figured this might help him put his mind at ease, having something in writing from me. I submitted to PayPal that I had sent him this Credit Certificate, I even sent them a copy of it showing that I understood he was entitled to the 20 female ball pythons. (Note: I didn’t hear directly back from the Buyer again until 7/25/05 when he asked me a laundry list of questions and I answered each one.) "

 

[Lucille]

Now, do you still think that I was UNREASONABLE to simply ask for the animals to be shipped before I canceled the complaint?

This is what the Paypal complaint process is FOR. I ABSOLUTELY would NOT cancel the complaint until I actually had the snakes in my possession. You have sent your money; and although the hurricane and all provided adequate reason for a late shipment, YOU have sent your money.

IMHO, a vendor who has your money owes you either your snakes or the money back. It would be a foolish move to give up the protection of the Paypal complaint process unless you get those snakes. She has YOUR money. YOU have zip.

I have seen good guy posts aplenty, and I have seen where there was some sort of delay, and the good guys move heaven and earth to get their part done in order to provide complete satisfaction to their customers. It would be unthinkable for them to stop and even say anything about the matter, their focus would be to take care of the matter by providing top notch service and to get that shipment out and to their customer.

In my opinion, the best defense to any complaint is to go above and beyond expectations and to gain customer confidence by good service. You don't put the burden of the transaction going well on the customer, especially after he has already paid you.

 

[Lucille]

So very sorry, I just looked back and this was mine too, forgot to put it in red so it could easily be told apart from what the other guy wrote:

Maybe you didn't see my first post here. Here is an excerpt from it regarding this: 7/20/05 I sent the buyer an e-mail stating that I had mailed out a Merchandise Credit Certificate good for 20 female ball pythons and reflecting the $450.00 he had paid for the,. The Credit Certificate stated that his snakes could be sent on or after August 1, 2005. I figured this might help him put his mind at ease, having something in writing from me. I submitted to PayPal that I had sent him this Credit Certificate, I even sent them a copy of it showing that I understood he was entitled to the 20 female ball pythons. (Note: I didn’t hear directly back from the Buyer again until 7/25/05 when he asked me a laundry list of questions and I answered each one.) "

Aprylla, in my opinion the only two good choices would be to refund money or to send the snakes. A certificate is only a piece of paper and if a customer has doubts about the completion of the transaction, I believe the first two good choices to be the only ways to resolve the issue in a satisfactory manner.

 

[HerpVenue]

Wow what a long thread.

In the end here are the impressions I get.

The guy jumped the gun.

Aprylla explained everything.
The guy DID NOT read all her explanation. OR HE DOES NOT Fu(7in care.

here is evidence that he does not care

Why were the snakes not shipped after she evacuated to the new location.

Your lucky she remained civil. I would have told you off already.
Hurricane is coming. I gotta watch out for my safety and my family's safety.
Your really want me to give a Sh_t about your D@mn snakes?
you really expect me to take the snakes and ship it from where I was evacuating too?
I can't believe you have the b@lls to come here and tell all of us that you expect her to ship animals while she is being evacuated.



Aprylla a note to you
With all the problems he caused you.
The chain reactions he caused for the rest of your customers.
The obvious not caring.
And the selfishness that you gotta think of him in the middle of your evacuation.......
with all of that in the mix....... I would sell his snakes to someone else and keep his d@mn money.

but then again maybe I am just pissed right now.

CNN turn it on. Shows the huricane. shows she was telling the truth.
oh yeah...you don't care.

 

[Lucille]

I would sell his snakes to someone else and keep his d@mn money.

Ritchie, family and safety come first.

After all are safe, one can address other issues.

 

[HerpVenue]

I agree!!!!

that is why I am so pissed when I read that quote.

The one where he says she should have shipped while on evacuation.

 

[loteer]

IMHO - Shawn you jumped the gun. Aprylla answered all of your questions and you filed a complaint anyway with paypal. I dont know if you didn't read all of the responses and skimmed through it, or just misunderstood them? Even still you keep repeating questions she keeps answering. Maby i missed it but maby you can point out to me in the emails posted and in any of her replies on this thread where there is an inconsistancy (whitch you said was one of the deciding factors for filling a complaint) ? The only inconsistancy i see is where you seem to skip over certain answers she gives you. It just seems like your seeing what you wanna see.

I dont know if there is anything else to be said in this thread except for something to be posted when shawn get his money back and/or animals. Shawn's just gonna have to wait untill paypal refunds his money or lift the complaint and see what happens. I will add this shawn, in the future it's not wise to insult people like pch101 who are trying to stay objective or anybody for that matter.

 

[sig1980]

NOW there are a whole group of people that are "Jumping the gun" If you would please READ my last post post I STATED:
"I am not proposing anything here, just posting out loud what my though processes were"
in hopes that by READING what was going through my my, you would understand why I was reluctant to cancel the complaint without receiving shipment shipment. Why is it so easy to defend the position that not to ship because I might not cancel the complaint AFTER I had sent the money in the first place, but impossible to defend the position not to cancel the complaint after having sent payment, been told animals are all dead, and seller refuses to ship the replacements without me making concessions.
That post was not meant in any way as an attack. It was intended, AS I SAID, to voice why I had doubts in my mind and felt I had to protect myself until I actually received what I paid for. Apparently, only Lucille read that portion and so took the information as it was intended.

 

[sig1980]

Aprylla, like I said, the post was to let YOU know what was going through my mind as well as everyone else in the hopes that you would finally understand my position. It was not intended as an attack on you as you have obviously taken it. Life experience tells me that those who yell the loudest (MY RESPONSES ARE IN RED) are those with a guilty conscience. I'm sorry you chose to ignore the section where I wrote "I am not proposing anything here, just posting out loud my though processes", and felt it was an itemized list to which you had to respond.