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Bad Guy Be aware of Georgia Cricket aka Primeium Cricket

S

sfair

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Hey Guy/Gals,

Just wanted to give a review of my experience with http://www.georgiacrickets.com/. Also aka premium crickets. I have been ordering from them for almost a year. I placed a order with them on Jan 2, 2014, I requested extra heat packs and a phone call with the total.

Well they never called ( in which I was going to tell them to hold til Mon the 6th), things got busy here and I noticed that the order shipped. I anxiously waited on Sat and the order never arrived, I called Fed Ex on Sat Jan 4, and they had no idea where the package was. ON Tues Jan 7, the package arrived and everything was DEAD. 1,000 Crickets and 2,000 Superworms.

I have called Georgia Cricket 3 times and emailed them once and the response was that they were not going to do anything about it. Basically I am screwed out of $77.00.

I spoke with Fed ex twice and both times the guy I spoke with was very surprised that Georgia Cricket was not going to help and file a claim since it was Fed ex's fault for not delivering on time (that's what I was told).

Yes I know it was cold and yes maybe I should have overnighted it but from where I sit I have to make every dollar spent count and overnight ship is 60. dollars. I have always used the 2 day shipping without a problem and requested extra heat packs. My hubby's company only issues a paycheck on the last business day of the month so everything is budgeted.
I really expected this company to at least call me and help me out in some way. After I have been ordering from them for a long time and have never called them with a problem. I mean wouldn't you rather help your customer out and have them remain with your company then lose their regular business. It's not so much about the money but the lack of customer service.
.
 
sfair said:
Yes I know it was cold.
Click to expand...

How cold was it? I went to their site and on the opening page there is this message in large print:

IMPORTANT: If your temperatures are below 50 degrees at night choose the winter packing . If your temperatures are 30 at night you must select Priority Overnight Shipping to get the guarantee. Any temperatures Below 30 degrees No Guarantee to any Shipments.
 
The guy who said it was Fedex's fault probably assumed you ordered overnight shipping, as is their policy in this weather. If you didn't pay extra for Saturday delivery, then Tuesday is the day. It might not have been the best idea to rely upon them to call you, so you could instruct them to hold off the delivery you just ordered.

Noelle
 
Stacy I'm sympathetic to the high costs of overnight delivery. But especially in extreme temperatures it may in fact be the only way to safely get the crickets delivered safely. I don't know that you could justifiably expect the company to do anything here, they are pretty clear about temps and shipping.

When I was faced with bad weather and those kinds of costs, I started a mealworm colony (this was before roaches became so popular). Perhaps you could start a mealworm colony or roach farm, even just for backup, and they are very reasonable in price.
 
OK I do take blame for the shipping part. But If I was selling a product and had a customer with a sim problem I would at least speak with them and offer to work something out with them. I guess I am wrong in thinking that I would rather have the customer continue to return to me for their feeders then lose them altogether. Maybe my expectations from a business that I have given my money for almost a year is too high. Just my thoughts. Yes Policy is policy and as long as all goes well your fine.
 
Well their TOS on that front page was recently altered.

Heres a screen shot from Jan 2nd 2014
 

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Your night temps were sub-zero at that time, so extra heat packs wouldn't have helped. If I'm reading this all correctly, the entire situation is due to the fact that they didn't call you before they shipped. I'm don't think you have any recourse at this point.
Agreed, if it were my company, I'd do what I could to make customers happy. I would hope I wouldn't send any living thing out in negative temps. But sometimes kids are hired to ship out bugs as orders come in, not necessarily to think about it too much.
Hey Rich, I have a stupid question: How do you get a screenshot from last week? (I'm not as computer savvy as I could be). That's something that would be very useful on this forum. Thanks!

Noelle
 
rcarichter said:
Your night temps were sub-zero at that time, so extra heat packs wouldn't have helped. If I'm reading this all correctly, the entire situation is due to the fact that they didn't call you before they shipped. I'm don't think you have any recourse at this point.
Agreed, if it were my company, I'd do what I could to make customers happy. I would hope I wouldn't send any living thing out in negative temps. But sometimes kids are hired to ship out bugs as orders come in, not necessarily to think about it too much.
Hey Rich, I have a stupid question: How do you get a screenshot from last week? (I'm not as computer savvy as I could be). That's something that would be very useful on this forum. Thanks!

Noelle
Click to expand...


though online archives, as robots crawl sites, they take snapshots and are archived online via cache.
 
When exactly did the order ship? The 2nd was a Thursday.

I do not know how to do a screen shot, but according to their own TOS the order should not have shipped out on a Thursday unless sent FedEx Priority Air or Ground orders shipped only to Georgia, South Carolina, North Carolina and parts of Alabama.
 
395659915113418

Delivery Date:Jan 7, 2014

Status:Delivered (Spencer, MA 01562, US)

View Details




-----------------------------------------------------------------------
This tracking update has been requested by:
Name: Anonymous
E-mail: [email protected]
Tracking number 395659915113418

Ship date 1/02/2014
Destination SPENCER, MA
Estimated delivery 1/04/2014 12:00 am
Signed for by
Service type FedEx Home Delivery

Tracking results as of Jan 4, 2014 6:55 PM

Date/Time Location/Activity
CHARLOTTE, NC/In transit
ATHENS, GA/Left FedEx origin facility
ATHENS, GA/Arrived at FedEx location
ATHENS, GA/Picked up
, /Shipment information sent to FedEx

Disclaimer
-----------------------------------------------------------------------
This tracking update has been sent to you by FedEx on the behalf of the Requestor noted above. FedEx does not validate the authenticity of the request and does not validate, guarantee or warrant the authenticity of the request, the requestor's message, or the accuracy of this tracking update. For tracking results and fedex.com's terms of use, go to fedex.com.
 
Premium Crickets ([email protected])

Schedule cleanup

1/08/14








To: Stacy






Picture of Premium Crickets


















As everyone knows, this has been a challenging week to ship crickets because of the extreme cold weather. In Georgia, our lows were down to 7 degrees. Because of the extreme cold, we halted shipments going out this Monday and Tuesday. Shipping resumed on Wednesday January 8th.

Many people called and were upset. I understand that sentiment, but after shipping crickets for more than a decade, I know everything shipped would have arrived dead to our customers.

I apologize for the problems the weather caused all of us, but hope you understand the difficulty in shipping live insects.

We appreciate each and everyone of our customers and look forward to working with you in the future.

Michael Houtzager
Co-Owner Premium Crickets
==============================================
You are receiving this email because you are a previous customer. We send special offers to return customers so keep checking your email for more great deals from Premium Crickets!

Unsubscribe [email protected] from this list:
http://premiumcrickets.us7.list-man...da681&id=c997ef49f5&e=3c5a531146&c=ebc6213c3e

Our mailing address is:
Premium Crickets
427 Jasmine Dr
Winder, GA 30680
USA

Our telephone:
234-PET-FOOD

this was in my email this morning and on it was a pic for the co owner for Facebook and I sent him a FB message but I have not gotten a response. I just received a order of Superworms from another company and all were alive.
 
So they already knew the crickets were going to perish as they shipped them out anyways?!

And they will not do anything?!

What kind of sorry EXCUSE for a business is this! I'm just baffled about that email..
 
I called the number they have listed and left 3 messages, last one saying I wanted to speak with the owner which was on Tues. I did get a response from a email I sent and it said

allison houtzager ([email protected])

Add to contacts

1/07/14








To: [email protected]






Picture of allison houtzager

















Hi Stacy, unfortunately there is no guarantee to your shipment due to delayed weather conditions. We can not file any claims with Fedex when it is something out of their control.

You must ship Priority overnight to receive any guarantee, you shipped 2nd day. When temperatures are 30 degrees or below we will not guarantee anything, even Priority overnight. We do try and let our customers know this by putting the information on the front page. It is then up to the customer to make a choice knowing the information.

Please review our shipping policy located on the front page of our website.

Sorry for any inconvenience.


Thanks!


Allison Houtzager
www.premiumcrickets.com
234.PET.FOOD
234.738.3663

and I understand policy but I don't understand why after all the orders I placed with them that they wouldn't even return my phone call and do SOMETHING to help. I have in the past sent people their way for feeders. He (Michael) is on facebook and I sent him a message and have not heard from him. I am calling my bank tomorrow to see what I can do if anything. I am getting the feeling that I can kiss the money goodbye. So out of money and feeders..
 
If you paid via paypal or your bank card File charge back.

Regardless, you did not get what you paid for, merchandise is comprmised and unusable. Dead insects is not what you ordered so they either refund you or replace it simple as that.
 
RichsBallPythons said:
If you paid via paypal or your bank card File charge back.

Regardless, you did not get what you paid for, merchandise is comprmised and unusable. Dead insects is not what you ordered so they either refund you or replace it simple as that.
Click to expand...

I totally agree with Rich. I would file a chargeback!

If I was a business and shipped live animals, insects etc... and I knew that the order would not survive, I'd call the customer and explain that the shipment will be delayed for the weather conditions that day etc... It's just plain common sense and for gods sake, it's the moral thing to do!:angry:
 
SofaKing said:
So they already knew the crickets were going to perish as they shipped them out anyways?!

And they will not do anything?!

What kind of sorry EXCUSE for a business is this! I'm just baffled about that email..
Click to expand...
My treading of the email showed that they HALTED shipping for two days because of the cold.:shrug01:
Prior to that, I believe that the customer had a choice of paying overnight and getting a guarantee, or paying two day with no guarantees. I've had similar choices when I used to order crickets shipped.
If the customer elects not to ship overnight, knowing there is no warranty, I do not believe they should get a refund when they lose their gamble.
 
They stopped the Monday and Tuesday deliveries. The Thursday deliveries did go out. They sent out the OP's order, assuming it was going overnight, per their TOS, and it would be there Friday. But, she did not pay for overnight shipping, or Saturday delivery, and the insects died.

Noelle
 
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