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Bad Guy Beeger Boxes

This message is on Ross' facebook page, so it sounds like something is going on with him.

In case you haven't noticed, Ross has not been on here for quite sometime. I have been trying to keep up with his page for him but with everything else going on, it's getting extremely difficult to do .. So if you have any questions, please feel free to call 603-475-3060
 
I do know that they were at two different reptile shows this weekend. They may not have had a chance to respond. I would give them a bit longer.
 
I sent Debby a message that she'll hopefully get in the next day or so. I hope everyone gets what they ordered. It's sad to see bad things going on with them.
 
Kristi23 said:
I sent Debby a message that she'll hopefully get in the next day or so. I hope everyone gets what they ordered. It's sad to see bad things going on with them.
Click to expand...

Sometimes, a 'Bad Guy' BOI thread will function as a wakeup call for good people, people one wants to succeed.
It is easy to sometimes get in over one's head when one is trying hard to make a name as a great new business. When that happens, I think that transparency and communication is the key.

If I were them, at this point I'd get in touch with each and every customer who is going to get a late cage, and perhaps give a discount for late cages if the customer wants that, but also cheerfully give a full refund. No excuses, just either a refund or an incentive.

One bad guy thread can just be a wakeup call, and the business can go on to be a great success. Berger might even thank Chad for calling this to their attention. As has been said numerous times, it is the way the company handles an adverse event that shows what it is made of.
 
I get so sick of the "they are busy" excuse. If they have too many orders that they can't complete the cages for existing customers why are they at shows drumming up new business. They should be at home building cages.

Its admirable, I guess, that some of you are sticking up for your friends but at what point are you going to realize that they are not delivering as promised. Making excuses for them is not going to help
 
It seems to be a pattern that whenever somebody owes another party a large sum of money they mysteriously have something go wrong in their life and want everybody to feel bad for them.
I hope this issue gets resolved for you, and it would help greatly if the company even took the time to respond on here.
 
I was looking at ordering from them. I'm glad I saw this post because it saved me future headache.

The most important point in the prior 4 pages is the prior poster that states they should be making cages, taking care of existing customers instead of "drumming up new business." That says it all right there. If you can't handle the business you already have, you absolutely won't be prepared for the future business. It will continue to be over their heads until their reputation is unsalvageable...
 
Just to clarify.They are not just drumming up new customers at shows. They sell complete racks and animals at the shows they attend. I have personally seen this at the Atlanta Repticon and the Dixie reptile show yesterday. Hopefully you get sorted out quick Chad.
 
dieselfan said:
Just to clarify.They are not just drumming up new customers at shows. They sell complete racks and animals at the shows they attend. I have personally seen this at the Atlanta Repticon and the Dixie reptile show yesterday. Hopefully you get sorted out quick Chad.
Click to expand...

And if someone asks them to build something they don't have at the show they are going to say sorry no, I have to build for my existing customers. Maybe but somehow I doubt they would turn a new order down. Also, how is it that they have completed cages and/or racks to sell at the shows and they can't seem to get Chad's cage done that he ordered months ago.

Sorry, it doesn't fly with me. The animals sure, I can understand that. I think most cage builders are, or at least were, into the livestock end of it as well but I still don't see how they can have completed racks for sale unless they have had them built for three months and they were just lying around.

The very next nail or screw or or whatever they use to build their cages with should be for Chad's cage (unless they have older orders backed up) and not to replace their stock to sell at the next show.
 
sschind said:
And if someone asks them to build something they don't have at the show they are going to say sorry no, I have to build for my existing customers. Maybe but somehow I doubt they would turn a new order down. Also, how is it that they have completed cages and/or racks to sell at the shows and they can't seem to get Chad's cage done that he ordered months ago.

Sorry, it doesn't fly with me. The animals sure, I can understand that. I think most cage builders are, or at least were, into the livestock end of it as well but I still don't see how they can have completed racks for sale unless they have had them built for three months and they were just lying around.

The very next nail or screw or or whatever they use to build their cages with should be for Chad's cage (unless they have older orders backed up) and not to replace their stock to sell at the next show.
Click to expand...

This is the very reason I commented. A bit odd that they have racks AND animals to sell at shows and are generating cash but cannot make good with a customer that has paid in full.
 
I had a negative experience with them as well. I bought a rack from them at the November Repticon Columbia and did not notice at the time that one of the shelves was spaced incorrectly (1/8" gap when their posted spec is 1/16"). Doesn't seem like much of a difference but it was enough to allow an escape. They ignored my first several attempts to get in touch, accused me of leaving the tub slid out, told me Pueblan milk snakes could not be contained in racks, claimed there was no excessive gap until I showed them photo proof with both micrometers and a 1/8" glass sheet sliding freely in the gap, claimed that nobody in the industry uses lidless racks for snakes, and then accused me of lying about the snake escaping. They eventually offered to exchange the rack but only if I drive my old one to them in Greenville, roughly a 200 mile round trip for me.

Thankfully I found the escapee after about a week and at that point I gave up on trying to deal with Debby and Ross, built my own escape-proof racks and moved things around so that my larger snakes were in theirs.
 
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