Beware of Jeane Best & Wendy Childs

[Gecko_Den]

I am not going to go into sensless posts about he said, she said. It's all about bad business ethics.

Jeane Best

There is something you and your daughter are actually qualified to speak about, since those appear to be the only kind of ethics you have....

 

[shrap]

Erik,

Just ignore Jim. I think he is the only person here who feels that it would be in the best interest of "business" to give them a refund or replacement. 99% of everyone else feels you handled the situation just as you should have. No one should have to tolerate being treated like you were by these two.

 

[Reptayls]

I can purchase and resell anything I want on MY website. People seem to forget it is MY website. Once I buy something, I own it. I have receipts for EVERYTHING to prove I bought it , where from, when, and that I now own it.

We make our own gutload. It is NOT purchased and resold.

No photos have been "stolen". All items posted are things that are here in this facility and have been photographed. The one in question -part- of a label that showed ingredients only- was removed as requested at that very moment.


Jeane Best

Jeane,

You have, in fact, purchased at least 30 pounds of Roach Coach™ from us in the past year - I keep copies of the invoices and shipping receipts. If you started making your own - great. But when did you start making your own? What are the ingredients? How are you grinding the ingredients?

You did, in fact, take the photo of Bug Boundary™ from our website, and you used it in the ad on KS. That ad was removed because KS agreed with us.

The picture you used is identical to the thumbnail on our website. Can you even tell us what the background of the photo you supposedly took is? That picture is of our 1oz jar and you have only purchased 2 & 4oz jars. On your website, you advertised 1 oz or 5 oz cans.... Hmmmm, we sell it in plastic jars - 1, 2 & 4 oz only. Explain this? You must be repackaging it and/or diluting it - how else could you make extra from your 4 oz purchase?

While you are explaining - can you explain why you recently asked me about buying Bug Boundary™ in larger quantities and for discounted prices?? Why didn't you ask me about re-selling it? Rather go behind someone's back, eh?

Your website host must not agree that you can sell other peoples items and use their copyright photos .... hence - account frozen.

I can understand you might want to avoid publicly admitting your guilt. However, at this point, I suspect the only way to make you understand that the laws apply to you as well as the rest of us, is to be called into court.


~~~~~~~~~~
Morgana Calvert
Reptayls, Ltd.

 

[Chameleon Company]

Erik,

I'm glad you asked:

What would you like me to do? You want me to refund her money because she admits that she wasn't able to sign for the package but can hear the truck leaving?? (Why couldn't she hear the truck coming>?) I normally would make good but not in this situation... With all the lies that she is giving to try to protect herself I cant see my self doing that here..

I touched on some ideas earlier on, but realize how quickly it gets lost in the pile, and 90% or more of this thread is for the manure pile already. At this point, in response to your first question, I think that it is done ! However, early on, you had a very unhappy customer, with what looks like two complaints:

1) The DOA, which could very much be due to their not receiving the package as was their obligation in order to maintain the guarantee, as per TOS; and

2) Animals they feel were undersized. I have no criteria on which to say that you shipped animals too small, only that the customer felt they were and was not satisfied.

I cannot doubt that your impression of the initial conversation was negative, whether you were turned off by cursing, etc. But between that impression, and the quick decision to come to the BOI, you may have missed many other opportunities for a better resolution. One possibility. You were at times unsure of who you were dealing with. I think it was Wendy with the cursing phone complaint. The money was paid by Jeane, but I don't know if that was clear from your end. You also may have had a phone message to reply to Jeane. I would have been sure to have talked to the other entity (or the parent entity, or the paying entity, depending on what your perception was) to see if a more civil approach was possible. May not have mattered, but you didn't bother to find out. Or, you could have waited 24 hours .... still not sure what was to be gained by the rush here myself.

You are now facing a chargeback, and I can't tell you that it was inevitable had you tried to resolve the issue before the BOI. I do not know. I do wish you well. Your animals seem to be top-notch, and you have solid testimonials and many happy customers.

As for the viewing audience. While I have a few posts here critical of Wendy, most of my criticisms directed at her regarding all issues here have been in PM's or emails, and now in one brief phone conversation today. I'll keep it that way. IMO, the cacophony here is already overwhelming without me in that regard.

 

[Gecko_Den]

As for the viewing audience. While I have a few posts here critical of Wendy, most of my criticisms directed at her regarding all issues here have been in PM's or emails, and now in one brief phone conversation today. I'll keep it that way. IMO, the cacophony here is already overwhelming without me in that regard.

Jim, and I'm not trying to call you out, or make this personal, but again I feel compelled to ask...

Early on Erik gave his phone number in this thread, you could get his e-mail and PM from his profile. I'm curious as to why you felt you should keep most of your criticism of Wendy restricted to PM's, e-mails and phone calls, yet didn't feel like you should extend the same courtesy to Erik.

 

[shrap]

and 90% or more of this thread is for the manure pile already.

Well..... 36 posts of it are anyway.

Sorry, Jim. I couldnt resist.

 

[mikey]

Morgana, It was your gutload "Roach Coach" she had on her website before it was taken down. As this thread was going on, I went to her website and saw she was selling it, but I can't remember if she had a picture. But the description definately said Roach Coach.


Jean Hubert

 

[Dennis Hultman]

Jim, At what point does enough “inconsistencies” become a pattern of lies?

Wendy has been inconsistent throughout this thread. Those inconsistencies are not just to the major points presented but also in the mundane details as well. I find some of them trivial and normally wouldn’t comment but when taken as a whole, It’s hard to find a post that doesn’t contradict another. “Flaky, maybe, at the minimum but possibly more. Either way it would seem to be trouble for those that deal with them and the transaction does not go perfectly. Maybe they just don’t have the ability to comprehend some of their actions and statements.

Regardless, of how Erik brought the thread here or what haste he made in making it doesn't really hold a candle to what has discovered in the thread itself.

Wendy asked for emails, They have been provided. They have no support for their interpretation of what has transpired.

If they are successful at a charge-back, I believe every buyer and seller here would cringe at thought they were able to steal, yes steal the money back from Erik.

 

[Jim O]

Well..... 36 posts of it are anyway.

Sorry, Jim. I couldnt resist.

Sammy, there's a lot of hot air going around.

(Sorry, I also couldn't resist. )

 

[EriksReptiles]

You are now facing a chargeback, and I can't tell you that it was inevitable had you tried to resolve the issue before the BOI. I do not know. I do wish you well. Your animals seem to be top-notch, and you have solid testimonials and many happy customers.

Its fine with me if she tries a charge back but she will not win... If this has to go to court then so be it, but if this did go to court it would just be thrown out as the judge would see that in my TOS a signature is required on the first delivery attempt or all guarantees are void! Now wether or not anyone will know if the gecko(s) would have been DOA had she signed for the package- No-one will ever know.. BUT Had she signed for the package and their were DOA(s) she would have gotten a full replacement, But she didn't..
------Thats what REALLY bothers me... The fact that she will not take any responsibility for not being their to sign for the package....-----------

If she "claims" that UPS never knocked or Rang a door bell she has to take that up with them but I find it hard to believe since she heard the truck leave, Why didn't she hear the truck come? Also I find it hard to believe since UPS would knock or ring a door bell because they don't want to have to take the package back with them.

Thanks Erik

 

[Reptayls]

Morgana, It was your gutload "Roach Coach" she had on her website before it was taken down. As this thread was going on, I went to her website and saw she was selling it, but I can't remember if she had a picture. But the description definately said Roach Coach.


Jean Hubert

Hi Jean....

Great to see you are still posting here.
Ahhh.... PROOF indeed. I had already heard this from another of our customers, but they didn't get a screen shot of her site. By the time I went to see for myself - the website was frozen.

I got a screenshot of her KS ad - where she uses our picture and talks about selling Bug Boundary™ on her website (as posted earlier) - before they took it down.

I knew some folks wouldn't believe Jeane and Wendy - but it is the folks that haven't had any experience with our products that might have had doubts. Your collaboration is certainly appreciated! Thanks so much!

~~~~~~~~~~
Morgana Calvert
Reptayls, Ltd.
www.reptayls.com

 

[Dennis Hultman]

Example of the mundane added to the whole.

Dennis we have been in business for almost 9 years now.

That’s great Jeane! But I said “the short time you have been on this board.” I did not mention how long you have been in business.

In four months you gained two more years of experience. I wish I could do that.

Thursday, March 16, 2006 11:34 PM
We have been dealing in reptiles for 7 years now. We know quiet a few people in the circle.

 

[J.Henderson]

I have not responded in a thread in years however this time its a must. A chargeback would indeed be stealing. Jeane and Wendy you are owed NO refund. Definitly buyer and seller beware!

 

[Suncoast Herpetological]

I will NOT pay Erik for dead Geckos. The manager at my bank said that receiving dead merchandise in not within fair business practices. Erik will be paid for what is alive in a week. That is solely my decision. If you don't like it. I don't care!

To all those involved in this thread, and especially Jim F, note that Jean says nothing about not paying for undersized geckos .....just dead ones. The size issue seems to be a convenient bit of sleight of hand to draw attention from the fact that the geckos are dead due to her ineptitude. I guess it also makes it easier to convince herself that a chargeback in this situation is outright theft and fraud.

I have to agree that your stance is rather puzzling on this one Jim. A clearer cut case I have not seen in quite a while.

Erik.....tell her to go to Hell. Empty the checking account tied to your PayPal account and let her whistle Dixie for her money.

 

[Suncoast Herpetological]

I will NOT pay Erik for dead Geckos. The manager at my bank said that receiving dead merchandise in not within fair business practices.

Incidentally, did you share with your Bank Manager the fact that you killed the animals in question? My guess is that his response might have been a bit different if you had.

 

[EriksReptiles]

To all those involved in this thread, and especially Jim F, note that Jean says nothing about not paying for undersized geckos .....just dead ones. The size issue seems to be a convenient bit of sleight of hand to draw attention from the fact that the geckos are dead due to her ineptitude. I guess it also makes it easier to convince herself that a chargeback in this situation is outright theft and fraud.

I have to agree that your stance is rather puzzling on this one Jim. A clearer cut case I have not seen in quite a while.

Erik.....tell her to go to Hell. Empty the checking account tied to your PayPal account and let her whistle Dixie for her money.

LoL....

I cant empty that account as thats how I pay for all my geckos that I am buying... But Im not worried about a charge back of any sort since I already talked to paypal and gave them ALL the facts and they looked at my TOS and the tracking number and they said that they wont give her money back since its her fault...

Thanks Erik

 

[Suncoast Herpetological]

By the way Erik. Do you have a copy of the text from your original Kingsnake ad?

 

[EriksReptiles]

By the way Erik. Do you have a copy of the text from your original Kingsnake ad?

unfortunately no, My kingsnake account expired on the 7th.. I will email them with this "situation" and see if they might still have it on file though!!!!

Thanks Erik

 

[Reptayls]

My kingsnake account expired on the 7th.. I will email them with this "situation" and see if they might still have it on file though!!!!

Thanks Erik

Erik,
While you are talking with them, you can file a complaint too.....

~~~~~~~~~~
Morgana Calvert

 

[Hues1]

Back on April 4/28/2006 I received a phone call from a Scott Jackson...Scott was doing a investigation on Wendy and Jeane for FRAUD of all things...imagine that. Scott got my name and number from doing a google search on Jeane Best and Wendy Childs which lead him to the thread I started about them here at Fauna.

Turns out Wendy was selling a car on ebay that she had did not have a title too and which could not be registered in any state. They obtained this vehicle under fraudulent pretenses and the vehicle had a lien on it. But instead of trying to satisfy the lien or simply returning the vehicle which was obtained under false pretenses to begin with...they tried to sell it on ebay as a "Parts" car. Selling a vehicle with a lien in ANY state is ILLEGAL unless the purpose of the sale was to satisfy the lien and only with prior, instead...they had been hiding this vehicle from the recovery agents.

Sure sounds to me as if they were trying to put a little extra cash in their pockets at the expense of others.

Scott was retained by the originator of the lien/rightful owners of the vehicle and was gathering info for the district attorneys office in Spokane. He can be contacted at [email protected] or via his website at www.iiafirst.com