Bad Guy Big Cheese Rodents is HORRIBLE

[LeilaNami]

Just in case my point was lost: This means, it doesn't matter what the ADVERTISED hours are. He didn't tell you he would STAY there till you arrived did he?

He didn't say ANYTHING. He said okay to the loose time schedule we gave him and nothing more. No warning that they actually close at 4 instead of the advertised time. Just because you don't HAVE to apologize doesn't mean you shouldn't do so when there is a miscommunication or a problem with your customer. You certainly don't lie to their faces about what you did and did not say and then yell at them.

 

[Tenor Goddess]

Unfortunately here Jessica, if you do not post concrete evidence of a transaction going awry, it is just hearsay. That is what the BOI is for, to tell us what a given experience was like, but if you are going to say someone is "Horrible Business" then you must have concrete evidence to back it up. That is well known along the BOI and how it operates. Coming on here yelling at us for not seeing your way when you don't provide specific evidence is not going to prove your point.

Kindest regards,

Amanda Rose

 

[LeilaNami]

Unfortunately here Jessica, if you do not post concrete evidence of a transaction going awry, it is just hearsay. That is what the BOI is for, to tell us what a given experience was like, but if you are going to say someone is "Horrible Business" then you must have concrete evidence to back it up. That is well known along the BOI and how it operates. Coming on here yelling at us for not seeing your way when you don't provide specific evidence is not going to prove your point.

Kindest regards,

Amanda Rose

Who is yelling? I'm posting a review of a business with which I had a bad experience. I'm clarifying my position when someone asks a question or posts a response to my review.

 

[Focal]

What day of the month was this?

 

[LeilaNami]

Unfortunately here Jessica, if you do not post concrete evidence of a transaction going awry, it is just hearsay. That is what the BOI is for, to tell us what a given experience was like, but if you are going to say someone is "Horrible Business" then you must have concrete evidence to back it up. That is well known along the BOI and how it operates. Coming on here yelling at us for not seeing your way when you don't provide specific evidence is not going to prove your point.

Kindest regards,

Amanda Rose

I don't know what you expect of me to provide concrete evidence of something that happened face to face. It's not like I walked in recording the conversation. It is also not hearsay because this is my personal and my fiance's personal experience. It is only hearsay if someone else who did not experience the situation posts the review.

 

[deborahbroadus]

He didn't say ANYTHING. He said okay to the loose time schedule we gave him and nothing more..

Exactly! and YOU were late.

No warning that they actually close at 4 instead of the advertised time.

Again, YOU were late, he can decide to go home when he pleases and it IS the holidays.

Just because you don't HAVE to apologize doesn't mean you shouldn't do so when there is a miscommunication or a problem with your customer. You certainly don't lie to their faces about what you did and did not say and then yell at them.

I didn't say he didn't have to apologize; I didn't even mean to imply it. It would have been a simply "Good Faith" act. But, I have already seen that there are a LOT of people who really do not understand how to run a business and probably shouldn't have opened one (but that, too, is another story.)

Again, YOU were late, HE has the right to go home when he wants. If you were on time and he was not there, THEN you might have a case... all other things being equal.

 

[Tenor Goddess]

My apologies then for thinking you were snapping at us. You are so quick to answer that we were not listening, that you don't have to provide evidence, etc...it just came off as you are angry. Typing never replaces in person speaking so let's just chalk that up to miscommunication. No harm, no foul.

As for the question still up in the air....could you at least provide us with a date this occurred? All we know is that at some point this happened. Any information you can offer is helpful.

Kindest regards,

Amanda Rose

 

[jeffnix]

another way to look at it...

I've used Big Cheese to 100% satisfaction...

Lookie.. anyone in business to the general public eventually experiences the occasional potential for mis-step.. sheer numerical probability alone suggests that one in a hundred, thousand, whatever will have a less than satisfactory experience…

What’s important is to allow no isolated incident to determine a new fact about a thing.

What Jessica has done in the comment is deductively reasoned that because he (Chris) may ( by her interpretation of the events) have erred this once.. therefore he is “dishonest man… TERRIBLE, TERRIBLE BUSINESS “.. keep in mind she qualified that statement by this opening statement “I've been buying from them for at least a couple years”

For my take, Chris is a good guy and runs a tight operation… I’d totally give him a pass once, maybe even twice before deciding to discontinue using him as a resource. It’s a logical and “benefit of the doubt” approach that only serves to increase the continuity and fellowship among this tight community of like minded enthusiasts.

TERRIBLE BUSINESS!!!

I will never do business here again and I've been buying from them for at least a couple years. Their phone message says they are open until 5. My fiance spoke with Chris 3 times and told him that he would be there between 3 and 4. Apparently they closed at 4 according to Chris who refused to acknowledge their phone message was wrong. He also denied telling him to come after 2:30pm and denied acknowledging that my fiance was coming around 4. He even went so far as to YELL at my fiance when he asked for a 5% discount (which would have been around $8) to compensate for gas for the wasted trip. Even the woman working there acknowledged the mistake and felt bad because we drove an hour round-trip one day and had to come back the next day again to get the mice. He absolutely refused to fix the problem and has lost at least 4 customers for life for his mistreatment and refusal to even apologize for his mistake. The only reason we bought the mice this time was because we were picking up for two other people as well. I will never ever buy from that dishonest man again. TERRIBLE, TERRIBLE BUSINESS.

 

[LeilaNami]

My apologies then for thinking you were snapping at us. You are so quick to answer that we were not listening, that you don't have to provide evidence, etc...it just came off as you are angry. Typing never replaces in person speaking so let's just chalk that up to miscommunication. No harm, no foul.

As for the question still up in the air....could you at least provide us with a date this occurred? All we know is that at some point this happened. Any information you can offer is helpful.

Kindest regards,

Amanda Rose

Thank you, Amanda! I didn't mean to come across as angry.

The first date to pickup was Wednesday 12/27. This was when they closed at 4pm without notice. We went back 12/28 (yesterday) to discuss the issue with him and when the mistreatment occurred. I posted the review late last night only because Chris made it very clear that he had no interest in resolving the situation. I also emailed through the email on the website. I currently can't call them even if I wanted to because I have lost my voice due to illness right now and my fiance refuses to speak with him again.

 

[LeilaNami]

I've used Big Cheese to 100% satisfaction...

Lookie.. anyone in business to the general public eventually experiences the occasional potential for mis-step.. sheer numerical probability alone suggests that one in a hundred, thousand, whatever will have a less than satisfactory experience…

What’s important is to allow no isolated incident to determine a new fact about a thing.

What Jessica has done in the comment is deductively reasoned that because he (Chris) may ( by her interpretation of the events) have erred this once.. therefore he is “dishonest man… TERRIBLE, TERRIBLE BUSINESS “.. keep in mind she qualified that statement by this opening statement “I've been buying from them for at least a couple years”

For my take, Chris is a good guy and runs a tight operation… I’d totally give him a pass once, maybe even twice before deciding to discontinue using him as a resource. It’s a logical and “benefit of the doubt” approach that only serves to increase the continuity and fellowship among this tight community of like minded enthusiasts.

Normally I would be doing the same. I always give the benefit of the doubt and I don't let one bad experience end my patronage. I had stated in previous posts that he has been snooty with me previously. He makes me feel like it's a burden to sell me rodents. Up until this point it was bearable and I continued to do business with him out of convenience. The mice were always high quality and there had been no issue with the product. What would have been an otherwise minor, easily resolved situation was escalated by Chris and the nature of the incident was what made it unacceptable. If you like the guy and enjoy doing business with them, then continue doing so.

 

[Lucille]

illness right now

Tuck yourself in with a big cup of cocoa and get some rest, and feel better soon. Sometimes how we feels colors how we feel. How about we look at it again in a couple days.

 

[LeilaNami]

Tuck yourself in with a big cup of cocoa and get some rest, and feel better soon. Sometimes how we feels colors how we feel. How about we look at it again in a couple days.

Haha yes I know but I'm the one that's sick. My fiance's angrier about the situation than I am. Thank you, Lucille.

 

[Tenor Goddess]

I also emailed through the email on the website. I currently can't call them even if I wanted to because I have lost my voice due to illness right now and my fiance refuses to speak with him again.

Do you have the email you sent them? I know when I click on it, it attempts to open outlook which means you should have a sent mail saved whether you used your own email or outlook to send it correct?
Documentation like that is what the BOI wants.

Basically what I was earlier trying to convey is that it is in the BOI rules, that if you have a beef with company, you need to post any and all evidence of said incident. Unfortunately, if it is all spoken/in person, it ends up being all he said, she said kind of stuff. Just like we cannot ever be certain if there was yelling involved, just who started, etc. Hopefully you can see my point without getting upset.

While again the "yelling" involved definitely files under he said, she said as we only have your side of the story, any emails or written correspondence is what the BOI needs in order to mark any claim that a business is "Horrible, Terrible" or otherwise bad.

I do agree that if you tell a business (and this is still the holiday season when employees might be out, etc.) that you will be there between 3-4pm and do not show up, if they were slow/dead that day business-wise, they have full rights to close up early. When you are waiting around for a client to show up and the end of their time frame shows up, and they don't come around, even shutting down 15 min thereafter is legit.
Again, before you get all upset, we have no record of your calls to them unless you can post a phone log of when you called, texts, emails, etc.

When you originally set the "we will be here between 3-4"...did you verify at that time when they close? That is always good to ask considering again, business can close when they want/need to if they are just losing money by keeping the electricity and such on.
If you did not verify when they were closing, that also does not indicate to them that you might potentially be late. Basically picture if your business was dead due to the holidays or any day for that matter, you are spending electricity and such to keep the place actively open for customers...if your potential afternoon customer says they will be there within an hour time frame and does not ask "is your closing time 5 just in case we are late?", then what indication do they have you might still show up?

Granted, I'm just pointing out things to look at from all angles. Not intentionally trying to stir the pot as it were.

Kindest regards,

Amanda Rose

 

[TriangleReptiles]

Because Big Gheese does keep business hours that aren't "bankers hours", I always email or call and verify the hours they are open when I go there. It just makes sense to me. And while I have to admit, the atmosphere in the front office there isn't usually cheery, I have always been treated respectfully. I hate to hear of your experience, but, I too would try to take a few days to let it rest before deciding to not do business with them again. Where else in the Metroplex are you going to get rodents otherwise? And as you yoursef said, their rodents are quality. Good luck.

 

[Paul Kent]

Well this is 10 min of my life Ill never get back....

 

[LeilaNami]

Do you have the email you sent them? I know when I click on it, it attempts to open outlook which means you should have a sent mail saved whether you used your own email or outlook to send it correct?
Documentation like that is what the BOI wants.

Basically what I was earlier trying to convey is that it is in the BOI rules, that if you have a beef with company, you need to post any and all evidence of said incident. Unfortunately, if it is all spoken/in person, it ends up being all he said, she said kind of stuff. Just like we cannot ever be certain if there was yelling involved, just who started, etc. Hopefully you can see my point without getting upset.

While again the "yelling" involved definitely files under he said, she said as we only have your side of the story, any emails or written correspondence is what the BOI needs in order to mark any claim that a business is "Horrible, Terrible" or otherwise bad.

I do agree that if you tell a business (and this is still the holiday season when employees might be out, etc.) that you will be there between 3-4pm and do not show up, if they were slow/dead that day business-wise, they have full rights to close up early. When you are waiting around for a client to show up and the end of their time frame shows up, and they don't come around, even shutting down 15 min thereafter is legit.
Again, before you get all upset, we have no record of your calls to them unless you can post a phone log of when you called, texts, emails, etc.

When you originally set the "we will be here between 3-4"...did you verify at that time when they close? That is always good to ask considering again, business can close when they want/need to if they are just losing money by keeping the electricity and such on.
If you did not verify when they were closing, that also does not indicate to them that you might potentially be late. Basically picture if your business was dead due to the holidays or any day for that matter, you are spending electricity and such to keep the place actively open for customers...if your potential afternoon customer says they will be there within an hour time frame and does not ask "is your closing time 5 just in case we are late?", then what indication do they have you might still show up?

Granted, I'm just pointing out things to look at from all angles. Not intentionally trying to stir the pot as it were.

Kindest regards,

Amanda Rose

Amanda, I don't feel that we should have had to verify what time they close when they advertise they close at 5pm. Good business practice dictates that you close at your posted hours or post prior notice if otherwise. It wasn't an issue of them closing early either. It really isn't the issue of being slightly late and being closed when we got there. That was irritating, yes, but not what I'm angry about. For that we are partially responsible and they are partially responsible for not giving a courtesy call to customers they were expecting and for posting different hours without notice and not mentioning such when Jason spoke with him three times that day. The issue is how we were treated the next day. That is what we are upset about. That is what was unacceptable in this whole transaction.

As far as the email goes, I do not have a copy of it. I sent it last night and cleaned out a bunch of my sent/old mail/etc. folders. I called them today after they closed at 4pm so I could listen to their message which they have changed from listing 5pm to not mentioning closing hours at all. I will be emailing them again since I received no response from the first one. That I can post on here. I understand you want evidence but sometimes that is just not possible to do. I did file a complaint with the BBB which I can post evidence of doing so. Just to clarify as well, I had my time wrong. The first pickup day was Tuesday 12/27 and the day of the incident was Wednesday 12/28.

http://i60.photobucket.com/albums/h29/LeilaNami/BBB.jpg

 

[Mister Internet]

It sounds like you're choosing to escalate this because your feelings got hurt, not because an actual foul business transaction occurred. I understand how you feel, if you were in fact treated the way you were treated, but there is a lot to his side of this story that you're refusing to see. The quite possible that he was already planning on closing up early that day, and was already doing you a big favor by staying until "3-4". When you didn't show up until past that, he may have (as I GUARANTEE you I would have) said "screw it, I'm going home". If online sellers or brick and mortar shop owners had a dollar for everyone that told them "check's in the mail", "I'm getting paid this Friday, hold it for me", or "I'll be there in half an hour", none of these people would be in business any more, they'd be sipping margaritas in the Caymans with all those dollar bills.

Then, on top of that, you're claiming that it's not your responsibility to really follow the accepted procedures for the BOI because this is a "business" and not an "individual"? And on top of THAT, you're going to try to screw with his BBB rating over THIS?? I'm a small business owner as well, and screwing around with a small business' BBB rating is a REALLY dirty maneuver when it's completely unjustified like it would be in this case. It just seems to show that you don't really understand the purpose of the BOI or the BBB, and are just being spiteful and vindictive because you were inconvenienced and had your feelings hurt. These are not valid reasons to come to the BOI necessarily, and they are CERTAINLY not valid reasons to go to the BBB.

Stuff happens. You got inconvenienced. Big deal. If $8 for a quarter tank of gas is really that significant to you, you need to get rid of some snakes. Stuff like this happens ALL THE TIME, and we deal with it like adults and move on. Your attempts to justify your outrage by saying he had "treated you snooty" in the past are COMPLETELY irrelevant to this thread. You chose to continue doing business with him, so you were OK with it. There are dozens of people to buy mice from, and you chose to continue to do business with him. If you were OK with it then, you can't just magically be "not OK with it" now, just because a situation went sour.

You weren't entitled to anything as a result of your inconvenience. You keep acting like you were, but you really weren't. You may be entitled to an apology if things truly transpired in the manner and tone which you indicate, but there's no way to prove any of that, so basically... as far as the BOI is concerned, you're not necessarily entitled to that either. I suggest you enjoy the holidays with those near and dear to you, and make a New Year's resolution to calm the heck down when you're inconvenienced in the future.

 

[Paul Kent]

It sounds like you're choosing to escalate this because your feelings got hurt, not because an actual foul business transaction occurred. I understand how you feel, if you were in fact treated the way you were treated, but there is a lot to his side of this story that you're refusing to see. The quite possible that he was already planning on closing up early that day, and was already doing you a big favor by staying until "3-4". When you didn't show up until past that, he may have (as I GUARANTEE you I would have) said "screw it, I'm going home". If online sellers or brick and mortar shop owners had a dollar for everyone that told them "check's in the mail", "I'm getting paid this Friday, hold it for me", or "I'll be there in half an hour", none of these people would be in business any more, they'd be sipping margaritas in the Caymans with all those dollar bills.

Then, on top of that, you're claiming that it's not your responsibility to really follow the accepted procedures for the BOI because this is a "business" and not an "individual"? And on top of THAT, you're going to try to screw with his BBB rating over THIS?? I'm a small business owner as well, and screwing around with a small business' BBB rating is a REALLY dirty maneuver when it's completely unjustified like it would be in this case. It just seems to show that you don't really understand the purpose of the BOI or the BBB, and are just being spiteful and vindictive because you were inconvenienced and had your feelings hurt. These are not valid reasons to come to the BOI necessarily, and they are CERTAINLY not valid reasons to go to the BBB.

Stuff happens. You got inconvenienced. Big deal. If $8 for a quarter tank of gas is really that significant to you, you need to get rid of some snakes. Stuff like this happens ALL THE TIME, and we deal with it like adults and move on. Your attempts to justify your outrage by saying he had "treated you snooty" in the past are COMPLETELY irrelevant to this thread. You chose to continue doing business with him, so you were OK with it. There are dozens of people to buy mice from, and you chose to continue to do business with him. If you were OK with it then, you can't just magically be "not OK with it" now, just because a situation went sour.

You weren't entitled to anything as a result of your inconvenience. You keep acting like you were, but you really weren't. You may be entitled to an apology if things truly transpired in the manner and tone which you indicate, but there's no way to prove any of that, so basically... as far as the BOI is concerned, you're not necessarily entitled to that either. I suggest you enjoy the holidays with those near and dear to you, and make a New Year's resolution to calm the heck down when you're inconvenienced in the future.

A-friggin- men

 

[LeilaNami]

It sounds like you're choosing to escalate this because your feelings got hurt, not because an actual foul business transaction occurred. I understand how you feel, if you were in fact treated the way you were treated, but there is a lot to his side of this story that you're refusing to see. The quite possible that he was already planning on closing up early that day, and was already doing you a big favor by staying until "3-4". When you didn't show up until past that, he may have (as I GUARANTEE you I would have) said "screw it, I'm going home". If online sellers or brick and mortar shop owners had a dollar for everyone that told them "check's in the mail", "I'm getting paid this Friday, hold it for me", or "I'll be there in half an hour", none of these people would be in business any more, they'd be sipping margaritas in the Caymans with all those dollar bills.

Then, on top of that, you're claiming that it's not your responsibility to really follow the accepted procedures for the BOI because this is a "business" and not an "individual"? And on top of THAT, you're going to try to screw with his BBB rating over THIS?? I'm a small business owner as well, and screwing around with a small business' BBB rating is a REALLY dirty maneuver when it's completely unjustified like it would be in this case. It just seems to show that you don't really understand the purpose of the BOI or the BBB, and are just being spiteful and vindictive because you were inconvenienced and had your feelings hurt. These are not valid reasons to come to the BOI necessarily, and they are CERTAINLY not valid reasons to go to the BBB.

Stuff happens. You got inconvenienced. Big deal. If $8 for a quarter tank of gas is really that significant to you, you need to get rid of some snakes. Stuff like this happens ALL THE TIME, and we deal with it like adults and move on. Your attempts to justify your outrage by saying he had "treated you snooty" in the past are COMPLETELY irrelevant to this thread. You chose to continue doing business with him, so you were OK with it. There are dozens of people to buy mice from, and you chose to continue to do business with him. If you were OK with it then, you can't just magically be "not OK with it" now, just because a situation went sour.

You weren't entitled to anything as a result of your inconvenience. You keep acting like you were, but you really weren't. You may be entitled to an apology if things truly transpired in the manner and tone which you indicate, but there's no way to prove any of that, so basically... as far as the BOI is concerned, you're not necessarily entitled to that either. I suggest you enjoy the holidays with those near and dear to you, and make a New Year's resolution to calm the heck down when you're inconvenienced in the future.

I don't think you have fully read or understood any of my posts.

I've already stated that the first day wasn't really even the issue. I've already stated that a simple apology for a miscommunication would have sufficed. I have already stated that the discount wasn't needed but we politely asked for one. I have already stated that being yelled at and being mistreated was the issue, not the inconvenience. I have already stated that I don't feel the need to have to provide concrete evidence to his mistreatment when there is essentially none because it was done face to face. I have already stated that the way he acted before was bearable and I continued to do business with him out of convenience. That is not what this review is about. It is about clarifying my position to an individual's comment on my review. The BBB is there to file complaints about services and products when the business or individual refuses to resolve the issue. That is what has happened in this case, that is why I filed a complaint.

Try to read through the thread next time.

 

[Jay the Turtleman]

Stuff happens. You got inconvenienced. Big deal. If $8 for a quarter tank of gas is really that significant to you, you need to get rid of some snakes. Stuff like this happens ALL THE TIME, and we deal with it like adults and move on.

Lol are you serious?