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  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Big Cheese Rodents is HORRIBLE

The owner gave us a call this morning and apologized for Chris's behavior. He also offered us a substantial discount on our next pickup order or shipping if we were not comfortable going up there again. We politely declined the discount and thanked him for the apology.
 
Hello Everyone:
My name is Chad Martin and I am the owner of The Big Cheese Rodent Factory, I would like to thank our loyal customers for alerting me to this issue.
Let me first apologize to the customer for having the incorrect closing time on our answering machine. The message was recorded 7 years ago and has been given little thought since. That error has now been corrected. Now let me give you a little information on how we operate here at Big Cheese and the reasons why. As everyone knows when run a large scale rodent breeding business. We do this on the wholesale level and do not have a retail location. Up until about 7 years ago all order were shipped to our customers via FedEx. With the opening of our new facility in Fort Worth we decided to allow customers from the Dallas Fort Worth metroplex pick up orders at our breeding location to allow them to save the shipping cost. Due to the large number of orders being processed daily we had to enact appointment times for customer picking up orders. This is done for several reasons, but one of the most important reasons is that we are not a retail location, I need to make sure that I have staff available to handle walk in customers and that their orders are in stock and available when they arrive.
Now back to the issue at hand. I have spoken with Chris our office manager and with Lynda Hanna who was also in the office at the time. The customer (Jason Fowler) was to pick the order up on Tuesday the 27th between 2:30 and 3:00. At 4:00 pm we closed for the day as normal having not heard from Jason, assuming that he was a no show. On Wednesday Jason returned during our normal hours and picked up his order.
I can understand Jason’s frustration with driving to our location and finding us closed. I have since contacted the customer and offered to ship his next order to him for free or 20% off his next order.
Thanks,
Chad Martin
The Big Cheese Rodent Factory
 
LeilaNami said:
The owner gave us a call this morning and apologized for Chris's behavior. He also offered us a substantial discount on our next pickup order or shipping if we were not comfortable going up there again. We politely declined the discount and thanked him for the apology.
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Are you going to continue to purchase rodents from them, and just declined the discount to show good character, or have you declined the discount because you wouldn't be using it anyway?
 
JColt said:
From what I hear , Chris is not the owner. You should have called the owner and told him your displeasure. This this really isn't BOI material.
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Man, I added another correct answer before the end of 2011! I'm now 4 - er never mind.... ;)

Great you got a hold of Chad and Chad stepping up to the plate. I will certainly look at BigCheese service if needed. :thumbsup:
 
BigCheeseRodent said:
Sorry Just one note. I did not appoligize for Chris's Behavior.
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Just my opinion but the reason he probably did not apologize for his behavior is because there was nothing to apologize for. I think the OP blew this out of proportion and caused the entire issue themselves. The owner is being very professional and "customer friendly" with his offer knowing that even though he is not wrong in the situation he gained a lot of business by how he handled it. Just from how the OP has responded to these posts IMO seems to be confrontational and use to getting her way. I have no doubt in my mind she is the problem and like someone else stated earlier I would not sell anything to her. Not all money is good money. Im glad this "problem" was "resolved".
HAPPY NEW YEAR EVERYONE
 
LeilaNami said:
I don't think you have fully read or understood any of my posts.

I've already stated that the first day wasn't really even the issue. I've already stated that a simple apology for a miscommunication would have sufficed. I have already stated that the discount wasn't needed but we politely asked for one. I have already stated that being yelled at and being mistreated was the issue, not the inconvenience. I have already stated that I don't feel the need to have to provide concrete evidence to his mistreatment when there is essentially none because it was done face to face. I have already stated that the way he acted before was bearable and I continued to do business with him out of convenience. That is not what this review is about. It is about clarifying my position to an individual's comment on my review. The BBB is there to file complaints about services and products when the business or individual refuses to resolve the issue. That is what has happened in this case, that is why I filed a complaint.

Try to read through the thread next time.
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I can read and understand you just fine, my IQ is over 150 and I have a 4.0 in grad school right now... are you done making assumptions?

The BBB is there to resolve CUSTOMER COMPLAINTS... i.e. did not get the right product, got an unsatisfactory product, paid for a product that wasn't shipped, etc. It is not there to make businesses apologize when one of their employees gets an attitude. If your feelings got hurt, that's a matter for you to address with the OWNER (which you didn't) before you off and try to ruin a business's reputation over some ATTITUDE. Good Lord.

Jay the Turtleman said:
Lol are you serious?
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No, I said it for my health. Yes, I'm serious... if you engage with the real work on a regular basis, things are going to happen that cause all our little feelings to get hurt, our time to be wasted, and ourselves to be inconvenienced. It happens. We deal with it like adults, most of the time. Sometimes not, ergo this thread. We are not entitled to 'compensation' every time something doesn't go exactly according to plan.

And I only referenced the "gas money" aspect, because that's how she justified asking for it... if $8 puts you out, you have no business taking care of animals. $8 in the big scheme of things is a blip on the radar, and is just "one of those things"... like this situation.

LeilaNami said:
The owner gave us a call this morning and apologized for Chris's behavior. He also offered us a substantial discount on our next pickup order or shipping if we were not comfortable going up there again. We politely declined the discount and thanked him for the apology.
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BigCheeseRodent said:
Sorry Just one note. I did not appoligize for Chris's Behavior.
Click to expand...

LeilaNami said:
My apologies. You apologized for Chris being unclear in your policies and for the error in the voice recording.
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Nice. Even when the owner's trying to make it right, you still try to make it about you and your hurt feelings.

Time to let this one go. It's obvious there was no pleasing you in this situation...
 
LeilaNami said:
The owner gave us a call this morning and apologized for Chris's behavior. He also offered us a substantial discount on our next pickup order or shipping if we were not comfortable going up there again. We politely declined the discount and thanked him for the apology.
Click to expand...

BIG CHEESE: Let me first apologize to the customer for having the incorrect closing time on our answering machine. The message was recorded 7 years ago and has been given little thought since. That error has now been corrected.
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So...here we can see that you aren't adverse to tweaking a story to fit your needs/wants.

Even though Chris was not the owner, in this instance, and 4 was the normal closing time, so my suggestion of what could have happened was off, it was still based on the fact that YOU were the one that was late, hence you really had no basis for complaint in the first place. It was professional of the owner to come and try to satisfy a customer. :)
 
Mister Internet said:
No, I said it for my health. Yes, I'm serious... if you engage with the real work on a regular basis, things are going to happen that cause all our little feelings to get hurt, our time to be wasted, and ourselves to be inconvenienced. It happens. We deal with it like adults, most of the time. Sometimes not, ergo this thread. We are not entitled to 'compensation' every time something doesn't go exactly according to plan.

And I only referenced the "gas money" aspect, because that's how she justified asking for it... if $8 puts you out, you have no business taking care of animals. $8 in the big scheme of things is a blip on the radar, and is just "one of those things"... like this situation.
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Well you definitely show your age with this post, but unfortunately, not your awesome IQ. The loss being $8 is irrelevant. It's the attitude displayed in your post. "Oh well, there was a loss incurred" isn't the response I'd appreciate from a seller, regarless of the amount.

And this isn't to say that the OP was or wasn't justified in making this thread, but the attitude you have is piss poor, and I wouldn't do business with someone who has no respect for the person on the other end of the deal.
 
Jay the Turtleman said:
Well you definitely show your age with this post, but unfortunately, not your awesome IQ. The loss being $8 is irrelevant. It's the attitude displayed in your post. "Oh well, there was a loss incurred" isn't the response I'd appreciate from a seller, regarless of the amount.

And this isn't to say that the OP was or wasn't justified in making this thread, but the attitude you have is piss poor, and I wouldn't do business with someone who has no respect for the person on the other end of the deal.
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I'd gladly turn the tables and say the same thing the other way around. I wouldn't want to do business with a customer that felt like the world owed them for every single expense they incurred simply by living life.

There's a line between offering compensation to a customer because of your own fault in causing them an unexpected and burdensome expense....and between placating every whining mewl of someone who lost money due to their own mishandling of a situation. And it's not even a particularly fine line. The difference here is clear.
 
If this purchase went down like this, then I could see why Chris would have been upset. Judging by the posts here from the OP, and the way that pointless points are attempted to be driven home, I would guess this isn't too far off.

http://www.youtube.com/watch?v=-7Qu46oBqTc&feature

I still would like to know if the OP will be buying from these "horrible", "terrible", "snooty" people, or if they have found another rodent supplier.
 
DaveyFig said:
If this purchase went down like this, then I could see why Chris would have been upset. Judging by the posts here from the OP, and the way that pointless points are attempted to be driven home, I would guess this isn't too far off.

http://www.youtube.com/watch?v=-7Qu46oBqTc&feature

I still would like to know if the OP will be buying from these "horrible", "terrible", "snooty" people, or if they have found another rodent supplier.
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This is AMAZING.
 
DaveyFig said:
If this purchase went down like this, then I could see why Chris would have been upset. Judging by the posts here from the OP, and the way that pointless points are attempted to be driven home, I would guess this isn't too far off.

http://www.youtube.com/watch?v=-7Qu46oBqTc&feature

I still would like to know if the OP will be buying from these "horrible", "terrible", "snooty" people, or if they have found another rodent supplier.
Click to expand...

That was epic! :rofl:

*it was close-captioned.
 
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