Ritchie... if you're just looking for hidden motivation you could see it that way. I already have a business. I'm a hobbyist who just wanted cages. NOW I'm a hobbyist who wants to support the nice-guy cage producers only, and sees a HOLE IN THE MARKET when I see one hahaha If you realized that it isn't easy to start a business... you have to be willing to do everything it takes and finding the occasional customer is NOT the beginning... you'd realize that's not what's happening here. I'm not sure there's enough of a demand to warrant production without a big company distributing or buying from you... but as a project, it seems worth looking into. And fortunes are usually made not by creating a wheel, but by improving a wheel that's already in existance. In this case, the production can stand tons of improvement and plastic fabrication isn't a new science either.
Have you ever gotten aggravated and complained about something? Like, written a letter to a company or complained to the BBB or something? Everyone complaining isn't looking to put the company out of business or take it over. When you anger 1 person they'll tell 10 people, but if you make 1 happy you're lucky if they tell ONE other person.
People don't do these things because they're looking for problems. They bother because they get fed up enough to say, hey, don't do this again to me or anybody else. That's it.
When the company responds maliciously with denial, they are showing you their code of ethics, and what you're seeing is the tip of the iceberg.
I've only written a few complaints ever... and once I started I finished, as I will here. The last one was to the BBB a year ago because i called to place an order on a palm pilot, they took my credit card info, charged me, CHARGED ME THE OVERNITE FEE, then told me the thing was back ordered. Obviously they prevented me from taking the same money and going down to the corner electronics place and buying one, and after I complained first to them, then the BBB, they apologized, admitted they hadn't updated the website OR their order line and the order shouldn't have been taken, and actually sent me a free palm pilot. I WAS SHOCKED. It looked like they were just out to suck orders from people and leave them hanging but their remedy was eventually sincere. In the beginning they said, "Hey you got the thing eventually, whats the harm?" but when I explained that i specifically ordered from them to get it delivered to my door to work on a project the next morning... they were like AH we see... this is unusual and the person who took the order should've been able to tell you, but OUR system was screwed up and the couldn't.
This is similar. And it's kind of like Tom said, this is also a channel you guys can change but i think you want to know the truth.