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Boaphile Plastics.....

Gregg M

Gregg M

Hognose Breeder
Joined
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Age
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Ok here is the deal...... I ordered a 15 draw sweater box rhino raxx and a single thermostat..... Before I tell you about my problem I will say that the rack system is a great, well built product...... My problem is that I did not get the thermostat I ordered with my rack system...... I called and left 4 messages and droped 2 emails and have not gotten a single reply...... I know they are busy but I spent 600 bucks in products and there was a problem..... I did not get the 100 dollar piece of equipment that I should have gotten...... I should atleast get a phone call or an email to explain what happend....... I do not care if I have to wait for whatever reason, I just want to know what is going on...... I am writting this post in the hopes that they read this and do the right thing..... If I hear back from them and get what I ordered I will be more than happy to write a good guy post.....
 
Gregg,
You have nothing to worry about. They'll take care of you. You didn't mention how long you've been trying to contact them but sometimes they take a couple days to get back to you?
You're emailing Joel at: [email protected], right?
Good luck...I understand your frustration but I have no doubt that you'll get what you ordered.
 
I called 4 days in a row and emailed them 2 out of the 4...... It has been about a week.......
 
That's funny, I had the same problem. Ordering a rack a thermostat and not getting the thermostat that is. I contacted Joel, and a thermostat was in the mail the very next day. It is weird that they haven't gotten back to you, but it is a holiday weekend, so that may be the problem. I'm sure by Tuesday, you will be more than taken care of. Hope it all works out.

Matt Crabe
 
I know it may be frustrating and all but, like Matt said, you will be more than taken care of.

I'll try to get a hold of them and let them know about this post.

Take care, Joe Rollo - BciJoe
 
They are busy

because ive emailed them a few times about purchasing $3000 worth of racks and cages and they havent yet to get back to me so there not ignoring you they must be busy but im going to shoot them another email regarding my purchase and if i dont get some kinda response ill just give them a call
 
I'm sure that Jeff will take care of your problem. I know for a fact that they are extremely busy filling orders and I also know that Jeff will not compromise quality just to get his products out the door. I would give him a couple days, since it is a holiday weekend, then try calling again. Hang in there Gregg, they are good people at Boaphile Plastics and will correct your problem. They have always taken great care of me whenever I order caging.

Denny Rimes
 
I've bought $3000 worth of enclosures and racks from them and they have been good about returning calls and email. In fact I am waiting on a RhinoRaxx that I ordered. The rack in question comes two ways one is with 5 towel containers and the other is with 10 sweater containers. I called and Joel picked up and answered my questions. I made the order and left a voice mail message that was replied to that same day.

Our first order with them had one small hitch - there was a delay on a 10 shoe box rhino raxx. They made up for that by sending me a 20 shoebox rack which I thought was great customer service.

I think you'll be very happy in the end.

Regards,

Terry
 
i tried to get aquire a snake from boaphile.com and could never get ahold of anyone just gave up and went to another breeder...not very professional
 
lol thats too funny

I ordered four cages maxed out......roughly 2k worth. They gave me a shipping date so i arranged they arrival of my womas and basins around that. Needless to say they took and extra 3 weeks and i had to put 5k worth of reptiles in tubs. Pissed off!!! The basins didnt feed and the womas kept escaping. Dont get me wrong the cages are sweet(besides the plexiglass) but for that kind of money I expect timely shipping.
 
What

was wrong with the plexiglass you said everything was sweet except for the plexiglass what do you mean i would like to know before i do place the order
 
I know i've never had a problem with the 30+ cages and racks i've ordered.. all maxxed out, with all the trimmings...

The only thing 'off' has been the shipping, and considering these are by far the best available, atleast in my opinion, I wouldn't want to rush the fabrication of the cages that i'm spending tons of money on to hold my valuale reptile collection for a looong time.

See what I mean?

The people that never followed through, after giving up on communication, don't have the positive experience to compare it to.
I've been there too, where I thought an experience was not worth my time to deal with the person/business again. In that case, I went to the next best guy.
There is no next best guy here. That is my point, or atleast the way I looked at it. I was NOT going to settle for second best.
In that case, I was happy to wait as long as I had to.

and after every order, no matter how long I waited, when I did receive them I was so happy it totally made up for it!

Thanks and take care, Joe
 
I understand that but it has been a month and a half since I made the order and still can not use the racks because I have no thermostat...... It is a bit fustrating...... Why send the rack without the thermostat in the first place???? I should come before a new order being that I have already paid for the products and there was a problem...... I am sure they are calling everyone back that is making an order...... See what I am saying????
 
tried to get aquire (x) from boaphile.com and could never get ahold of anyone just gave up and went to another breeder...not very professional
Click to expand...

That was basically my experience as well. My first contact with Jeff went fine, and they were responsive. Then it wasn't until another 4 emails later, to both Jeff's and the generic sales addresses that someone replied to my questions. Even then it wasn’t until I titled it something along the lines of "This is the last time I'm going to contact you" that I received a response – a little too late in my book.

If you’re one of the luck few they find time to assist, they’ll probably take care of you. Everyone else, pull up a chair…it’ll be a while (for emails, calls, delivery, and problem resolution). We should all be thankful there’s a lot of real innovative competition in the marketplace today…

-Randy May
 
Can we see the email exchange - starting with the email they send when they receive your order? I'm sorry, but I am seeing a lot of he said she said posts here.

Regards,

Terry
 
tried to get aquire (x) from boaphile.com and could never get ahold of anyone just gave up and went to another breeder...not very professional
Click to expand...

Same experience here too. I have so much respect for Jeff and all he has done with his boas and his cages too. But I think it is important to follow through on promises (ie. I'll give you a price quote within the week etc). His new racks look really nice, designwise. But I am sticking with the companies that actually return phone calls and emails promptly.
 
i completely agree....beautiful snakes and cages.....but unprofessional none the less...
 
i had the same thing happen to me, took three days and 4 emails to get a responce. that is poor customer service regardless of the product or service. poor service does have consequences, at least in my book! i want and expect a certain level of service for my dollar! great service and a caring attitude will get my support every time. too me that is good business

just my thoughts

thanks
vaughn
 
I guess

I've been lucky then.
I have had nothing but positive exp's with boaphile.
I like the thick plexiglass window's too.
 
That Should Tell You Something

Can we see the email exchange
Click to expand...

Nope, it was 2 years ago. However I've written about this several times and Jeff Ronne is certianly aware of it.

I'm sorry, but I am seeing a lot of he said she said posts here.
Click to expand...

That should tell you something shouldn’t? This isn't second hand info; the testimonials here are individual personal experiences (certainly mine is). It’s not an organized conspiracy…

-Randy May
 
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