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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

BRANDON AT REPTIRUS- REALLY BAD GUY.

Marcia...

There's ALWAYS room for pumpkin pie!!! :D

Glad all is working out. You are going above and beyond the call.

As for Brittney and Brandon, it was probably her first "bad" deal and his first "bad guy" thread, tell 'em to chalk it up to 'growing pains'. A mistake is only a mistake if you don't learn from it. :)

Now, gotta go baste that bird!

Happy Turkey Day!
 
I just looked up "Customer from Hell" in the dictionary and saw Brittney's picture.....
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Lloyd, I disagree that Brittney is the "Customer from Hell" she jumped the gun, either from inexperience or immaturity. The fact remains she had a legitimate complaint and received some incorrect advice as to what to do about it.
I believe that she learned from the experience and will be more patient in the future. If I were to do business with her, and knew about this thread, I would ask her before hand to come to me with concerns prior to hitting the panic button. The BOI is not going anywhere so it's always an option.
I wish them both best of luck and am happy that it looks like it is going to work out.
 
kmurphy said:
Lloyd, I disagree that Brittney is the "Customer from Hell" she jumped the gun, either from inexperience or immaturity. The fact remains she had a legitimate complaint and received some incorrect advice as to what to do about it.
I believe that she learned from the experience and will be more patient in the future. If I were to do business with her, and knew about this thread, I would ask her before hand to come to me with concerns prior to hitting the panic button. The BOI is not going anywhere so it's always an option.
I wish them both best of luck and am happy that it looks like it is going to work out.
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thank you...

I appreciate you for not attacking me and being understanding about the situation. things are going to work out great, I'm sure of it.

thank you all again for your help in this situation.
 
I have received word today that Marcia now has possession of both geckos and she will be working with the female to find out exactly what is going on with her. I appreciate everyone who has been understanding through this situation, no one is perfect and mistakes do happen from time to time. I would like to note that Brittany has received her full refund of $400 on 11/26 at approx 11:30PM.
 
And I would like to note that according to the standard " It is not how one handles the good deals but how one handles the problem deals that makes them a Good Guy or bad guy" at 0457 my time Brandon has proven to be one of the Good Guys in my book.
 
John E Dove said:
And I would like to note that according to the standard " It is not how one handles the good deals but how one handles the problem deals that makes them a Good Guy or bad guy" at 0457 my time Brandon has proven to be one of the Good Guys in my book.
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I would agree with John on this. After reading the entire thread, I would deal with Brandon long before I would ever deal with Brittney. Only based on the timeline and how quickly this thread was made (yes, I know that has already been pointed out, but it is the major factor of why this thread went the way it did.) One way or another Brittney did recieve a defective gecko, and IMO, it would only be good business to refund her the amount of the gecko, shipping, and vet bill and to have a "good guy" thread here saying that although there was a problem, the seller took great care of it for me. But there was not time for that to happen with the way the thread was made that day. I mean you are shipping a live animal from pa to ca near a holiday weekend with payment through paypal, it isn't like walking into Wal-Mart and going to the service counter. Things take time.

However, and this is constructive criticism for Brittney here, chill out and give someone a chance to make it right. Overall, it seemed that you went back and forth on what you wanted. When a problem arises like this, decide up front what it will take to make it right and then work with the seller.

Enough said from my 2 cents (just after reading all 50+ pages, I felt like I had to say something).

I do think that better comunication and patience will benefit both parties in the future and as some have this, this is a good learning experience.
 
UPDATE

I received the geckos from Brittney last weekend, as agreed. I have kept in contact with Brandon and Brittney, as they are both concerned for the geckos. I would like to give an update on the geckos and this situation.

Both geckos were in good shape, and are well-fed. I have them housed individually in 15-qt tubs in one of my racks, on paper towel substrate, with the warm temps. at around 92 and about 70-72 on the cool side. Both geckos have a hide, water bowl, and a bowl of mealworms with calcium powder. The female ate right away, and the male has not yet eaten... no doubt from the stress of being shipped and re-housed twice. I am not concerned that he will eat any time now.

I did a pretty comprehensive inspection on both geckos. The female gecko has a very obvious pelvic deformity, a broken toe, and classic symptoms of hypo-calcemia (pre-MBD) as demonstrated by her shaking limbs when she walks. I have lots of experience with this, as I used to take in a lot of rescues with low calcium levels and MBD.

I started the female on .2 cc's of NeoCalglucon, and she is now being administered .2 cc's 2X daily. She has been a good sport about taking her medicine! As of this evening, she is no longer shaking when she moves. I'll keep her on this protocol for about a week before shipping the geckos back to Brandon.

I did receive an update that Dr. Johnson, the vet that saw the female gecko soon after Brittney received her, had the Radiologist take a look at both sets of x-rays. The radiologist confirmed that the deformity to the gecko's hip/pelvis is due to a previous pelvic fracture that has healed, and that the gecko should not be bred. I have sent copies of these reports to Brandon, and have them in case anyone is else is interested.

Sooo.... I am trying to remain fair and neutral, and focusing on the geckos. I do find it odd that a gecko can have such an obvious pelvic malformation go unnoticed, especially if it is from something as traumatic as a fractured pelvis.
 
Shipping can't really be used as an excuse in this case, so there's one thing off the list.
 
snake5007 said:
It's a healed fracture too. Any idea as to when the fracture occurred?
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Aside from your question, I think it eliminates a previous suggestion in this thread that the gecko may have been dropped while in the care of her new owner and rather obvious that it occurred at some point in Brandons care.

Marcia, I think its wonderful how you're taking such great care of those animals. ;)
 
Would it be a safe speculation to say that the injury is consistent with its lower body being pinched between a tub and a rack?
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Since I have never seen this occur in my nearly 13 years as a gecko breeder, I can only guess. Perhaps something heavy dropped on her? She got stepped on? I just don't have the answer for this case. She is such a pretty, sweet little gecko girl, and seems to have compensated for her injury and is thriving well. She is a little trooper, for sure. Someone will be delighted to have her as their pet... I'm already smitten with her!
 
Kudos to you Marcia for taking her on-I know that she is in the best of hands

Having received a Leo with a deformed front leg this past year-I can sympathize with Brittney

From the condition that you are both describing this gecko in-i know that I would have freaked out when I received her

I hope that the little girl has a speedy recovery and is well soon

The special ones do make their way into your heart quickly-I know-I also have an almost totally blind Leo too

I love my "Pet Leos"

Sandy
 
Golden Gate Geckos said:
Since I have never seen this occur in my nearly 13 years as a gecko breeder, I can only guess. Perhaps something heavy dropped on her? She got stepped on? I just don't have the answer for this case. She is such a pretty, sweet little gecko girl, and seems to have compensated for her injury and is thriving well. She is a little trooper, for sure. Someone will be delighted to have her as their pet... I'm already smitten with her!
Click to expand...

I used to use some really low tubs in a tight rack and I was always afraid that one of my leos was going to dash up at the last second when I slid/shoved the tub back into place resulting in a squish/crunch gecko. Sort of why I thought of that scenario, but I guess so many things aside from that could have caused the injury. Poor thing....however it happened...had to have hurt like hell.
 
Wait a iminute. Brandon, is that female the same Mack Snow Het Bell you got from Pat as a juvenile that you picked up from him in person, and then later on called him frantic because the gecko couldn't walk right? Then, Pat took it to the vet clinic where he worked and did some tests and/or an X-ray and it was found that the gecko had a broken pelvis? Is this female the same gecko as that??? Pat, any comments?
 
By the way, I know about the situation described above because Pat called me and told me about it right after it happened.
 
Kelli, do you mean to tell us that this little gecko, the Mack Snow het Bell that Brandon sold and shipped to Brittney, had a broken pelvis and Pat and Brandon knew it all along? Hmmm...
 
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