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    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Brendan Tighe Cold Blooded Cages

Thanks for responding, Brendan. As it is not my intention to get into a back and forth argument with you, I will acknowledge, as I did in person at Hamburg, and in the original post, that I appreciated the pricing and yes, I did receive the caging I paid for. The problem was the delays and repeated canceled deliveries. The "missing cage or refund" stems from Brendan's attempt to make things right after he canceled and delayed for month after month. He offered the free cage or refund, and I chose the free cage. When Brendan finally delivered the remainder of the order, the free cage was missing. I never received this extra cage, or the refund, and it was only after multiple ignored emails as to the status of this missing cage that I posted this thread. I know there are a lot of emails in the original post, but this is all spelled out there.


A few comments:
~Had I known BEFORE I placed the order that my order would be the bottom of the priority list because of the pricing, I could have chosen whether to move forward or not. I was not told that I was the bottom of the priority list until WELL after the order had been delayed and delayed and delayed.
~According to YOUR original proposal, the caging should have been delivered over a month prior to your kid being born.
~You proposed a product, a price and a time line, and I accepted it. Changing the terms after the deal it struck is unfair, and wasting enormous amounts of my time setting up and canceling orders is what my thread was about.
~I have long ago let go of of our dealings, but others may now use the information as they see fit.

Regards,
sonja
 
So lets see...

You tell us about clearcoat problems, a problematic pregnancy, "broken promises" and other bull. A clearcoat problem is not the customers problem, it is yours. The pregnancy did not happen overnight. If you knew there would be difficulties, you did not have to make promises. You tell us the cages were sold for below your cost. I do not believe that for a minute. Then there is " If my cost to have a healthy daughter and wife is a Bad Guy Thread I will gladly pay the price." More Bull Brandon. What about your recent conversation with the OP. What name did you call her. What all about all of the lies you made in the emails. The OP posted her proof, all I see in your post is a weasel weaseling.
 
coldbloodedcages said:
If my cost to have a healthy daughter and wife is a Bad Guy Thread I will gladly pay the price. I told Sonja I needed to take care of my customers that paid full price before I could finish her cages.
Click to expand...

I think I can speak for everyone, that we are glad you have a healthy baby, and congratulations.

That's not what this thread is about. Other businessmen have families as well, and I'm sure must have had crises along the way. You made multiple delivery promises to the OP and she several times cancelled plans with her family to receive cages which were not them delivered. You promised her an extra cage for the aggravation, and according to her in an act of vindictiveness broke that promise because she came to the BOI.

You say above that full price customers took precedence over the OP. You told her in another post that your construction business took precedence over her business as well.

You have told her that she came last, and after long last the cages were delivered, you refused the extra cage you promised for her long wait because she had the courage to come here and detail the poor service she received.



srsb said:
others may now use the information as they see fit.
Click to expand...

I'm glad the OP stepped forward even though it cost her a cage. I myself would never order a cage from Brendan after all this.
 
I normally do not post on here, but I just have to say BRAVO to a very courageous lady! Sonja I applaud you and I also appreciate the well arranged FACTUAL time line you have presented. Although I do not post much, I am an avid reader of the BOI. The events that have unfolded here have helped me immensely in my search for a cage supplier. In my mind I am seriously thinking BoaMaster is looking better and better.

The "gentleman" who supplied Sonja is seriously in need of some education in regards to customer service. A constant line of dialogue between buyer and seller goes a long way, especially if it is not one sided on the part of the buyer. Also, bad mouthing the competition is extremely bad form and immature as well. You can always tell your customer that the competition is very good, but this is why my product is better. Professionalism goes a looooooong way when people look for service from people. I wish you and your family much prosperity and I congratulate you and your wife on having a healthy daughter.
 
Unless you make sure that your customer understood that she would be at the bottom of your list of priorities then that excuse is just a pile of :censored:!! Just because I offer one of my customers a great deal doesn't give me the right to blow them off every chance that I can. Bad, bad business you're running, if that's how you choose to operate!!! :NoNo:
 
I'm sitting here wondering why you couldn't give your emotional story to the OP during your repeated instances of ignoring her, along with some type of acknowledgment of the circumstances and apology to her for time wasted. No one, including yourself, appreciates being ignored and put on hold until the seller decides to comply with the agreed to deal. The free cage was your compensation for the original deal that fell through. It was a 'gesture' to excuse the extremely poor service. Now that that's gone, it just shows that your service is prone to much incompetence and your customers ignored should you, like any other living person, have important priorities at home. I don't think you would want to do business with someone like that or think that's fair at all. You could have salvaged your reputation had you came through with your promised freebie (at this point it would have been even better to double compensate), but now you have shown no interest in correcting your numerous mistakes. That says a lot about your character.
 
Brendan,
You keep saying that it was a "free" cage but that isn't the fact at all you wasted the OP's time, money even others time.(friends who were there to help her) You really had a chance to get a glowing review for yourself but instead you just threw out every excuse in the book to not be responsible.

I try and think how both sides would feel in the situation and you will never get my money. I hope others read this thread and understand the valuable opportunity you wasted with your lies. Who calls someone at 6:30 in the am and plays phone tag and mind games? Wow, that is so childish.

Sonja was a customer not someone to toy with. I hope you do the right thing and get the cage to her.
 
I can't help but think that if Brendan gave such poor customer service here, what is he going to do if one of y'all have a problem if you ship one of your critters via Reptiles Express's account and you need help right away? (Last I heard he is a partner there).

Something to think about.
 
Luckily for all of us, there is a thread listed here on Brendan. We wont have to worry, a business like his just wont last ! Thats common sense.
 
One other thing to add Sonja was 10 times nicer and way more patient than the average person, WOW, then you shaft her the "bonus" cage. Even the nicest person would be frustrated by all the cancelations and timeline!! It totally baffles me that you can't see it clearly???
 
Reptiles Express

Lucille said:
Brendan is managing to answer (today) a classified question about some cork flats he is selling, but it seems like he has totally ignored and evaded his responsibilities here. I for one would avoid ever doing business with Reptiles Express of which last I heard he is a partner, because from what I've seen here, if things go south he isn't going to take responsibility. I would not entrust my reptiles to a business run by him.
Click to expand...
Brendan was but is no longer a partner in our company . Customer Service is a Priority of our company and I am sure some of you in this post know this by now as a few are members. Customer NO SERVICE is not in my vocabulary and please do not think we do business like this.
 
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