critical bill
New member
- Joined
- Sep 13, 2004
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- Kissimmee, Florida USA
From: [email protected] <[email protected]>
Subject: Re: (no subject)
To: [email protected]
Date: Wednesday, April 2, 2008, 2:10 PM
I could also ad that the pet shop they were mistakenly directed to did not report anything wrong with them so can only imagine they were unfortunately chilled, but that is a risk you take when your order reptiles in the middle of winter and live in a cold climate. Perhaps next time I would suggest to obtain specimens during warmer climate conditions to avoid any issues. Dan
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Are you serious? You control the shipping. You decide whether or not its safe to ship the animals according to the weather. Its not unfortunate for him the animals got chilled, its unfortunate for you. You shipped them and they got lost. Its not his fault.
You tell him to order in warmer climate conditions? How about rejecting the sale until the weather would allow safe shipping to him? This is something you control, not him.
And whats this crapola about discounted animals not having a guarantee? Was he aware of that? Do you mean to say that this guy was willing to drop $600 + shipping for animals with no guarantee? How was he made aware that there was no guarantee? Do you have any emails to confirm it?
It just doesn't make sense....it don't add up. You say your company went above your normal guarantee, but then say to the guy in an email that on discounted animals there is no guarantee. WTF IS THAT ABOUT?
Subject: Re: (no subject)
To: [email protected]
Date: Wednesday, April 2, 2008, 2:10 PM
I could also ad that the pet shop they were mistakenly directed to did not report anything wrong with them so can only imagine they were unfortunately chilled, but that is a risk you take when your order reptiles in the middle of winter and live in a cold climate. Perhaps next time I would suggest to obtain specimens during warmer climate conditions to avoid any issues. Dan
--------------------------------------------
Are you serious? You control the shipping. You decide whether or not its safe to ship the animals according to the weather. Its not unfortunate for him the animals got chilled, its unfortunate for you. You shipped them and they got lost. Its not his fault.
You tell him to order in warmer climate conditions? How about rejecting the sale until the weather would allow safe shipping to him? This is something you control, not him.
And whats this crapola about discounted animals not having a guarantee? Was he aware of that? Do you mean to say that this guy was willing to drop $600 + shipping for animals with no guarantee? How was he made aware that there was no guarantee? Do you have any emails to confirm it?
It just doesn't make sense....it don't add up. You say your company went above your normal guarantee, but then say to the guy in an email that on discounted animals there is no guarantee. WTF IS THAT ABOUT?