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Debra Dillon of Camlon Reptiles (Bad Guy)

Debra is good people.

I have done business with her, and would do so again in a heart beat.

Now as for overreacting, that may be a case in point, but this is not a reason to have a BOI thread about it.

People are entitled to having bad days, misinterpreting things and just not wanting to deal with stuff.

Just move on and find someone else... It is the magic of the free market!
 
lizardsister2 said:
I don't know if I can entirely agree with all of you. I mean I certainly agree that it may be blowing the situation out of proportion to have this on a BOI thread where you expect to hear about broken lamps, dead animals, or stolen money. However, I think Jason has a valid point even if he did exaggerate it a bit. It's true that a seller has a right not to do business at any point. However, having a right to do something doesn't make it good business practice. I've had people tell me that the animal in question was mine and then while we're arranging shipping they sell it to someone else who can pick it up. Well that's easier and that's they're right. But at this point I may have gone to some trouble to make the money available and have a day off to receive the shipment during the week so it's certainly inconsiderate of a customer they've made an agreement with and it's not a good way to make a good reputation.

Even if the shipping costs are totally valid as they seem to be any seller should expect some questions about breaking down their costs to reflect where they're coming from. Jason did not ask in a rude way. He simply didn't understand why it would cost that much. I have certainly asked sellers why a charge was particularly high if I thought it was and if they had a good reason (ie really packing an animal well) there was never a problem. Every buyer has a right to ask exactly what it is they're paying for as long as they do it in a courteous manner and if you as a seller aren't willing to explain that to them you don't really have any business being a seller.
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It would be one thing if money was GOING to exchange hands, and when you sent the email saying you were ready to send payment, and the seller then said they sold the animal to somone else, for say, a higher price, pickup or, whatever, thats different. Thats somone entering into a deal, and arranging everything for that animal to arrive. and the seller goes behind that persons back.

This animal was never sold. Its probably still there....

This was not the case, it was still in question when the shipping amount caught a snag, and then things got a bit gritty. That is no basis for a BOI post.
 
I agree that this does seem like a petty BOI thread.

And to be honest - I might get offended too if someone implied that I padded my Fedex charges - which is what the "if you'll charge me actual shipping charges" as well as "shipping should only be..." sounds like to me. Perhaps it was just one of those things where the meaning got lost in writing. Perhaps she saw a pain in the butt customer and decided it might be in her best interest not to continue the transaction. Considering the constant pushing that followed - I'm sure she now feels she made a good decision.

I would like to add that have done business with Camlon and they have been nothing but wonderful - both in regards to animals and customer service - to the point where Debra made a special trip out to my house so that I could surprise my kids with their new snake. They've always been very professional - helpful and I wouldn't hesitate to do business with them again.
 
And to be honest - I might get offended too if someone implied that I padded my Fedex charges - which is what the "if you'll charge me actual shipping charges" as well as "shipping should only be..." sounds like to me.

That's exactly how I read it too.
 
ssmith_1187 said:
Are you saying companies do not make money off of shipping (read: padding)???

Regards,
Steve Smith
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Not at all - and if you have a question regarding shipping price or would like to negotiate it - it is absolutely within your rights as a consumer to ask - but he didn't ask - he submitted an implication of impropriety.
 
ToshaMc said:
Not at all - and if you have a question regarding shipping price or would like to negotiate it - it is absolutely within your rights as a consumer to ask - but he didn't ask - he submitted an implication of impropriety.
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I don't believe that's what he did at all. She advised him that Delta Dash and FedEx were both $75 indicating that she had a set fee regardless of the service used. He believed that FedEx to his area should cost a certain amount and was trying to negotiate the price. While maybe it wasn't worded properly, she overreacted. I still don't believe this was a BOI matter and definitely Camlon doesn't deserve a bad guy designation. However, she did come off poorly. Price negotiation is a part of business. It occurs every day across all industries. She shouldn't be so shocked by it. The right answer was, "those are my shipping charges. Let me know if you are still interested." Just my 2 cents...
 
Are you saying companies do not make money off of shipping (read: padding)???
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Nope, the reality is that most of us actually lose money. I just consider it the cost of doing business, just like buying new boxes and deli cups and the like.
 
ssmith_1187 said:
Are you saying companies do not make money off of shipping (read: padding)???

Regards,
Steve Smith
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If you are doing things correctly in this industry the actual costs associated with shipping out reptiles is far more than what is charged normally.

If you tack on costs.
Box charges, deli cups, time, dropping off, hot and cool packs, you look like an ass when you are just trying to sell your animal for the correct price.

If you set a flat fee, you hope that it balances out in the end so that you don't take a huge loss.

If anyone thinks sellers are making anything off of shipping charges here, you are extremely uninformed.

Unless, you offer USPS like the thread starter here, the 75 dollar charge for shipping is nothing.
 
I would rather get the buyer's zip code, log in to my FedEx account and get my contracted rate and then add on a nominal amount for box, heat/cold packs, snake bags, etc. I would feel uncomfortable setting a flat fee and having some people get overcharged. But that's just me.
 
jglass38 said:
I don't believe that's what he did at all. She advised him that Delta Dash and FedEx were both $75 indicating that she had a set fee regardless of the service used. He believed that FedEx to his area should cost a certain amount and was trying to negotiate the price. While maybe it wasn't worded properly, she overreacted. I still don't believe this was a BOI matter and definitely Camlon doesn't deserve a bad guy designation. However, she did come off poorly. Price negotiation is a part of business. It occurs every day across all industries. She shouldn't be so shocked by it. The right answer was, "those are my shipping charges. Let me know if you are still interested." Just my 2 cents...
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And there in is where the difference lies ... some might read that as a negotiation - to others it sounds like an implication. Obviously she read it as the latter and chose not to do business with him. That he continued to hound her afterwards and then started a BOI thread is more concerning to me than a misinterpreted email.
 
With a flat fee of $75, usually that is still undercharging...

And, for the most part, people who are looking to buy are not looking to pay an additional $100+ just for shipping.

My last shipments costs $89.83 and $79.74 respectively... JUST TO SHIP. Not for the boxes, etc... And these were small animals.

Just something to think about.
 
jglass38 said:
The right answer was, "those are my shipping charges. Let me know if you are still interested."
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Thank you Jamie for once again knowing what is right and letting us know. None of the rest of us with opinions could possibly be "right" because you don't agree. Sorry, but her answer was just as "right" as yours would have been.

There are many ways that this could have been handled starting with Jason not implying that Debra was inflating her shipping charges on to Debra not declining Jason's business and ending with Jason not calling Debra a "Bad Guy". That's two to one and Jason is the loser. Someone else will buy the dragon that he wanted.

Given Jason's performance here, with the implied accusation of impropriety on Debra's part and his knee jerk reaction to bring it here to the BOI I am quite certain that I would not sell anything to him either, lest the least little hiccup wind up here also.
 
Jim O said:
Thank you Jamie for once again knowing what is right and letting us know. None of the rest of us with opinions could possibly be "right" because you don't agree. Sorry, but her answer was just as "right" as yours would have been.

There are many ways that this could have been handled starting with Jason not implying that Debra was inflating her shipping charges on to Debra not declining Jason's business and ending with Jason not calling Debra a "Bad Guy". That's two to one and Jason is the loser. Someone else will buy the dragon that he wanted.

Given Jason's performance here, with the implied accusation of impropriety on Debra's part and his knee jerk reaction to bring it here to the BOI I am quite certain that I would not sell anything to him either, lest the least little hiccup wind up here also.
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Jim,

Thanks once again for taking the opportunity to jump on me based on your dislike for me. I said it was my opinion but you must have missed that part. Give it a break. I gave my opinion and couldn't care less if you disagree. Have a great day!

Jamie
 
jglass38 said:
I don't believe that's what he did at all. She advised him that Delta Dash and FedEx were both $75 indicating that she had a set fee regardless of the service used.
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Interesting enough the thread starter also charges a flat fee on his website. The only difference is the amount of the fee.

For shipping add $40 to the price of your total order for delivery inside the USA. The shipping price is per box, does not matter how many dragons you purchase.

We guarantee live delivery of every bearded dragon sold! We ship using either UPS, FedEx, Airborne Express, or USPS overnight delivery.
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jglass38 said:
I still don't believe this was a BOI matter and definitely Camlon doesn't deserve a bad guy designation. However, she did come off poorly. Price negotiation is a part of business. It occurs every day across all industries. She shouldn't be so shocked by it. The right answer was, "those are my shipping charges. Let me know if you are still interested." Just my 2 cents...
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I agree this isn't a BOI matter but I'm inclined to disagree that she comes off that poorly in this non transaction. My answer would have been to explain my charges and perhaps state something similar "those are my shipping charges. Let me know if you are still interested" but I also will not assign blame to someone who refuses to do business with someone if they choose not to entertain hagglers.

If anything the thread starter has shown by his statements

jason@beardeddragons
I suggest you stay away from Debra Dillon and don't do business with her or anyone else who doesn't know the meaning of the word customer service.However I live in Washington state and our Fedex overnight rates should only be $40-$50, if you can charge me actual shipping costs for fedex I will go that route.
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jason@beardeddragons
I suggest you stay away from Debra Dillon and don't do business with her or anyone else who doesn't know the meaning of the word customer service.She wont' answer my phone calls and continues to repost her add to sell the animals on kingnake.com. In my oppinion Debra should get off her high horse and thicken her skin. If you get offended by a customer asking if shipping may be cheaper because we live close together you are in the wrong industry. Besides she does not say she reserves the right to refuse service to anyone and therefore is discriminating against me for no good reason. I hope Debra thinks that her foolish power play was worth it. As now I have shined light on her business practices.
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that he made accusatory statements that she was charging to much and that he is entitled to do business with her regards if she wishes to sell to him or not. .
jason@beardeddragons
I suggest you stay away from Debra Dillon and don't do business with her or anyone else who doesn't know the meaning of the word customer service.
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jason@beardeddragons
Her right to charge whatever she wants is fine with my however she should be ready to defend her actions.
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Defend her actions? Against what? I will not sell to many people. No transactions took place. She has no need to defend anything here.

jason@beardeddragons
Besides she does not say she reserves the right to refuse service to anyone and therefore is discriminating against me for no good reason.
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Paraphrase- "I'm being discriminated against! Someone will not sell to me!" What a load! I'm so tired of self-centered, I'm entitled to everything crowd.
 
jglass38 said:
Jim,

Thanks once again for taking the opportunity to jump on me based on your dislike for me. I said it was my opinion but you must have missed that part. Give it a break. I gave my opinion and couldn't care less if you disagree. Have a great day!

Jamie
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So thin skinned aren't you? Your exact words were
The right answer was, "those are my shipping charges. Let me know if you are still interested." Just my 2 cents...
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I don't see where you said that it was your "opinion". You stated it as a matter of fact. My like or dislike for you has nothing to do with what you said. Don't like eating your words? Think before hitting the "Submit Reply" button.
 
Jim O said:
So thin skinned aren't you? Your exact words were I don't see where you said that it was your "opinion". You stated it as a matter of fact. My like or dislike for you has nothing to do with what you said. Don't like eating your words? Think before hitting the "Submit Reply" button.
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Better get that eyeglass prescription checked. It says "My 2 cents" right there.

http://en.wikipedia.org/wiki/My_two_cents_(idiom)

"My two cents" and its longer version "put my two cents in" is an American idiomatic expression used to preface the stating of one's opinion
 
Seems to me that this is a prime example of how the written word can be misinterpreted.

I'm not a fan of phonecalls, I'd rather write an email, but since there is no "tone of voice" to convey unwritten meaning, I can see why this misunderstood happened.

Not everyone is a diplomat, and Jason honestly doesn't seem like he meant to imply any kind of insult, he just could have chosen better wording. But if I were a seller and paid close attention to wording (which I do), I would think the same exact thing that Debra did, as well, and be irritated at that.

However, it seems that Jason did apologize immediately when he realized that what he wrote hadn't been interpreted the way he meant by Debra, and from his statement, tried to call as well.

I have to agree - seems like a case of two people miscommunicating and then both overreacting. Mistakes happen, hopefully both sides will learn from it. In my opinion, though, the "thicker skinned" party should usually be the seller, especially if the seller has a business and a lot of experience doing business.

It just sometimes seems best to assume that if a person write something that irritates you, look at the statement in a few different ways, and try to "think the best of people", as in perhaps they didn't mean the statement to be negative. That would have benefitted both parties in this situation, I think. It's very easy to get cynical nowadays, but if you assume that "perhaps the person didn't mean it in that way", a lot of conflict could be avoided.

Just my thoughts. ;)
 
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