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Bad Guy Diamond Den Terrible Customer Service

Furthermore

These boi's seem to go on and on and on sometimes so why is there a need to quickly end this thread and people quit commenting on it within the first 24 hours. Alot of good points have been brought up and not addressed on his end, yet some of you are just ok with the fact that he has agreed to reimburse me $220 upon receipt of the animals. So that must mean that you are ok with the lies and the deception and the way in which this has all been handled just because he agreed to give me some money back when he gets his animals back?? That is a shame and I think that those of you that feel that way, would feel otherwise if the shoe was on your foot.
 
Jeff Kennedy said:
These boi's seem to go on and on and on sometimes so why is there a need to quickly end this thread and people quit commenting on it within the first 24 hours. Alot of good points have been brought up and not addressed on his end, yet some of you are just ok with the fact that he has agreed to reimburse me $220 upon receipt of the animals. So that must mean that you are ok with the lies and the deception and the way in which this has all been handled just because he agreed to give me some money back when he gets his animals back?? That is a shame and I think that those of you that feel that way, would feel otherwise if the shoe was on your foot.
Click to expand...

Jeff,

You should not have been shipped a substituted lizard. But I'm telling you, you could at this point easily snatch defeat from the jaws of victory if you start being critical of your readers who have not completely agreed with you.

Sometimes, posts slow a little at certain times to give a breathing space for the parties to reconsider. Allowing your seller the breathing room to remake this deal might be a good move right now.
 
Lucille

Sorry. That post was in regards to ScaledInverts asking where I wanted this to go. I couldn't understand his reasoning for the urgency for people to quit commenting on it. It wasn't directed at the entire fauna community. I have received a ton of support, moreso privately as alot of the breeders don't want to get involved publicly. I am grateful for their support as well as all that have shown it publicly. My apologies for that not being articulated the way I wanted it to. It was a further point to my response to scaledinverts. Hope you understand.
 
I agree Lucille .My post was made from a position of advocacy to the case presented by Jeff .This is the "cooler heads prevail" moment .It is obvious that Diamond Den has a pretty decent reputation earned .This kind of action needs to be fixed by them ,in order to keep that reputation intact .When things go wrong ,a lot of other factors can get mixed in ,but the substantive elements are the two points I made .The other points made by Jeff(not his actions,but Corky's) , shows what all of us can do at any time ,"make bad decisions under certain duress" .Now they(DD) ,who committed those actions , need to fix them .
 
Jeff Kennedy said:
Sorry. That post was in regards to ScaledInverts asking where I wanted this to go. I couldn't understand his reasoning for the urgency for people to quit commenting on it. It wasn't directed at the entire fauna community. I have received a ton of support, moreso privately as alot of the breeders don't want to get involved publicly. I am grateful for their support as well as all that have shown it publicly. My apologies for that not being articulated the way I wanted it to. It was a further point to my response to scaledinverts. Hope you understand.
Click to expand...

There is no urgency. In fact you need to reread my post. I am agreeing with you. HOWEVER, you beating a dead horse and saying the same thing over and over again does nothing to accomplish your goals. That is why I asked what you wanted to get from the thread. You have been all over the place with no clear direction.

You want him to apologize and admit what he did was wrong. That's really what it boils down to. You had not yet actually said what you wanted from him to rectify the situation. I know you are upset (justifiably so) but saying the same thing 10 times does nothing but make people not want to deal with you.
 
ScaledInverts

I appreciate that post. That post seems alot more "on neither side" to me. I never intended to ramble but several things have got twisted here as a result of some of the things Corky said once on here. For that reason, I have merely touched on some of these issues a few more times to try to clarify. As clear as I tried to be about it all initially in my first post, he confused when he came on and started making posts without any factual evidence. My apologies if it seems like rambling but I just don't want there to be any confusion as to the way this all went down. I'm upset, this is true but more then anything, I am just floored by his actions. I never saw it coming and it hit me like a ton of bricks.
 
Jeff, i am sorry that you are un happy i have already said that and i will offer a full refund including shipping so a refund of $260.00 if you send them back and i will even pay for the shipping label and send it to you, So you will not pay for anything, all you will have to do is pacakge them up how i had them and send them back to me, there is not more i can do, yes i replaced what to me was a freebie with his leather brother because that one was not healthy i should have asked you first but i didnt have the time to do so, thinking that you and i had always worked things out fine i fealt that if you had any issue with it you would have givein me more then a handfull of hours to work with you on any issue's you had, but i guess i was wrong because you didn't even contact me like you said you would to work things out, so please send my dragons back and you will get a full refund and i will pay for the shipping back you will be out NO MONEY, and this will be over.

If you dont want this then there is nothing else i can do for you this is the best outcome for you.
 
And also i was not trying to be rude about the phone i had emailed you saying that, and have posted it, i was not at all trying to be rude i was simply asking for you to relax on the texting, one text or 10 text it will only take me that much longer to get back to you after i go through them all, all i was trying to say is one text was enough to let me know what was upseting you, i simply wish you would have called when you said you would because yes i was waiting and would have been more then happy to work something out as thats all i have been trying to do this entire time.
 
First, let me say that I do not work with dragons, so will not deal with either of these people. My statements are my take on the situation, and what could have been done to avoid this.

Yup, Corky screwed up. Some poor judgment and less than satisfactory customer service. He never should have substituted, and could have saved a headache by eating the shipping on the DOA. This is what separates average dealers from stellar ones. Corky, I'm sure you won't make the same mistake again.....at least I hope so.

Jeff, you were not taken care of. I must say, though, that much of this thread you have acted irrationally and impatiently. After Corky once again offered a refund, and expressed a desire to satisfy you, the customer, you seemed more interested in ruining his reputation than bargaining for shipping charges. This is not behavior that I would accept from my 8 year old, and it saddens me to see it in this hobby. You are not the type of customer I would want to have to deal with.

So, the offer's on the table. Ship them back and get a full refund. You'll be out nothing more than some aggravation. Are you going to take it, or are you going to allow your anger and bitterness over the service thus far cause you to cut off your nose to spite your face?
 
Jeff Kennedy said:
You think that the legit thing for me to do is to send the animals back which will cost me $45-$60, as I don't receive quantity discounts like some of the others do, and then also lose the $40 from the top for what he paid to ship?? So this means (as I have said over, and over, and over, and over, and over as you put it) that I would gain absolutely nothing and in the end, pay $85- $100 just to have a miserable transaction?? You want to say that I seem like "a pain" because I keep mentioning the same things over and over?? I am mentioning them over and over because the few that have came out to support Corky, can't seem to understand my reasoning or are skimming over it when reading my posts. So, I ask of you Mathew, would you enter into a sell of an animal and then in the end, through no course of your own doing, end up with no animal, yet still shell out $100??
Click to expand...

I know one thing. I would have continued to work with him toward a resolution instead of posting here the same day I received the replacements. He had not broken communication or left you high and dry. You never tried to figure out what was going on or work toward a resolution, you were more interested in bad mouthing and acting like a smart alec.

Talk about skimming over posts. You seem to hone in on me saying I think your difficult to work with. And somehow translate this into I am on the sellers side. When in each of my posts I clearly stated that he was wrong for substituting without checking first. Now with his offer of a complete refund including shipping both ways he will be the one taking the hit because of it and I must say he is doing the right thing. It's just unfortunate you couldn't handle it in a rational way.
 
Thanks to all that have emailed, pm'd and showed support

publicly on this boi. Since some people feel that I am irrational and have handled this improperly, there is no need to touch on anything else. I have done numerous dealings on and off of fauna without incident. I've had other doa issues that were handled properly and never made it to the boi. I am a model customer in every respect. You can ask anyone that I have ever bought from. You can even ask Corky how I was to deal with upon receiving the initial doa. I am a very understanding person. That said, when someone blatantly wrongs me, admits to it and chews me out via email for just trying to contact him and tell him of it, then yea, I guess I take offense to that when I have not done anything wrong. My argument on the boi was initially very concise and to the point. I provided factual information and backed it up with evidence. What was done up to that point by Corky was bad enough. I honestly expected him to come on and see the error of his ways and just own it. He did not. Instead, he handled it with the same tone as his email and then provided further fabrication of the agreement that was worked out between us. Once that happened, I was even more appalled. Sorry that if some of those facts became redundant but I wasn't mentioning them time and time again for no reason. Re-read the posts before any rambling of mine. You will see that someone has posted and has the facts wrong due to one of Corky's lies. So again, my apologies for that. I can't understand how I would come off as a customer that you wouldn't want to do business with. I pay immediately and you ship what you are suppose to ship. It is that cut and dry. It gets here alive and healthy and is as described, then we have no issues. If some flaw comes up along the way, I am very reasonable and willing to work it out. If in the process of trying to alert you of a problem, you dodge me and then chew me out and then try to twist facts in your favor, then yea, I guess I do become someone that you don't want to sell to. This usually isn't an issue though because most people are honest and they follow through with it on their end. This is the first instance that I have had like this so yeah, I guess I was a little frazzled by it all. I am only human.

Corky, really no need to go into anything further here with you. I laid all of the facts out, you know the way that this all played out. You know the truth and you know that I was a good guy and very easy to deal with. By your last post, you even acknowledge this and say that you didn't forsee a problem with just switching the animals out as it had always been so easy to work things out with me in the past. So, does the fact that I was so easy going up to that point constitute you just doing whatever with my order because you figure I won't question anything and just be ok with it?? That's not fair to me. I am glad that you are coming on 24 hours later and offering what should have been offered to me initially. Why did it take all of this for you to do so?? Last night, the only people posting obviously had your best interest in mind and you stuck to your guns. Today, a different story as several people pointed out the obvious. I will say Thank You for finally trying to do the right thing, however at this point, it is a little too late. I am not interested in any dealings with you whatsoever. You seemed like one of the good guys. You could have just made it right immediately yet for some reason you didn't . You made it worse. You took a bad situation and added more to it. For that reason, I am honestly not comfortable with sending anything back to you because at this point,I am pretty much anticipating retaliation like I mentioned in a post earlier. A fear of dishonesty upon your receipt of the animals. Thank You, but no thanks.

To everyone else that may have been put off by my rambling at times. Hopefully you can understand my frustration and hopefully none of you will have to experience it yourself. Nobody ever wants to unpack a doa and nobody ever wants to have this type of transaction transpire.
 
Jeff,
Im honestly not understanding why you wont take coreys deal?? Isnt a full refund and no money out of pocket the best outcome? It really sticks to go through ordeals, but they happen, and atleast he is willing to give you back your money. You live and learn, put him on the "do not buy from" list and move on.
 
snared99 said:
Jeff,
Im honestly not understanding why you wont take coreys deal?? Isnt a full refund and no money out of pocket the best outcome? It really sticks to go through ordeals, but they happen, and atleast he is willing to give you back your money. You live and learn, put him on the "do not buy from" list and move on.
Click to expand...

:iagree: Corky came through by doing the right thing and offering a full-refund in order to make you happy. I'm not saying that it totally excuses any bad decisions, but he IS offering to make it right and keep you from losing a dime.

I'm not trying to talk you into it, as it is ultimately your decision as to what you do with your animals and/or money. I just don't understand why 28 of the last 72 posts were from you, stating your case and why you felt ripped off and done wrong...and now you don't care to have it taken care of?? :shrug01: Beats the :censored: outta me!
 
Alot of those 28 posts were acknowledging the folks

whom showed support. The way it all played out, I don't feel comfortable shipping anything back to Corky. I stated this before he finally stepped up and offered a full refund so the fact that he has now decided to grant me said refund does not weigh in to my decision making. He has fabricated things this entire time so I don't feel comfortable sending animals back to him and risking him making some bogus claim about their arrival or health, etc. I hope that you can see my perspective here. That would just keep this transaction going on and potentially opening up the door for more headaches for me.
 
It's obvious that this won't have the best outcome possible ,but I think Corky made the right choice ,and Jeff is entitled to his feelings and decision .If it were me ,I would've given Corky the chance to make it right .That again ,would be my choice .Jeff has to do what he feels best about ,and some will see it as he sees it ,no more ,no less .I would like to think Corky learned a lesson ,and I do understand Jeff sticking to his convictions ."Nuff said" by me .

Best to you both .
 
Jeff Kennedy said:
whom showed support. The way it all played out, I don't feel comfortable shipping anything back to Corky. I stated this before he finally stepped up and offered a full refund so the fact that he has now decided to grant me said refund does not weigh in to my decision making. He has fabricated things this entire time so I don't feel comfortable sending animals back to him and risking him making some bogus claim about their arrival or health, etc. I hope that you can see my perspective here. That would just keep this transaction going on and potentially opening up the door for more headaches for me.
Click to expand...

Yes, the seller made a mistake switching out the animal with the assumption that you'd be okay with it, and has now offered a full refund. If you don't want to take it, that's not his problem. I don't see where he's lied or made himself into the horrible seller you're making him out to be. That one mistake doesn't mean he plans on using his refund offer to scam you, which seems to be what you're implying. Believe me, when you're actually scammed, you'll know.

Just to be clear, I don't know the seller whatsoever. I just think that he's done what he can to make up for things and you're being unreasonable and making him out to be something he isn't. :shrug01:
 
here's an idea, if jeff is happy with the replacement adult, why not just return the juvenile? when and if the agreed upon red juvie starts eating again, the OP can then ship that animal. the juvie is not of breeding age or weight so it's not going to be in jeff's immediate breeding rotation anyway.
 
Jeff Kennedy said:
whom showed support. The way it all played out, I don't feel comfortable shipping anything back to Corky. I stated this before he finally stepped up and offered a full refund so the fact that he has now decided to grant me said refund does not weigh in to my decision making. He has fabricated things this entire time so I don't feel comfortable sending animals back to him and risking him making some bogus claim about their arrival or health, etc. I hope that you can see my perspective here. That would just keep this transaction going on and potentially opening up the door for more headaches for me.
Click to expand...

Wow, you really are a piece of work.
 
Jeff, it seems to me that you took the first opportunity you could to post a bad guy thread on the BOI. You were all ready for the cavalry to come with flags waving high and it didn't happen. Boo hoo. Too bad.

Now, instead of being logical about the situation and allowing the seller to make it right, you've decided to raise a huge fuss and then NOT accept the attempt because it might cause a 'headache?' Give me a break.

It seems to me that you've probably added yourself to a few of the 'Do Not Sell To' lists, and I wouldn't blame a single person who feels that way.
 
Maligator said:
Jeff, it seems to me that you took the first opportunity you could to post a bad guy thread on the BOI.
Click to expand...

This doesn't seem true at all. If that were the case I'm sure he would have thrown one up after the doa. But judging from the emails he seemed quite reasonable(both sides did) up until he felt he was being taken advantage of or lied to. This thread was completely justifiable. It's been agreed upon that Corky did this on purpose, not on accident.

Should he have given Corky more time to fix this? Yes, but I can see how he may not have trusted him anymore.

Then after this, Corky says this was just a freebie, although all the evidence says otherwise. Then offers a refund minus shipping costs, which would leave Jeff with no animals and out at least $75, probably more. Who would feel that's in anyway a reasonable offer?

It seems to me, he made a mistake and like many people tried to defend himself, instead of just taking the blame and dealing with it. That being said, Corky has now offered a perfectly good way to fix all of this and hopefully has learned from the whole situation. I think most people would agree that he isn't a bad guy, he just made a mistake.

With all that out of the way, Jeff I can see why you're upset. I understand you feel lied to and that people have tried to twist things and I agree to some extent. However, repeating the same things and calling out Corky in your posts doesn't really help get your point across. Most everyone agrees you had a good reason to be upset but now it's looking like instead of wanting a resolution to this matter, you just want to bash Corky's name.

He has made you a perfectly reasonable offer. If you truly do not want to deal with him any more, then say no thank you to the offer and move on. If you truly want a resolution to this, then you can accept the offer or try to discuss another offer with him, that you feel would work better. You both seemed to be very reasonable before, get back to that point and I'm sure you 2 can find something that works.
 
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