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Bad Guy DubiDeli - Live Arrival Guarantee??

Alex, you might want to stop paying attention to lugging stuff around construction sites and start paying a bit more attention in your language classes. It will pay off much more in the long run.

The amount of money is never of significance, nor should it be. As has been repeated over and over again here, how the seller acts after the sale is of much more importance. If someone can't do right over a $20 sale, why would they do better during a $2,000 sale?

Chris
 
Can we just end this thread with the fact that Dubi Deli sent this man a replacement the next shipping day after it was reported DOA and that he has also now received a refund and is keeping the package that should be delivered on Monday if the PO get's it's act together.

Someone said that it's the sellers responsibility that the PO delayed the delivery but I highly disagree. Not only in live shipments but all over the internet you can read sellers terms of service clearly state things such as "we can not be held responsible for lost or stolen mail" or anything along those lines.
 
GreathouseFarm said:
Someone said that it's the sellers responsibility that the PO delayed the delivery but I highly disagree. Not only in live shipments but all over the internet you can read sellers terms of service clearly state things such as "we can not be held responsible for lost or stolen mail" or anything along those lines.
Click to expand...
Should we interpret that to mean that if somebody makes a purchase from you, and it is DOA as a result of carrier delays (or lost in transit), that your customer would be out that money?
 
wojcik49 said:
There is plenty of work out there still that's well above minimum wage....I haven't graduated hs yet but I still make well over $500 a week doing construction............I'm sorry I don't lugg things around I am a project manager on multiple job sites
Click to expand...

A "project manager" that's pulling in sub-laborer rates.. You might wanna pay more attention in you Math classes too, cause unless you're completely FOS, you're getting screwed.

GreathouseFarm said:
Someone said that it's the sellers responsibility that the PO delayed the delivery but I highly disagree. Not only in live shipments but all over the internet you can read sellers terms of service clearly state things such as "we can not be held responsible for lost or stolen mail" or anything along those lines.
Click to expand...

Not sure who you're buying from, but if a product is received broken, or not received at all, it IS the seller's responsibility to remedy the situation. If the seller's chosen shipping method is unreliable, it also falls on the seller to switch to a carrier with a higher likelihood of following through in the contracted time period. I don't believe ANY of this has anything to do with the buyer.
 
Sellers can not control the post office! Please don't misinterpret what I am saying. I'm not the seller in this situation. I have already said my piece several times feel free to go back and read it.

Bottom line is that you can not blame a seller if the package is delayed, you should let it arrive first than assess the situation. If the package arrives tomorrow with live dubia roaches than there was no reason for him to receive a refund. That is what I mean. Asking a seller to refund when the package was shipped and delayed but still en route is premature in my opinion.

I was "asking" to end the topic for the simple fact that it has obviously gone way off topic and all the facts are in the first few pages for readers to look at whenever they wish. Seems out of hand now.
 
hhmoore said:
Should we interpret that to mean that if somebody makes a purchase from you, and it is DOA as a result of carrier delays (or lost in transit), that your customer would be out that money?
Click to expand...

Not at all - My guarantee is clearly posted on my website and included in all my packages to ensure that buyers who are out to scam sellers understand clearly what I will and will not cover. For example - If the tracking says delivered and the person claims they did not receive it I can not help them.

I have personally never had any problems but I have seen horrible delays in postal service recently and as I stated earlier had the PO label a box of worms as Bio Hazard and force the customer to pick it up.
 
I was making my comment based on the statement I quoted...while the shipper/seller is not "responsible" for carrier issues (meaning they aren't his fault), he IS responsible for getting the customer's order delivered in the described condition. Your statement seemed to contradict that, so I wanted you to clarify your position (since you so strongly disagreed).

As far as the topic at hand, it seems that the seller did the right thing without any browbeating....unless I missed something.
 
I agree I should have been more clear. I was simply trying to state that it is common for eCommerce sites to contain some sort of disclaimer when it comes to shipping. And that the outcome should have been allowed to take place before the solution. Like putting one foot in front of the other. Wait for the package and then decide. He was not responsible for the "delay" itself. The package at this point is not lost or DOA.

yes the seller refunded his money before the outcome had been determined.
 
JCCS said:
Alex, you might want to stop paying attention to lugging stuff around construction sites and start paying a bit more attention in your language classes. It will pay off much more in the long run.

The amount of money is never of significance, nor should it be. As has been repeated over and over again here, how the seller acts after the sale is of much more importance. If someone can't do right over a $20 sale, why would they do better during a $2,000 sale?

Chris
Click to expand...

GreathouseFarm said:
Can we just end this thread with the fact that Dubi Deli sent this man a replacement the next shipping day after it was reported DOA and that he has also now received a refund and is keeping the package that should be delivered on Monday if the PO get's it's act together.

Someone said that it's the sellers responsibility that the PO delayed the delivery but I highly disagree. Not only in live shipments but all over the internet you can read sellers terms of service clearly state things such as "we can not be held responsible for lost or stolen mail" or anything along those lines.
Click to expand...

Don't post much, but this seems like two good ones to contrast. Chris at top, I beg to differ. This was a $17 transaction. Where the buyer was impatient over $17 for a couple days to elevate it to a BOI thread, and now over 100 posts of bad blood. That is the poorest judgement that I see in this thread.

The seller was reasonable in their actions. Return and get a refund. That the USPS seemed to screw things up complicated the matter, and requires a few days of added patience, but again that brings us back to the absurd impatience of the buyer over $17.

The buyer's complaint was petty beyond belief at the time it was made. But they just couldn't resist running to the BOI to start a mudfight. All I see is hair-trigger bitching by the buyer. I would recommend the seller based on all evidence here.
 
Lucille said:
No. Newer readers and those who have participated may wish to share additional thoughts. Trying to control a BOI thread by asking for non participation just is not the way it is set up to work.
Click to expand...

And just how does a poster "control" a BOI thread ? The poster made a recommendation. A request. That's it! Lighten up for chrissakes.
 
hhmoore said:
Should we interpret that to mean that if somebody makes a purchase from you, and it is DOA as a result of carrier delays (or lost in transit), that your customer would be out that money?
Click to expand...

I believe that what the poster said is that many vendors have such clauses. I believe that such clauses are nonsense, and such sellers to be avoided, and think you would agree. In fact, many vendors have even more onerous "not my fault" clauses. Surely you know this also, as you are no newb. Regardless, your take on the poster's words was clearly flawed.
 
Sorry, but this is a poor excuse for a Bad Guy thread and the buyer showed a lack of good faith after the seller did. This is a hobby and community and whether the buyer or seller, if you don't work with the other, you both can end up looking bad.

The buyer stated $17 wasn't a big deal and personally, I would have at least waited out the weekend before I drug both our names through the mud and would not have been so demanding if this was the case.

For the record, when I received packages with this tracking info:

Priority Mail®
Delivery status not updated
March 22

Expected Delivery By:
March 22, 2012

Delivery Confirmation™


It's always when I was not there to receive the package and it's usually sitting at my local post office. The post man leaves a little pink slip and I have to go out of my way and pick it up from the post office the next day. If you were a seller and this voided your LAG, wouldn't you want to know if this was the case? Am I the only one that noticed the seller said he would contact the post office to find out and within the hour an unwarranted Bad Guy thread was posted?

I think the seller was WAY within his time frame, and rights, to find out what happened to the order before throwing the money around. Immediately refunding upon a buyers demand does NOT equal good customer service. Frequent readers have seen many times where this is used as a tool to get money back from a sale or a free animal, and this may or may not be the case, but shouldn't the seller be awarded a chance to investigate it a little further? Christ he didn't even get a chance to check with the PO first and honestly, shouldn't the critters safety come first or is it the refund that counts? :shrug01:
 
>>>> On Mar 22, 2012, at 2:11 PM, "[email protected]" <
>>>> [email protected]> wrote:
>>>>
>>>> We never even received this shipment. I think we just need our money
>>>> back and we will do business elsewhere.
>>>>
>>>> On Sun, Mar 18, 2012 at 11:00 AM, [email protected] <
>>>> [email protected]> wrote:
>>>>
>>>>> Yes. We can do that.
>>>>>
>>>>>
>>>>> On Sat, Mar 17, 2012 at 5:03 PM, Robert Riesenman <[email protected]>wrote:
>>>>>
>>>>>> Since they are all dead we can ship you out another order. I would
>>>>>> like to inspect the order. We will pay you to ship the product back to us.
>>>>>> Can you do that?
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mar 17, 2012, at 1:37 PM, "[email protected]" <
>>>>>> [email protected]> wrote:
>>>>>>
>>>>>> > I ordered 1/4oz 1/4" on 14 March 2012. They arrived today at
>>>>>> 4:20pm. I opened the package and was pretty disappointed to say the least.
>>>>>> Your estimated count for 1/4oz 1/4" is 200 + over count. There are only
>>>>>> approx. 80-100. They all also arrived dead. Not a single dubia was alive.
>>>>>> >
>>>>>> > I tried calling the phone number listed on your website and got a
>>>>>> voicemail for someone named Susan Harrington?
>>>>>> >
>>>>>> > I appreciate your time and assistance in this matter.
>>>>>> >
>>>>>> > Jonathan Carter
Click to expand...

With a delivery date of 22March2012, I'm curious why the seller was so sure they weren't going to receive the shipment at 2:11pm when the proir order showed around 420pm.

This alone would have been ample reason for a seller to proceed with caution, whether or not the buyer was psychic.

The seller created a bad guy thread less than an hour after the seller said he would contact the post office. Does anyone honestly think sellers do not deserve the right to check with the post office first, or take "delivery status not updated" as "item was never delivered?"
 
Focal said:
With a delivery date of 22March2012, I'm curious why the seller was so sure they weren't going to receive the shipment at 2:11pm when the proir order showed around 420pm.

This alone would have been ample reason for a seller to proceed with caution, whether or not the buyer was psychic.

The seller created a bad guy thread less than an hour after the seller said he would contact the post office. Does anyone honestly think sellers do not deserve the right to check with the post office first, or take "delivery status not updated" as "item was never delivered?"
Click to expand...

If I receive a box of DEAD roaches, and am amendable to taking pictures to prove my case or even send the box back and the seller does not take me up on that, and sends another box...after the debacle of the dead roaches, I doubt that I will want to waste any more time on a transaction that is having that much trouble even arriving alive much less, what TIME they come.

I am aware that there are customers that do this kind of "gypping" but the seller, by not following though on proof, pretty much threw his case out the window and it's too late to backpedal now and ask for proof, more time, etc. We don't LOAN money to businesses, we purchase an item. If we don't receive our item in a timely manner, for whatever reasons, we are not obligated to wait for the seller to then "confirm" suspicions.
 
deborahbroadus said:
I am aware that there are customers that do this kind of "gypping" but the seller, by not following though on proof, pretty much threw his case out the window and it's too late to backpedal now and ask for proof, more time, etc.
Click to expand...

Exactly, he didn't demand proof before sending a second order. That was a gesture of good faith not returned by the customer, instead he strong-armed a refund. I don't think he's asking for proof now, but two failed orders with the same person should be looked into.

deborahbroadus said:
If we don't receive our item in a timely manner, for whatever reasons, we are not obligated to wait for the seller to then "confirm" suspicions.
Click to expand...

Confirming suspicions or not, the seller should have been given a chance to find out where his product was before refunding money, this is standard practice in this hobby. If this had been a $5000 snake, you would have wanted to know, right?
 
Focal said:
With a delivery date of 22March2012, I'm curious why the seller was so sure they weren't going to receive the shipment at 2:11pm when the proir order showed around 420pm.
Click to expand...

I posted on the BOI on 3-23-2012. The package had went out for delivery on the 21st, not the 22nd. The 22nd was the expected delivery date. So I was pretty sure they weren't going to be delivered at 2:11pm because 2:11pm had already passed.
 
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