Southern Wolf
I don't bite..... HARD!!!
On January 24, 2011 Em Wright of Crimson Ice Reptiles contacts me about the animals I had up for sale. She was interested in two of the females that I had and she was looking to breed them this year. I let her know that they weren't ready to breed this year. We chatted about those animals a bit and then on January 26 she asked me about a female anery stripe I had on my for sale list. I then sent her the following photo.
She responded back with
On January 27 we had talked on the phone a bit and discussed a few of my other snakes for sale. She was interested in my pair of Mexican Black Kings. I answered her questions about their temperament and told her they were a little flighty but they didn't bite.
On January 31 an paypal invoice was sent and paid.
On January 31 she sent the following
She was going to show up on February 3 to pick up 3 snakes and a hatchling rack with tubs.
On February 2 I sent her an email with the following.... “I just spent 12 hours loading up my business and shipping it out. Im too tired to remember much. Still have another 2 loads to go out tomarrow. (the day she was going to be showing up) After you leave... and he leaves.... it's gonna be barren around here.”
She responds back with
And then sends this right after....
This information will come into play here in a little bit.
February 2 rolls around and the buyer that bought out my business shows up to load everything up. He brought a trailer and thought he was going to get everything in two trips. Turns out his trailer was not near big enough for that task. He asked me if I would mind transporting some of the equipment using my truck and trailer. Sure... No problem. That day we spend all day and well into the night loading up my 16' fifth-wheel trailer and his smaller trailer. It had started to get late and he offered to let me crash at his place for the night and then we could unload everything first thing in the morning.
That's when I realized I couldn't make the 4 hour trip to his place that night. Em was supposed to arrive sometime between 11 and noon. There was no way I was going to be able to get the truck and trailer unloaded and make it back home by that time so I told him I would have to drive up after she left. We loaded up all the snakes into his SUV and he took them home with him and I would be delivering the racks the next day.
The reason I say between 11 and noon above is because during our phone conversation I remember hearing 11, but in the emails we have noon listed. Either way... that hour wouldn't have made a difference on what transpired next.
February 3, I wake up earlier than I wanted to and checked my emails. My buyer made it home around 2am. I go about finish packing up the trailer and truck with the smaller items from the buyout and at 11:30 I call Em to see where she is at. Her husband answers the phone and when I tell him who I am and why I am calling he informs me she is in the shower. Keep in mind she is around 2 hours away from me. At around 12:15 she calls me and says they had some car trouble but was getting her folks car and would be on the way. At this point I let her know that I had a trailer load of racks and equipment that I had to carry 4 hours away. It would take us 3-4 hours to unload it, and then a 4 hour drive back to the house. If I left now it would probably be around midnight before I got back home. I couldn't wait another 2 hours min for her to get here. I let her know to call my mom and she would come meet her in town and bring her out to my house so she could get her snakes and rack. At 2:54pm my dad calls and lets me know that she has got the snakes and rack and had just left. Just a little after 11:30 pm I roll back into my driveway.
February 4 I had to work and when I got back out to the car I had a missed call and voice mail from Em. According to the time stamp she had tried to call at 8:01pm. In the voice mail she sounded like something was wrong, but wouldn't say what. Now Im worried something is wrong all the way home and I am hoping that maybe she left me an email. I really didn't figure she wanted me calling her after midnight.
I get home to find this in my email
I goto the link she provided but it doesn't take me to my girl. So I decided to go looking around to see if I can find her thread. Well I found it. She had started trash talking about me even before she gave me a chance to fix the supposed problem.
In that screenshot she admits to saying that she was supposed to be here at around noon... but they didn't show up till closer to 3pm. Then she wants to go on about how I told her mom would meet her and it was dad that actually met her. She should be happy dad was the one because mom would not have held the snakes for her like dad did. She also told me via our phone conversation that she wanted to bring her mom with her because she had gotten her mom into the corns. I told her no problem... then she show's up with her hubby. Which is also no problem. I just think its kinda ironic that she would bash me about who let her into my house to get the animals when she her self changed who she was bringing to my house. The only idea I had that she might be bringing someone different was because when I talked to her hubby he said we. She sure never mentioned the change in visitors to me. Once again... not that it really mattered. It's just that she wanted to make a big deal out of who helped her get her animals.
At this point... I think it's safe to say I was a weee bit ticked.
She made the post bashing me at 7:57pm, tried to call my phone at 8:01pm, and sent me the email at 8:30pm. The very first email she sent me said.... “This is Em from Fauna (you may have seen me posting around, I don't post much though, so perhaps not). I saw your For Sale ad and …......”
She knew that I was over on fauna, but yet she never not once tried to contact me there. If she would have... this could have most likely have been fixed before I ever got off work.
I sent the following email to her
Even though I am out of business and she knew this because she offered to help pack up the remainder of my animals I was willing to take them back since she was not happy.
I get this from her in return
From my perspective it seems like every time I turn around she is trying to insult me. First she all but calls me a liar about the geneitcs. I listed her as she was sold to me.. and as she looked. Up until last year I didn't know she was het amel. Who knows what is lurking in the genotype.
She then thinks she knows more about my snakes after having them for around 24 hours than I do and I have had them for around 2.5 years.
She also goes into sayin how I told her that female produced motley babies. I never once told her that female produced motley babies. In my next email I even offer photographic proof of her clutch.
She then responds back with
At this point I have about had all I will put up with.
This was my last email to her and as of this writeup she has not responded back.
Tonight when I got home I went over to CS to check out that thread. My buyer had posted a comment and she responded with
That is the straw that broke the camels back. I offered what 2, 3 times to take those animals back because she wasn't happy. She refused my offer of a refund for returning the snakes to me.... yet she still wants to blast on a forum how she's not happy. I attempted to go above and beyond what I had to do to make things right and she still wants to talk about how she is not happy.
She saw photos of the snakes in question BEFORE purchasing them and she loved them. She admits that I told her the MBKs were a bit flighty. Everything was disclosed before the sale was made. I could have just as easily said.... you saw photos and were informed on the MBKs temperament... all sales are final as I am no longer in business.
I didn't do that. I offered a refund in exchange for the snakes back. What would have made you happy Em? A refund and letting you keep the snakes?
I offered on a few occasions to take those 3 snakes back and give you a refund. That is what you were seeking with your very first email to me where you voiced your displeasure. I did everything in my power to try and satisfy my customer however apparently you cant be satisfied... but yet you still want to talk about how your not happy with the animals.
I never thought I would do this. For you Em and only you.... I am recending my offers. There is no chance to change your mind. I am officially out of business. You saw photos of the snakes and the MBK's were honestly represented. You still wanted them and paid for them. All sales are final!
yes... she has been notified of this thread.
She responded back with
On January 27 we had talked on the phone a bit and discussed a few of my other snakes for sale. She was interested in my pair of Mexican Black Kings. I answered her questions about their temperament and told her they were a little flighty but they didn't bite.
On January 31 an paypal invoice was sent and paid.
On January 31 she sent the following
I sent the photos as requested in an email and also let her know “they are out of brumation and will be fed tonight. The last several days it has been too warm even with the window's open and everyone was moving around. I'll have to get you those images when I get home tonight. Im running behind.”
She was going to show up on February 3 to pick up 3 snakes and a hatchling rack with tubs.
On February 2 I sent her an email with the following.... “I just spent 12 hours loading up my business and shipping it out. Im too tired to remember much. Still have another 2 loads to go out tomarrow. (the day she was going to be showing up) After you leave... and he leaves.... it's gonna be barren around here.”
She responds back with
And then sends this right after....
From: Em Wright
Sent: Wednesday, February 02, 2011 11:06 PM
To: Kevin - RidgeTop Reptiles
Subject: Re: 0.2 2007 Bloodreds het Amel, Anery 50% Hypo
I also wanted to say... if you'd like tomorrow I could probably stay and help you pack up some of the animals and whatnot if you'd like some help. It'd be no trouble. I like handling and seeing the snakes and whatnot anyway.
Em.
This information will come into play here in a little bit.
February 2 rolls around and the buyer that bought out my business shows up to load everything up. He brought a trailer and thought he was going to get everything in two trips. Turns out his trailer was not near big enough for that task. He asked me if I would mind transporting some of the equipment using my truck and trailer. Sure... No problem. That day we spend all day and well into the night loading up my 16' fifth-wheel trailer and his smaller trailer. It had started to get late and he offered to let me crash at his place for the night and then we could unload everything first thing in the morning.
That's when I realized I couldn't make the 4 hour trip to his place that night. Em was supposed to arrive sometime between 11 and noon. There was no way I was going to be able to get the truck and trailer unloaded and make it back home by that time so I told him I would have to drive up after she left. We loaded up all the snakes into his SUV and he took them home with him and I would be delivering the racks the next day.
The reason I say between 11 and noon above is because during our phone conversation I remember hearing 11, but in the emails we have noon listed. Either way... that hour wouldn't have made a difference on what transpired next.
February 3, I wake up earlier than I wanted to and checked my emails. My buyer made it home around 2am. I go about finish packing up the trailer and truck with the smaller items from the buyout and at 11:30 I call Em to see where she is at. Her husband answers the phone and when I tell him who I am and why I am calling he informs me she is in the shower. Keep in mind she is around 2 hours away from me. At around 12:15 she calls me and says they had some car trouble but was getting her folks car and would be on the way. At this point I let her know that I had a trailer load of racks and equipment that I had to carry 4 hours away. It would take us 3-4 hours to unload it, and then a 4 hour drive back to the house. If I left now it would probably be around midnight before I got back home. I couldn't wait another 2 hours min for her to get here. I let her know to call my mom and she would come meet her in town and bring her out to my house so she could get her snakes and rack. At 2:54pm my dad calls and lets me know that she has got the snakes and rack and had just left. Just a little after 11:30 pm I roll back into my driveway.
February 4 I had to work and when I got back out to the car I had a missed call and voice mail from Em. According to the time stamp she had tried to call at 8:01pm. In the voice mail she sounded like something was wrong, but wouldn't say what. Now Im worried something is wrong all the way home and I am hoping that maybe she left me an email. I really didn't figure she wanted me calling her after midnight.
I get home to find this in my email
From: Em Wright
Sent: Friday, February 04, 2011 8:30 PM
To: Kevin - RidgeTop Reptiles
Subject: Snakes
Hey Kevin,
I left a message on your phone, you can ignore it. I decided to just write you an email.
Well, I took some pictures of the Anery Stripe girl and posted them up on Cornsnakes.com to show her off and some of the folks on there informed me that she is not an Anery Stripe. She is an Anery Motley Pinstripe. And that is NOT what I wanted. Here's a link to some pictures where it shows the difference. http://www.cornsnakes.com/forums/showthread.php?t=91145 She has the spot and then the stripes coming out of the spot. Honestly I was never certain of the difference and believed what you told me. Now I realize you may have been bamboozled into thinking she was a Stripe, I do not mean to accuse you of lying as that's pretty strong words when so far it just looks like an error in records or morph identification.
Second thing I wanted to bring to your attention... the MBK female is extremely spazzy. She musked, tail rattled, and flailed when your Dad took her out. When we got her home she had regurged from the stress. It was a glob of mouse with a tail and oh man did it stink!! The male, while not nearly as easily freaked, is still pretty skittish. I'm a first time Kingsnake owner and most of the kingsnakes I have met were foul tempered. I asked about their temperament because I am not comfortable handling aggressive or skittish animals. If you had been present and if I had not already sent you money I would not have brought the MBKs home. I understand I should have come earlier in the day, had I known you had some place else to be I would have made an effort to be there earlier so we could conclude our business together. I was somewhat offended that I was not informed of your errand sooner and that I was forced to deal with your Dad (after you said I'd be helped by your Mom) who is not the person I drove two hours one way to buy snakes from. No offense to your folks, your Dad was a swell guy, I just wasn't comfortable discussing our deal with someone it didn't pertain to.
I seek a solution to these issues. I'm willing to bring the snakes back for a refund or something of that nature. I have no use for the cornsnake female and I'm just not comfortable with such a flighty snake as the female. And with her regurge I just don't think I want to put her through the stress of breeding this year. She's very high strung, I just don't like that in my animals.
Please let me know what you think. Thank you for hearing me out.
Em.
I goto the link she provided but it doesn't take me to my girl. So I decided to go looking around to see if I can find her thread. Well I found it. She had started trash talking about me even before she gave me a chance to fix the supposed problem.
In that screenshot she admits to saying that she was supposed to be here at around noon... but they didn't show up till closer to 3pm. Then she wants to go on about how I told her mom would meet her and it was dad that actually met her. She should be happy dad was the one because mom would not have held the snakes for her like dad did. She also told me via our phone conversation that she wanted to bring her mom with her because she had gotten her mom into the corns. I told her no problem... then she show's up with her hubby. Which is also no problem. I just think its kinda ironic that she would bash me about who let her into my house to get the animals when she her self changed who she was bringing to my house. The only idea I had that she might be bringing someone different was because when I talked to her hubby he said we. She sure never mentioned the change in visitors to me. Once again... not that it really mattered. It's just that she wanted to make a big deal out of who helped her get her animals.
At this point... I think it's safe to say I was a weee bit ticked.
She made the post bashing me at 7:57pm, tried to call my phone at 8:01pm, and sent me the email at 8:30pm. The very first email she sent me said.... “This is Em from Fauna (you may have seen me posting around, I don't post much though, so perhaps not). I saw your For Sale ad and …......”
She knew that I was over on fauna, but yet she never not once tried to contact me there. If she would have... this could have most likely have been fixed before I ever got off work.
I sent the following email to her
Even though I am out of business and she knew this because she offered to help pack up the remainder of my animals I was willing to take them back since she was not happy.
I get this from her in return
From my perspective it seems like every time I turn around she is trying to insult me. First she all but calls me a liar about the geneitcs. I listed her as she was sold to me.. and as she looked. Up until last year I didn't know she was het amel. Who knows what is lurking in the genotype.
She then thinks she knows more about my snakes after having them for around 24 hours than I do and I have had them for around 2.5 years.
She also goes into sayin how I told her that female produced motley babies. I never once told her that female produced motley babies. In my next email I even offer photographic proof of her clutch.
She then responds back with
At this point I have about had all I will put up with.
This was my last email to her and as of this writeup she has not responded back.
Tonight when I got home I went over to CS to check out that thread. My buyer had posted a comment and she responded with
That is the straw that broke the camels back. I offered what 2, 3 times to take those animals back because she wasn't happy. She refused my offer of a refund for returning the snakes to me.... yet she still wants to blast on a forum how she's not happy. I attempted to go above and beyond what I had to do to make things right and she still wants to talk about how she is not happy.
She saw photos of the snakes in question BEFORE purchasing them and she loved them. She admits that I told her the MBKs were a bit flighty. Everything was disclosed before the sale was made. I could have just as easily said.... you saw photos and were informed on the MBKs temperament... all sales are final as I am no longer in business.
I didn't do that. I offered a refund in exchange for the snakes back. What would have made you happy Em? A refund and letting you keep the snakes?
I offered on a few occasions to take those 3 snakes back and give you a refund. That is what you were seeking with your very first email to me where you voiced your displeasure. I did everything in my power to try and satisfy my customer however apparently you cant be satisfied... but yet you still want to talk about how your not happy with the animals.
I never thought I would do this. For you Em and only you.... I am recending my offers. There is no chance to change your mind. I am officially out of business. You saw photos of the snakes and the MBK's were honestly represented. You still wanted them and paid for them. All sales are final!
yes... she has been notified of this thread.
Kevin offered you a refund since you publicy stated that the genetics were wrong and you weren't happy with the deal.
