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ExoticsRUs Killed my snake and expect me to pay for it... **PICS** PLEASE READ!BEWARE

BTW, Just got this e-mail from the customer that is the thread starter:

"hey--
just wanted to drop you a line to tell you that all 5 snakes have arrived and are in great condition. (MUCH BETTER PACKAGING!!)
Thanks
Charlotte Johansson"

Ok, NOW I am really done. Blessings, Ray
 
I'm not getting into the nitty gritty of this thread one bit, but would like to add an actual experience I had with Ray. I went down to his facilty to pick up some geckos he had and was quite impressed. The place was pretty clean and the husbandry practices seemed to be right on with the species I'm familiar with. Ray also had an incredible selection of of truly beautiful hots, or at least the most i've seen in any one room. The rodent room was clean and had very little odor if any, which always is a give away to the cleanliness of an establishment. The price I got on the animals was more than fair and I will return in the future. That's all I really have to add. Thanks Mike B.
 
I do not need to defend myself!

Serriously do you hold a trial to accuse every customer that you bend over and screw? Im the one who took the loss on the deal. Its not enough you sent the animal to the WRONG airport. But its wonderful how you say its not the same snake! Guess what bro there was 3 other people in the hotel when i opened it and called you. We took pics of it with a 35mm cam again when we got back home we took and sent you pics I took on the digital. I sent the forzen snake to a taxidermist, and guess what.. .Its still dead!You want more proof I can have them post on the boi? Is that enough if not ill put up the pics? Still not happy well then I got a real kicker for ya, Its gonna make ya laugh serriously. I gave all of the surviving sick junk you sent me, away so as to not spread the funk through my perosnal collection. I bet if I showed him this thread he would love to talk about all of thoughs animals. I tell you what though im a forgiving kind of person realy though how about you let me get that "last word" you were talking about... Or maybe we can just get all our friends together and throw the mother of all bashes. Trust me though YOU dont want me to defend myself, but realy thats up to you. Thanks agan, and dont worry about the jun, I would rather take a loss on this one than deal with you again.

-Shaun DeBord

PS. Gotcha Last
 
"hey--
just wanted to drop you a line to tell you that all 5 snakes have arrived and are in great condition. (MUCH BETTER PACKAGING!!)
Thanks
Charlotte Johansson"

Now I am confused. It seems as if Charlotte was happy with the shipment, but who is Charlotte, and what does she have to do with Shaun and the replacement snakes?

Regards.
 
alvaro said:
Now I am confused. It seems as if Charlotte was happy with the shipment, but who is Charlotte, and what does she have to do with Shaun and the replacement snakes?

Regards.
Charlotte is the person who received the dead Taiwan beauty from Ray. It has nothing to do with Shaun.
 
Thanks Ken. I'm getting old!

Regards.
 
I have bought from Shaun before, and believe me he is as honest as it gets! He doesn't mis represent the snakes he sells, period! He is an honest person and not a liar like you seem to make him out to be.
 
What the hell????

I am so sorry for being childish here, and I hate to do this....
I just thought since I haven’t been in a position to bash somebody before I would share. I got a PM from Ray Hunter via fauna today. Here is the message that I received unalterd.


GROW UP!!!
You can have the last word on the BOI since that is so important to you. You are very childish (and your spelling and grammar backs up my statement). Guess what, we don't want customers like you, and we will not do business with people like you anyway. We know what we know, and the cobra is NOT the one I sent you. I also have witnesses and digital photos as proof. I you would lie about that, you would lie about the cook’s boas also. Now go have a good cry, and maybe you will feel better! Go ahead and PM me with your last word, but KNOW that I will not even give you the satisfaction of reading it. You are not worth my time.
Ray


I figured that you would be unwilling to come here and discuss this issue further. Thanks for the last word though that makes me feel better. I have nothing to discuss with you private though either, this topic was brought public for a reason, so I will answer you here. You called me a liar repeatedly and that is something I am not. Sorry for the poor grammar and spelling also, it seems to be the second thing I lose when my temper flairs. (I you would lie about that?) I must not be the only one. I am sorry, but it seems as though we are both taking the position that we are right. Perhaps you do believe that I switched that snake. But guess what, the snake I received from you was dead. If it wasn’t then why did you agree to give me credit? At this point the dead animals or the replacements are really not important to me. As for being childish I only have one question. Did you inquire or ask for any proof of my age before selling me a cobra, live or dead? Furthermore I did GIVE the amazons away, because they were sick. There were 3 dead babies in one bag. Others were blowing bubbles. I lost several before letting them go. The same is true with the anaconda you sent me and it is also at he taxidermist now. Now I for one prefer perfect, healthy, living, breathing animals, and I will not sell a animal that I consider junk. Again I am sorry for being so CHILDISH but you sent me a dead snake, and replaced it with animals that were either dead or sick and I considered inferior (JUNK). Because I am not a junk dealer and try my best to stay away from junkyards I have no wish to do any future business with you. Now I really have nothing to gain by coming here and speaking out either, this is a dead issue. I have formed an opinion about you, and am not afraid to share it now. You seem to have some people who believe in you and may not be such a bad person in reality but I feel as I was screwed twice by you on one deal, and that will be my impression of you and your business ethics into the future. Again I DO NOT want anything from you and will be glad to drop this dispute at any time, however If you decide to call me a liar again then I will disclose the witnesses I have to make my case that I am a truthful person, and not the scam artist you try to make me. I do not mind one bit taking the loss on the amazons, but I will not stand to be accused of any wrong doing in this case. One more time I have nothing to gain here, but do have quiet a bit to lose by your accusation, so I can and will prove that everything I have said is the truth.

Thanks Shaun DeBord


P.S. thanks for the support Brandon.
 
No problem Shaun, I cannot stand it when people like Ray here try and rip people like Shaun off. The bad part about this whole thing is that Ray is accusing Shaun of switching the snakes, could it be that you took a pic of a dif snake before you were shipping?
 
Hi my name is Donel Curanovic,owner and operator of Animal Artworks Taxidermy in Wixom MI.I am posting here because I was sent to this sight by Shaun DeBord.I do not know many details of the problem at hand,but will try and explain where I fit in.A few months ago I got interested in trying to mount and preserve reptiles as a hobby,so I got on a well known reptile sight and sent emails to breeders and snake people on the sight,keep in mind these were total strangers.Shaun Deborg was one of these strangers.He replied to me and said he had a few reptiles that were deceased.I can not remember if he said they were delivered in poor health and died shortly after or delivered deceased.He said he had a monacle cobra,a boa and a juvenile green anaconda.I was pretty excited!as most I emailed did not give me the time of day!I offered to give Shaun something for the deceased snakes,but he refused!He did not know me from Adam at the time but took time to send them boxed in a insulated cooler and charged me nothing and asked for nothing.Although I did pay the shipping,He could have gottten a few bucks out of me for the snakes,yet he did not!If this does not say something about the character of him I do not know what does!Since recieving the snakes I have gotten a few live boas of my own.Which I finally talked the wife into letting me have.2 I adopted and the other, I traded fish to get.I knew nothing about snakes so believe me I had alot of questions.and Shaun took the time to answer any and all,via either email or telephone and believe me, I had alot of questions!LOL!I am getting to be more interested in keeping live snakes and am planning on purchasing any future reptiles through Shaun!So rest assured, he is the real deal!If he says he recieved these snakes deceased or in bad health,he recieved them that way!I am also a business owner,so Ray,I think this is your name by what I gathered in the previous posts,if not, I apologize,but to ruin a good future relationship and probably many future sales over a few dead snakes is very poor business.Especially insulting a client about their grammar and calling him a liar.This alone says alot about your character.In my opinion,you have alot to learn about business and especially about people.But I can assure you also that if Shaun says he recieved these snakes deceased or in bad health,he did.I can vouch after only knowing Shaun for a few months,he is an honest stand up guy.Ray,if you would like to email me,I can produce a pic of the deceased baby green anaconda,and will try and get a pic of the monacle,as I sent this speciman to a very good friend who is one of the best reptile taxidermists in the nation,because I am a novice at reptiles and did not want to mess it up.My email adress is [email protected].I hope this clears up any misconceptions as of the dispute at hand.Thanks for listening and happy herping!:(
 
Donel, I just spoke to Ray (who is not going to reply anymore to this thread) who told me that he is NOT trying to call Shaun a liar. He showed me the pics that they took of the cobra they sent Shaun, and the pics that shaun e-mailed him. They do not look like te same snake at all to me. This could be a photography thing, I don't know. The reason Ray said he gave shaun a credit is because he was NOT willing to call him a liar, or directly state that the snake was switched, so he gave him the benefit of the doubt. The pics were looked at by Ray, his partner, and (who helps Ray at the warehouse), and it was obvious to them that the snake was not the same. To Ray's credit, he did give him a full credit, and he said Shaun was fine with that. Keep in mind that this incident was months ago, so everyone is going by memory. Ray said that at the time Shaun never gave any explaination or defense about the pics looking like different snakes, but simply told him he would take the credit and replacement of cooks boas and anacondas (or whatever). Obviously this does not make either one of them liars, but again to Ray's credit he did send Shaun replacement animals. I also know for a fact that Ray made good to the customer that startd this thread (I believe Mrs. Johnson). So the fact that he is willing to make good on deals (even when there may be some doubt about claims) should say something for him. Now as for the conditions of the animals he sent, I do not know, but I see Ray refuse to send people animals all the time that he feels are not fit to be sold. He gets all imported animals, and we all know this biz well enough to know how some of the imports come in. Many should not be sold, and Ray will not ship them knowing something is wrong with them. But his record seems to clearly show that if you do get a bad one (as we all have from time to time) he will make good on it. But he can't make good on something he does not know about. I asked Ray about the cooks and anacondas he sent Shaun, and he simply said " I don't know, this is the first I heard about it". If Shaun opted not to inform Ray of the problem, we can't hold that against Ray. I also know that both of thier decissions to stop doing business with each other was a mutual thing. I can't blame Shaun for not wanting to risk bringing in a sick snake to his collection, and I do not blame Ray for his feelings that the two of them would no longer do business. It was a mutual decission that I can respect. Ray is well educated, but even his grammar and spelling is not always perfect, but on the other hand, you got to admit that to state in a BOI that you are just trying to "bash" someone (and are feeling good about it) does appear to some readers to be a little childish. At least Ray PM ed him instead of writing for all to read. If Shaun wants to share Ray's PM, that is up to hm, and Ray had no problem with that. Shaun told Ray that he wanted to have the last word (and even wrote "got ya last!"), so Ray was letting him have the last word on this thread (which is why he PMed Shaun instead of posting on the thread). Ray says he would love nothing more than to be able to ONLY sell c.b. animals, but for right now he is in the import biz, selling quantity to distributers, and sells very little to individuals via the internet etc. I think most of us have bought imports at some time or another that were not in c.b., or long term captive condition. I know I have, and have not always gotten refunds or credits for these animals. So to me the bottom line is that when this does happen, and if he is notified, Ray does make good on his deals (which is more than I can say for some other importers). He advertises that unless otherwise noted, the animals are imports, and should be treated as such. How he holds up to a lot of people bashing him for a mistake that he already made good on really should not be the issue. He was given some good avice by some of the pro readers of this site to ignore the bashing, and move on, and that is what he is doing. BTW he will be upset with me for even posting this reply. I would bethe first to bash Ray if he did not do all he could do to treat people fairly by not making good on animals that are no good. He has a lot of medical knowledge (and a lot of knowledge of venoms and venomous snakes) but he is not a vet, s he does the next best thing by making good on anything like his and the Taiwan Beauty snake. What more can be asked of him?

Not my problem, not my business, but fair is fair. As Ray say's "Whatever"

Thanks for listening to my sermon :)
Wayne Shaw
 
One more time...

Wayne, I do have a problem with being called a liar. This is what was said by Ray. He is, as you stated, an importer and I am not in the business of working with WC animals. I feel prehaps that much of this problem has to do with me for purchasing any as it has to do with him selling. I chose not to contact Ray about the second shippment. I do reserve the right to talk about it though still publicy if I want, bad grammer and all. You must understand I am in no way trying to hurt Rays business, I had somthing to add to this thread and I added it. My ethics and personal pride was attacked by Ray. If you think it was childish to add the remarks "Got you last" I can forward you to the post where Ray asked for it. The fact is still that I was accused of a scam to get a refund. I do not know if Ray believes that it is not the same snake or what. I only know what he has said, and the facts on my side of this dispute. It is my position now and will be my position into the future that I am right here and I will not let sombody publicly call me a scam artist or liar, without cause. I will adimt my spelling and grammer both lack refinement and really that is somthing I am working on. I am also an educated person though and have degrees in electronic engineering and not english. I chose to bypass my employment in electronics to work with reptiles. I am also a Christian and do not feel the need to think that I am better than anybody else because of it. As the bible teaches us nobody is perfect and infalible, this of course does include me. It also teaches forgivness. There are several things I can see as mistakes on my end of this particular deal. The refusal to fight Ray about the identity of the first dead snake was one. However, I did what I could to prove my point, I provided pics of the dead animal. I called him the minute I oppend the crate, and appologized for waking him up. I have never lied about anything that transpired. I have attached a pic of the animal that I scanned from a photo taken at the motel only minutes after recieveing the animal. The dead truth is that it is the snake that I opened at the hotel that was addressed to me by Ray. In Rays defence he has never seen these photos as they were recently developed. The pics originaly sent to him are of good quality and taken from my digital cam, which I can also post if needed. I also have the bodys of the amazons in question in my freezer. It is simple for me, I do not regularly work with cobras as I consider myself a breeder of quality boids and not elapids. The simple fact is even if I wanted to scam him I do not have the ability to pull a dead cobra out of the freezer, as this is the first monocle I had ever recieved. Its also my position, I am unwilling to try to work with Ray again even if it is to retreive the money I lost. It is my choice, the only thing I would expect from Ray is an appology for calling me a liar repetedly or just to reimburse my case and remain defiant to speak about this issue. If it is not possible for us to shake hands and come to a more resonable, mutual departure, I have spoken to the witnesses already who were there when I opened the package, and they are willing to defend me both on the boi and legaly, if any attacks on my character continue.

Thanks Shaun DeBord
 

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Ok, No problem Shaun. Ray is not calling you a liar, or a scammer. Ray and his witnesses are not trying to go against you and yours. We all just were a bit baffeled about the obvious differences in the pics you sent him, and the ones he and Scott took the afternoon the snake was sent to you. No big deal. As I said, it could just be a photography thing. The cooks boas were never an issue with him because as he said, this was the first he heard of it. He thinks maybe the cold weather up there may have been a contributing factor, as it was sometime in the winter that the animals were sent to you. I know he uses a lot of heat packs when he ships to your state (OR), but I have seen some of these "48 hour" heat packs loose thier heat in 8 hours or less. Who knows? He never disputed the cooks boas, as he never knew of the incident. They very rarely die in the heat down here in FL. Anyway, it looks like you both are going to be happy in your mutual agreement with each other in terms of not doing future business together. Hey, nobody can please everyone all the time. Ray TRIES to be a good Christian, but don't we all fall short of the perfection and glory of God? It was not his intention to call you any names, but in his defense, he was being attacked a little hard for his appearant error that he corrected, and he probably replied to your initial post with more flesh than spiritual mind. He is over it, and now does not even read the BOI anymore, and Still thanks all the people that called or e-mailed him with good advice about the initial issue, and yours. I know he has upgraded his shipping methods (as I get to make most of his venomous shipping boxes), and does not plan to use airborne express any more for shipping snakes. He is willing to loose some biz from kingsnake individuals to make sure there is not a reoccurance of this type of incident (and he is not blaming Airborne, but just does not like thier poor service and thier flippant attitude about shipping animals). When both Ray and Mrs. Johnson called airborne express after the death of the Taiwan Beauty snake, they both were told that they would not be able to assure them that shipments containing live animals would be handled in the appropriate manor. Ray was told that shipments are often left on loading docks for a long time in adverse weather, they are dropped or thrown around, the pick up vans can be too hot etc. Proper packing does help under these conditions, and Ray has stepped up that department. So anyway, no beef with you, bro, and Ray says it s already forgotten as far as he is concerned. Thanks for writting back.

Wayne Shaw
 
Did not mean to discredit Ray

A few days ago I posted a reply to this thread.My post was not meant to discredit Rays ability or expertise on reptiles.But to reinforce Shauns story and say that he is an honest guy and did send me the snakes in question.Ray if I caused you any ill will I do apologize.Sometimes things come out a little different than you want them to when you are typing instead of talking,that is why I am very reluctant to post anything on any forums.Because you either make yourself or someone else look bad.But in this case it was not my intention,and the more I thought about what I wrote the worse it sounded.Again,I am sorry if it came out the wrong way.
Sincerely,Donel Curanovic
 
I will vouch for Shaun's cedibility. he is a stand up guy. i have known shaun for a few years now and he takes great pride in his animals and the care he gives them. he is a very honest and up front person. Shaun is the kinda guy that knows that accidents sometimes will and do happen, i am sure he was trying to work this particular situation out as easily as possible for both parties. A replacement was sent out and the animals he recieved were needless to say less than perfect and not to shauns standards. He gave them away and decided to take the loss and not do business with Ray again I think it is extremely unprofessional for Ray to come here and call shaun a liar. Shaun has stated, at this point he wants nothing in return, but to express his experience with Ray... and at this Ray infers he is a lair and was trying to con him.
. i think Ray needs to learn a lesson in being humble and making mistakes. As a religious man i think Ray needs to practice what he preaches or in this instance what he claims to stand for.
 
Robin, I went back through all the posts on this thread, and can not find even ONE post that Ray wrote that directly called Shaun a liar. Not to mention the several posts I did that I mentioned that Ray said he is NOT calling him a liar. All he said, and after seeing the pics I agree, is that the pics do not look like the same snake. I was there when he took the pics, and packed the snake. I was not in OR when it was unpacked, so I can only vouch for Ray. It is appearant that some people refuse to read these posts very well, instead they just jump on the bash train. Again, Ray said that if he KNEW Shaun was a liar or a scammer, he would not have offered the credit at all. Ray gave Shaun the benefit of the doubt. He did not call him a liar, nor has he attacked anyone as mush as some of you have attacked him. I think he is doing a pretty good job of acting like a Christian under these circumstances. I got an e-mail that told me that some are just mad because Ray is not coming on this BOI and bickering with all these people. He does not see any point in stirring doo doo that is over six months old. He says if people have a ligit complaint or some issues with him, they can call him (like most do) but he refuses to argue with all these people that are not even involved on the internet. So, what's wrong or un-Christian about that??? Ray has risen above this, it looks like Shaun has done so also, why can't all the un-involved do so.

For the last time, Ray DID NOT CALL SHAUN A LIAR! Get over it and move on like everyone else has.

Wayne Shaw
 
Well Wayne,you stirred the pot again,so I am going to bite.As far as the liar issue goes,Ray did not come out in these posts and say flat out Shaun was a liar! But both of you say the pics you got were a different cobra than the one that was sent,yet Shaun says these were the pics of the Cobra minutes after recieving it.So it sounds to me anyway,that you both are accusing him of the old switcheroony!Which is an accusation of dishonesty! All I want to know is did Ray send Shaun a new Cobra?Or credit him for the Cobra?I heard he credited him for the cooks boas,but never heard anything about the Cobra.Woudn't this whole mess be resolved if Ray were to just suck it up like alot and most businesses do, and send him a new lousey Cobra?Anyway,I am not here to bash Ray or yourself,but as far as people posting their thoughts on here Wayne,it is called freedom of speech,and we live in the good old U.S.A. So until our great country becomes communist,people are entitled to their opinion either publicly or privately.You posted numerous times didn't you?Anyway,just voicing my opininion and freedom of speech!;)
 
Sorry,mispelled opinion in my last sentence,wouldn't want to be bashed for my spelling now would I!LOL!!!
 
For the last time, Ray DID NOT CALL SHAUN A LIAR! Get over it and move on like everyone else has.

Wayne Shaw

Wayne,

How do would you call this:

The snake pic you sent was not even close to the pics we took of the snake we sent you.

and this,

We know what we know, and the cobra is NOT the one I sent you.

and this,

If you would lie about that, you would lie about the cook’s boas also.

Never have I dealt with Ray thus I have nothing good nor bad to say about him. But please, read what he wrote in the above quotes.

Regards.
 
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