I was concerned after this email but understand things happen. She followed up by telling me that it would be another 4 weeks before the dragons would be the correct weight and size for shipping. Now if you have an animal that is only 5-6" in eight weeks, something is not right.
All of this is totally incorrect as is the "many unhappy people posting on this board" about our dragons comment. Where do you get this??? As you can see, josh first contacted me about this on the 19th. here is the actual email. I think it is clear this whole post is bogus.
On Mon, Jul 19, 2010 at 1:27 PM, wrote:
Hi Josh,
Good to hear from you. This should clear up the questions you have.
First, we could not possibly ship the Citrus the end of June if the clutch hatched on 6/7. That would mean shipping 3 week old dragons. We ship at 10 grams or more and after 2 sheds. Usually, we start shipping a clutch at 4 weeks of age (weather permitting). That way, we know what the dragon is shaping up like and which are the best in the clutch. Perhaps you are thinking of the Pandora clutch which would have been ready to start shipping on 6/7. If you recall, you changed your mind and went instead for the Citrus from Mia x Photon which hatched later.
There is also the issue of weather. We have had very few days where we can ship anyone's dragon in the past 3 weeks. This week again it is over 100 degrees. As I am sure you have heard on the news, this is the hottest summer on record. No one could have foreseen this when factoring in timeframes to ship. However, if you want us to ship your dragon in temps above safe, please let me know. As long as you assume full responsibility, we will ship your dragon.
As for size and weight, no problem. All you have to do is ask. If the dragon is out of shed, we can send pics, too, upon request. I will send your dragon's stats when I go to the facility this afternoon. If your dragon is out of shed, I will let you know about pics, too.
Sound good?
Regards,
Terri
Josh did not reply, he posted here but to what? Was there anything in this email that warranted a post on this board? When he asked for a refund he threatened us with all of this bogus posting. But we would not change a company policy as a result of a smear campaign and threats. Why would we reward someone like that? We have decided to brave it out. The fact is our policy is posted online. Everything is out in the open. It is the customer's responsibility to read it.
Wow Terri...I would welcome any proof that you have to offer that I was threatening. I really think that so far I have been playing nice. By no means was this a smear campaign. If you remember, I had sent you this email:
Terri,
I have been doing a bit of research and I am beginning to think that I am being taken advantage of. I have been a member of faunaclassifieds for a bit of time now and have put in extensive research. Every other breeder of dragons provides updates and pictures of the animal. Also if there is an issue with the dragons not being the correct weight and size by this time, there is something wrong with that batch of animals. Per your site, you do offer refunds. "Please note: No refunds are given on deposits for special order dragons or dragons held for International shipment before the dragon has shipped. Thank you". My order was not for a special order dragon or for international shipping. I am formally asking for a refund. Our original agreement was for the clutch that hatched on 6-7-10. You stated in the email that it would ship the end of June. It is quickly approaching the end of July.
I am asking that you please honor your guarantee for a refund. I wish to settle this amicably.
When I read that, I do not get any threatening tones. No vulgar language was used or any type of "you need to do this or else" type statements.
When I placed my order, I consider the purchase as a commitment to both parties. I had the commitment of getting you a payment as well as getting the supplies in order that you had said needed on your shopping list. You had the commitment as a seller to, within reason, provide me with hold back quality dragon. I also do not think that pictures were out of line.
How is providing me a refund, rewarding me? I am not asking for any type of free anything. I do not expect a refund and the dragon. I am asking you to honor your commitment and do the right thing.
