these are the worst emails and starting at the most threatening email received to this point
From: Florida Herps <
[email protected]> Hide Add to: To Do, Calendar To: scerati7638 <
[email protected]>Date:Thu, Mar 8, 2012 4:50 pm
Just as we don’t tolerate customers that call us and make immature fucking threats like a punk ass bitch. You didn’t even let us explain or offer a refund or help. You just called with your fucking attitude and started in with your crap. You are a real great dude… I hope you fucking reptile dies! Enjoy paying 10 times our rate for a test from anyone else. Talk about a complete moron. All you had to do was act like an adult to have everything explained to you. Hell if you would have refraided from being a dick I would have refunded your money and gave you the test results for free. We will do whatever it takes to make our customers happy, and then there are people like yourself that can’t shut his pie hole long enough to me to explain to you a damn thing. I could have even offered you free medication that would take a prescription and vet visit – all for free. All you had to do was not be a dick. Oh well. Enjoy that dying reptile ya got…
From:
[email protected] [mailto:
[email protected]]
Sent: Thursday, March 08, 2012 3:10 PM
To:
[email protected]
Subject: Re: Fecal Kit
claim aleady filed i dont tolerate idiots or phony employees saying fuck you to me
-----Original Message-----
From: Florida Herps <
[email protected]>
To: scerati7638 <
[email protected]>
Sent: Thu, Mar 8, 2012 3:02 pm
Subject: Fecal Kit
Good day Sir,
First I just want to thank you for the kind words you left on our voicemail. Very nice.
As explained in the previous email your kit has a MUCH BETTER fully insulated 4x4x4 box to return the sample in and a MUCH BETTER cold pack than our
old ones. Why on Earth you didn’t let Nick explain this to you (yes I listened to your entire phone call). All you needed to do was this:
1. Collect the sample with the nice new fecalizer.
2. Place gel pack and full fecalizer back into the fully insulated box and freeze overnight.
3. Ship to us.
Was that really so hard? Really? I listened to Nick try and tell you this THREE TIMES only to have you interrupt him. If you won’t let me staff speak how can they help? Nick tried several times
to tell you WHY there was no thermo envelope but you just started yelling. Wow.
You can either return the fecalizer and we’ll get that tested for you in 3 hours or we will be HAPPY to refund your money – no need to make childish threats on a voicemail recording, how old are you? Geez… “If
you don’t return my call in 1 hour I will file a claim at the BBB and my bank”? Who the hell talks like that? My 11 yr old wouldn’t even say that kinda crap.
You have a great day,
Dr. William Thompson, D.V.M., D.V.S.
Florida Herpetology, Inc.
3809 Lorraine Road
Lakewood Ranch, FL 34211
(800) 975-5880 – Toll Free - 10am to 6pm EST – Mon-Fri
(866) 261-3820 – 24/7 Toll Free Fax Ordering
(800) 844-5203 – ReptiLabs / Wholesale Accounts / Reptile Rescue
[email protected]
www.FloridaHerps.com
www.SuncoastReptiles.com
www.ReptiLabs.com
www.SuncoastReptileRescue.org
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