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Bad Guy Glades Herp Farm Inc

O

orijin0xazn

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I bought a Hermann Tortoise from Glades Herp Farm Inc on Tuesday 9/27/11. I made a payment through paypal and sent them an email right away to coordinate the shipping on Wednesday for Thursday’s delivery and asked them if they are able to send me a healthy, good looking tortoise. Robroy sent me an email that we’re good to go. They will ship it out on Wednesday night.


I emailed and called Robroy for the fed ex tracking #, but no response. I emailed a total of 3 emails asking for the tracking #, and finally he responded on Thursday. He said that he is traveling, so he’ll let his staff know to contact me. I have not heard from them so I called their office again. They finally picked up and told me they did not have my order shipped.

I decided I should just ask for a refund since their customer service was terrible. The guy I spoke to said he’ll make it work for me. He’ll pick out a healthy tortoise and also send me pictures of the animal I’ll be receiving. I agreed and said yes. So I told him please ship it Thursday for Friday’s delivery.

On Thursday, I sent emails requesting for the tracking # but no response again. I emailed them for the 3rd time and finally received an email with the tracking # on Friday morning.

I received the package at 10:10am and opened it right away. When I took the tortoise out, his right eye is infected. His right eye was swollen. I contacted Robroy and his team regarding this issue. I did not receive any response, nor phone calls from them. I sent a total of 4 emails. I don’t know what to do now. I would like them to either exchange the tortoise, or issue me a refund. Can I please get some suggestions?

Thanks!
 
Do you have any pictures of the animals? Emails between you and Glades? Any proof that you have will always help you out more in this situation.
 
I had difficulties in the past dealing with Robroy via email - I would suggest calling Glades, explaining the problem, and asking for an exchange (or refund, whichever you prefer)
 
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/BvDs5qF1eliMBE6bC4UUnw?feat=embedwebsite"><img src="https://lh3.googleusercontent.com/-PD7UunjAPNQ/ToeDcWwON4I/AAAAAAAAADc/5o5nXqyQsIU/s144/IMG_1212.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/vrbJSQpjYoTRrMxr4J7Yzw?feat=embedwebsite"><img src="https://lh5.googleusercontent.com/-yelYvwcAROc/ToeExDhFcbI/AAAAAAAAADk/kG6SzPVSOSA/s144/IMG_1213.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/oM9L7qCJCgTb7bcVpr-_Sw?feat=embedwebsite"><img src="https://lh6.googleusercontent.com/-LjtwsC2a-aQ/ToeDevYQ-wI/AAAAAAAAADg/0xQH8SbZ7T8/s144/IMG_1228.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
<table style="width:auto;"><tr><td><a href="https://picasaweb.google.com/lh/photo/yX-7Vh_D4BsS6xEfeau5QA?feat=embedwebsite"><img src="https://lh3.googleusercontent.com/-YUMyW0tD3yo/ToeDbzZs9XI/AAAAAAAAADY/xFkGrHUjxkY/s144/IMG_1233.JPG" height="108" width="144" /></a></td></tr><tr><td style="font-family:arial,sans-serif; font-size:11px; text-align:right">From <a href="https://picasaweb.google.com/117483497406429533092/October12011?authuser=0&feat=embedwebsite">October 1, 2011</a></td></tr></table>
 
 
From the pics that I gathered from that, it does look pretty bad. I am sure they would have noticed that before sending it out to you and if they didn't well then.....

I hope you get this situation resolved.
 
Glades

A real 5 and 10 cent operation. The worst customer service imaginable.They just cannot seem to get there act together even when prepaid.. JERRY
 
You would think with all their publicity and them being in the spotligt, they would be ontop of their game and have an excellent customer service team. I think that it just shows they really dont care, or they are sooo busy that they cannot put together an excellent staff.
 
That's a shameful way to treat a defenseless animal.

I certainly would post pictures of the animal and the tracking information and the PayPal or any identifiable information proving that the animal came from them on their message board.

Hopefully, they will remedy this issue.
 
BEWARE OF GLADES HERP FARM. They did nothing to resolve this issue. It took 3 e-mails, to finally hear back from the manager. I explained the issue and sent them pictures of the tortoise with the infected right eye. This is what they responded:

From: Timm Smith <[email protected]>
To: Thanh Lam <[email protected]>
Sent: Saturday, October 1, 2011 1:06 PM
Subject: Re: Notification of payment received

Honestly, after having reviewed my images, I clearly can see that your animal had it's eye open. On it's right side. Even if you send me an image of the animal with it's right eye closed, I won't be able to proceed with any refund or further discussion. I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise.
Thank You,
Timm Smith

The first picture is the one they took before sending me the animal. Clearly it was the left side that they took the picture. The infection was on the right eye.

Pictures are below.
1st picture: The picture they took
2nd, 3rd, and 4th picture: Pictures I took

You can clearly see the difference between the left and right eye.


I immediately called their office and talk to them. This is what they said "You inflicted this on the tortoise. You are upset with Robroy for delaying the shipment, so now you're finding flaws with the tortoise and blame it on us."

I contacted them immediately after receiving the package about the eye infection. They said I inflicted the injury of the tortoise, so it's my fault. That is just freaking insane.....

They are really dishonest. This is the worst company ever!! Please do not buy animals from this company, unless you want a sick animal!
:angry:
 

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email from Timm Smith said:
Honestly, after having reviewed my images, I clearly can see that your animal had it's eye open. On it's right side. Even if you send me an image of the animal with it's right eye closed, I won't be able to proceed with any refund or further discussion. I politely request that you do not contact me further. I do apologize that you are not pleased with our animals, so please do not purchase from us in the future. Enjoy your tortoise.
Thank You,
Timm Smith
Click to expand...

It sounds to me like somebody's stupid TV show has made their head WAY too big for their britches...but I get the feeling they didn't have far to go on that score even before anyone knew who they were.

That is an inexcusably poor way to run a business.
 
They should change the name of the show to the "Swamp Scammers". They ripped off another man who posted on the boi for thousands of dollars in snakes. They def go on the DNBFTP list.

To the Op I hope you get that eye all cleared up. Other than the eye he's a cool looking little guy/gal.
 
I imagine if you get the little guy/gal on some heat, it'll clear up within the next week or so. Tortoises get puffy eyes pretty easy it seems. Not trying to defend these guys, as I do not know them personally, and surely do not approve of the way they handled your business, but my main concern now is for the tortoise. I wouldn't stress it any further, and be conservative in treating it, and see how it does in the next few days. You probably know what to do, but just my $0.02 - give it a hot spot somewhere so it can raise it's temp up to 100°-F as needed, and see how it acts. Keep us posted, if you don't mind?
 
Thats awful, I cant stand when someone behaves that way. Fess up when you are wrong and take responsibility.

On the plus side, he is really cute! I hope his eye clears up for you!
 
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