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Herp Enclosures BUYER BEWARE!!!!

B

bigwill0630

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I got a problem. I purchased some Racks from Richard @ Herp Enclosures. Sent him a cashiers check and after he got the money HE NEVER SHIPPED THE RACKS. After a certified letter tons of calls and emails and 3 months still no racks BUYER BEWARE!!!!
 
Hmm...I was considering buying some hatchling racks from him. Now I guess I'll reconsider...

Has anyone informed him of this thread so he can give his side?
 
I posted this on another forum, may as well post here as well.

I ordered a rack from Rich about 2 years ago. They were shipped in a timely manner, and I was able to call and talk with Rich at any time about any question I had. Customer service was great, and I recommended him to everyone.

The rack came and to this day, it's as solid as the day it came in...no warping, no damage or anything like that in transit. It's a great rack, and I wish i could still recommend Herp Enclosures, but I cannot.

I believe it's another case of MGReptiles...in the beginning, all is well and a good business is out there. Trusted, respected, and plenty of good feedback. But as time goes on, customer service starts lacking, shipments start getting late, shipments start not showing up, etc. etc....it's a downward spiral, I'm afraid...

I don't know what has happened to Rich...maybe it's something personal going on in his life? maybe he just doesn't have time for his business any more? I don't know.

Whatever it is Rich, I hope things turn around for you, and I hope you make this right for your customer. I've been seeing a lot of these threads pop up and as long as they're popping up, I'm shopping elsewhere.
 
I responded on one of the first threads on Herpenclosures, but have passed on the more recent ones. My experience is the same as Nathan's. I ordered two ball python racks from Rich about two years ago. I can't speak for shipping because I picked both of them up at different Hamburg shows, but at the time, they were priced right and solidly built. I saw Rich at a lot of east coast shows and he was always friendly and willing to answer questions.

At the beginning, it looked like Rich was going to be a reliable supplier of racks and cages. Then I started hearing stories about how his CNC machinery and router broke down or there was a problem with his voicemail-box.

I guess something happened in his personal life. I know quite a few people who were interested in his product, including myself. I'm still happy with the racks though. They have survived a couple of moves and a lot of shifting around in the herp room.

The whole thing is kind of a bummer. I was looking forward to having a good rack/cage supplier here in VA.
 
Everyone can have problems with their personal life, but it's when you keep taking money and can't deliver what's owed when "other" problems pile-up.
 
Does anyone else have his mailing address. It's about time he got another certified letter, but his address has been removed (?) from his website.

All that is there is a cell phone (?) that won't take messages and never gets answered. he doesn't reply to emails, and the shopping cart on his website no longer works. Bankruptcy??? I don't know, but has anyone even seen him at a recent show lately?

KJ Lodrigue, Jr.
 
I was at Hamburg in June, and he wasn't there. (I don't think he was there in Dec 07, either)
 
I almost suggested that - I thought I remembered Ed saying he was distributing for Herp Enclosures, but I wasnt sure...and I think he has only advertised the same 3 products since he started. He might be able to offer some contact info, if nothing else.
 
I tried contacting them about purchasing some dividers months ago. I never heard back, and sent the email several times. I'm glad I didn't waste my time with purchase. Sadly, I have yet to find anyone else that sells the dividers.
 
Well at least I am not out any money...just a lot of wasted time. I have 5 cages that I got several months ago and I liked them enough to order 7 more. Now he won't answer my many voice messages (when I have been able to get through) or several emails. I have some snakes coming, really want cages to match what I have, and am running out of time and patience. If anyone does get through to him, please ask him to call Chuck. I hate to do it but I might have to build them myself.

Chuck Watson
 
i guess its my turn to add 2 this thread... i bought a rack from Rich at the end of 07. took about 2-3weeks to get it, came in good condition. i was very happy with it and still am. in april of this year, i got in contact with Rich again on buying my 2nd rack from him. spoke told me to send the $ through a different email address(wife's) on paypal because someone hacked into the original one. ok, fine ! paid for the rack in full... i had alot of patience in the begining, waited a month then i started to call, no answers... sent emails, no repsonse. i even sent an email to his wife's email, trying to see what might have happened... i had a friend of mines from VA, call him and got an answer. hmmm ?! he told him that i didnt recieve my rack and needs to call me back !!! he called me back and gave me the run down of how he was very sick and he sent out my rack when we 1st talked. i told him i recieved NOTHING ! said he wasnt at the office or near a pc to get my info from UPS at the moment, he was gonna call me back that night or the next day... now im on 3months no rack, no answer, nothing... i leave him voicemail just about everyday... and his voicemail is FULL, called again today and all the messages were erased and i left him another message. i dont even want a :censored: rack from him anymore, i want my :censored: money. i wish i seen this thread about him because im really fustrated with the service & quality...! if anyone has information on him, full name, address, anything that would be greatly appreciated... i heard Ed Clark is running the same :censored: 2 !

patb201985
 
redscales said:
i heard Ed Clark is running the same :censored: 2 !
Click to expand...
Hmmm - are you stating that Ed Clark is taking orders for Herp Enclosures products & not delivering? And nobody has come here broadcasting that??

Of course, anonymous third party quotes/information are frowned upon...would you care to say from whom you heard this?
 
i didnt know that 3rd party quotes is frowned upon, it was something that i told while i was trying to find information on Rich. im not gonna share who i heard it from. i just know for next time not to use 3rd party quotes...
 
redscales said:
i heard Ed Clark is running the same :censored: 2 !
Click to expand...

Patrick, maybe you would like to tell me about me running the same thing?

I sell Herp Enclosures products and have no problem getting them.

I have a limited number of cages and racks available for pick up, thats it. there are no special orders or shipping. I don't take deposits. If I have something anyone in the New Jersey area would like to pick up. thats the deal.

So please tell me about this thing im running?
 
Ed Clark said:
Patrick, maybe you would like to tell me about me running the same thing?

I sell Herp Enclosures products and have no problem getting them.

I have a limited number of cages and racks available for pick up, thats it. there are no special orders or shipping. I don't take deposits. If I have something anyone in the New Jersey area would like to pick up. thats the deal.

So please tell me about this thing im running?
Click to expand...

Your not running anything ED! Patrick called me today to see if I had any info on Rich. I told him about this thread and said you may know how to contact him. As I learned just from this thread that you have sold some of his racks. I never said you were "running anything" Patrick may have misunderstood me after I called you a %$^#$%^& LOL!
 
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