I dont know what horrible experience the OP is posting about as we emailed him in regards to the Rhino Iguana(which are awesome by the way). Told him pictures over the weekend, as we take our time when we can to fill every ones picture requests, as we do try to do it for our or future customers. Some people order off our site with no pictures needed, others request pictures of certain animals for certain looks. Just skimming emails today, its about 28 individual requests for pictures. We take them all as they come in, but when backed up, we take an hour or two on the weekend to take individual pics for everyone.
I was kind of excited to see 6-8 messages through our website contact page, and then saw all were from the OP requesting things that we already discussed about by emailing them the "over the weekend" pictures and shipping for Monday.
When Monday came around, we opened the messages to mark them as read, and saw there was almost 12-16 from the OP and saw he requested fast pics, and shipping for friday arrival. We could have done so, but he says we dont post our phone number, and he couldnt call. We dont check emails or messages on site 24hr/7days a week. Apologize for this, as we could have done it for him, and depending on weather in ROUTE to him, we might have been able to ship Thursday. Monday was much better option, and we also said for the pictures we would ship Monday after he chooses which one he wants.
Sorry for the long thread here. We would have gladly helped him out in either case, and even called the OP Monday to see if we can text him or email him pics and if he still wanted the iguana after we read his email about canceling.
We will GLADLY refund him as soon as I can log in to the back end of our site, and send it back to him. It takes aprox. 2-3 days for your bank or card to accept it back.
