Intense Herpetoculture - Any feedback?

[Reptayls]

She says FedEx stated they issued me a refund, buit I have no refund. I do not have an open account, I prepay each and every time. How would they issue a refund? We called them, no refund. I am sorry the package arrived late, it happens to me all the time, but as long as the animal is healthy I do not see an issue. Yes, I told her I would issue a refund if/when I get one from FedEx. We were told I was not, hence why I have not sent her a refund for $45.00.

Justyn,
It may be obvious to some readers that this is an issue that cannot be proven on the weekend, when the FedEx billing services are closed. When they open Monday, you can be assured that I will be on the phone requesting proof of the refund they told me TWICE was issued. Why would they lie when they know it can be verified?

How do they issue a refund? Simple - the same way you paid them! If you used a credit card, it may take a few days for the credit to show up on your card. If you used a debit card, the same would apply.

Plain common sense......

Someone mentioned "flip-flop"..? Here is a good example:
On Friday, May 11, 2007 - we received this among the emails from Justyn -

Intense Herpetoculture <[email protected]> wrote:
I understand that, bt the refund takes paperwork and several weeks or work.
If I take the time to process the refund I expect to be compensated. Is
there anyway you can arrange for the refund? I am sorry the melleri came to
you late, how does it look? Delays happen, but that's just part of life.
Your not going to ask for a refund when there is a traffic jam. Again, I am
not saying you can not get a refund, but I need to talk to FedEx first.

Justyn Miller
Intense Herpetoculture

He wrote that after telling me that I chose to stay at home waiting for the package when I could have gone to my doctor's appointment. He said he packs animals so they can survive sitting outdoors for days - regardless of the temperatures. Really!?!? .... not that we saw.

I reminded Justyn that almost every seller's guarantee states that "someone HAS to be there to accept delivery" if a buyers wants the guarantee to be valid. So he retorted with the above (purple). In another email he said he didn't require folks to be home when the animals were delivered. Hmmmmm.....

He also mentioned something about FedEx stating there was a weather delay. The facts: the package was put on the delivery truck at 9:08am and it was delivered at 3:25 pm. It takes me less than 15 minutes to drive to the FedEx hub.

I never asked Justyn for the refund to be sent to us before he was refunded and if I have to post the 20+ emails exchanged - so be it. But please keep in mind that I originally posted to commiserate with what others must be going through when he owes them so much more. Any news on those folks?

Morgana Calvert

 

[Ken Harbart]

As an aside, I'm troubled by the fact that Fed Ex is apparently giving account information out to someone other than the account holder. In situations where accounts are billed on Net terms, they have essentially become creditors. To divulge information regarding account transactions would constitute a serious breach.

 

[Reptayls]

As an aside, I'm troubled by the fact that Fed Ex is apparently giving account information out to someone other than the account holder. In situations where accounts are billed on Net terms, they have essentially become creditors. To divulge information regarding account transactions would constitute a serious breach.

Ken, I can understand your concern, however FedEx didn't divulge any account information. I have the shipping document with the shipper's name, etc. By giving them the tracking number, which seems to be their control, they can access all information regarding that shipment. Seems simple enough.

Since I complained bitterly about the poor service, they agreed (twice) that a full refund was in order. I have the dates and names of the folks I spoke with.

Morgana Calvert

 

[reptirus]

The facts: the package was put on the delivery truck at 9:08am and it was delivered at 3:25 pm. It takes me less than 15 minutes to drive to the FedEx hub.

Im alittle confused on the details. He sent the animals out, the next day you recieved them at 3:25 PM?

 

[Dr Owens]

First you said that a refund had been issued.

Justyn,
It may be obvious to some readers that this is an issue that cannot be proven on the weekend, when the FedEx billing services are closed. When they open Monday, you can be assured that I will be on the phone requesting proof of the refund they told me TWICE was issued. Why would they lie when they know it can be verified?

Then you said that they told you that a refund was in order.

Since I complained bitterly about the poor service, they agreed (twice) that a full refund was in order. I have the dates and names of the folks I spoke with.

A refund being "in order" is totally different than one having already been issued. Yet you more or less called Justyn a liar when he said that he hadn't gotten a refund yet...what were you actually told?

 

[Reptayls]

Dr,
Keep in mind that this transpired over a week's time, during which, I have called FedEx at least 10 times.
1) FedEx told me a refund was in order when I called to complain the day of the late delivery.
2) They told me that a refund would be issued when the shipper called to confirm. Justyn sent me the email that it was soooo much trouble to call them. I then gave Justyn the detailed info that was given to me in order for him to complete the refund. Later I called, and I was told there was a refund issued. Then I saw that Justyn said there wasn't a refund so ....
3) I called FedEx again on Friday the 19th. A man by the name of Irwin told me the refund was issued to the shippers account - he just completed it and closed the complaint. Why wouldn't it have been completed before if Justyn had called the billing office?
4) The FedEx billing office is the only way to confirm the refund (I spoke to FedEx again today), and it won't be open until Monday.

I will request that FedEx fax me something in writing that the refund has been issued. BUT.... then we have the delicate issue of divulging account information again. As to the actual transfer of the funds - that will require bank information - which of course I cannot get.

So why is everyone picking apart my problem with Justyn?????? Geesh.
Whatever happened to the refunds for all the snakes?

Morgana Calvert

 

[Dr Owens]

So why is everyone picking apart my problem with Justyn?????? Geesh.

This is the BOI. If you say things that are inconsistent, then questions will be asked. How could you possibly expect anything less?

Thank you for the explanation.

 

[Intense Herpetoculture]

You know, I just got home from a VERY long day. I've spent the past three days working with the Texas Senate on a venomous bill and on a few pond jobs. You have called me a liar over and over on this issue, you even took the time to call FedEx when you doubted me. In my terms it states NO WHERE will you be compensated for a late shipment unless the animals arrive unhealthy. The temps at your house where fine to leave on the door step, in the 70's. I used R-14 insulation with a reflective background, I pack these thinsg for DAYS of transit. Seeing how C. melleri can take between 33-100 degrees without an issue, heat or cold was not an issue.

As for refunding your money if in fact FedEx has compensated me (latest records show that they have not), I am not to fond to sending you the $45.00. Sure, it might make me a better man to do so, but I am tired of everyone making an issue out of nothing.

I want a Public apology from you regarding this manner. If I am compensated, I will do the same.

I need to get to bed, I have a very busy day ahead of me. I have to have a pond finished by Wed. and until then I'm no where to be found except in a whole laying rocks and spraying liner. That's if I'm not on the phone trying to squash this damn HB1309!

Dr,
Keep in mind that this transpired over a week's time, during which, I have called FedEx at least 10 times.
1) FedEx told me a refund was in order when I called to complain the day of the late delivery.
2) They told me that a refund would be issued when the shipper called to confirm. Justyn sent me the email that it was soooo much trouble to call them. I then gave Justyn the detailed info that was given to me in order for him to complete the refund. Later I called, and I was told there was a refund issued. Then I saw that Justyn said there wasn't a refund so ....
3) I called FedEx again on Friday the 19th. A man by the name of Irwin told me the refund was issued to the shippers account - he just completed it and closed the complaint. Why wouldn't it have been completed before if Justyn had called the billing office?
4) The FedEx billing office is the only way to confirm the refund (I spoke to FedEx again today), and it won't be open until Monday.

I will request that FedEx fax me something in writing that the refund has been issued. BUT.... then we have the delicate issue of divulging account information again. As to the actual transfer of the funds - that will require bank information - which of course I cannot get.

So why is everyone picking apart my problem with Justyn?????? Geesh.
Whatever happened to the refunds for all the snakes?

Morgana Calvert

 

[Intense Herpetoculture]

Also, as I asked, please remove your icon that shows an image I took. I asked this in a private e-mail with no response, so it is going here. I make part of my living taking photos of animals for various magazines and I appreciate being asked or at least acknowledged for my photos.

Dr,
Keep in mind that this transpired over a week's time, during which, I have called FedEx at least 10 times.
1) FedEx told me a refund was in order when I called to complain the day of the late delivery.
2) They told me that a refund would be issued when the shipper called to confirm. Justyn sent me the email that it was soooo much trouble to call them. I then gave Justyn the detailed info that was given to me in order for him to complete the refund. Later I called, and I was told there was a refund issued. Then I saw that Justyn said there wasn't a refund so ....
3) I called FedEx again on Friday the 19th. A man by the name of Irwin told me the refund was issued to the shippers account - he just completed it and closed the complaint. Why wouldn't it have been completed before if Justyn had called the billing office?
4) The FedEx billing office is the only way to confirm the refund (I spoke to FedEx again today), and it won't be open until Monday.

I will request that FedEx fax me something in writing that the refund has been issued. BUT.... then we have the delicate issue of divulging account information again. As to the actual transfer of the funds - that will require bank information - which of course I cannot get.

So why is everyone picking apart my problem with Justyn?????? Geesh.
Whatever happened to the refunds for all the snakes?

Morgana Calvert

 

[monkeywrench133]

How do they issue a refund? Simple - the same way you paid them! If you used a credit card, it may take a few days for the credit to show up on your card. If you used a debit card, the same would apply.

Plain common sense......

Ok, it's early, and maybe I missed something.

But from what I see, you ordered an animal(s) from Justyn.

They arrived healthy, but late.

Because the shipment was late, you missed a doctor's appointment.

Because you missed a doctor's appointment, you demanded that Justyn refund you the shipping fees.

Justyn agreed to refund you IF Fedex refunded him. Which I think is completely fair of him. I do not think he would be obligated in any way to refund you the shipping fees out of his own pocket, since you did apparently receive the animals in good health.

So, Justyn has agreed to refund you if and when he gets the refund from Fedex.

However, you have come on here and called Justyn a liar because he has said that he has not seen the refund yet. But you even acknowledged that it could take several days for him to actually receive the refund from Fedex!

So, the way I'm reading this, You're attack on Justyn in this thread is (so far) completely unwarranted. You say he is or has received the refund from Fedex, but then admit that it may take days for him receive it. But you have called him a liar because he has not refunded you monies that you acknowledge he may not yet have received. Nor probably has any knowledge that such fees are in fact being refunded.

Further, you continue to call him a Liar, even though you've stated that the Billing Dept of Fedex, the only department within Fedex with any information about a possible refund, is closed on the weekend, so there isn't even anyone there for Justyn to talk to, let alone actually issue the refund.

I may sound like a stickler for detail here, but the way I see it, you've got no reason to be calling Justyn a Liar YET. You may be perfectly justified in a couple weeks, after Justyn has had plenty of time to actually receive the refund from Fedex, and then refund it to you, but right now? no.

 

[nora]

Justyn.. i know I jumped all over you at TRR, and you still have yet to give answers to the other replies there, but as far as this is concerned with Reptayls, the entire deal is shady, it seems to me that neither one of you can get your stories straight..

Reptayls, you back tracked on details quite a few times, and you cant even get your time line straight. You flip flopped as much as Justyn did, IMHO..

He also mentioned something about FedEx stating there was a weather delay. The facts: the package was put on the delivery truck at 9:08am and it was delivered at 3:25 pm. It takes me less than 15 minutes to drive to the FedEx hub.

Standard overnight is delivered to your door 3pm the next day.. the package was 25 mins late. You couldve very well re-scheduled your doctor's appointment to prevent you from missing it if you knew when the package was gonna be shipped.. Surely Justyn told you from the 20+ emails you exchanged back n forth.


Oh and how are those OTHER refunds coming along Justyn? You still havent answered that question and it seems that you dont want to..... oh yah that's right, you've been soooooooooooooooo busy dislocating your shoulder and working on this venomous bill or law.. whichever you said it was.

 

[reptirus]

I was thinking the same thing on the standard over night, confused why someone is crying over 25 minutes. Sometimes packages get misplaced, and animals turn up dead. You should be happy that you recieved your reptiles the day they were suppost to come, and totally healthy. Crying over 25 minutes sounds to me like your just trying to make things hard on Justyn. He gets your animals to you that you want, in a timely fashion, totally healthy, and you want to try to bring him down over a fed ex refund that technically you dont deserve anyway? Thats pretty crappy.

 

[nora]

I was thinking the same thing on the standard over night, confused why someone is crying over 25 minutes. Sometimes packages get misplaced, and animals turn up dead. You should be happy that you recieved your reptiles the day they were suppost to come, and totally healthy. Crying over 25 minutes sounds to me like your just trying to make things hard on Justyn. He gets your animals to you that you want, in a timely fashion, totally healthy, and you want to try to bring him down over a fed ex refund that technically you dont deserve anyway? Thats pretty crappy.

It's cuz reptayls missed her doctors appointment that should couldve conveniently re-scheduled.

I've recieved may packages from fedex even when they're an hour late, but I dont stress about it and demand a refund or something so minor.. '

oh yah this came from the fedex website... if seeing that justyn used standard overnight.

Delivery Times Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas

 

[reptirus]

So then technically, if Justyn used standard overnight, its covered anyways. Its not Justyns fault, or Fex-Exs that reptayls missed his doc appt. He knew he had an appt that day, and time could have been cut close, he should have told Justyn that the shipping day woulnt work for him, and arranged a different day to ship. Seems to me, the problem on this one lies on Reptayls, not Justyn

 

[viandy]

Have any reptiles been received or refunds issued?

As threads tend to do on these forums, this one has wandered from topic to topic, and is now far from what I consider to be the key issue. Justyn solicited deposits for animals he was to receive from Africa and Asia. Has anyone received the animals that they ordered? If not, what is the reason? Since Justyn has received the animals, why are people being offered refunds instead of getting the animals they have paid for? Finally, since the refunds have been promised, why have none (to my knowledge) been received?

Andy Via

 

[erk2]

I got the below email from Justyn on Friday morning at 8:03AM. I have since emailed him 3 times asking if the money order has been sent out with no reply at all nor have I recieved a money order.

It's now Sunday at 4:25 PM, I see Justyn took the time to come on here and argue over some stupid FedEx problem but couldn't find the time to email me 2 or 3 sentences explaining if the money had been sent or not and if not, why.

Justyn, you promised refunds mid week, now we're starting a new week and I haven't heard a word from you. It's time you step up and pay your debts. I don't care about your pond business, and I don't care about your work with the Senate (you are not the only one working on that issue). There are SEVERAL people you owe $1,000 or more to. FIX IT.


This is the email I recieved from Justyn on Friday morning.
--------------------------------------------------------------------------
Eric, we were stuck at the Senate all day until VERY late, I will shoot you
a money order today.
Regards,
Justyn



Justyn Miller
Intense Herpetoculture
Http://www.IntenseHerp.com
--------------------------------------------------------------------------

 

[Reptayls]

So then technically, if Justyn used standard overnight, its covered anyways. Its not Justyns fault, or Fex-Exs that reptayls missed his doc appt. He knew he had an appt that day, and time could have been cut close, he should have told Justyn that the shipping day woulnt work for him, and arranged a different day to ship. Seems to me, the problem on this one lies on Reptayls, not Justyn

Brandon,
First, it is not wise to assume facts not in evidence. Secondly, you do not have the known facts straight - at all! And thirdly, I am not a he, but a she.

1) Justyn did ship priority overnight - 10:30am right there on the label.
2) I had NO choice when he shipped - he was supposed to have shipped several days prior. I got notice at 9pm the night before the package arrived.
3) I NEVER said the lateness of the delivery was Justyn's fault (once FedEx actually GOT the package). I specifically blame FedEx and that is who the refund will come from.

Geesh - pay attention if you are going to add your 2 cents!

Morgana Calvert

 

[reptirus]

Sorry for referring to you as a he instead of a she, I asked you for the facts quite a few posts back, and you never responded, so I went off the facts that I found, and inferred what you left me stray to think. When someone ignores a question that could pass blame onto them, it usually leaves them looking a little bit guilty. I'm sure that you questioned him when the package wasn't shipped the day it was suppost to, didn't you question him then when the package would be resent? Here I go assuming, but you probably questioned him, he probably responded with something to do with not having time to get to it? Maybe its just me, but when I buy a reptile, I always discuss shipping, and let them know what days aren't good for me. Did you ever let Justyn know that the day you received the package wasn't a good day for you prior to receiving it? Since you dodged this question earlier, i will ask it again. The package did arrive the day after it was shipped out? The reptiles did arrive alert and healthy? They have been going good since then?

 

[Necrophiliac]

Reptayls, Im tired of hearing you complain about how you feel entitled to a $45 refund on shipping for a few lousy skinks simply beecause they actually arrived in good health, 25 minutes late. And nobody cares that you missed your gyno appointment either. Reschedule it for god's sake. Most of us actually have more at stake here than a mesely $45 for shipping. Craig and I for example are still waiting on approximately $2,000 which still has not been refunded. I find it particularly insulting to listen to you moan and whine over so little when everyone else has such substantial amounts of money at stake to worry about. I would suggest you quit posting as no one cares and you are just pissing people off with your pettiness.

And yet you use a picture Justyn took as an Avatar against his wishes. Lady, you have balls.

 

[reptirus]

I was curious if that icon pic was the one he asked her to take off. Arnt there laws against using other peoples photography against their wishes?

As far as the $45 refund, Im not saying it should be brushed under the carpet if it is legitimate, but it seems as if im hearing more about it than everyone elses $1000 deals... Thats what compelled me to add my 2 cents, just seems almost as if this complaint is slightly out of place