smh3w
New member
I would like to say that overall I have had a very poor experience with Jason Perillo of Protean Terrarium Design. I would in no way recommend anyone to purchase custom vivariums from this company.
I paid for and ordered 4 22.5x17x24 vivariums with 2 drill holes (one for a drainage bulkhead, one for misting nozzle) and sub door venting from Jason on December 22, 2010. For $600.
Here is a screen shot of the order receipt on Google Checkout:
Jason had assured me several times over the following months that my tanks would be done by the beginning of February. As February came and went Jason continually gave a myriad of excuses as to why my tanks were not done. I won't list all the 'personal' reasons that he gave, there were many.
The only thing that seemed to get Jason's attention was threatening to dispute the credit card charges. My calls were magically answered and text messages responded to.
Jason is very friendly on the phone, we talked often about everything from my military experiences to his pregnant girlfriend. I thought we had a very amicable relationship.
Much of our communication was over the phone, which I prefer, so I only have a few e-mail exchanges.
Here are two e-mails from me to Jason.
Jason's response.
Here are the last 2 e-mails I sent to Jason. The first is when I was really starting to get mad, the 2nd is the e-mail after I got the broken tanks.
In the end after waiting 85 days, my tanks were 38 days late, broken, and drilled wrong.
Here is how Jason loaded a pallet with 300lbs of glass to travel from Portland, OR to Murfreesboro, TN (over 2,000 miles). He tied my box of tanks to the pallet with that pallet shrink wrap stuff.
No wonder the shipping company before this one refused the pickup.
Still on the ramp, I asked the guy to stop so we could take pictures the whole way.
I also took the day off from college to make sure I was home to get these tanks.
Another angle.
Broken Glass everywhere.
The bottom two tanks suffered the most of the damage.
Broken Vent Arch, almost the same break on both of the top tanks. As well as pictures showing the wrong holes. 2 misting nozzle holes instead of 1, and no bulkhead hole.
Even before the box of tanks was on the lift gate, I called the shipping agent to let him know it was damaged. I opened up the box in the hopes that the top 2 tanks were not damaged. I signed for the tanks as damaged and returned and am currently in the process of filing a claim with the shipping company.
I also called Jason after getting the broken tanks. When I told him that he had drilled the tanks wrong all he had to say was "Oh...shit." Right. Also, I told him that I would not be requesting replacement tanks from him because of the overall bad experience. He tried to assure me that he could have replacement tanks out to me in 2 weeks. I of course, have stopped believing this guy.
-Steven Hausman
I paid for and ordered 4 22.5x17x24 vivariums with 2 drill holes (one for a drainage bulkhead, one for misting nozzle) and sub door venting from Jason on December 22, 2010. For $600.
Here is a screen shot of the order receipt on Google Checkout:
Jason had assured me several times over the following months that my tanks would be done by the beginning of February. As February came and went Jason continually gave a myriad of excuses as to why my tanks were not done. I won't list all the 'personal' reasons that he gave, there were many.
The only thing that seemed to get Jason's attention was threatening to dispute the credit card charges. My calls were magically answered and text messages responded to.
Jason is very friendly on the phone, we talked often about everything from my military experiences to his pregnant girlfriend. I thought we had a very amicable relationship.
Much of our communication was over the phone, which I prefer, so I only have a few e-mail exchanges.
Here are two e-mails from me to Jason.
Jason's response.
Here are the last 2 e-mails I sent to Jason. The first is when I was really starting to get mad, the 2nd is the e-mail after I got the broken tanks.
In the end after waiting 85 days, my tanks were 38 days late, broken, and drilled wrong.
Here is how Jason loaded a pallet with 300lbs of glass to travel from Portland, OR to Murfreesboro, TN (over 2,000 miles). He tied my box of tanks to the pallet with that pallet shrink wrap stuff.
No wonder the shipping company before this one refused the pickup.
Still on the ramp, I asked the guy to stop so we could take pictures the whole way.
I also took the day off from college to make sure I was home to get these tanks.
Another angle.
Broken Glass everywhere.
The bottom two tanks suffered the most of the damage.
Broken Vent Arch, almost the same break on both of the top tanks. As well as pictures showing the wrong holes. 2 misting nozzle holes instead of 1, and no bulkhead hole.
Even before the box of tanks was on the lift gate, I called the shipping agent to let him know it was damaged. I opened up the box in the hopes that the top 2 tanks were not damaged. I signed for the tanks as damaged and returned and am currently in the process of filing a claim with the shipping company.
I also called Jason after getting the broken tanks. When I told him that he had drilled the tanks wrong all he had to say was "Oh...shit." Right. Also, I told him that I would not be requesting replacement tanks from him because of the overall bad experience. He tried to assure me that he could have replacement tanks out to me in 2 weeks. I of course, have stopped believing this guy.
-Steven Hausman
