KNOBTAIL
LORD OF THE FLIES
thanks Gino,
and you know the funny thing is had Jason, after he received the first shipment of flies (and their were 2) had he called, and our # is toll free, and explained his displeasure, or wanted the flies shipped differently, and had he acted llike a gentleman, It would have been nothing for me to accommodate him.
We maintain an inventory of a half a million flies. So to ship Jason some extra cultures to make him happy would not have been a problem.
But when we received his email, and the way it was suggested that we owed him money and that he wanted more flies, really infuriated me, because he never once called and it was not until after he received the 2nd shipment (10 days later)that we were advised that he was dissatsfied. Prior to that I thought we fulfilled our oblligation to him, and that everything was fine.
Even had he indicated that he had DOA's , I would have taken care of it.
The problem was apparent. He used the flies to quickly, ran out and was unable to feed his frogs, became upset, and then demanded more flies from us or a refund !.
Mind you this was not a cash transaction. It was on a barter. We traded fruitflies for 2 lizards. That was it. No cash. Now he is insisting that we owe him money. We shipped him almost 5000 fruitflies, and within 10 days, he was already asking , demanding, more and that we ripped him off. Each shipment was sent express mail for next day delivery. Each shipment of flies were packed the day before to insure freshness, and each shipment contained 24 vials of flies, that I know arrived alive and well.
I know from my own experience that if their is a dispute, their is a right way to handle it. It would have been nothing for me to instruct my people to send out additonal cultures to Jason, and that would have been the end of that.
I have done it in the past, and I am sure I will be doing it in the future. Its all part of conducting business. It can only benefit me!
Jason failed on all accounts. He had simialr troubles with Steven Hoch. Jason is an immature 24 year old who thinks he can bully his way into getting what he wants, or creating his TOS that favors a non refundable (no returns , no exceptions) position even if its (Jasons) own fault. Like sending the box to the wrong state (NY instead of So Carolina.)
Several thousand dollars worth of expensive geckos. Instead of doing the right thing, he flexes his TOS, no refunds , no exceptions, and at first refuses to give Steven a refund. What Jason wanted was to have the shipment then sent from NY to So. Carolina,( and who knows what conditon the geckos woud have arrived in . the weather in the East was cold and as far as Steven was concerned the geckos could have been DOA) and had any of the geckos died, Well no refunds, no exceptions, and DOA's will be replaced if and when they become available!
This would have worked out fine for Jason. Until Steven brought to the BOI, and enough pressure was put upon Jason to give a full refund.
I dont know why I keep on replying. I feel like a broken record. Thanks again Gino, and I really hope this time I can put this to rest.
I meant what I said about hoping Jason works things out in his own head, because I sincerely believe he is his own worst enemy.
I promise no more replys. I need a vacation.
and you know the funny thing is had Jason, after he received the first shipment of flies (and their were 2) had he called, and our # is toll free, and explained his displeasure, or wanted the flies shipped differently, and had he acted llike a gentleman, It would have been nothing for me to accommodate him.
We maintain an inventory of a half a million flies. So to ship Jason some extra cultures to make him happy would not have been a problem.
But when we received his email, and the way it was suggested that we owed him money and that he wanted more flies, really infuriated me, because he never once called and it was not until after he received the 2nd shipment (10 days later)that we were advised that he was dissatsfied. Prior to that I thought we fulfilled our oblligation to him, and that everything was fine.
Even had he indicated that he had DOA's , I would have taken care of it.
The problem was apparent. He used the flies to quickly, ran out and was unable to feed his frogs, became upset, and then demanded more flies from us or a refund !.
Mind you this was not a cash transaction. It was on a barter. We traded fruitflies for 2 lizards. That was it. No cash. Now he is insisting that we owe him money. We shipped him almost 5000 fruitflies, and within 10 days, he was already asking , demanding, more and that we ripped him off. Each shipment was sent express mail for next day delivery. Each shipment of flies were packed the day before to insure freshness, and each shipment contained 24 vials of flies, that I know arrived alive and well.
I know from my own experience that if their is a dispute, their is a right way to handle it. It would have been nothing for me to instruct my people to send out additonal cultures to Jason, and that would have been the end of that.
I have done it in the past, and I am sure I will be doing it in the future. Its all part of conducting business. It can only benefit me!
Jason failed on all accounts. He had simialr troubles with Steven Hoch. Jason is an immature 24 year old who thinks he can bully his way into getting what he wants, or creating his TOS that favors a non refundable (no returns , no exceptions) position even if its (Jasons) own fault. Like sending the box to the wrong state (NY instead of So Carolina.)
Several thousand dollars worth of expensive geckos. Instead of doing the right thing, he flexes his TOS, no refunds , no exceptions, and at first refuses to give Steven a refund. What Jason wanted was to have the shipment then sent from NY to So. Carolina,( and who knows what conditon the geckos woud have arrived in . the weather in the East was cold and as far as Steven was concerned the geckos could have been DOA) and had any of the geckos died, Well no refunds, no exceptions, and DOA's will be replaced if and when they become available!
This would have worked out fine for Jason. Until Steven brought to the BOI, and enough pressure was put upon Jason to give a full refund.
I dont know why I keep on replying. I feel like a broken record. Thanks again Gino, and I really hope this time I can put this to rest.
I meant what I said about hoping Jason works things out in his own head, because I sincerely believe he is his own worst enemy.
I promise no more replys. I need a vacation.
