Jason Whitecotton AKA both Fauna members Deacon, deacon31280 Bad Guy!

[DAND]

The following is my complaint:

Not shipping on the initial date as promised
Not informing me of such until I inquired the following day
The use of a carrier I specifically said I did not want used
A later delivery time then I was told
Very poor packing (pic attached)
Questionable morph (Ghosts? - pic attached)
No paper work for the Boa
Mites on the Boa
Mites on the Albino King Snake (pic attached)
The obvious need to treat all animals received for mites
Kink on the Florida King (pic attached)
Death of the Amel Stripe Corn
Lame excuse of no refund due to his lack of response back to me after he told me to send them back (bolded below in e-mail).

PM’s:

11-22-2006, 02:53 PM
Re: Group

[email protected] it will be monday before shipped bc of holiday.....cool? I need shipping addy and ad 110.00 for paypal fees!

11-22-2006, 05:51 PM
Re: Group

Huh? $110 for pay-pal fees?

1.1 snow motley 60 pr
1.1 striped snow 50 pr
1.1 reverse okeetee 60 pr (super wide borders and bright flourscent)
1.1 fla kings 50 pr
1.1 albino cal kings 65 pr
1.2 snow corns (high pink) 60 (all 3)
1.1 ghost 50 pr
1.1 striped amel 45 pr

300 plus shipping OBO

100 % het albino male 06 boa with papers and pics of parents on papers for 125.00 OBO

take the whole lost 425.00 SHIPPED

11-22-2006, 11:13 PM
Re: Group

im sorry im meant 15.00 for paypal fees to receive the money without it it takes away from the priced being asked when are you sending money??

11-27-2006, 05:48 PM
Re: Group

Jason,

Did you ship them out today? Tracking number please.

Thanks

DAND (Dave)

11-27-2006, 09:38 PM
Re: Group

shipping out tomorrow had one guy in front of you for all the other snakes i had for sale! Please send shipping addy to [email protected] as well!!

11-28-2006, 04:25 AM
Re: Group

Jason,

I had really wished to have them shipped yesterday for arrival today as you had previously stated. I had made plans to be here today. Shipping out today (Tuesday) for Wednesday arrival will not work for me. I have an appointment that I cannot get out of and I will not be able to be here to receive the package.

Wednesday shipment for Thursday arrival I can do though.

Thanks

DAND (Dave)

11-28-2006, 07:03 AM
Re: Group

ok i will ship them out on thurs and i am sorry but i am trying to do what i can with the weather here but for sure on wed they will be shipped!!!!! I NEED SHIPPING ADDY!!

12-06-2006, 05:53 AM
Re: Group

Jason,

I sent you the following yesterday and the day before (via e-mail) and have not received a response from you.

Jason,

Yes, please provide me with references. Attached are a pic of the Amel Cal King covered in mites and the kinked male Florida. The female stripe has also died. If you really want these back then feel free to reimburse me my money and add the return shipping cost and they are yours.

Thanks

Dave

E-mails:

From: "Jason Whitecotton"[email protected]>To: "Dave G" <[email protected]>Subject: RE: Attn Jason: Shipping addressDate: Wed, 29 Nov 2006 13:20:35 -0500MIME-Version: 1.0X-Originating-IP: [205.152.164.130]

Shipped for 1030 morning delivery tomorrowUps 1Z494R4V0196055580
********************************************************

-----Original Message-----From: Dave G [mailto:[email protected]]Sent: Wednesday, November 29, 2006 5:00 PMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

Could you check and make sure the tracking number is correct. It's saying the number can't be found. 1Z494R4V0196055580UPS could not locate the shipment details for your request. Please verify your information and try again later.

Thanks,

Dave
*********************************************************
From: "Jason Whitecotton"[email protected]>To: "Dave G" <[email protected]>Subject: RE: Attn Jason: Shipping addressDate: Wed, 29 Nov 2006 17:02:15 -0500MIME-Version: 1.0X-Originating-IP: [205.152.164.130]

1Z494R4V0196055580

Jason Whitecotton,
Equipment ManagerCentral States & South WestPhone: (800) 721-5202, Ext: 1054F: (423) 825-3591
*********************************************************

After the package did not come he called me and told me that the carrier was switched and that it would be there by 12:00 noon. Noon came and went and no package.

*********************************************************
-----Original Message-----From: Dave G [mailto:[email protected]]Sent: Thursday, November 30, 2006 12:24 PMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

Well I'm getting a little irked now. After talking to DHL the package was sent next day afternoon, by 3:00 delivery. Not what I wanted to do nor is it what I paid for.

Dave
*********************************************************
From: "Jason Whitecotton" <[email protected]>To: "Dave G" <[email protected]>Subject: RE: Attn Jason: Shipping addressDate: Thu, 30 Nov 2006 12:25:41 -0500MIME-Version: 1.0X-Originating-IP: [205.152.164.130]

Dave, me neither man! I paid for 1030 delivery through UPS you can call 423-821-0051 and they will tell you I did and the situation that occurred. He told me that the DHL swap was a noon delivery!! Feel free to call and ask so you know for sure I did soley as we planned and agreed!

Jason Whitecotton,
Equipment ManagerCentral States & South WestPhone: (800) 721-5202, Ext: 1054F: (423) 825-3591
*********************************************************
-----Original Message-----From: Dave G [mailto:[email protected]]Sent: Thursday, November 30, 2006 3:16 PMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

They have finally arrived.The Ghosts appear to be either the darkest Ghosts I have ever seen or they are Anerys. Also, wasn't there supposed to be paperwork for the boa?

Dave
*********************************************************
From: "Jason Whitecotton" <[email protected]>To: "Dave G" <[email protected]>Subject: RE: Attn Jason: Shipping addressDate: Thu, 30 Nov 2006 16:21:43 -0500MIME-Version: 1.0X-Originating-IP: [205.152.164.130]

Yeah I will send the paperwork I remembered after I dropped them off I was shipping so much but I PROMISE YOU WILL GET IT! The ghosts will lighten as the get older the mom was pretty dark very marked up!! They will be beautiful I actually dreaded sending those two(well mainly all they were my holdback hatchlings will make unreal breeders someday the snows will hold a lot of their pink or should both parents did I usually sold them at like 50 each or a little more and the motleys went for around 75 each so you are very lucky I just am getting into beardies so I needed some space to modify my racks for the beardies tanks I am custom building! If you have a good source for high end color bright beardies let me know!!

Jason Whitecotton,
Equipment ManagerCentral States & South WestPhone: (800) 721-5202, Ext: 1054F: (423) 825-3591
********************************************************
-----Original Message-----From: Dave G [mailto:[email protected]]Sent: Friday, December 01, 2006 5:33 PMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

I'm rather upset about finding mites on the Boa and Albino Cal King female. I'm also rather upset about the kink in the male Florida King. I find this unacceptable and both should have been disclosed when you represented the animals. Had you, I would not have spent good money on animals that have parasites and defects. I feel as I have been cheated. Please advise me your intentions to rectify these problems.

Dave
*********************************************************
From: "Jason Whitecotton" <[email protected]>To: "Dave G" <[email protected]>Subject: RE: Attn Jason: Shipping addressDate: Mon, 4 Dec 2006 08:27:05 -0500MIME-Version: 1.0X-Originating-IP: [205.152.164.130]

I have no idea what you are talking about!! My animals were in the cleanest enclosureS possible! If that is the problem, Send them all back since your so unhappy you have not been happy about anything since you purchased them..........shipping as well which is totally out of my hands! I would be will to put my enclosures and racks supplies up against anyones as far as overall niceness and cleanliness!!!! That is what I pride myself in! You are by far the first complaint ever I have everyone backing my corner! Do you need a list of references?? I practically gave you those snakes and you still complain?? SEND THEM BACK THEN!!!!!!!!!!!!!!!!!!!!!

Jason Whitecotton,
Equipment ManagerCentral States & South WestPhone: (800) 721-5202, Ext: 1054F: (423) 825-3591
*********************************************************
-----Original Message-----From: Dave G [mailto:[email protected]]Sent: Wednesday, December 06, 2006 5:52 AMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

I sent you the following yesterday and the day before and have not received a response from you.

Jason,

Yes, please provide me with references. Attached are a pic of the Amel Cal King covered in mites and the kinked male florida. The female stripe has also died. If you really want these back then feel free to reimburse me my money and add the return shipping cost and they are yours.

Thanks

Dave
*********************************************************
>From: "Jason Whitecotton" <[email protected]>>To: "Dave G" <[email protected]>>Subject: RE: Attn Jason: Shipping address>Date: Wed, 6 Dec 2006 09:23:29 -0500>MIME-Version: 1.0>X-Originating-IP: [205.152.164.130]

Its kinda funny you sent a pic of a snake with mites when I went over everything else I had with a fine tooth comb and found nothing at all!! I don't really know what else you want me to do im not gonna refund your money because you have had the snakes for 5 days now! Bottom line is you have not been happy with anything since you first inquired about them! I really lost out on these snakes by shipping them to you apparently! Im sorry your not happy I don't even feel you are capable of being happy regardless. I would buy the kings back from you but you cant ship here now anyway because of the temps!

Jason Whitecotton,
Equipment ManagerCentral States & South WestPhone: (800) 721-5202, Ext: 1054F: (423) 825-3591
*********************************************************
-----Original Message-----From: Dave G [mailto:[email protected]] Sent: Wednesday, December 06, 2006 11:39 AMTo: Jason WhitecottonSubject: RE: Attn Jason: Shipping address

Jason,

I have not been happy with, you not shipping on the initial date as promised, not informing me of such until I inquired the following day, the use of a carrier I specifically said I did not want used, a later delivery time then I was told by you, no paper work for the boa, mites on the boa, mites on the amel king snake, kink on the Florida king, death of the amel stripe corn and now your lame excuse of no refund due to your lack of response back to me after you telling me to send them back to you.

Where is the paper work on the Boa? It's been almost a week waiting for that.

Dave
*********************************************************
From:Jason Whitecotton <[email protected]> Sent:Wednesday, December 6, 2006 12:28 PM To:"Dave G" <[email protected]> Subject:RE: Attn Jason: Shipping address MIME-Version: 1.0 X-Originating-IP: [205.152.164.130]

I will ship the paper work I have no problem with that but I can promise I used ups and they carrier swapped to dhl and I gave you the number to that shop so you could ask the owner yourself!!! Did u? I also didn't receive payment from you for2 days! The only thing is I didn't ship on Monday and the claim of mites on 2 snakes! You wanted to purchase and risk the shipping so I did did you think about the temps ever? Im not going to argue over your complaints I didn't know about the 3 snakes total you are complaining about its amazing only 2 out of 141 had them..........weird huh and they were all in the samerack system!!! Give me your addy again and I will get the paperwork AS SOON AS I HAVE A CHANCE and mail them to you soyour argument of the 3 snakes is all basically it! Shipping was proven so that's not me! If you want you can file a complaintwith the shipping company........want their number? The delivery time again is shipping I don't drive the trucks there guy! You offered no obligation for live arrival guaranteed when the temps are like they are! Its stress on the snakes or anyanimals for that matter! You are my first complaint.......feelgood! Everyone else praises my animals! Of course they don'twant me to ship in late November either!! Its not my fault you live where dhl cant find you I don't work for them either! Goto church, get right with god, and be happy!

Jason Whitecotton,
Equipment Manager Central States & South West Phone: (800) 721-5202, Ext: 1054F: (423) 825-3591

 

[mmfrankford]

Lame excuse of no refund due to his lack of response back to me after he told me to send them back (bolded below in e-mail).

Lack of any response was my problem with this seller. I'm glad now I didn't get some of the corns, the mites and morphs? would concern me.
The baby "ghosts" look like an anery and a normal maybe miami phase.

 

[WestExHerps]

I am in agreement. Either that's the darkest ghost ever, or it's an anery. We don't produce ghosts here, but we do occasionally buy them for resale, and they have never been THAT dark. And that's no small mite problem. If it had been one or two on the snake, OK easy to overlook. But that cal king is covered with them, I'm just surprised that all the snakes weren't like that. As far as the argument that the snakes were so cheap etc. So what? If I pay any amount of money for an animal, I expect to receive what I ordered. Hopefully he will make good on the agreement, but from his responses it doesn't sound likely. Good luck getting this straightened out and getting the mites controlled.

Niki Hinnant
WestExHerps

 

[SPJ]

David (especially YOU Jason!),
This is a ghost. Neither of those corns are ghosts.

Sounds like this guy is one to STAY AWAY from.
Sorry to hear about the problems. I would be furious if someone sent me animals in that condition.

 

[SPJ]

Is that pic right?
He didn't have any newspaper or styro in that box?
Just put the containerr and heat pack in and shipped it off?

 

[Laura Fopiano]

I am truly appalled by this David! Mites are totally inexcusable for anyone to deal with!! And that ghost is not a ghost!

Do you have the pix saved of the animals that you were supposed to be getting?

Jason, a little thing that I so, is keep a folder of all emails that transpire between all transactions that I do on the net and off. A paper trail is a beautiful thing and reduces the need to ask repeatedly for a shipping address!

 

[DAND]

Is that pic right?
He didn't have any newspaper or styro in that box?
Just put the containerr and heat pack in and shipped it off?

Yep, that's the way in which in he shipped them. No paper or styro and a Hot Hands for heat. Though, contrary to his claims of concern for shipping in late November, the temps here were unseasonably warm in the low to mid sixties. If he was so concerned about the animal's well being you'd think he'd either have said wait until the weather was warmer or at least use a styro lined box. The styro should have been used regardless, for additional support for the flimsy paper ream box he used and protection for the animals.

Oh, and I know those aren't Ghosts. I've been breeding Corns for years. The one after shed (left one) looks almost like a Caramel while the other id definitely an Anery.

No Laura, there weren't any pics provided by the seller.

He could easily have checked pay-pal for the address. It's just an excuse. It'll be real interesting to see what this paperwork looks like and if it matches the animal sold to me.

 

[Wilomn]

Well dandy, much as I have no personal favour for you at all, you did get ripped off here.

jason, you should be refunding a good portion of what was paid. The prices were way to low not to have set of alarm bells for me, but I can see where someone just looking for a good deal may have jumped on them.

With the pictoral evidence you, jason, are TOTALLY busted and REALLY need to do something to make right the theivery you have engaged in.

Perhaps you could also, jason, scan and post those pics and paperwork for the boa.
The corns are not ghosts in my opinion and I, as have many others here with whom I agree, have been producing them for many years.

Pony up jason, you did wrong.

 

[Laura Fopiano]

Wtf????

No news paper, no insulation, and a single hot hands??? There is no justification for a shipment to arrive like that!!!!!

 

[Mooing Tricycle]

Jason you are owing David money and you need to refund him what he paid! This is BS and no person should ever recieve animals in THIS condition!!!?? Mites!??? Like anyone should have to deal with that...

 

[SPJ]

Sooo....No insulation, no padding, not what you paid for, shipped both corns in one container, worthless hand warmer, no paperwork on the het, kinked tail, and mites.

It boils down to Jason, you are an ass and need to refund 100% of his money AND let him keep the snakes since you obviously DO NOT HAVE A CLUE as to what you are doing.

 

[Mooing Tricycle]

Sooo....No insulation, no padding, not what you paid for, shipped both corns in one container, worthless hand warmer, no paperwork on the het, kinked tail, and mites.

It boils down to Jason, you are an ass and need to refund 100% of his money AND let him keep the snakes since you obviously DO NOT HAVE A CLUE as to what you are doing.

Agreed! They are in much better care now than they were before.....

 

[hhmoore]

Customer service 101:
How To Deal With Complaints
- when confronted with a complaint, insist that it is your first ever...that everybody else sings your praises.
- DENY that is, or ever was, a problem with any of your animals, your packaging, or anything else on YOUR side of the transaction.
- blame the shipper (I don't think I have ever heard the one about UPS transferring the shipment to DHL before)
- If at all possible, tell the customer he is a PIA, and never satisfied...this is know as diversion.
- and, last but not least, make sure god is on your side...after all, who else do you need.

Seriously, though, everything else aside - the "goto church, get right with god" comment was enough to pi$$ me off.

 

[hhmoore]

sorry for the typos - I should have proofread that.

 

[DAND]

Sooo....No insulation, no padding, not what you paid for, shipped both corns in one container, worthless hand warmer, no paperwork on the het, kinked tail, and mites.

It boils down to Jason, you are an ass and need to refund 100% of his money AND let him keep the snakes since you obviously DO NOT HAVE A CLUE as to what you are doing.

Actually, he shipped the 7 females in one container and the 6 males in another. At least the Kings and the Boa were seperated.

 

[Wilomn]

Sooo....No insulation, no padding, not what you paid for, shipped both corns in one container, worthless hand warmer, no paperwork on the het, kinked tail, and mites.

It boils down to Jason, you are an ass and need to refund 100% of his money AND let him keep the snakes since you obviously DO NOT HAVE A CLUE as to what you are doing.

I don't know about 100% refund, that is a bit extreme but I can certainly see 50% as reasonable.

They were fairly cheap to begin with, which should have raised some red flags but I don't think jason, who was wrong wrong wrong, should be refunding all that he stole, er got, from dandy.

jason, your name is not quite so good as mud at this point. If you want to upgrade to dumb as dirt, starting the climb to good guy from below the bottom, where you have squarely planted yourself, you NEED to address this situation. Right quick like too.

Beardies are a closely watched market and any newcomer with the rep you've got here will have a hard time establishing himself as anything other than someone to be avioded.

Just do the right thing and give dandy a 50% refund. You'll look better, he'll be happier and some here will then be willing to give you the benifit of the doubt in the future.

 

[SPJ]

I have this gut feeling that the boa is NOT a het.
If he doesn't know what a ghost corn is, didn't include the paperwork on the boa like he was supposed to, and sent mite covered animals.....then he overpaid no matter how "cheap" the original price was. From what I gather, David paid $425 for the animals PLUS a paypal fee of $15 which is completely against the TOS of paypal (for what it's worth, that alone would have killed the deal for me) for parasite infested, questionable genetics, and kinks.
If not the full amount, I would say at least half should be refunded to make up for the aggravation of basically not getting anything you paid for, wasting time waiting on deliveries that never occurred as they were supposed to, and added expense that will be incurred treating the mites.

Mites! Argh! I would be ready to bitch slap someone if they sent me an animal with mites. Now you have treat it and all the other animals that were in the box and be extra cautious to avoid it spreading. Make sure those animals are in QT FAR AWAY from your collection.

 

[DAND]

I have this gut feeling that the boa is NOT a het.
If he doesn't know what a ghost corn is, didn't include the paperwork on the boa like he was supposed to, and sent mite covered animals.....then he overpaid no matter how "cheap" the original price was. From what I gather, David paid $425 for the animals PLUS a paypal fee of $15 which is completely against the TOS of paypal (for what it's worth, that alone would have killed the deal for me) for parasite infested, questionable genetics, and kinks.
If not the full amount, I would say at least half should be refunded to make up for the aggravation of basically not getting anything you paid for, wasting time waiting on deliveries that never occurred as they were supposed to, and added expense that will be incurred treating the mites.

Mites! Argh! I would be ready to bitch slap someone if they sent me an animal with mites. Now you have treat it and all the other animals that were in the box and be extra cautious to avoid it spreading. Make sure those animals are in QT FAR AWAY from your collection.[/QUOTE]

Always do just in case the off chance that someone like Jason comes along with poor quality animals. Everything I ever pick up gets quarantined far away from the collection.

 

[Ed Clark]

This kind of reptile seller gives us all a black eye and casts suspicion upon every reptile seller. shipping with an uninsulated box with cheap hand warmers is a death sentence for these snakes and is not acceptable under any circumstances. I believe a prompt full refund is in order here.

More than likely a case of someone trying to get rich quick in the reptile trade with no regard towards the snakes that he is selling.

 

[Pug]

Isn't it against Paypal's TOS for a seller (Jason) to ask the buyer (DAND) to pay their Paypal fees?

PM’s:

11-22-2006, 02:53 PM
Re: Group

[email protected] it will be monday before shipped bc of holiday.....cool? I need shipping addy and ad 110.00 for paypal fees!

11-22-2006, 05:51 PM
Re: Group

Huh? $110 for pay-pal fees?

1.1 snow motley 60 pr
1.1 striped snow 50 pr
1.1 reverse okeetee 60 pr (super wide borders and bright flourscent)
1.1 fla kings 50 pr
1.1 albino cal kings 65 pr
1.2 snow corns (high pink) 60 (all 3)
1.1 ghost 50 pr
1.1 striped amel 45 pr

300 plus shipping OBO

100 % het albino male 06 boa with papers and pics of parents on papers for 125.00 OBO

take the whole lost 425.00 SHIPPED

11-22-2006, 11:13 PM
Re: Group

im sorry im meant 15.00 for paypal fees to receive the money without it it takes away from the priced being asked when are you sending money??

11-27-2006, 05:48 PM
Re: Group