• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Bad Guy Jeff at Boaphile

If you decide you really do want more of his cages...I agree with harold.

Me personally...I wouldn't purchase another cage from him (If I were you). He never cared to make it right or even apologize for the flaw. Heck...He never even took the time to come on here and defend himself or give his story. Business must be good for him...

My Boa is getting to the point where she needs a new cage...I was considering a Boaphile, but this may make me reconsider. I despise poor customer service.
 
Thanks Harold. I might just do that.I never went off or acted badly Harold.I'm learning man. Jordan,its hard not wanting them as i truely do like the cages for smaller boa's under 7'.
 
I guess I can't say anything bad about Jeff...because he has never answered any of my multiple emails or the couple phone calls....I guess he doesn't need the small time spender. All I wanted was a rack...but if somebody has a issues with a product and you can't get ahold of anyone I learned just not to deal with them.
 
I would really discourage buying another cage from him. People only treat you how you allow them to treat you. He has laughed off your complaint, ignored your requests and done nothing to make this right. Don't give him anymore of your money. Maybe if enough people quit giving him money and his poor customer service starts to effect his pockets he will reevaluate his way of handling business. What happens when he sends you another damaged cage? You know from previous experiences that he will not be willing to do anything about it. If you want send me a couple of hundred dollars I will send you something I built and ignore you when it comes screwed up. People are only in business because other people spend there hard earned money to keep them in business. If your ok sending him more money knowing how he has dismissed you than so be it. Its your money, just be sure your ok with where it is going. Either way good luck!
 
Meh, I wouldn't buy from him again. My cage turned out fine, but the customer service was incredibly frustrating. I had a heck of a time getting ahold of him by phone or email and he wasn't very nice when I finally managed it. I was trying to reach him because I had forgotten to specify that I wanted the cage in grey, not black. I called, left messages, and emailed. I wasn't able to reach him until the cage had already been shipped out, and he had apparently not gotten any of my calls or emails because the cage came in black.

I'm fine with it (though it's not the impressive display cage I had in mind for my BLACK indigo since the snake is almost invisible in there, the snake is happy and that's what is most important to me) but I do wish things had gone differently.
 
Personally, I agree with the last few posts - I attempted to buy from Jeff once, and he didn't return my emails (the number of cages was sufficient to qualify for discounted pricing - per his own posted terms - so I wasn't willing to just place the order online and hope that the price got discounted afterwards). Granted, I didn't call him, either...but, as many have said, if he doesn't want to take emails, he should take the address off his site.
I took my business elsewhere, and have never looked back.
 
Thanks everyone for understanding.
After reading the last several,you are very right and i am not gonna buy them.Even though they are my favorite cages.
Any suggestions for a 1 piece design?? Please pm me so theres no problems.
I dont want to seal cages that snap together. I know visions but man they are costly and shipping is enormous on 6-8' cages.
Thank you
Rich
 
I haven't read all the posts here yet, but here's my 2 cents...I have bought cages from Jeff. The customer service was awful. He doesn't return phone calls, emails almost never get responded to and if they did get answered, it was WEEKS later. I have 5 of his cages and the last time I ordered, he emailed me 6 weeks later to inform me he didn't have the boxes to fit my racks and wouldn't be getting any as they were discontinued. WHY did it take him six weeks to look in his shop and see that he could not fill my order? My time is valuable and this really set me back, and really pissed me off. After past experinces of unbelievable wait times and now this, I had him refund my money and I will NEVER buy from him again. There are much better options out there I have found other than Boaphile. Jeff treated me with such disrespect and disregard, I don't see how the guy is still in business.
 
Thanks Rich, glad I saw this thread today. I need 6 new 4'x2' cages and was set on going with boaphile, but not anymore.
 
Hey Andrew. Just think it thorough man.Not all have had problems and some dont mind split cages,as they stated you can use liquid weld if you want.LOL.
 
Just got a rack in from the boaphile. Absolutely unimpressed with the over the phone customer service. He sounded like he couldn't care less if he was in business, or whether he even sold the rack to me. The other thing that bothers me is that he sent it to the wrong address. Whether it was a typo, who knows, but I found out via fedex tracking that he sent it to the wrong place. I had it on my paypal, and also called him when I placed my order to verify the correct shipping address. Failed.The rack is nice, and well built, so I cannot say anything bad about that. For the price though, I would rather go for someone who actually provides good customer service, and quality racks at the same time. On the other note, I just purchased a rack from animal plastics, and Ali has some killer customer service. Haven't received the rack yet, but just for the quality customer service she gave, I will be doing up a good guy post for her and animal plastics, I am sure.
 
First of all Mr ronne has great customer service you people just need to understand he is buisness of one or two employees other then himself and he is buessy since this thread about him not answering e-mail he makes it very clear that do high buisness volume he doesn't get to email as quick as the phone and if you are not calling after you make an order on his site then thats your fault not his. and trust this in the past two years i have spent over 2 grand on cages and eguipment and only once did i have a mistake maid i called once i relized the build was wrong and he sent me what i wanted to fix the cage without whining or crying. every time i have talked to him he has givin me the upmost help you can give as a customer service person AND YOU NEED TO REMEMBER THAT AS HIS CUSTOMER YOU SHOULD BE CHECKING ON YOUR ORDER AND MAKE SURE THE SHIPPING ADDRESS IS CORRECT BEFORE YOU SEND IN THE ORDER...
 
Gordon - you just scored well below average on reading comprehension; but you are welcome to your own opinions of Jeff Ronne and his customer service. Keep in mind, though, that your good experience does not negate the experiences of others.
 
hhmoore said:
Gordon - you just scored well below average on reading comprehension; but you are welcome to your own opinions of Jeff Ronne and his customer service. Keep in mind, though, that your good experience does not negate the experiences of others.
Click to expand...

But he obviously got very high marks in stupidity 101.
 
shadowconstrictor said:
... he doesn't get to email as quick as the phone ...
Click to expand...
Originally when I heard things like that, I assumed he was one of those folks who checks their email just once a week or something. :shrug01: That's why I gave him nine days in between each email I sent out, I politely said that while I understood he was busy, I would appreciate it if he could just provide me with an estimated delivery date for my purchase as seven weeks had already passed without any tracking number or explanation. (I believe his site said to expect three to five weeks) In the end I didn't receive a single response to any of my emails and got my rack about nine weeks after I'd paid. Never any communication throughout. :toetap05:

One of the tubs was shattered when it arrived and I decided to call this time around. My experience was a lot like Brendan's, I wasn't too impressed, but to his credit he did ship out a replacement tub right away. :yesnod:

Overall I'm with the people who wonder why he even gives out an email address if he's never going to respond after you pay. IMHO I feel that he should change the part on his contact page saying - "Feel free to email our sales department at [email protected] or better yet CALL our sales department. Our friendly knowledgeable staff will help you with just about anything you have questions regarding our Reptile Housing." because it just doesn't seem true. :unhappy:
 
Just ordered a new arboreal cage from Jeff. He answered my first call and was extremely. I had some custom options I wanted on it and he was happy to help me out. I have one of these cages from him already and it's one of the nicest cages I've had the pleasure of owning.

On a side note, Autumn, if he sent the replacement tub out directly after your call, why were you not entirely happy with the transaction? When I call Jeff for cages or cage issues, I expect my issues to be handled professionally and promptly. I am typically not disappointed.

Jeff isn't perfect and he does things in his own manner. It is his right as a business man. If you can deal with that, he provides an incredible product at a very reasonable price. That being said, I would say that he should probably remove his email if he doesn't prefer to be contacted that way.

Chris Canada-Smith
 
shadowconstrictor said:
First of all Mr ronne has great customer service you people just need to understand he is buisness of one or two employees other then himself and he is buessy since this thread about him not answering e-mail he makes it very clear that do high buisness volume he doesn't get to email as quick as the phone and if you are not calling after you make an order on his site then thats your fault not his. and trust this in the past two years i have spent over 2 grand on cages and eguipment and only once did i have a mistake maid i called once i relized the build was wrong and he sent me what i wanted to fix the cage without whining or crying. every time i have talked to him he has givin me the upmost help you can give as a customer service person AND YOU NEED TO REMEMBER THAT AS HIS CUSTOMER YOU SHOULD BE CHECKING ON YOUR ORDER AND MAKE SURE THE SHIPPING ADDRESS IS CORRECT BEFORE YOU SEND IN THE ORDER...
Click to expand...

If you would have read my post a little more thoroughly, you would have noticed that I clarified my address with him over the phone while ordering. I am really not sure where you got your sense of what proper customer service is either. Evidently the customer is supposed to keep tabs making sure that the seller is doing his/her job properly??? No, as the seller you are supposed to ensure the satisfaction of your customer, giving them what they need, responding to their questions(regardless of what form of communication), and fix issues that occurr during the transaction. As a seller, you provide service to your customers to make them happy, not to ignore their questions, repeatedly send out defective products, and make them mad. That's when it affects your business. Thus, we have the existence of this thread.
 
Back
Top