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Bad Guy Jeff at Boaphile

just wanna state also, this is solely about customer service (or lack there of), not about quality of product. i have never personally had any cages/racks from him, but have known people and still have friends that have some and they are all very well made.
however, products do become faulty sometimes. what sets people apart are how they handle complaints/faulty merchandise. its very easy to discuss inquiries and respond to positive emails, but it takes standing behind your name and ethics that really shows a person of quality. family or single, business or just a hobby, addressing ALL aspects of communication is just common ethics and good practices
 
Harold,my bad man! Ok,so i called and still he said oh well they will be fine!I didnt buy them to have split backs.Period.
Skip the email stuff,i made the call and it went no where.
Keep in mind that i have not been into boas for long and everything was new to me.
Oh Brian, i made 1, read that number 1 other thread months ago.If 2 threads are making eveyone jump all over each other,Harold can take 1 down if its causing issues.Sorry i am not so familiar with all this posting stuff.
Jeff did me wrong no matter if it was email or phone.He didnt take the split caging back!
 
I have many cages from Jeff and will continue to buy from him. He has stated on many forums that the best way to contact him is by phone. His products are far above any other of the replicates on the market. I know we live in a digital age, but has everyone forgotten how to punch numbers into a phone instead of letters.

I personally would rather talk to a person than hope that someone on the other end is actually who they are portraying to be.

Jeff Ronne is and will always be a class act in my book.
 
It's not an excuse if it states explicitly on his site that phone is the preferred method of contact, that e-mail is not a reliable way of contacting him.

boaphile website said:
Email seems to be the least reliable way of making contact with us. For this reason the phone is always answered from 9:00 AM till 6:00 PM Central time Monday through Saturday. We actually carry the phone with us from 6:00 AM till our work day is done, often well after 6:00 PM. We save the noisiest work for very early and very late so we can hear the phone ring when you call. The ideal time to contact our sales department is from 9:00 AM till 6:00 PM Central Time. We look forward to speaking with you soon.
Click to expand...

It states this multiple times, stating, CALL not e-mail. Some people just don't like e-mail. Jeff is old fashioned, I don't have a problem with calling rather than e-mailing.

I have personally done plenty of business with Jeff over the phone, he calls back promptly, gives you the answers you need, and solves any problems you have, if any. I personally really enjoy talking to Jeff, he's a hoot and even though he's busy he finds time to chat.

Could you link the other thread you created to this one so we can see what steps you have taken? Can you provide the time stamped sent e-mails (screen shots) that never received a response? Have you alerted Jeff to this thread?
 
That's great....but, if Jeff is going to ignore emails, he shouldn't put his email address there. Even if I didn't hate telephones, my schedule and phone calls during "normal business hours don't work well together - especially if the person is in a different time zone...if something is dependent on a phone call, it will probably wait several days to a couple of weeks; and that's IF it is something I want/need to pursue.
I've got nothing against Jeff - if it weren't for the phone thing, I'd probably have at last those 14 cages. Heck, I could be a fan...and be recommending his cages right and left. Guess we'll never know; but none of this had anything to do with Jeff not addressing the problem the OP had with his cage. He did call Jeff...and he got blown off.
No pictures have been posted, so I'm not sure of the extent of the damage...it sounds like Jeff considered it a non-issue. He's not the one that bought the cage, though.
 
hhmoore said:
No pictures have been posted, so I'm not sure of the extent of the damage...it sounds like Jeff considered it a non-issue.
Click to expand...

Exactly. No pictures have been posted and it has been clearly established in the OP previous thread that if or when a problem arises, Jeff is quick to make good on his product.

I would really like to see pics of the cages and how the OP set them up. I know the latter can be fabricated to show that they were perfect on the perfect table. But I would really like to see a 4' seam in the back completely cracked. I have mine stacked 5 high with my biggest female boas and have never, ever had a problem.

Tim
 
While that might be true, it still states that e-mail isn't the best way, I take that to mean while a normal wait might be 2-4 days, a wait for him to respond would be a week or more.

The second biggest problem here however, is that the e-mails haven't been provided that were ignored. It's easy enough to take a screen shot of a sent e-mail with its contents and the date. No he can't document the phone call but he can at least prove his e-mails actually were ignored. Jeff also doesn't seem to have been notified.

I just don't think people should be jumping to conclusions before pictures of the damage, screen shots of the ignored e-mails, and Jeff has had a chance to respond.

I have a hard time trusting people on here because a lot of people are just petty and vindictive over the most ridiculous things.
 
The OP should post pics. I don't understand what he means by "split in the back". Is the solid piece in the back split? Is is it just the undone where the back piece joins the top/sides? And what did Jeff say when you told him? He must have suggested something.

I've talked with Jeff at least 10 times, and he's always been available or called back ASAP.
 
I will take pics today! Its the seem thats split as stated in this thread i believe.
I'm only going to appoligize for the 2 threads.The 1st was long ago and not a bad guy thread! The siecond thread is a bad guy thread.Ok,i messed up,shhot me it seems osme want to do.
I'm not vindictive and not even mad.
Its fuuny how some cannot seem to grasp that when they heat weld the seem in the back top and then sand it that it can split if over sanded.
AND I CALLED PEOPLE it was right after someone told me to call.2-3 days after getting the cages,back in April i think.I dont keep 10,000 emails.You tell me how to get them back from pc and i'll get them!I'm not trying to start trouble with anyone,i just posted i'm not happy getting those cages in the condition (bad guy thread) Very simple.
This forum seems to be a nasty spot.
Look,i could care less at this point.They are only cages and have splits in the back, my adult female boas cannot get out.
I'll post the pics and then i dont want any more to do with all the bickering from some of you.
Again,i'm not a liar or vindictive,i'm step to your face guy like alot of you are.
Why is this getting blown up so much over $418
 
I think the pics are all that are needed. What in the world are unanswered e-mails going to prove? The people asking for them are the same people that don't see a problem with Jeff ignoring e-mails, so they're just going to say "you should have called" while ignoring the fact that you already did.
 
some of you should read the whole thread,I CALLED TOO as told by others.
Pic of cage split with credit card in the split.
 
How to post pics in here? whats a url? Ok,i dont know how to do this.
Where can i post these pics without getting everyone uptight?
 
I am sure that Jeff is a very honest guy. He has a great reputation, and a solid customer base, with many of his customers becoming friends. We have seen a lot of his customers come to his defense here.

Now, the OP (while not as well known) has come here with some issues ranging from a split cage, to lack of response, and now being told that is it normal for the cages to split.

Jeff may have more credibility, but how far can that take him in this situation. I like Jeff, and as the pioneer of modern boa husbandry I have a lot of respect for the man. However, here is a a customer that is making some pretty big claims, and the only people coming to Jeff's defense are people who have not had the issues. Jeff knows about this thread. If the things being said are untrue, he could come here and say that, even if he doesn't like using the BOI.

People say that a call should have been made instead of emails. Calls were made after emails, so unless you are suggesting that the emails that were never responded to pissed Jeff off because he doesn't like emails, that base is covered.

All we have here is the OP's side, and from that side Jeff looks pretty bad here. Honestly, I don't even think pics are necessary until Jeff disputes what is said.
 
I don't think it's appropriate to fault the customer.
If Boaphile lists an e-mail address on their site they should respond to it (even though they also state that they are best reached by phone). If they are not going to take customer service requests by e-mail, then they simply should not list an e-mail address on their site.

It seems in nearly every BOI thread there's still always a few folks who jump in and slam the plaintiff with or without reason. Maybe they had a good experience from a business, or maybe they are personal friends of the business owner. Either way, it's not appropriate.
There's a clear reason for this post, and why it's a sticky: http://www.faunaclassifieds.com/forums/showthread.php?t=236966
 
Here is a picture that Rich sent to me of the split in the cage. Inserted in the split is a gift card, showing that it is not just a cosmetic issue, and it does go through.
split_cages_001.jpg
 
Thanks for posting Dave.I'm not sure this will please the natives.
If this is not a split,i dont know what is!The other cage is only about half split.
Sorry about the dust,this cage is on top and hard to reach.Cleaned now.
 
Oh that's no good. Not for the money these things cost!
Well not sure where I will be getting my cages......I know where I won't though.
 
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