I am not going to keep posting on this thread and am just going to let you fine folks have your fun.
Apparently he likes to start everything he says with a lie because he keeps right on commenting...
I do not know if all his emails are there but I doubt it.
Then provide them if you think I missed some, I dare you, they sure won't help YOUR case!
When he contacted me he accused me of putting counter sink holes in the 2 panels, I told him I do not do that but he did not believe me, I never said no one puts counter sink holes in the panels I said WE do not do it
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Wasn't an accusation, it was a statement of fact that you just couldn't accept. But ONCE AGAIN let me clarify, I wish you would have countersunk ALL of them because your wife needs a little practice at drilling pilot holes via your own admission that she can barely hold a drill and her admission that she is the one who drilled them. You can't expect someone to put a screw straight in a crooked hole.
He did not get used panels he got new panels with out counter sink holes in them
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Nope, sure didn't.
I feel he tried to screw the screw to tight and that is why it disformed the panels, he also put the screws in crooked and that is why you see the mark on the opposite side.
And if this were the case I am the only one in 4 years to screw a screw in too tight? And your pilot holes is the path the screw follows. If the screws were not flush the caps are pointless and the cages would look like crap and wouldn't butt up against eachother. Therefore they needed to be countersunk, I have one more pic to add of the top of the directions where you say they are supposed to be countersunk. Even your directions contradict themselves if you don't send them with countersunk holes.
If me selling these cages the way I do and people having this trouble I would try and think of a way to have them go together different but this guy is the first in about 4 years to say anything like this.
I seriously wish you would make up your mind. Am I the one a year who is a "jerk" about your cages, or am I one in 1000? Oh, and also, as I said before, who cares if I am 1 in 1000, I still matter even if I only spent $20 my customer satisfaction should still matter, but I spent nearly $1000!
Josh, if not satisfied with the first cage doing this should not have put together more but he choose to keep assembling and just figured he would make me send him new parts.
I called you IMMEMDIATELY when I noticed the difference in the holes in the cages when I got to cage 2. I didn't even complete the second one (couldn't have anyways I was short screws) I stopped and tried to figure this out with you. But IMMEDIATELY upon emailing me you were rude and condescending and instead of trying to help, were too worried about the stupid holes. It wasn't even until the next day when I realized that you were completely impossible when it comes to customer service that I completed the rest of the cages (after buying a countersink bit and screws).
When that did not work he choose to file a paypal complaint and figured he could get his money back that way.
Never tried to get all my money back, just the replacement cost for the panels you refused to do anything about. Let's be clear on that. Also, of course I would try to get some sort of compensation somewhere else when you are obviously too thick headed to admit any wrongdoing and work with me on a solution. I never asked you for money back, read my emails. I even offered to PAY you for replacement panels. Even in my paypal claim I specified I would rather have the replacement panels and missing parts as opposed to a partial refund.
Josh is the first to ever complain about the pilot holes, josh accused me of something I did not do and would not believe me after many attempts to tell him I did not or my wife did not put any counter sink holes in his panels so that ended the nice guy..
Considering that was the very first issue we addressed, that means you weren't a nice guy at any point in this. And again, wasn't an accusation, was a statement of fact and I wish all the holes came that way.
Josh screwed the screws to tight and crooked.
If they are screwed in crooked it's your wife's fault and if they are too tight it's yours for not countersinking all the holes and then instructing me to screw them in flush.
I do not believe he was short so many screws and caps, he needs to look in his packaging for them, if it would have been a couple then sure I could see it but it is not a couple it is a bunch and the amount missing just makes no since.
Ya got me, I have a screw and cap collection like Dan said. And I am too dumb to look in the packaging for them. Or maybe, the logical assumption would be that you didn't put them in the box since the box was sealed tight and the first thing I did when I was short was take everything out of the boxes and looked for them.
If not for him accusing me and filing a paypal claim I would have been here to help remedy his problem. he wants to accuse me of something I did not do and file his complaint he can get his own parts he thinks he is missing, I could send him some but he would probably complain about those as well.
You said "Dude kiss my *censored* *censored* we are done." before I filed a paypal claim. And it was denied so anyways quit crying over it. And actually, after that I still tried to work things out with you and offer YOU money to send the panels, and when you asked for a number and I gave them to you, you still refused to send them. I told you from minute one I have two types of holes so I'm confused why they all weren't countersunk, wondering if they should have all come that way, and that I only had like 10 screws left and was quickly going through covers after assembling 1.5 cages and that was long before the majority your rude and belligerent emails.
SIDE NOTE:
The seller claimed in his emails when I offered him $100 to replace the 4 panels he damaged along with the panels I damaged assembling per his directions that the actual replacement cost would be $400 for 10 panels.
This makes no sense because there was a total of 24 panels, 4 heat panels, 8 sliding door pieces, 4 strip lights, and 4 vents plus labor and shipping cost that totaled $950. How on earth then does less than half the panels alone cost $400? I can tell ya folks, it doesn't. No wonder my math on the screws and covers doesn't add up for him.
In the end I even said just forget the panels, I will figure out how to live with it since I am getting no where here and the ones he damaged are bottom pieces anyways, just send me the screws and covers, but even that he couldn't manage to do.
Good luck anyone who buys from him if you have a problem. If you didn't have a problem I'm sure he was just fine to deal with, he got your money, you got your cages, and he didn't have to deal with facing the fact he is human and errs just like the rest of us.
Josh Carlson
Haha must be right! 