Jungle Habitats - Alan Hall - You Can Decide

[critical bill]

oh forgot there is also......

Just go away. Enough with the stories already.

 

[bsharrah]

Alan,

Your logic is severely twisted if you think you handled this appropriately. The customer pays the quoted shipping cost at the time the order is placed. If the rates go up afterwards, or before but you weren’t notified, that is the cost of doing business. To suggest this should be passed on to the customer or used as an excuse is retarded.

How can you tell Steve you are sorry when you knowingly delayed the order for months, sent him a cage you told him was free and not up to par, presumably to compensate him for the inconvenience, then deduct the cage from his refund? Not to mention, although I guess I am, that you wanted him to pay additional shipping on top of what he already paid and was put through. Strange way to apologize if you ask me.

No one with half a brain is going to read this thread and think you did the right thing, let alone send any business your direction. A full refund at this point wouldn’t make this right. A partial refund is absolutely pathetic.

Bart

 

[SPJ]

A full refund at this point wouldn’t make this right.
Bart

I don't think that will happen so I figure this matter is closed.
I read the Joe Lydon thread. Interesting read. LOL.
I guess BS'ing you, leaving you hanging, and changing the deal on you are how some people treat friends. That's what burned me up more than anything. If it was someone else, maybe I would have moved on but this REALLY bothered me. A total stranger....maybe they would treat you this way but not someone you considered a friend.
Like I said all along Alan, it wasn't about the money or the cage that really got me. It's the way you just BS'd me with no second thoughts. It just kept eating away to the point where I needed to vent about it.

 

[Ladywhipple06]

I understand that sh*t happens... people get sick and families have problems. But if these things are affecting your business and customer service, it's time to put a notice up on your website: "Until further notice..."

If you can't run a business right, don't run one.

 

[SPJ]

Well, I posted that "you can decide".
I think Alan has shown enough for people to make up their minds.
I am done. He obviously sees nothing wrong with how he handled this from day one.

 

[floridaboy85]

I'm not going to beat a dead horse, obviously Alan just doesn't get it. I just want to state, as a potential customer, I will never order anything from Jungle Habitats or Alan Hall , because of the way he treats his customers. Ever!!

 

[Serafim]

I believe alot of people share that same feeling. Its a shame too cause 100 bucks is costing Alan probably thousands in potential business. I myself looked over his cages and was tempted at one point to make a purchase. After all this I will not even discuss his name among my friends..

 

[Jbreddawg]

Well I have decided That probably would have been the best hundred bucks Alan even spent !! But he turned it into the worst hundred bucks he ever saved

I have taken some serious losses before . It's part of doing business . You can recoup losses but you CAN"T recoup a reputation

 

[SPJ]

A money order in the amount of $80.50 arrived today.

 

[Casey Hulse]

A money order in the amount of $80.50 arrived today.

So given the facts, he still owes you $100.00
As far as I am concerned, the banged up cage was a gift to you for your patience.

 

[SPJ]

So given the facts, he still owes you $100.00
As far as I am concerned, the banged up cage was a gift to you for your patience.

There is no way he is going to send the $100.
He was very clear that the $80.50 is it.
No sense in arguing since it won't change his mind. I'll take what he sent but will not recommend him or attempt buy from him again.

 

[Wilomn]

alan "dumb as dirt" hall/ brucie "the crybaby" stephensen.....what's the difference?

300 lbs of fat.

NOTHING else.

Way to alan, you're truly a lying theiving scumbag now.

 

[SPJ]

Here's a summary for those who don't want to go thru all the pages.

Alan recieved the payment for the cage.

Feb 17 2007
hey just wanted o let ya know it got here today
Alan

First time getting told it will ship.

Apr 8 2007
Steve this oder will be going this week and the other one should be going out after the 16th as i have a show comming this week and I am trying to get everything finsihed and out before i leave this week on orders and build a few things for the show
Alan

Not shipped. Got another promised ship date.

Apr 22 2007
Hey Steve ,
Just got home from seeing my son the weekend. I have the cage with the doors in it ill unbox it and getthe acrylic sizes for you on it .Ill be sending it out Monday prob around noon as the fedex guy runs around then. Sorry for the delay and when i get the other one built i will let you and send it out to you also

Not shipped again. Got this note with yet another ship date and told this cage was free

Apr 27 2007
The comments for your order are: doors are 15 1/8 x 18 for the cage
steve I
am waiting on white for the other cage to come in sometime next week.
this
cage coming is a freebie i will be building the paid for one soon as
my
white gets in to my suppliers . When i say freebie its a slat front
but its
dirty plastic on the white so please dont judge that cage as the
item
that will be coming shortly

Your order has been updated to the following status:
New status: Your order has shipped

Guess what? Not shipped again.

Jun 2 2007
Steve ,

I just got into the house been gone this week and i havent been spending alot of time on forums due to being so bizzy. I Will bee getting more plasticv next week and will have the white in that order It will honestly be about two weeks before it will be ready to go out from that date as i had soime damages i have to rebuild . I must have missed the paint booth thing ? if you can resend that info or email etc as i havent been on the forums in a many days .
Alan

Cage arrived. Bad shape and missing vents.

Jun 13 2007
How do I put this damn lock on? I can't figure it out.
What can I use to drill to put vents in it?
What cleaner can I use that won't destroy the plastic?

hey steve sorry took so long to get to this ,
the lock .. take a hammer or pliers and its made to be used by having it clamp to the glass/ acrylic. Take it OFF the door give it a tap or a squeeze and then slide it on . It should fir SNUG. That was a new lock i was trying it has stayed on my cage here but i have since ordered the other type just in case.
for cleaning there are a few things to try with those marks , one rubbing alcohol but you have to WIPE fast dont let it set. Thats why i personally hate white anything they show so many finger prints etc or scuffs on them lol but the next cage will not be like that lol that was under many sheets of black in the shop
Steve for vents it can be drilled with any reg drill bit or hole saw. I will send 3" vents to you in the other cage when its ready to go out to you also.
The line on the back is that being the first build of them and the sawblade cutting it so that it lays down as i didnt have a size on full sheet on that unit. All opf my cages do have a seam there where i join them ( if you look inside you will see the material is doubled up there and is 1/2" thick as it gives me a place to mount lights etc.

Don't worry about sending extra vents with the other cage. I'll vent this one. I just wanted to know if I needed a special cutter for it to prevent cracking.
Just put the 3" vents in the other cage if you can.
I know what you mean about Fed Ex. I charged someone $150 for overnight shipping last month (2 very large and heavy snakes) which was the quote from the Fed Ex site and when I got the bill it was almost $180. A lot more than what they said it would be.
They are getting out of control.
Even basic overnight for a small animal is getting expensive. I can't ship for under $50 once the fuel surchages, signature charges, and pickup charges are added in.
Thanks again and I look forward to seeing the other cage.

Now I am told the free cage that I was not supposed to judge him on is no longer free.

Jun 26 2007
Steve ,
The material came in today for that cage , I am crashing to finish up about 8 cages this week . Its going to be min of approx 7-10 days before ill be doing any building as im leaving this weekend to pick my son up for 2 weeks for summer break. He lives with his mom 3 hrs away so this is the firsttime i have since feb to see him and im not doing anything while hes here as we will be at the beach untill next thursday then ill be back here next weekend after that ill be doing some building in the shop then and will let you know when its ready . All ill ask is that you cover shipping & packing on the cage with DHL it should run approx $85 / $90 dueto size and fedex /UPS i know will be over $100 shipping alone on the cage due to the size
Alan

At this point I had had enough and said forget it. It kept bugging me how I was treated so I finally brought the issue to the BOI.
I ended up selling the cage for a reduced price to recoup some of my money.
Alan replied in this thread that he was issung a refund to me minus what I sold the "free" cage for.

hes getting EXACTLY what he paid out nothing less nothing more . If i had the cage he would get the full $180.50 back being i dont have the cage he will get the balance of what he sold it for which is $80.50 .

A money order for $80.50 arrived today. Sept 6 2007.

Alan lied several times about ship dates, changed the terms of the deal, and left me hanging for months. Then deducted $100 from the refund amount.

Well, that's it in a nutshell.

 

[kellysballs]

Sure enough.
He sealed the deal. My status of possible customer has definatly changed to no way will I ever purchase any thing from him.

 

[Dennis Hultman]

Dennis , He paid $180.50 for the cage he sold that cage for $100 hes getting his $80.50 back he will not be out anything he will be back to square one ... Im sorry if thats not pleasurable for you but thats how this is going to happen .

I haven't stated anything negative either way on this thread. I asked a simple question as to why Steve might not have complained.

The obvious answer is that you can't simply address the question because you would have to discuss why this statement has been rescinded.

cage coming is a freebie i will be building the paid for one soon as my white gets in to my suppliers . When i say freebie its a slat front but its dirty plastic on the white so please dont judge that cage as the item that will be coming shortly

Why do you think Steve didn't complain again?

Originally Posted by JungleHabitats
Dennis , He paid $180.50 for the cage he sold that cage for $100 hes getting his $80.50 back

How could he have sold that cage (The one he paid for) if he never received it?
It really is simple. Any person with basic reading comprehension can understand.

Originally Posted by JungleHabitats
he will not be out anything he will be back to square one .

That's not a very appealing company motto in my opinion.

But you forgot the manual labor Steve had to put into the cage. The time to sell the cage. The time he wasted. The need to find other suitable housing. But hey, your OK to leave the customer back at square one after months of promises then that's your prerogative. Good Luck....

JungleHabitats.. Shop with us..We will leave you back at square one after months of waiting...

 

[David_Means]

I was GOING to place an order for some cages from JungleHabitats but, after reading this NO WAY that will happen. Poor customer service pay the man his $100.

 

[Chance]

Though I don't rank among the more known folks on this thread, I too wanted to add that Jungle Habitats will never receive any orders or recommendations to friends from me. What a pity....

 

[biff]

it makes me wonder...

...how much $$ would Alan have sent to Steve if he had NOT sold the "free, yet not-so-free cage".

I can't believe that Steve is being punished financially by Alan delaying shipping and then finding out that the price of shipping went up drastically.

Steve, I hope Alan's conscience bothers him enough to send you what you are owed, plus an extra $15 for interest!! ( I wouldn't hold my breath though).

good luck,

Steve Himes

 

[Hypancistrus]

So glad...

I emailed Alan in June to enquire about having a lid made for my 30 gallon breeder tank... he replied saying he needed inside dimensions of the tank and he'd then make the lid and ship it. Fortunately (for me, I guess) an injured turtle came along that needed the tank and I decided against procuring the lid... obviously would have been lost money... thanks for the thread Steve. The BOI has saved my arse on numerous occaisions... this being one of them.

 

[hartsock]

:shock:

wow.....wow.... I am speechless...

I know Steve somewhat from the forums and I know Alan too slightly. I checked into getting cages from Alan and had plans on getting a nice large stackable setup. The only thing that held me up was the fact that my income tax was audited this year and I have just now got my return last week! I can't believe I am saying this, but thank God for the IRS! I cannot understand why a cage would take any longer to build than a week....absolutely no longer than a week if it is your business. I mean come on, if that is you business and you do it all the time, you get proficent at it and can do it quicker than the average person, plus how would you make any type of living or even an extra income (other than screwing people) if it takes you months of making a cage?

As far as customer service, when a thread like this one pops up, any true business person is going to bend over backward to make it go away. Even if they don't feel they wronged the person, they go the extra mile to protect their reputation. Steve deserved a full refund, whether he ask for it or not, whether Alan you feel it was justified or not, you should have sent it. If you can't afford it, than you shouldn't be in business, plain and simple. That businiess of a partial refund on a defective, free cage is what killed my order. Even up to that point, had you come on here and said, "hey guys, I know I have messed up, I'll make this right" I would have still placed my order. I would have given you another look because life does happen to all of us. But there is no excuse for your attitude in all of this...you are upset because people are mad at you? Well, think about it, they have a reason to be. You can take the "it's my ball, I'm going home" attitude and you'll end up sitting by your tools wondering why no one is placing any orders. We talked in pms about me even coming by to pick up the cages if I went down to Atlanta, let me tell you, I am so thankful I found this thread and didn't show up on your doorstep expecting to take some cages home and be leaving there with diddly. You can be thankful of that too, because I would have followed you from board to board, post to post and rang the alarm bell as loudly as I could have.

Steve was patient, Steve was kind and trusting......you screwed him over big time, sell your tools and take the money to pay him back along with all your other customers that are going through the same stuff, before you end up sued at some point, because eventually you are going to mess over the wrong person who doesn't write it off as experience.

Heck, I feel betrayed some way and I was only going to place an order!