I am a bit shocked that Kim has such a lax opinion of this situation. In my personal opinion she is not some type of scammer. I do feel she is guilty of having very poor customer service.
I don't see why she couldn't
a) take the animal back for a refund at his cost and maybe a fee for taking a animal back that has been exposed to other conditions where she had to quarantine it.
b) Offer a exchange at the buyers expense
c) That gecko is not worth what he paid and could of maybe tried to meet half way on a price that gecko would be worth so he didnt feel like he was ripped off?
d) i think it was very nice of him to ONLY ask for $150 back out of that large sum. Why not honor it you still turned a profit!
Seems like a classic case of a misunderstanding on the quality of the gecko and she didnt make it better by acting the way she did.