xPantherx
New member
I hate to do this, but if recording a bad experience will prevent someone else’s headache, then so be it. That being said, "Bad Guy" seems to be a bit of a harsh title. My intentions by posting this are strictly to elucidate my negative experience with Kingsnake.com, Jeff Barringer, and associated individuals.
On 9/11/13, I renewed a standard classified account with Kingsnake (kingsnake.com) for 90 days at the price of $35.00. I posted a few listings, but decided to upgrade to an enhanced account on 9/18/13 for an additional fee of $38.00. I never got an email confirmation or receipt for the second transaction, but didn’t think much of it. I renewed some of my expired ads, which were great with the enhanced version! On 9/24/13, I got a notification that my ads had been deleted for a violation of the TOS – I had initially listed under my business name “Black Panther Zoological Supply” (BPZ) although I hadn’t filed my DBA paperwork with kingsnake.com. I asked if they’d be willing to issue a refund for the enhanced portion, to which they said no, though explicitly stated that I could continue posting under my individual name. Completely understandable and the mistake was absolutely my fault, point taken. I had preparatory work for an expo until 10/6/13, and did not get around to relisting anything. On the evening of 10/6/13 I attempted to login to my account to post some classifieds under my full name this time and not under BPZ, however could not login to my account. Thinking that the password could be wrong, I attempted to have it reset and my information sent to me, however the email address I had signed up with wasn’t pulling up any record of me having an account. I tried every email address I had, with no avail, despite being 100% certain that I had used the email to which my initial electronic receipt had been sent.
I decided to contact kingsnake.com, all my email correspondence with them is detailed below. It speaks for itself, although I would like to point out the variety in the individual replying from kingsnake – at first it’s one person, and then someone else with a different email handle. Anything blacked out is purely for privacy purposes, and includes personal phone numbers or physical addresses.
I never heard back from any party at kingsnake.com, and I filed a claim with PayPal for the second transaction of $38.00 on 10/11/13. They have closed it in my favor as of 10/22/13, for failing to hear anything back from Onlinehobbyist.com, Inc. within the statutory 10 days. I also opened a dispute the first claim with my bank yesterday (10/21/13). I will also be filing a claim with the Better Business Bureau (BBB).
Needless to say, I am quite disappointed in their customer satisfaction. I hope that they can improve their customer service at least a little bit, to either provide a notification of account termination, which seems to be what happened, or work with a patron to remediate the issue at hand. Obviously at the moment they cannot or are not willing to do either. My business, for one, will happily go elsewhere.
On 9/11/13, I renewed a standard classified account with Kingsnake (kingsnake.com) for 90 days at the price of $35.00. I posted a few listings, but decided to upgrade to an enhanced account on 9/18/13 for an additional fee of $38.00. I never got an email confirmation or receipt for the second transaction, but didn’t think much of it. I renewed some of my expired ads, which were great with the enhanced version! On 9/24/13, I got a notification that my ads had been deleted for a violation of the TOS – I had initially listed under my business name “Black Panther Zoological Supply” (BPZ) although I hadn’t filed my DBA paperwork with kingsnake.com. I asked if they’d be willing to issue a refund for the enhanced portion, to which they said no, though explicitly stated that I could continue posting under my individual name. Completely understandable and the mistake was absolutely my fault, point taken. I had preparatory work for an expo until 10/6/13, and did not get around to relisting anything. On the evening of 10/6/13 I attempted to login to my account to post some classifieds under my full name this time and not under BPZ, however could not login to my account. Thinking that the password could be wrong, I attempted to have it reset and my information sent to me, however the email address I had signed up with wasn’t pulling up any record of me having an account. I tried every email address I had, with no avail, despite being 100% certain that I had used the email to which my initial electronic receipt had been sent.
I decided to contact kingsnake.com, all my email correspondence with them is detailed below. It speaks for itself, although I would like to point out the variety in the individual replying from kingsnake – at first it’s one person, and then someone else with a different email handle. Anything blacked out is purely for privacy purposes, and includes personal phone numbers or physical addresses.
I never heard back from any party at kingsnake.com, and I filed a claim with PayPal for the second transaction of $38.00 on 10/11/13. They have closed it in my favor as of 10/22/13, for failing to hear anything back from Onlinehobbyist.com, Inc. within the statutory 10 days. I also opened a dispute the first claim with my bank yesterday (10/21/13). I will also be filing a claim with the Better Business Bureau (BBB).
Needless to say, I am quite disappointed in their customer satisfaction. I hope that they can improve their customer service at least a little bit, to either provide a notification of account termination, which seems to be what happened, or work with a patron to remediate the issue at hand. Obviously at the moment they cannot or are not willing to do either. My business, for one, will happily go elsewhere.
