Sybella
Call me High Maintenance
- Joined
- May 20, 2003
- Messages
- 938
- Reaction score
- 0
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- Age
- 54
- Location
- Central California, Gringolandia
I'm bit frustrated with how Kingsnake.com handles their TOS and I want some opinions from others on this, please.
Let me start at the beginning...
Someone posted in the venomous forum stating that they had 4 venomous snakes they no longer wanted. They wanted suggestions on what to do with them, as they felt they could not release them into the wild.
I responded to their post, saying that they were right, that they could not release them into the wild and that the best thing to do would be to offer them for adoption here at Fauna, in the adoption forum. (As you read my responses to the Kingsnake mods, you'll get more details on this.) Then, I posted a second time, saying that I thought it would be a good idea to check on the potential adoptees using the BOI.
Of course, the next day, I discovered that both of my posts were gone. Then, this morning, I get an email from one of the mods from Kingsnake about my "behavior."
To which, I replied:
Then, I got an email from Ginger:
To which I replied:
Then, I got an email from Christie (by this point, my head is spinning as I don't know WHO I'm talking to anymore. All of my responses went to the same email address but all the replies come from different people.):
What is up with their filters and why wont they tell us what isn't allowed?? I don't understand. I mod a few forums myself and I would never expect the members to follow rules that I wont even tell them about!!
PS. I contacted the guy with the snakes off Kingsnake and again recommended that he come here and post an ad. Hopefully he'll find homes for them quick.
Let me start at the beginning...
Someone posted in the venomous forum stating that they had 4 venomous snakes they no longer wanted. They wanted suggestions on what to do with them, as they felt they could not release them into the wild.
I responded to their post, saying that they were right, that they could not release them into the wild and that the best thing to do would be to offer them for adoption here at Fauna, in the adoption forum. (As you read my responses to the Kingsnake mods, you'll get more details on this.) Then, I posted a second time, saying that I thought it would be a good idea to check on the potential adoptees using the BOI.
Of course, the next day, I discovered that both of my posts were gone. Then, this morning, I get an email from one of the mods from Kingsnake about my "behavior."
--- "[email protected]" [email protected]> wrote:
Hello Sybella,
Regarding some of your recent posts, please be aware that by registering and using our sites and services, you are agreeing that you have read, and will abide by, our Terms of Service.
We clearly state the fact that we reserve the right to delete, remove, or edit content posted or published on our site. We will not edit forum posts simply for content, grammar, spelling, layout, or meaning, but reserve the right to edit for violations of the TOS, triggering our profanity or URL/email filter, the inclusion of identifying personal information about others, technical problems, and other unforseen complications.
As is noted in our Terms of Service:
--Any attempts to thwart profanity, website, URL, or other filters, or any other security features on our site, are a violation.
You have clearly made an attempt to directly circumvent our site's filters by posting the url to a known banned website. Please stop doing this.
Although from time to time a host or staff member may warn a user about a violation, or post a general warning to a forum, photo gallery, or chat room as a courtesy, we have no policy guaranteeing that anyone will be warned about violations on their account, nor any specific number or type of violations that may result in action against their account. When/if a person
has their ability to log in, post, or upload on/to the site rescinded,
or had posts or images removed, or had their access to chat rooms blocked, they need to contact the site coordinator of the appropriate site and appeal the action. Third-party intervention on behalf of someone else is ignored. Any public discussion of actions taken against a user's account will be removed, and we will not discuss actions taken against a user's account with
anyone but that individual themselves. What happens to a member in regards to their personal account and/or behavior on our forums, chat rooms, etc. is of no concern to anyone else.
If you have any further concerns or questions regarding the moderation of the kingsnake.com forums by its moderators/hosts, you may feel free to take it up with [email protected] .
Sincerely,
--
PHWyvern
To which, I replied:
First of all, thank you for writing me, Wyvern. Maybe you can answer a few questions for me.
I've been puzzled for quite some time as to why some website urls are filtered while others are not. How are we supposed to know what is on your "banned website" list? Specifically, why is Fauna banned? What else is on this infamous list? It's all a mystery to me, as well as to a lot of people.
You're right, I did purposely circumvent the filter but I did it
for the sake of the animals. I don't normally do it but this was
important. That person needed help placing venomous snakes in experienced homes. If I understand correctly, the whole purpose of Kingsnake.com is to benefit the reptile community as a whole, not selectively help one person or another because what they need is on a "banned website." Before placing a venomous snake anywhere, the person must check out potential adoptees. The snakes are potentially dangerous and to not thoroughly check first is foolish. Where else can that be done, other than the BOI? I know this is all a side issue but I hope you understand why I did what I did. (Man, I feel like a criminal! LOL!)
'Bella
Then, I got an email from Ginger:
Hello Bella,
Actions taken against any individual or website are covered in our
privacy agreement and not discussed with anyone but the individual or website involved. We cannot discuss it with anyone else.
Thank you for understanding.
Should you need to reply, please include this email in it's entirety in your reply for tracking purposes.
Sincerely,
PHGinger
To which I replied:
Ok...so let me see if I understand. We're not allowed to mention certian websites because it's against your TOS but you will not "disclose" what sites are on that list?? Please explain. This makes not one bit of sense to me.
'Bella
Then, I got an email from Christie (by this point, my head is spinning as I don't know WHO I'm talking to anymore. All of my responses went to the same email address but all the replies come from different people.):
Dear 'Bella,
You asked:
> We're not allowed to mention
> certian websites because it's against your TOS but you will not
> "disclose" what sites are on that list?? Please explain.
I think you misunderstand what the TOS prohibits.
It's not against the TOS to mention certain websites. We do not take action against any user for simply mentioning a website or company name that is in our site filters - we simply use the TOS to notify you that those mentions will, in fact, be filtered.
What is against the TOS is seeking to thwart our site filters, which is completely different.
We do not provide a list of the names of sites or companies or words that are in our site filters. We do this for a variety of reasons, which have to do with liability, with not helping folks figure out what they need to "thwart," and for privacy issues.
Since we do not act against users who innocently trigger our site filters, there are no TOS-related consequences to our users. It is only deliberately seeking to thwart the filters that is a TOS violation.
Christie Keith
What is up with their filters and why wont they tell us what isn't allowed?? I don't understand. I mod a few forums myself and I would never expect the members to follow rules that I wont even tell them about!!
PS. I contacted the guy with the snakes off Kingsnake and again recommended that he come here and post an ad. Hopefully he'll find homes for them quick.
