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Bad Guy LLL Reptile-Beware!

alexestrada17 said:
Guys, lets consider this thread dead...Obviously Eric received an animal with mites, decided to take matters into his own hands, called LLL once the animal died (violating their terms), then he is offered $80 in credit and refused them. LLL's offer was more than fair... There really is nothing more to do on this thread..
Click to expand...

I believe that the OP said he called before 24 hours and I am waiting for him to post a copy of his phone bill; it should be available online (most phone companies make their bills available though this medium).

Regardless, I wouldn't want to be buying animals that had ANY mites on them at all. IMO, the animal should not have been shipped out until they were positive that the animal was clean; even if this meant quarantining/separating the animal and treating it several times before shipping.
 
mxracer4life said:
Come on Eric, that is not a professional way to act. LLLReptile clearly stated that they could have missed some mites, ADMITTING that this is a possibility, and even after no contact for 2 weeks was still willing to help you out. If you are right, and they are wrong, there is nothing documented to prove either way. You have to document these things. If you have a problem, ever, document it, even if its writing it down or sending an email just for verification on the date/time. Next time you want to start a BAD GUY post, please bring some clear, convincing evidence of the person or company that is in the wrong. It does no good to start a bad guy post if you have no clear evidence, just for future reference.
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Either you didn't read the whole thread or your reading comprehension is as bad as Alejandro's. Eric contacted them WITHIN 24 hours of noticing the problem.....the store (again) was CLOSED. He did NOT go 2 weeks with no contact.....I was personally there, and physically witnessed him speaking on the phone to the LLL re SEVERAL times.

I don't see how I can make that any clearer. Eric has stated this, I have stated this MULTIPLE times....if I were a person who had a history of lying on the BOI I could understand the difficulty in comprehending or believing what I am saying, but thats not the kind of person I am. Why would I lie about anything I have said here? I don't get why what I have posted STILL is not skinking in with some of you.
 
DavidBeard said:
Either you didn't read the whole thread or your reading comprehension is as bad as Alejandro's. Eric contacted them WITHIN 24 hours of noticing the problem.....the store (again) was CLOSED. He did NOT go 2 weeks with no contact.....I was personally there, and physically witnessed him speaking on the phone to the LLL re SEVERAL times.

I don't see how I can make that any clearer. Eric has stated this, I have stated this MULTIPLE times....if I were a person who had a history of lying on the BOI I could understand the difficulty in comprehending or believing what I am saying, but thats not the kind of person I am. Why would I lie about anything I have said here? I don't get why what I have posted STILL is not skinking in with some of you.
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by posting phone records.
 
Ok, sure....I'll post somebody ELSE'S phone records....because I simply have them for all of my friends just lying around.

Right. Totally feasible request.
 
DavidBeard said:
Either you didn't read the whole thread or your reading comprehension is as bad as Alejandro's. Eric contacted them WITHIN 24 hours of noticing the problem.....the store (again) was CLOSED. He did NOT go 2 weeks with no contact.....I was personally there, and physically witnessed him speaking on the phone to the LLL re SEVERAL times.

I don't see how I can make that any clearer. Eric has stated this, I have stated this MULTIPLE times....if I were a person who had a history of lying on the BOI I could understand the difficulty in comprehending or believing what I am saying, but thats not the kind of person I am. Why would I lie about anything I have said here? I don't get why what I have posted STILL is not skinking in with some of you.
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I believe my reading comprehension is just fine. I just think that LLL has great policy and they always try to make the customer happy, and they would have replaced the animal if ERIC FOLLOWED THE TERMS...i dont care if you say he called and they were closed..If he REALLY would have called he wouldn't have any problem and would have a new gecko in his possession. Again if Eric post phone records stating he did call, then my apologies..but until then..I DONT BUY YOURS/ERICS STORY ONE BIT :)
 
Wow, so on what basis are you calling both of us liars? What precedents have led you to this conclusion? Do you think I just woke up one day and decided to fabricate some nonsense about LLL for the heck of it?

Wow. Just wow.
 
alexestrada17 said:
David,

you know I'm referring to Eric...
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No, I didn't know that. You quoted MY post. You're the one who has had major problems throughout this thread making yourself clear and fumbling over your own words. YOU are the one who I believe has shown the biggest propensity for posting shoddy information, not myself or Eric.
 
DavidBeard said:
No, I didn't know that. You quoted MY post. You're the one who has had major problems throughout this thread making yourself clear and fumbling over your own words. YOU are the one who I believe has shown the biggest propensity for posting shoddy information, not myself or Eric.
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David,

Cut the rude remarks. I have had no problem reading this thread or understanding any content. I have not stumbled over my words. As i have nothing to stumble over.

ALSO.....lol

I did not know Eric had an attorney...:rofl:
 
Its not as simple as posting a picture that is on your hard drive.

IF his phone company keeps such records and IF he has access to them, and IF he had a scanner/printer (IF the records were only accessible on paper and not online) then I'm sure we would see them here.

You act like him not posting the records is an admission of guilt or something....posting detailed phone records is not the simplest thing to do, as you are making it out to be.
 
By Junkyard on page 8: Just to clarify, LLL has a mixed reputation. Not everyone has had a good experience with them, there are numerous threads here on the BOI.
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Alejandro....I am interested in seeing references and tangible evidence as to why you believe that I or Eric would have any reason to lie about LLL Reptile as you claim we have. LLL has a mixed reputation, which can be seen in black & white on this forum. Other than your own buffoonery, what has made you come to the conclusion that I am a liar?
 
Guys.... let me say one thing. The burdon of proof goes both ways... and I have not seen a shred of evidence from LLL either.

Yes... it would be great if Eric's phone logs were posted showing the initial call to LLL. But I have also seen folks that supposed to have a good reputation go down in flames here on the BOI..... so until I see some sort of proof... its just he said.... she said.
 
Just got off work, and just called my insight home phone company and to get a copy there has to be a subpoena. Any way Im right and anyone who believes lll is wrong. Bottom line is dont sell mite infested animals and this kinda of crap wont happen! I would recommend that NO ONE buy anything from these people ever! They claim that they were willing to meet me half way, well Ive paid $40 in shipping already for a mite infested animal....im not gonna do it again. Meeting me halfway would make it their turn to pay shipping. But I guess it doesnt matter, Im done with those con artist...I dont want their credit or anything from them ever again..........HANDS DOWN THE ABSOLUTE WORST ANIMAL TRANSACTION I HAVE EVER HAD. I HIGHLY RECOMMEND THAT NO ONE BUY FROM THESE GUYS! And one more time just for good measure...Scott YOUR A LIAR!
 
I have the same phone company as Eric, so I called and inquired about the phone records myself. They said the same thing.....that unless I have a subpoena from the local PO or other law enforcement they cannot give out phone records.

I can however access detailed phone records on my AT&T cell phone account. Just for future reference, thats good to know.
 
Well, Eric just about sums it up. Maybe he and I can end this thread. I want to be crystal clear on this, so there is absolutely no confusion:

If you (ERIC, not your friend) contacted us within 72 hours of that animal arriving to you, and you can fax me a copy of your phone bill (that thing that is mailed out to you each month. Subpoena? Whatever), I will 100% REFUND YOUR ENTIRE TRANSACTION to your credit card, INCLUDING EVERY PENNY OF SHIPPING. NOT store credit. Straight cash homey

See, what David keeps saying is that Eric contacted us within 24 hours of Eric noticing the mites. NOT within 24 hours, or 72 hours of the animal arriving (we have a full 3 day guarantee, not 24 hours). I want to quote David on that, so there is no confusion. Page 9, half way down "Eric contacted them WITHIN 24 hours of noticing the problem.". That means he didn't notice a problem right away. If he did, and he called - then I will absolutely, 100% refund him in full.

Not sure what else I can possibly do here. I tried emailing Eric, and got two horrible emails from him. I posted the 2nd one. I tried messaging David (his friend), and he had none of it. OK. That is cool - neither of them want to do business with us.

Guys - we do a lot of business, and we run into this sometimes as many of you can imagine. We do everything humanly possible to make sure our animals are in ideal condition. When issues do come up, and a customer contacts us, we do everything possible to figure out a fair solution. This was a more than fair solution. But if Eric did contact us within the stated 3 days after arrival - again, I will personally see that he is 100% refunded. Every single penny. Eric - you have my fax # on the email I sent you. To the best of my knowledge, he made his first contact with us long after the animal arrived...

Somehow, I have a feeling this won't matter, they will come up with other reasons why we wronged them, and as Eric said, I am a liar. So be it. Tough to argue with that!

Thanks again to everyone else on here with clear heads. Take care, and have a safe and happy new year.

Scott Wesley
LLLReptile & Supply
 
LLLReptile said:
Well, Eric just about sums it up. Maybe he and I can end this thread. I want to be crystal clear on this, so there is absolutely no confusion:

If you (ERIC, not your friend) contacted us within 72 hours of that animal arriving to you, and you can fax me a copy of your phone bill (that thing that is mailed out to you each month. Subpoena? Whatever), I will 100% REFUND YOUR ENTIRE TRANSACTION to your credit card, INCLUDING EVERY PENNY OF SHIPPING. NOT store credit. Straight cash homey

See, what David keeps saying is that Eric contacted us within 24 hours of Eric noticing the mites. NOT within 24 hours, or 72 hours of the animal arriving (we have a full 3 day guarantee, not 24 hours). I want to quote David on that, so there is no confusion. Page 9, half way down "Eric contacted them WITHIN 24 hours of noticing the problem.". That means he didn't notice a problem right away. If he did, and he called - then I will absolutely, 100% refund him in full.

Not sure what else I can possibly do here. I tried emailing Eric, and got two horrible emails from him. I posted the 2nd one. I tried messaging David (his friend), and he had none of it. OK. That is cool - neither of them want to do business with us.

Guys - we do a lot of business, and we run into this sometimes as many of you can imagine. We do everything humanly possible to make sure our animals are in ideal condition. When issues do come up, and a customer contacts us, we do everything possible to figure out a fair solution. This was a more than fair solution. But if Eric did contact us within the stated 3 days after arrival - again, I will personally see that he is 100% refunded. Every single penny. Eric - you have my fax # on the email I sent you. To the best of my knowledge, he made his first contact with us long after the animal arrived...

Somehow, I have a feeling this won't matter, they will come up with other reasons why we wronged them, and as Eric said, I am a liar. So be it. Tough to argue with that!

Thanks again to everyone else on here with clear heads. Take care, and have a safe and happy new year.

Scott Wesley
LLLReptile & Supply
Click to expand...

I think this offer is very fair. Eric, can you provide Scott with a copy of the bill where it says you called and when? Scott says he'll refund you in full, if in fact you are telling the truth about when you called.

I don't think it's necessary to post the phone bill here on Fauna. I wouldn't want mine posted.

Whaddya say? Fair enough?
 
That would be fine & dandy had Eric paid with a credit card....it clearly says in the first post that he paid with a money order.

Another loophole "policy" for LLL to fall back on? Hmmm....
 
When I said crystal clear - I knew I missed something! LOL.

David - I don't want a loophole. Wow. LOL. We will REFUND him. I don't care how. I will send him 200 single dollar bills if you want. I will send him a $200 dollar Starbucks gift card. I don't care. Is that clear enough? Fax me the phone bill if it is that simple.

Outside of this thread, I bet you have a really good sense of humor David! Let me know if I left any more loopholes open... You glossed over the fact that he didn't call within 3 days of the animal arriving. He called after he noticed a problem. If that was within 3 days of the animal arriving, then you (sorry, Eric) is owed a full 100% refund. Period.

So what did everyone get for Christmas? I got a cool new GPS and a 5 weight fly rod. Pretty excited about that....

Scott - LLL
 
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