I called per your suggestion, Mike, and quoted, word for word, is my conversation with the (male) phone answerer guy. I'm in bold. (I stutter sometimes, I wanted this to be as realistic as possible.)
Hello, this is triple L reptiles.
Hi, I have a question about a snake I received on Tuesday.
Okay.
I ordered an albino juvenile.. Uh, female.. And a male ghost... Hatchling.
Oh.. Cornsnakes? Er..
Yep.
Okay.
The male is a very lovely snake, and I was pretty impressed (with him).. But the female, when I took her out, she had a big dent in her back... Uh, her tail..
(Surprised tone) Oh, really? Usually...
Yeah, but it looks like an old injury from... Uh, a lid... From being closed in a lid or something.
Oh really? Usually we check them over pretty well before sending them out.
Well, I'm just... Uh, the sales rep knew I wanted them for breeding so.. Uh, I just wanted to know if it was an injury or.. Uh, congenital, you know?
Okay. Yeah, it sounds like an injury, but...
Yeah, I thought so. She's at the vet right now, so...
Oh. Okay. Well, if there's any nerve damage, let us know.
Yeah, she doesn't seem to... Uh, it doesn't seem to hinder her much. She likes to climb and stuff.. So..
Okay. That's really good, but be sure to call if there's a problem.
I'm not too worried about it, but I'll let you know how everything.. Uh, how it all goes.
Okay, I'll talk to you soon.
Alrighty. Bye.
Bye.
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Sounds like a good guy to me, after all!