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Luc Cauthorn and Matt Cauthorn of Mckenzie_river_reptiles are bad buyers

Dan Scolaro said:
So do you suggest I print out the bad boy report, whipe my behind with it, and wrap a skink in it and sent it to the kid? That I might can do.

Dan
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That might work! Yeah, I'd forgotten the original thread was started after you'd reconsidered.

Here's a tidbit for all those with kids....when your kid throws a tantrum in Walmart cause he doesn't get his own way, let him! Luc's behavior here is the result of years of his demands and tantrums being appeased. :thumbsup:
 
i'd say the actions of both parties in both threads should indicate that both should be crossed off the list of people to deal with.

We all have our suspicions as to if Luc is capable of providing the proper husbandry to animals and no breeder wants to knowingly sell their animals to someone they don't have faith in being able to provide for the animal.

And Dan we know has a TOS that allows him to waive all responsibility when his contracted shipping agent makes a handling error that may result in undo stress to purchased animals. Furthermore we've seen Dan accuse Luc and Matt of extortion with absolutely zero valid proof. We've also seen Dan dig up dirt on Luc and claim to be receiving this information from an unnamed third party. Is risking having your name dragged through the mud in the event you do have a legitimate dispute worth the trouble to make it worth dealing with Dan?

Just my opinion.
 
E2M:

Again, your statement holds no water.

Did you see the letters from them threatening legal action therefore threatening to extort funds for which were not even apart of the guarantee?

So the proof is in writing so there's your evidence my friend.

Dude, around 2000 sales and no legit claims and no arguements before so come to me with such stats on your sales and then you can talk. My TOS are above the standard in the industry so before you knock them, research others which are half a page of slop to retract from any responsibility. I have a 2 week heath guarantee on snakes so compare when you shop.

Dan
 
Emailed this response to his father Matt below.

The next day they start a bad guy thread on me. Go figure who needs an anger management session.



Matt :

When I receive a shipment this summer of skinks, I may reconsider the extension and notify the buyer.
 
Dan Scolaro said:
Luc Cauthorn (son) and Matt Cauthorn (father) of Leaburg, Oregon aka Mckenzie_river_reptiles are bad buyers who attempted to extort monies from my reptile sales company.

...

Luc's father, Matt Cauthorn, emailed to tell me he was some big shot in real estate and the reptile business and made additional threats to include legal suites, references to robbing my collection to threaten and extort money for the skink.

...

Regardless of the kind offer and future reconsideration, they started a bad guy thread under my name in a reckless and poor attempt to harm my companies reputation.

....

From dealing with them, it appears that both Luc and Matt Cauthorn are somewhat skilled at intimidation tactics/harassment techniques/extortion.

...

Dan Scolaro
DTS HERPS, INC
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You claim that they threatened to rob you, that is not backed up anywhere in the bad guy thread they made nor in this thread that you made as retaliation.


Let me ask for further clarification... Dan was the option of shipping via airline ever presented? I believe Luc said he received snakes you shipped via FedEx instead of the Skinks, which went to a store? Can you provide further details of what the circumstances were and how you chose to contract FedEx for your shipping needs?
 
Steve, I am not sure if you read the emails or the fathers emails? I withdrew the offer when the son emailed threats to sue me. Later the father wrote a letter defending his son which included mentioning robbery and suffering on another person, but in my opinion he was directing that to me as a threat regardless of what others think etc. There was no other reason for him to make such statments when he is bashing at me to defend his kid because if he directly stated it towards me, I could have him arrested that same day. I took the boxes and lables to fedex and dropped them off and the fedex employee put the wrong label on the wrong boxes and the buyer verified that as the box he received had the other fellows address written on it by me and the other box had his name and address written on it by me. So it was an innocent mistake by the fedex employee.

Dan
 
1) He was supposed to send me 06's!!! That in its self is enough for return!
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So why didn't you send them back? I've been following both threads since the start and if the animals weren't what you expected or you had any concerns about them looking sick from the day you opened the box, why didn't you send them back then Luc? I think that Dan did what was right. He offered to replace an animal that you possibly killed from shoving a pinky into. How was Dan supposed to replace the one you killed with an animal he didn't have? He stated in the start that he would send you a new one as soon as he had it. I've never bought anything from Dan, I've never even talked to him but, nothing in this thread or the other will keep me from doing business with him in the future if he ever has anything I am looking for. Nick Stone
 
I took the boxes and lables to fedex and dropped them off and the fedex employee put the wrong label on the wrong boxes and the buyer verified that as the box he received had the other fellows address written on it by me and the other box had his name and address written on it by me. So it was an innocent mistake by the fedex employee.
Click to expand...

I believe this was a case where you contracted someone to label the boxes. I would say that was a mistake made by you, this was not a shipping delay. I hope that in the future you will revise this practice and label the boxes yourself.
 
Dan Scolaro said:
I took the boxes and lables to fedex and dropped them off and the fedex employee put the wrong label on the wrong boxes and the buyer verified that as the box he received had the other fellows address written on it by me and the other box had his name and address written on it by me. So it was an innocent mistake by the fedex employee.

Dan
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I understand that large volume vendors can be pressed for time when sending out groups of animals, so I am curious about the similarities of the general TOS that are available from those kinds of vendors. It doesn't seem like mislabelled shipments are frequently posted about here, how big of an issue is it in the industry?

It seems to me that if anyone drops several labels and boxes off together, one might forecast how they might be mixed up. If one's warranty is based on timely delivery, shouldn't one make sure that the boxes are labelled properly so that timely delivery is possible?

What is the industry practice? Those of you who are busy vendors and send multiple shipments on one day, do you physically label the box or just drop labels and boxes off at the shipper?
 
Dan,

I am not sure if you remember my name or not.. but, i bought a very nice dark female blairs phase gray band from you a couple of years ago.. and for the record the transaction was flawless!

I have been following this mess from the get go and i have to disagree with you on your the shipping error not being your fault... There is simply no way around the fact that it is absolutely 100% your responsibility to make sure that the correct labels end up on the correct boxes.. I realize that it's too late now, but maybe next time write the buyers name on the outside of the box??

Now, i am not saying your 100% wrong here... You did eventually get the right "live" animals to the right buyers.. Who in my opinion harassed you a bit with multiple emails which pissed you off (this would have pissed me off as well).. And, we have caught them in a few lies here on the BOI (which none of us like to see).. So, what you end up doing to end this $150 mess is up to you.. but, i think we both know that at this point it's not really the money and more the point.

Lets face it, we are not talking about a large sum of money here. I am certainly not saying this is what you should do to rectify this situation, but if I was dealing with this i would just refund their money for one skink and wash my hands of this mess!

~ Mike Russo
 
E2MacPets said:
And Dan we know has a TOS that allows him to waive all responsibility when his contracted shipping agent makes a handling error that may result in undo stress to purchased animals. Furthermore we've seen Dan accuse Luc and Matt of extortion with absolutely zero valid proof. We've also seen Dan dig up dirt on Luc and claim to be receiving this information from an unnamed third party. Is risking having your name dragged through the mud in the event you do have a legitimate dispute worth the trouble to make it worth dealing with Dan?

Just my opinion.
Click to expand...

Last fall I purchased a JCP from Andrew Hare...reputable guy, right? His TOS states that he is not responsible for carrier error and live arrival is not guaranteed in such a case. Well, because of a shipping screw up, the snake that was supposed to arrive Tuesday, got to me on Thurs.

Much like Dan, he told me that if there was any problem, he would replace the animal or refund my money.....had I force fed the snake snails to death...I don't know if he'd be so inclined. Also, had I demanded an '06 when all he had were '07's, and then started a bad guy thread about him, he also would not be inclined. The snake was fine and I would deal with Andrew again in a heartbeat. His TOS are there to protect him.

As I stated, I don't like the way Dan has stooped to this brat's level, but as has been mentioned here before, adversity reveals character.
 
Okay, but here's an important difference from your example- Shouldn't Dan be responsible for making sure his packages are labeled properly? That's fully within his control to make sure its done right.

Luc has acted like a child. He is one. Matt has acted like a protective father to his young child that feels he has been conned. He is a protective father.
They acted as would be appropriate for their roles in life. I sympathize with them. I also am saddened by the treatment the skink endured prior to its passing. From what I have read I can assure you that I will not be selling pink tongue skinks when mine start breeding to Luc anytime soon.

Dan is a businessman. Accusing a "problem customer" of extortion and stating that he made threats to rob Dan is not just unprofessional- it's libel. He has not taken the high road. He has not shown compassion or understanding. Having a deal go bad with a minor is always going to be a headache, but saying enoughs enough and blocking their email is not acceptable. And when it comes down to it, the shipping mistake absolutely could have been avoided had Dan ensured that he labeled the boxes rather than leaving it to a company he had contracted.
 
Chuck that is serious and I'd like to see more info posted about the surrounding circumstances. And, I'd like the guy who contacted you to post so this will not remain one of those anonymous third party kind of things.
 
That is bogus. One snake strangled the other in the bag and sent the guy a refund for the snake in question and the customer was pleased. He had a report of IBD but the other snakes he received are fat and healthy, and showed no further symptoms of IBD, so it was more BS than IBD.

Dan
 
critical bill said:
On 4/11/08 I received an email from a customer of Dan's who claimed to purchase a Costa Rican Boa that died and was later necropsy/diagnosed as having IBD.

That person included photos and a necropsy report of the animal within the email to me for verification purposes. While I'm not going to post the email or photo's here, I'd be happy to pass them along to moderators so they can verify that I am not lying about it or making this up.

To me...this is a very serious accusation this customer has made considering the volume of snakes/animals that Dan pumps out on a daily basis.

Again, I'd be more than happy to forward it to an admin/mod to verify that I actually did receive this unsolicited email. What I'd really like to see is this person step forward and post the email here to confront and discuss this issue with Dan directly. Its a very serious charge!!!
Click to expand...

Doesn't matter what you forward Chuck and to whom. Unless you provide the name of the person who sent you that email, it is still considered as being anonymous. Either post the name or your post will be deleted.
 
Dan Scolaro said:
That is bogus. One snake strangled the other in the bag and sent the guy a refund for the snake in question and the customer was pleased. He had a report of IBD but the other snakes he received are fat and healthy, and showed no further symptoms of IBD, so it was more BS than IBD.

Dan
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Rich, I guess I don't need to post the email or forward it to you for verification since Dan just confirmed the transaction and that the snake was in fact reported to have IBD.

Dan, that snake with IBD came from you. I don't think IBD is BS at all.

Does anyone else think IBD is BS except for Dan?

I guess this customer is really happy like Dan says he is, with knowing that the other snakes Dan shipped in THE SAME BAG have all been exposed to IBD!

I'd be real happy knowing that!! Wouldn't you?

Anyone get any animals from Dan recently that feel really happy now? After he's confirmed a case of an animal he sold as having IBD?

Wouldn't you be sooooo happy?
 
Dan Scolaro
Registered User
Last Activity: 04-15-2008 04:02 PM
Replying to Thread Luc Cauthorn and Matt Cauthorn of Mckenzie_river_reptiles are bad buyers @ 04:02 PM

Uh Oh! Get ready for some long winded reply from Dan!!!!
 
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