Maddreptiles = BADDreptiles
Purchased 1.1 neonate South African mole snakes from Tim Colston/Maddreptiles on 8/30. They were said to be healthy and feeding readily on pinkies. The first problem was when I received this email:
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From: Tim Colston [mailto:
[email protected]]
Sent: Tuesday, August 30, 2005 8:20 PM
To: Tracer David
Subject: RE: 1.1 Pseudaspis cana
Sorry, just got in, been running all day
here it is 1Z6175X40140066400 UPS raised its rates and it was going to be $70 for the 10:30 delivery so I went w/guarenteed by noon pls give me a call on my cell as soon as you get them.
thanks
Tim MADDREPTILES
www.maddreptiles.com
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The animals arrived the next day (WED) alive so the change of service may not have mattered, but I think it shows the seller's priorities. The cost unexpectedly cut into his profit margin so he unilaterally changed the service.
Anyway, the animals arrived and though the male was fat, the female was emaciated -- her spine was protruding and she had lateral folds of skin down near her tail. It lo0oked to me like she had never fed. I should ad that I've kept moles on and off for the last 8 years or so and have worked with babies before. They tend to be very fat when born and can be tough to start on rodents. I bought these specifically because they were guaranteed feeders and I wouldn't have to mess with getting them feeding.
Anyway, I decided since Tim said they were feeding readily, to take them home, give them a day to settle in and try to feed the next day (THURS). I tried them on tiny newborn pinks the next day - nothing. The following day (FRI) I tried brained thawed pinks - nothing. So I sent Tim this email on Friday:
-----Original Message-----
From: Tracer David
Sent: Friday, September 02, 2005 8:57 PM
To: Tim Colston
Subject: RE: 1.1 Pseudaspis cana
Tim,
I am a little concerned that these guys don't seem at all interested in pinkies (tiny newborn, live). The male seems fat and fine but I am more concerned about the female whose spine is showing prominently (she arrived that way). She sure looks to me like she's never fed or it's been a very long time since she has. I've worked with 2 pairs of babies before and this female doesn't look healthy to me. If she doesn't feed voluntarily in the next day or two, I doubt she'd survive more than a week without being pinkie pumped.
Just keeping you informed.
-David
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Well she was dead the next day - Saturday. Tim by the way, didn't answer the email above nor a subsequent one in which I informed him that the female had died and sent 3 photos including one close up showing the protruding spine and folds of skin at the tail. By the way, to date, the male has not fed either.
I finally made an offer to Tim for compensation that I thought was very fair but gave him an opportunity to counter. Here it is:
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From: Tracer David
Sent: Monday, September 05, 2005 12:17 PM
To: Tim Colston
Subject: RE: 1.1 Pseudaspis cana
Tim,
I'd like to see some response to my emails. I know it's Labor Day Weekend and thought you might be away but I see you posted a bunch of animals on Kingsnake today so you're obviously around.
Here's a proposal on my part. I would like to return the male to you for a refund of his price ($300). He is in identical condition to when I received him. I am willing to pay shipping. I would like to split the cost of the female with you ($150) and I'll eat the $40 shipping I paid the first time around. If you want the female back, she's in my freezer and I'm happy to include her as well.
I hope you understand my dissatisfaction. I paid for animals that were healthy, FEEDING, and properly sexed. I asked this on the phone. These animals are obviously not feeding voluntarily on pinkies and the female was on death's door as shown by her protruding spine and folds of skin at her sides near her tail.
If you agree to this I am still out $150 for the female plus $40 for shipping the first time plus at least another $40 for the return shipping. And I'll have no snakes to show for it. I think this is fair. I'm sure you'll let me know if you feel differently.
I look forward to hearing from you and hope we can solve this quickly and amicably.
-David
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Here's Tim's response:
David,
Sorry I didn't get back to your email yet. I wasn't avoiding you I just haven't had time to respond to my emails since I got back. I have some problems with what you propose yes. You had my cell # and never called to say you weren't happy with the snakes, in fact you did call when you rec'd them and said you were happy, you did NOT mention you thought either looked bad. I did send you healthy snakes and they did eat pinks readily for me. Sometimes snakes do take a few days to settle b/f they will eat after shipping so that may be your prob. The female pic you sent just shows me a dead snake. Not the reason she died. She could have died from dehydration for all I know. I assumed you knew how to properly care for the spp since we talked on the phone. I assume if you thought that she looked dehydrated on arrival you would have soaked her. Frankly, you had my cell # and could have called if you had a problem w/in the 24 hrs of arrival as stated in my terms. I do have live a! rrival guarentee as I stated on the phone. You called me and let me know they arrived and you seemed happy with the purchase. I am sorry but I do not see how a refund is warrented in this case. I know you are not asking for a full refund but being outside the limits of my terms no refund will be issued. I hope you can see it from my standpoint as a business. I am willing to work with you though since you obviously don't want to be stuck with a lone male. I can provide your email address if you wish to the other individuals that contacted me about purchasing the snakes(one did want just a lone male) so you can see about selling the male to them. Or I am as I told you going to get more, my breeder told me he could send about 10 more before the end of the year. If you'd like to wait I will give you a female from that shipment at my cost.
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I'm not happy with this response since:
1) I would never re-sell a non-feeding male to someone!
2) Why the heck would I send more money to buy yet another snake from Tim when I think he's dishonest and unscrupulous to begin with!
Anyway, sorry for the long post. I've been in the reptile biz for a LONG time and have never had to make a post like this before. Overall, I am probably just out of luck on this transaction but I did want to alert future buyers to the fact that Tim will do and say anything to make a sale but does not back up the animals he sells. As the subject line says Maddreptiles = Bad reptiles and in my opinion Tim Colston is a dishonest and unscrupulous seller.