Ameivaboy
Iron Triangle Reptiles
Well.... That was quite an interesting conversation I just had with Jason on the phone.
And together we figured out the undercount situation.
The lids that he used have these soft "meshy" holes in the top of the lids to allow the container to breathe. However with the moist substrate knocking into the mesh during shipment the moisture from the substrate wears down and weakens the mesh and they begin to open up.
I double checked my box and the packing material and found several of the phoenix worms err... Soldier fly larvae escapees.
Now that being said we very quickly worked out an agreement to amend the situation and he'll be looking for new containers to use for shipping these.
So if anyone reading this has undercounts, check your lids and the boxes/shipping materials for escapees. Let him know and he'll take care of you. No complaints here. He handled the whole thing very well.
~Kevin Luzzi
And together we figured out the undercount situation.
The lids that he used have these soft "meshy" holes in the top of the lids to allow the container to breathe. However with the moist substrate knocking into the mesh during shipment the moisture from the substrate wears down and weakens the mesh and they begin to open up.
I double checked my box and the packing material and found several of the phoenix worms err... Soldier fly larvae escapees.
Now that being said we very quickly worked out an agreement to amend the situation and he'll be looking for new containers to use for shipping these.
So if anyone reading this has undercounts, check your lids and the boxes/shipping materials for escapees. Let him know and he'll take care of you. No complaints here. He handled the whole thing very well.
~Kevin Luzzi