Bad Guy Mark/BoaMaster Cages

[suzuki4life]

When you figure the cost of replacement parts, including labor costs, Mark's losing by shipping through a carrier he claims to have trouble with and knows they treat his shipments poorly.
Insuring the shipment would be little cost compared to replacing one part or an entire enclosure, as was being done.
The other thing I'd like to know is why, knowing about shipment problems, isn't he using better packaging techniques? Foam corner caps, for one, would be a great shipping tool to use as well as foam dividers, not a bunch of cardboard between pieces...you need something to absorb the shock not transfer it (think about the difference between jumping on foam versus jumping on a piece, or a stack, of cardboard).

So, in the long run, is it really more cost effective to ship poorly and need to redo the whole thing?

In reality Mark doesn't actually pay for shipping. He adds a surcharge and the customer pays shipping so he is technically making money off of shipping. If he subcontracts and insures packaging and shipping, he then frees up his "one man show" and gains insurance and proper shipping techniques and it costs Mark....NOTHING. OH yeah, he has to call a shipping company and make arrangements to have them do the work.

But then again, if he does it this way, he no longer has a scapegoat for not sending proper parts or all of the parts AND the damage will be recorded at the shipping compant prior to packaging thus taking away all if his excuses for HIS mistakes.

 

[goannaman]

Newegg,ebay,amazon,walmart all require you to pay return shipping and if local to a depot return in person.

With respect to Amazon, this is factually incorrect. Feel free to read their return policy, but to summarize: If the fault is with Amazon, Amazon pays return shipping and sends UPS to your door with a shipping label.

For instance, if I bought a theoretical reptile cage from Amazon, and it arrived damaged, not only would they pay to return it, they would also overnight a replacement as soon as the damaged item was picked up, assuming you want an exchange.

The only time you have to pay for return shipping to Amazon (and actually you don't have to pay it up front, they pay it, and subtract the cost from your refund) is when the return is your fault (buyers remorse, wrong size, wrong item etc.).

I don't understand the defense of "It was damaged in shipping". The seller is responsible for damage incurred during shipping. They are as responsible for that as they are for sending out goods damaged in shop. I just don't see how this could even be debatable. Have chronic problems with goods damaged in transit? Three options: New carrier; insurance; better packaging. In some combination.

Another thing I don't understand is expecting a buyer to return a costly to ship damaged product. Show proof of the items destruction, and refund the money. Pretty common practice with boards in boardsport industries.

 

[skiddog820]

i have many many many issues with mark..i have some old used racks of his.. and the older the boamaster wrack i see the better they are..have noticed the workmanship has gotten sloppy over time
mark only cares about the $$
i WILL be posting on the b.o.i about the massive deal where mark and his employee screwed me out of THOUSANDS of dollars of my snakes and told me to go way basically when i asked about it all

 

[dogshead3]

All I have is an iPad which doesn't have the capabilities send the pics but I can email them do you want them or not? You didn't ask so guess that you really aren't interested in proof,you just like to annoy people. The others aren't asking because the already know.

 

[RichsBallPythons]

With respect to Amazon, this is factually incorrect. Feel free to read their return policy, but to summarize: If the fault is with Amazon, Amazon pays return shipping and sends UPS to your door with a shipping label.

For instance, if I bought a theoretical reptile cage from Amazon, and it arrived damaged, not only would they pay to return it, they would also overnight a replacement as soon as the damaged item was picked up, assuming you want an exchange.

The only time you have to pay for return shipping to Amazon (and actually you don't have to pay it up front, they pay it, and subtract the cost from your refund) is when the return is your fault (buyers remorse, wrong size, wrong item etc.).

I don't understand the defense of "It was damaged in shipping". The seller is responsible for damage incurred during shipping. They are as responsible for that as they are for sending out goods damaged in shop. I just don't see how this could even be debatable. Have chronic problems with goods damaged in transit? Three options: New carrier; insurance; better packaging. In some combination.

Another thing I don't understand is expecting a buyer to return a costly to ship damaged product. Show proof of the items destruction, and refund the money. Pretty common practice with boards in boardsport industries.

Also gotta remember them sites i posted about, sells items they dont carry from other companies. Because its listed on Amazons site doesn't mean Amazon is liable for anything, just taking their cut for the sale.

I have shipped stuff back Directly bought from Amazon no other companies a Generator that arrived and had a crushed gas tank. I called their CS line and they told me i would have to ship it back and they would review the item and go from there. They did send a replacement but i had to fork over shipping item back.

 

[goannaman]

Also gotta remember them sites i posted about, sells items they dont carry from other companies. Because its listed on Amazons site doesn't mean Amazon is liable for anything, just taking their cut for the sale.

I assume what you mean is that Amazon has third party sellers. This is correct, and policy may vary in that case, unless it is fulfilled by Amazon (as many are), in which case Amazon terms apply.

In reality this varies little from Newegg (I don't buy from Walmart, and I'm not researching their policies). Newegg's general policy on damaged/ defective items is that all claims should be handled directly through the manufacturer. Manufacturer's policies tend to vary, some are good to deal with and some are not. It is the buyers responsibility to research. I would never deal with a manufacturer or seller known to be difficult unless I had no alternative.

I have shipped stuff back Directly bought from Amazon no other companies a Generator that arrived and had a crushed gas tank. I called their CS line and they told me i would have to ship it back and they would review the item and go from there. They did send a replacement but i had to fork over shipping item back.

Obviously I have no idea why this happened, as I don't work for Amazon. All I can say is that it isn't their current policy (which anyone can read), and that I have personally returned many things to amazon with no issues. This includes defective items, damaged during shipment items, and items where I just got the wrong thing.

This gets away from the main point though. At least two people have implied the buyer has to pay return shipping because that is the way of the world. It isn't the way of the world though, everyone handles their affairs differently. Set a policy that works for you as a seller or manufacturer (or both), apply that policy, this is fine. Justifying that policy with statements that aren't correct is probably not the best way to go. In this specific case, the Boamaster TOS does not specify what will happen in the event of a damaged item in any way, it only specifies no refunds for cages.