speedemon
New member
The intention of this post is NOT to slander anyone.
I am posting this here and on other forums as well as a service to all in the reptile world to beware and to save a lot of frustration that I and others have gone through.
If you feel the need to respond to this post please do so in a respectful manner to myself and to Matt even if you feel it is undeserved, it will accomplish nothing.
Before I continue I want to say that I have ordered through matt before and although it has always taken a long time for anything to come from him I did receive it and was satisfied with it. However I do not agree with how long it takes him or his lack of communication.
I place an order on Friday the 13th, should have been the first warning to what will come… for a ranco with 6 outlet power strip and power supply pre wired, a simple order and it was on sale $80 shipped.
As usual I got the AUTOMATIC response…
So far so good
I waited 2 full weeks and I still got nothing. Like I said above this has been the usual with him before as well so I sent an email as a reminder for it…
I did not get any reply over the weekend, I gave him the benefit of the doubt that he missed the email and sent the same email again….
That evening I got this email saying it will be shipped…
Now up until this point I was fine with everything, even though there is no doubt in my mind that he is wrong for making me push him to send it out, only after two emails more than two weeks later does he send it out.
When I finally receive it I open the box to find a raw ranco unit…
So I go to his site to give him a call and what do I find…his # is no longer on the site, big surprise…
I Google his name and find his #, and a few other posts of unhappy customers that until that moment I have never knew anyone was unhappy.
Now after reading all of those I became very defensive and concerned about his practice and wanted to take no chances and called (left a message) and sent a strong email to him as follows…
The fact that he just threw the raw ranco unit in the box was a real sign that he does not run a business the right way, he could have thrown the same thing in the box the day I made the order, I would understand if he had to wire it and it took two weeks but just to throw the thing in a box takes two weeks!!! WTF?
Any who I ramble…
His response was…
Ok so he called me a fool, I have been called worse before but it is not the response I would get from any business that has some class to them…
At this point the has shown his true colors to me and I call my CC company to see what the correct action on my part should be, they say he is a “jerk” and I should send it back with a confirmation # so it can be proved he got it and they will dispute the charge refund me for the unit and my shipping costs INCLUDING gas to get to and from the post office, talk about good costumer service…
I tell them to hold off on the dispute I will send it back and see if he fixes the situation.
They tell me that’s fine for me to do but that I am going above and beyond what I need to do. I say that’s fine bec that is what I would want someone to do for me.
So I respond to matt with this email…
I think this was a fair email and expect an address and maybe even an apology…
This is what I get from him…
I literally yelled for my wife to come take a look at what this guy just wrote to me, I was in absolute shock…
Less than a min later he decided to send me his shipping address, a post box no less…
I am a forgiving person and although what he sent is out of line I just ignore it.
I box up the item the same day (Friday the 4th and ship it out)
I check the tracking # (7005 1820 0002 6577 3210)
According to the site it arrived at his post office
I send him an email letting him, I would love it if someone did that for me…
I don’t get a response, so I send another email today…
I have not heard a response yet from him and I am still hopeful that he will respond and make good with my order.
Like I said when I begin this is not to slander him just to warn others how he feels about his business and I quote
Well there you have it I will update this when I have something to update…
I am posting this here and on other forums as well as a service to all in the reptile world to beware and to save a lot of frustration that I and others have gone through.
If you feel the need to respond to this post please do so in a respectful manner to myself and to Matt even if you feel it is undeserved, it will accomplish nothing.
Before I continue I want to say that I have ordered through matt before and although it has always taken a long time for anything to come from him I did receive it and was satisfied with it. However I do not agree with how long it takes him or his lack of communication.
I place an order on Friday the 13th, should have been the first warning to what will come… for a ranco with 6 outlet power strip and power supply pre wired, a simple order and it was on sale $80 shipped.
As usual I got the AUTOMATIC response…
So far so good
I waited 2 full weeks and I still got nothing. Like I said above this has been the usual with him before as well so I sent an email as a reminder for it…
I did not get any reply over the weekend, I gave him the benefit of the doubt that he missed the email and sent the same email again….
That evening I got this email saying it will be shipped…
Now up until this point I was fine with everything, even though there is no doubt in my mind that he is wrong for making me push him to send it out, only after two emails more than two weeks later does he send it out.
When I finally receive it I open the box to find a raw ranco unit…
So I go to his site to give him a call and what do I find…his # is no longer on the site, big surprise…
I Google his name and find his #, and a few other posts of unhappy customers that until that moment I have never knew anyone was unhappy.
Now after reading all of those I became very defensive and concerned about his practice and wanted to take no chances and called (left a message) and sent a strong email to him as follows…
The fact that he just threw the raw ranco unit in the box was a real sign that he does not run a business the right way, he could have thrown the same thing in the box the day I made the order, I would understand if he had to wire it and it took two weeks but just to throw the thing in a box takes two weeks!!! WTF?
Any who I ramble…
His response was…
Ok so he called me a fool, I have been called worse before but it is not the response I would get from any business that has some class to them…
At this point the has shown his true colors to me and I call my CC company to see what the correct action on my part should be, they say he is a “jerk” and I should send it back with a confirmation # so it can be proved he got it and they will dispute the charge refund me for the unit and my shipping costs INCLUDING gas to get to and from the post office, talk about good costumer service…
I tell them to hold off on the dispute I will send it back and see if he fixes the situation.
They tell me that’s fine for me to do but that I am going above and beyond what I need to do. I say that’s fine bec that is what I would want someone to do for me.
So I respond to matt with this email…
I think this was a fair email and expect an address and maybe even an apology…
This is what I get from him…
I literally yelled for my wife to come take a look at what this guy just wrote to me, I was in absolute shock…
Less than a min later he decided to send me his shipping address, a post box no less…
I am a forgiving person and although what he sent is out of line I just ignore it.
I box up the item the same day (Friday the 4th and ship it out)
I check the tracking # (7005 1820 0002 6577 3210)
According to the site it arrived at his post office
I send him an email letting him, I would love it if someone did that for me…
I don’t get a response, so I send another email today…
I have not heard a response yet from him and I am still hopeful that he will respond and make good with my order.
Like I said when I begin this is not to slander him just to warn others how he feels about his business and I quote
and how he treats his paying customers…
Well there you have it I will update this when I have something to update…
about this business, and that I take issue with. To talk down about the very people that provide you with a source of income and claim to be a man of God is absolutely unacceptable. I do not believe in God myself, nor am I a religeous person, however to use God as your shield to protect you from lies, deceit, and talking poorly about people is extremely wrong!!!! I can not believe the person Matt has become, or perhaps was all along. I do strongly wish that any who do business with him stop, he is undeserving of it. There are so many good honest hard working folks that sell the same stuff Matt does and that is surely where my business will go in the future. I work too hard for my money to give it to someone who does not appreciate it and has basically spit in the face of all of us. I am in the market for some stuff soon and you will see me spending my money elsewhere!!!! I hope everything works out for you, and its a shame that you have become the latest victim of Matt's poor business practices. I did enjoy talking to Matt and used to think he was alright for a bible thumper lol, but now I see who he really is and it disgust me. Good luck with getting your money back!!!! Have a great week, Dan M.
