MG Reptiles / Matt Graybeal bad guy.....

[Powderfinger]

I have only had postive buying experiences with Matt, and would do business with him again without hesitation.

 

[joepythons]

order

I ordered some flex-watt with the plug in and use connections from Matt.Even with the fumble by the USPS by ripping my address label off of the box my order was as promised.I will buy from Matt anytime without any hesitation.

 

[Chameleon Company]

Have never done business with Matt ..... not that I wouldn't, I just have no need of his product. Have seen many instances of customer feedback here on MG, mostly good, but sometimes indicative of things that could have gone better. We all agree that no one is perfect, and that even above-average (or better) operations always have room to improve. This thread is a good example. Matt would have done things differently, and better, if he had the chance for a do-over. But as many of us always say, its not the mistake, but the fix, that is the measure. Usually, bad things manifest when more than one thing goes wrong, and that is what happened here. Weak comminucations always grease the skids to bigger misunderstandings. If there's one thing I took from this, and it stands out above all else, its that Matt eventually took a step back, kind of a "look in the mirror", and said "I can do better ... I should have done better ... let's do better". What a breath of fresh air! How many folks don't do that? So Matt, I salute you. I don't know that this could be called "even at your worst", but it is a true measure of your character that you took that step back. I only hope that I have the same wisdom when I need it.

 

[Chameleon Company]

Spell check, I know. Communications ! I need a beer.

 

[MGReptiles]

Well said Jim!! Ill be in Florida in October, Ill have to swing by and buy ya a beer

 

[norsmis]

If there's one thing I took from this, and it stands out above all else, its that Matt eventually took a step back, kind of a "look in the mirror", and said "I can do better ... I should have done better ... let's do better". What a breath of fresh air! How many folks don't do that? So Matt, I salute you. I don't know that this could be called "even at your worst", but it is a true measure of your character that you took that step back. I only hope that I have the same wisdom when I need it.

Exactly. This is what I meant when I talked of the trader rating. Matt did the right thing and I too salute you Matt. That is why I placed another order with him today!

 

[Chameleon Company]

Matt, you have my number. I'm big on cervesa, like Corona. And Ron, you'll have to hike on down too. This old man will teach you young bucks how to drink. Late October ... just make sure those hurricanes are long gone !

Nicole, I don't want you to get lost in the shuffle. I think you had a valid claim, deserving of your post. We all need the feedback when we screw up. I hope that things are OK in the end.

 

[norsmis]

I am always ready to learn!

 

[Chameleon Company]

Well then, we'll have to hope that Matt is here to get us out of jail !!

 

[Joejr14]

Funny how my comment back a few pages was ignored. I guess when you're missing in action for a few days after payment and then choose to ignore an email about a shipping problem one doesn't want to respond.

 

[KathyLove]

Way to go, Matt!

Our couple of deals went very smoothly and I can see that most of your transactions go just as well. But we all have a bad day now and then. When that happens, I have always felt it best just to apologize for whatever happened, even when I tried my best and didn't do it intentionally, and keep on doing the best I can to fix it. I am really happy to see you do the same - I think it will benefit your business in the long term, and also cause you less stress too.

Glad to see it looks like everyone will be happy on this transaction.

 

[MGReptiles]

Funny how my comment back a few pages was ignored. I guess when you're missing in action for a few days after payment and then choose to ignore an email about a shipping problem one doesn't want to respond.

Joe,
Is this towards me?? I don't believe we have ever done business??

Thanks for the comments, you too Kathy, I always like reading your posts Yeah, I dont drink so I would be the DD and pulling you fellas out of the klink..lol

Nichole,
Has the money showed up in your bank?

 

[Joejr14]

Joe,
Is this towards me?? I don't believe we have ever done business??

Thanks for the comments, you too Kathy, I always like reading your posts Yeah, I dont drink so I would be the DD and pulling you fellas out of the klink..lol

Nichole,
Has the money showed up in your bank?

No, but I will be moving up north later this summer and we will be doing business because I have no idea what I'm doing about heat tape.

The comment was directed towards K&N. I don't consider it a BOI issue, which is why I never made a post, but I wasn't thrilled with the customer service I received. To me, not hearing from someone for 4/5 days after payment is unacceptable, and when there's a shipping problem (like the package being delivered to your apartment instead of held at the hub) I do expect an email in return at least apologizing about the problem, even if it wasn't their fault. Which, it wasn't. Everything was packaged fine, but UPS delivered it to the apartment anyway. I just cannot fathom ignoring an email after a sale like that.

 

[MGReptiles]

No, but I will be moving up north later this summer and we will be doing business because I have no idea what I'm doing about heat tape.

The comment was directed towards K&N. I don't consider it a BOI issue, which is why I never made a post, but I wasn't thrilled with the customer service I received. To me, not hearing from someone for 4/5 days after payment is unacceptable, and when there's a shipping problem (like the package being delivered to your apartment instead of held at the hub) I do expect an email in return at least apologizing about the problem, even if it wasn't their fault. Which, it wasn't. Everything was packaged fine, but UPS delivered it to the apartment anyway. I just cannot fathom ignoring an email after a sale like that.

Ok good..lol.. Let me know when ya move my man

 

[Nicole Elliser]

Hello everyone!
The credit cleared the bank today!

What everyone has to understand is that when I started this post.....I didn't know Matt picked up the order I sent back.......I didn't know he sent me a credit.........I didn't know he even planned on doing so........I made 4 phone calls to him and I hadn't received a return call........what else was I to think about the situation?????? should I have waited a few more weeks????? this transaction started on 4/4/06 I thought I had a bad dealer on my hands........I don't know Matt.......I have never done business with him before........we had left messages for him before during this transaction and he always called us right back.........then after the order went wrong he wouldn't call us back???? I know Matt said he didnt get our messages but I didnt know that either.....

We were just innocent consumers trying to acquire something we were in need of.........and things went wrong........I totally understand that things go wrong......but as others said its how you handle it.......and if you customers don't have a clue as to what's going on things like this are likely to happen again.........you can't have a beef with us because we thought we lost our money.........this industry is riddled with thief's and scammers.........this site!!! thats why I came here and posted my dealings with you.

As this thread went on it seems everyone forgot the way Matt treated me in the first few pages........I would never treat my customers in such a horrible manner.......if I mess up an order I either give them extra stuff or eat the shipping anything to make them feel better about the situation........but what you did to us on this forum.........

I'm thankful that the situation was cleared up......and I wish it would have went differently......


to: Joe Cala

I have no control over what UPS does with a package after it leaves my hands........I know for a fact that I wrote on your box several times with RED marker "HOLD AT HUB" that's all any one can do in that situation.

I e-mailed you the very same day you sent us the payment letting you know I received it.......and that particular weekend you referred to me not getting back to you right away ........we were helping my family work on rebuilding my grandmothers house......(we live in New Orleans).......we were away from our home for 4 days........I explained this to you in my next e-mail when we returned home.........I also sent you an e-mail later that day with you tracking number.........you honestly thought we gave you bad customer service because of a late e-mail reply and UPS ignoring the hold at hub request.........if so then I am very sorry you feel that way.......and I wish you would have let me know.

Oh.....thanks Kelli for the positive feed back on us......I really appreciate it.

 

[Chameleon Company]

Nicole,
At least a few of us made no excusses for Matt's actions early in the dispute. Things weren't handled as well as they could have been, but at least saner minds prevailed in the end.
Now here's a big help for you in the future. When using UPS, and you want the product held at the hub, the proper way to do so is not to address it to the individual, and then write "hold at hub" all over the box. Its an innocent mistake, but you did not follow the proper procedure. In order to properly guarantee "hold for pick-up" you need to look up the address of the UPS station that your client will be picking it up from. You can do this through the UPS website, but should confirm this location with the buyer. That becomes the delivery address. You can put "UPS Station" in the name box, and then "Hold for Pick-up for XXXX" in the "Attention Box", and I also recommend having the person's phone number (not required) in the phone box. The most important part of it is having the station address. You can write the rest several ways, and they will figure it out.

 

[shrap]

Nicole

I said from the word go you had every right to bring this here based on the information you had at the time and I still believe you had every right to do so. If I was in your shoes and was not getting any email communications or call backs from Matt I would have done the exact same thing considering the whole thing started a MONTH before you ever brought it here. You do NOT owe anyone an apology for simply trying to cover your ass by bringing this here under those circumstances.

With all of that said, I feel this was nothing more than the result of poor communication because I know that Matt would never try to rip anyone off. As my grandpa used to say..... "10 seconds of communication can save 10 days of confusion".

 

[Nicole Elliser]

Jim
Thanks for the information......but if you ship a package to the hubs address and the credit card used to pay for the order is stolen your credit card company will not give you the funds because the package was not addressed to the card holder........this happened to us a few years ago on a $500 order.....I contacted my UPS representative about this problem and it was she who instructed me to write "hold at hub" in red marker on the front of the box........but I may have to look into addressing it to the hub with the card holders name and phone number.
Thanks again Nicole

 

[Chameleon Company]

Nicole, good point. But I would say that it only points out the need to add some extra measures of caution when shipping a "hold for pickup". One solution, if you have misgivings, is require such orders be paid by USPS money order, explaining to the customer the situation. Another would be a referral from another known entity in the business. Granted that the folks at UPS should be able to see and follow the other writing on the box, but they miss it sometimes, especially during the holiday season when volume is high and they are loaded with temporary help.

 

[MGReptiles]

The credit cleared the bank today!

Of course it did

What everyone has to understand is that when I started this post.....I didn't know Matt picked up the order I sent back.......I didn't know he sent me a credit.........I didn't know he even planned on doing so........I made 4 phone calls to him and I hadn't received a return call........what else was I to think about the situation?????? should I have waited a few more weeks????? this transaction started on 4/4/06

You sould have emailed me!

As this thread went on it seems everyone forgot the way Matt treated me in the first few pages.

You lied several times in the first post, I am sorry to call you on it. Also you are not even the person I delt with, I talked to Kevin.

eat the shipping anything to make them feel better about the situation........but what you did to us on this forum.........

Um I ate the shipping, refund your money.. You were not wronged in any way There was miscommunitaction..

I'm thankful that the situation was cleared up......and I wish it would have went differently......

So do I, I wish you didnt make a bad post about my company.. I am not a bad guy, thats just wrong.

Do you plan on removing my bad guy vote on the GGC?? If not I will have to reenstate my vote as well... I dont ant to but fair is fair..