MG Reptiles / Matt Graybeal bad guy.....

[MGReptiles]

Yeah I misspelled some words and messed up on the quotes..lol

 

[jglass38]

Matt,

Why not just drop it instead of continuing the accusing? You obviously made some mistakes in communication. Admit it and move on rather than having to have the last word.

 

[MGReptiles]

Matt,

Why not just drop it instead of continuing the accusing? You obviously made some mistakes in communication. Admit it and move on rather than having to have the last word.

Jamie, it is VERY clear we do not like each other, so anything you have to offr in this thread will be completly one sided. I apologized before and wil again if needed. I emailed they didnt get it they called I didnt get it.. What do I need to do to make you understand?

Kevin slammed me again in the last post and I will continue to defend myself..

 

[jglass38]

Jamie, it is VERY clear we do not like each other, so anything you have to offr in this thread will be completly one sided. I apologized before and wil again if needed. I emailed they didnt get it they called I didnt get it.. What do I need to do to make you understand?

Kevin slammed me again in the last post and I will continue to defend myself..

Matt,

All I will say is, I don't just develop dislike for people for no reason. But we'll leave all that out of it. The bottom line is, its all about customer service. In this transaction, Kevin was the customer. You failed in some respects and apologized. It doesn't mean that the whole thing gets covered up and pushed under the rug. The BOI is here for buyers to get feedback on sellers. With each time you try to get the last word, you look worse as the seller, not him as the buyer.


Jamie

 

[MGReptiles]

I am sorry you feel that way jamie.. Have a blessed weekend!

 

[mattjillson]

???

"Quote:
Originally Posted by Nicole Elliser
What everyone has to understand is that when I started this post.....I didn't know Matt picked up the order I sent back.......I didn't know he sent me a credit.........I didn't know he even planned on doing so........I made 4 phone calls to him and I hadn't received a return call........what else was I to think about the situation?????? should I have waited a few more weeks????? this transaction started on 4/4/06



You sould have emailed me!"


Matt,
It is your responsibity to get in contact with the buyer and make them understand what is going on, not the other way around - especially if you can't return a phone message. You are the vendor in all this and unfortunately the buck stops with you. The fact that it took over a month and a bad guy post to get you to do the right thing with these people just doesn't sit well with me and makes me really believe you learned little if anything from this situation. Like I said in my earlier post, I don't think you are a bad guy but I definitely don't think you are that great of a seller either ESPECIALLY after seeing your response to this. Had you just intially eaten a little crow and admitted to a communications/supply problem on your part and say, "Hey guys, I messed up but I am going to make this right", you could have easily saved 10 pages of your business name and your reputation in neon lights on the BOI as being a bad guy. It would have turned this thread into a good guy piece because of the way you handled it but instead you played and continue to play this last word game of "they tarnished me so I am going to get them back". It really hasn't done anything in my opinion to show you have learned anything and are a better seller because of this situation, that btw you created yourself I might point out.

Maybe better to let this die with you doing the right thing in refunding their money rather than go back and forth to try in a vain attempt to get the last word in and vindicate yourself of any wrong doing. Bottom line is you were in the wrong on this one although you did end up doing the right things in the end after being pressured. Let it go and continue on trying to improve your business.

 

[MGReptiles]

Thank you for your input Matt. Please feel free to email me and tell me what I can do to improve.

This is what I posted before if you ahvent read the entire thread.

You know what after some talking with a few friends on here and praying about it, I want to apologize to anyone I may have offended. I honestly did the best I could on the transaction. I did refunded the card as soon as I received the order back. I am sorry for the misscommunication and lack there of. Just please do post when the monies hit your account and if that does not happen by tomorrow I will call my CC company and see what I can do on my end. I never want an unhappy customer in any event.

I am not a bad guy, not in the least, just busy. I am sure you called but I did not get the mesages, like you didn't receive my emails, why I dunno..

So again I apologize, you money is in process if not already there.. I am open to all suggestion as to what can help me to serve you ALL better as well. I never thought this business would get this big this fast and do try my best to get everything out as soon as humanly possible..

So please no more slamming each other(my words included).. I just want everyone satisfied and happy.. Thanks,
-Matt

I am more than willing to let this die out(this is not fun for me ya know). If you want to label me as a bad guy because I didnt get a phone call then thats fine if your that type of person. I just bought software today to let me know where I stand on everyorder so I dont drop the ball again if thats the case.. I also signed up for IoBi from verizon, this will put every phone call, voice mail and callers name on my computer so I dont miss a thing. I dont liek losing customers, I dont like people not liking me and I dont like someone thinking I dont have the best customer service because I prde myself on this. Yup I slip every once in a while, I am human.. If I slip I make up for it, thats what it takes..

If you would like to contunie bashing me, feel free! I cannot say anything more that I havent already said, and have ment what I have said!

 

[Chameleon Company]

Hey Matt J., Matt G. doesn't drink (Matt J. and I have tipped a few cervecas together). He may be our designated driver some day !!

I have commented about this earlier, but the bigger messes in life usual occur when more than one thing go wrong. Maybe there were 2-3 events here that lined up to make this one get a little more out of hand than anyone wanted. Mistakes and missed opportunities. My own view is that it may rate a bad trader rating, if that is how Nicole feels, it is not the stuff of a GGC, whether the deal went well or not, as GGC yay or nay should involve a closer relationship than a business deal or two. I can find fault with both entities here if I want to, and I can find things to applaud. I would not hesitate to do business with either (your money is green, right ?). Seriously, I think both parties are quite trustworthy. Take care.

 

[Tsutton5]

me too

I think the biggest part was Miss communication... I agree with Jim, I would do business with both of you...

 

[mattjillson]

Matt,
You see, that is what I am getting at. You think that everyone is out to get you like you had nothing to do with any of this and some innocent party. Own it dude!! You messed up, stop with the excuses. I'm not bashing you man, if I were, it would be unmistakeable. I'm glad to hear you are taking steps to ensure this doesn't happen again but trying to excuse yourself by saying "sometimes things slip through the cracks" sounds like a load of bs to me and anyone with two cents in their head. If you can't take care of your current customer base then you shouldn't be advertising sales of this or that if you aren't prepared to ship within a reasonable amount of time. That was my experience with your business - bought a bunch of stuff that was on sale that I didn't get for over a month. There wasn't even any heads up on your part either, I had to contact you for details and that was the only way I was going to get an update on my order. I don't care where you come from, that just isn't right and it is now very clear to me you just don't get that point and you think it is ok to operate like that. I'm sorry, but that isn't alright and you can't say you pride yourself on customer service if this is how you do business. Best of luck, I'm sure this isn't fun for you but the excuses just have to go man, bottom line.

 

[Joejr14]

to: Joe Cala

I have no control over what UPS does with a package after it leaves my hands........I know for a fact that I wrote on your box several times with RED marker "HOLD AT HUB" that's all any one can do in that situation.

I e-mailed you the very same day you sent us the payment letting you know I received it.......and that particular weekend you referred to me not getting back to you right away ........we were helping my family work on rebuilding my grandmothers house......(we live in New Orleans).......we were away from our home for 4 days........I explained this to you in my next e-mail when we returned home.........I also sent you an e-mail later that day with you tracking number.........you honestly thought we gave you bad customer service because of a late e-mail reply and UPS ignoring the hold at hub request.........if so then I am very sorry you feel that way.......and I wish you would have let me know.

Oh.....thanks Kelli for the positive feed back on us......I really appreciate it.

Nicole-

I know you marked hold at hub all over the box. My email to you that day even said so, and in no way did I blame you for that. However, I was genuinely shocked that I got no email whatsoever in response. I know if the situation was reversed and I was the seller, I would have apologized for UPS's mistake and called UPS to bitch someone out. I understand you have no control over the package once it leaves your hand, but I do not think an email in a situation like that is excessive work.

Regarding the email delay, I understand that you were helping someone rebuild. And while I understand shipping a box pales in comparison, I don't believe it's too much trouble to shoot off a quick email in a pending transaction saying "I got your email and will ship next Monday, and will be away from the computer until Sunday." Maybe that's asking too much, I'm not sure.

I'm not displeased, I was just a bit erked about the lack of an email back. That was my biggest complaint. Everyone sells the same animals, and it's my opinion that customer service is what sets people apart. Unfortunately I have to deal with the rude public eveyday, and it sucks. I'm not saying your customer service was bad, and the animals I got from you are doing well, but seeing the deal to completion is a big key, imo.

 

[shrap]

Joe

This thread is about Matt and MG Reptiles. If you have a problem with K&N you should really start your own thread about it instead of hijacking this one.

 

[RTBoas]

Cheers to the group hug

This is over now and all is well

Matt is a good guy IMO


Now Matt where is my thermostats in ordered yesterday LOL

j/k thanks

 

[MGReptiles]

This is over now and all is well

Matt is a good guy IMO


Now Matt where is my thermostats in ordered yesterday LOL

j/k thanks

Herpstats are being dropshipped from Spyder and I am getting your timers from Grainger today

Matt, reread my post! If your post was geared towards mine then it doesnt make any sense! I said I dropped the ball, then you continue to tell me to admit I dropped the ball, what gives?

 

[Robert]

Same deal

Sorry I didnt see this sooner. Same deal Matt, your missing the whole problem. YOU promise shipping and then say it is on the way, when it is not. YOU create these situations. If you were honest about when you were shipping upfront in the first place and not ignore emails when we complain about it it wouldnt get posted here. Then when it does you and your friends put a twist back at the buyer to make them a bad guy, throwing insults and making them think they dont have the right to complain about you. I know you are not out to rip anyone off, but you need to have alot better communication and not put your customers off. Our whole deal was as well I didnt know you and you said its on the way when it wasnt. And your complaint about me "your customer" was I was impatient and jumped the gun on calling back the PayPal. I wasnt nearly as patient as them, but your lack of communication after the money is sent causes the problem. Not everyone knows you and will wait for there purchase as long as some of your customers do. That you need to face and fix. I have one Bad trader rating and its from you, for being YOUR customer one time.

 

[Chameleon Company]

We all know that poor customer service, poor communications, "the check is in the mail", and other trademarks of deals not-according-to-plan will occur, more-so with some vendors/customers than with others. Not excusing any of it, and fortunately we have more feedback mechanisms at our beck-and-call to note such, such as the trader-rating system here. These systems are intended (and best used) when either party to the transaction does not meet the TOS of the deal, such as payment on time, shipment on time, goods delivered as advertised, etc., and by definition will most often reflect good or bad service on the part of the seller, as it is they who are being paid to meet expectations. If a seller engages in a "tit-for-tat" over a trader-rating with a buyer who feels that the TOS or other expectations were not met, and justifies it claiming that the buyer was "impatient", I think its time for the seller to take a step back. The buyer had legitimate expectations? If so, and they were not met, and sure communications did not address it, then all that flows from it is the fault of the seller IMO. We all know that the adage that "the customer is always right" is not true 100% of the time, but its not far from it. I believe that, once again, discretion would have been the better part of valor.

 

[Dennis Hultman]

Then when it does you and your friends put a twist back at the buyer to make them a bad guy, throwing insults and making them think they dont have the right to complain about you.

Robert, I don't believe that is a fair statement. I didn't see this happening in this thread. I consider Matt a good person to do business with. Most of those who posted that have also done business with Matt, also asked him to support his statements as well. Fair questions were asked of both parties and the situation was resolved.

 

[jglass38]

Robert, I don't believe that is a fair statement. I didn't see this happening in this thread. I consider Matt a good person to do business with. Most of those who posted that have also done business with Matt, also asked him to support his statements as well. Fair questions were asked of both parties and the situation was resolved.

I completely agree with Robert. What would it take for YOU to believe Dennis?

 

[norsmis]

Here is a question: Did the customer get their money back?
Case closed.
Was Matt a "bad" seller? In my opinion he should have communicated better but he DID NOT rip these people off.
Jamie what will it take for you to understand? Maybe you should run your own business with the amount of sales that Matt has and see if you could run it without any mistakes.
Matt also stated that he is implementing new technology to prevent these types of things from happening again. Matt recognized he had short comings and is fixing them.

 

[jglass38]

Lets be clear on what has happened here. Matt did a poor job with customer service. Not his first, no doubt not his last. (see the Canadian BOI for an additional example). When someone has the audacity to question him, he throws around PMs, negative reps and bad trader ratings (and talks about a wolfpack of some sort). Certainly not the sign of a good guy in MY book. Unfortunately as had happened in the other thread, the complainant gets shouted down by Matt's friends and supporters. Certainly sounds like Robert was dead on in his assessment.