Nicole Elliser
New member
We placed an order with Matt on April 4th for the following:
1 Scale weighing in 0.05 gram increments
1 Ranco thermostat
40 foot of 3" 10 watt heat tape
On 4/6/06 our credit card was charged and we assumed the order was on the way.
On the morning of 4/8/06 we decided we needed to add something to our order so we called Matt to see if he sent it out yet. He hadn't and we added 3 foot of 11" heat tape to our order. He told us the order was going out that day. Our credit card was charged again on the 8th and we again waited for our order.
On 4/18/06 we contacted Matt to tell he we had not received our order yet and wanted to know what the hold up was. Here is the e-mail we sent:
Matt
I placed an order on 4/4/06.......I spoke to you on
> 4/8/06 and you said the order was going out that
> day.......I never received my order.......you
> charged my credit card on 4/06/06.......I would like
> to know when you plan on shipping my order.......and
> I would like a tracking number when you
> do......please get back to me asap.......
> Kevin Elliser
> K&N Reptiles
Here is the reply I received:
Hey Kevin,
Thanks for your email. Your order shipped on the 6th,
and you should received it for sure by now.. I will
reship you another order tomorrow with a signature
confirmation so the USPS doesn't lose it or send this
one back.. I apologize for the delay and will have the
problem corrected with an urgency! If and when you
receive the original order please return it and I
will refund your shipping.. Thanks again,
-Matt
Sent 03:25 PM, Apr 18th, 2006 from I.P. Address
> 70.180.101.79
Ok if the order was shipped on the 6th then how did you add the 11" heat tape on the 8th?????
So anyway.......the order was not shipped out until 4/24/06 per the USPS tracking number (0103 8555 7496 9813 0307) ....... we received the order on 4/26/06 but we didn't receive what we had actually ordered. this is what was in the box:
1 Ranco thermostat.....correct!
1 Scale weighing in 5 gram increments......Wrong! We made it perfectly clear that we needed to weigh small knob-tail geckos and it needed to be in 0.05 gram increments which Matt said it was.....and he still has that in his ads and website.
40 foot of 3" heat tape 6 watt.......Wrong! We also make it very clear that we needed 10 watt tape. Matt said he never sells 6 watt only 10 watt.....so how did we get 6 watt ?????
3 foot of 11" heat tape......correct.
Ok we called Matt to report the problems .....he actually told us that he thought the tape was 10 watt and that he must have shipped out 500 foot of 6 watt tape without knowing to others ......he asked us to ship the incorrect items back to him and he would credit us the different $120.99 + the return shipping which was $11.00 through USPS.
We sent the items back on 5/2/06 and I made sure to get a delivery conformation # on it......on 5/4/06 their was an attempted delivery and a notice was left........the order has still not been claimed from the post office and if it isn't picked up soon it will be returned to us again..........here is the tracking number to the order we returned.
0305 0830 0002 0370 3406 ...........We have left 4 messages with him since we returned the order.......he will not return our calls.......but he seems to have enough time to post new ads on the other classified websites daily.
I don't think anyone should have to go through this to get what they paid for..........don't get me wrong.....we all make mistakes now and again but I would hope that most of us would fix the problem as soon as it is brought to our attention.........it is 5/10/06 and we have not resolved this problem........I don't want to do a credit back on my credit card but I'm afraid Matt has left us no choice.
Nicole & Kevin Elliser
K&N Reptiles
1 Scale weighing in 0.05 gram increments
1 Ranco thermostat
40 foot of 3" 10 watt heat tape
On 4/6/06 our credit card was charged and we assumed the order was on the way.
On the morning of 4/8/06 we decided we needed to add something to our order so we called Matt to see if he sent it out yet. He hadn't and we added 3 foot of 11" heat tape to our order. He told us the order was going out that day. Our credit card was charged again on the 8th and we again waited for our order.
On 4/18/06 we contacted Matt to tell he we had not received our order yet and wanted to know what the hold up was. Here is the e-mail we sent:
Matt
I placed an order on 4/4/06.......I spoke to you on
> 4/8/06 and you said the order was going out that
> day.......I never received my order.......you
> charged my credit card on 4/06/06.......I would like
> to know when you plan on shipping my order.......and
> I would like a tracking number when you
> do......please get back to me asap.......
> Kevin Elliser
> K&N Reptiles
Here is the reply I received:
Hey Kevin,
Thanks for your email. Your order shipped on the 6th,
and you should received it for sure by now.. I will
reship you another order tomorrow with a signature
confirmation so the USPS doesn't lose it or send this
one back.. I apologize for the delay and will have the
problem corrected with an urgency! If and when you
receive the original order please return it and I
will refund your shipping.. Thanks again,
-Matt
Sent 03:25 PM, Apr 18th, 2006 from I.P. Address
> 70.180.101.79
Ok if the order was shipped on the 6th then how did you add the 11" heat tape on the 8th?????
So anyway.......the order was not shipped out until 4/24/06 per the USPS tracking number (0103 8555 7496 9813 0307) ....... we received the order on 4/26/06 but we didn't receive what we had actually ordered. this is what was in the box:
1 Ranco thermostat.....correct!
1 Scale weighing in 5 gram increments......Wrong! We made it perfectly clear that we needed to weigh small knob-tail geckos and it needed to be in 0.05 gram increments which Matt said it was.....and he still has that in his ads and website.
40 foot of 3" heat tape 6 watt.......Wrong! We also make it very clear that we needed 10 watt tape. Matt said he never sells 6 watt only 10 watt.....so how did we get 6 watt ?????
3 foot of 11" heat tape......correct.
Ok we called Matt to report the problems .....he actually told us that he thought the tape was 10 watt and that he must have shipped out 500 foot of 6 watt tape without knowing to others ......he asked us to ship the incorrect items back to him and he would credit us the different $120.99 + the return shipping which was $11.00 through USPS.
We sent the items back on 5/2/06 and I made sure to get a delivery conformation # on it......on 5/4/06 their was an attempted delivery and a notice was left........the order has still not been claimed from the post office and if it isn't picked up soon it will be returned to us again..........here is the tracking number to the order we returned.
0305 0830 0002 0370 3406 ...........We have left 4 messages with him since we returned the order.......he will not return our calls.......but he seems to have enough time to post new ads on the other classified websites daily.
I don't think anyone should have to go through this to get what they paid for..........don't get me wrong.....we all make mistakes now and again but I would hope that most of us would fix the problem as soon as it is brought to our attention.........it is 5/10/06 and we have not resolved this problem........I don't want to do a credit back on my credit card but I'm afraid Matt has left us no choice.
Nicole & Kevin Elliser
K&N Reptiles
