• Responding to email notices you receive.
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    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

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    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

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    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

MG Reptiles / Matt Graybeal bad guy.....

shrap said:
But Matt did say he did email her, so I really wish Matt would have posted the emails with headers so that aspect can be cleaned up as well.
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Me and you both, I never clean out my mail box and save everythign I think i will need later.. I kept bumping the 3gig limit on my account so some stuff had to go..lol If I had those it would clear alot of this mess up...
 
This is the second bad guy BOI thread in a matter of a week for Matt. Both deal with less than stellar customer service (from the customer's perspective and from more than a few people outside the deal). Whether anything was intentional will never be known. I think we all need to remember that whether we are selling toilet flappers, heat tape or Boas, we need to treat our customers like gold. Whether that means refunding a few bucks to keep someone happy or making a phone call, then it should be done.

Also, was it really necessary to throw the negative trader rating in there?
 
MGReptiles said:
Me and you both, I never clean out my mail box and save everythign I think i will need later.. I kept bumping the 3gig limit on my account so some stuff had to go..lol If I had those it would clear alot of this mess up...
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I guess you should have chose older emails to delete instead of ones from three or four days ago. And I know how much space those text emails take up.
 
jglass38 said:
Also, was it really necessary to throw the negative trader rating in there?
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Read the first post of mine Jamie!! He/She lied about several things! Do I need to put in bold for you too? THE CARD WAS REFUNDED!!!
 
shrap said:
I guess you should have chose older emails to delete instead of ones from three or four days ago. And I know how much space those text emails take up.
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It was actually the 18k+ text emails and the 1,219 emails with attachments
 
How did she lie? She has not seen a refund yet on her card.
 
I tell ya what in the last few months you have changed Jamie, you have went from someone I considered a friend to running with the wolf pack on another forum.. What would you have me do all might know it all Jamie, drive to their bank with a gun and make them hurry up?? All I can do is put in the order for the refund... Wolf Wolf!!
 
MGReptiles said:
I tell ya what in the last few months you have changed Jamie, you have went from someone I considered a friend to running with the wolf pack on another forum.. What would you have me do all might know it all Jamie, drive to their bank with a gun and make them hurry up?? All I can do is put in the order for the refund... Wolf Wolf!!
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Matt, unfortunately you have done some things that in my eyes are low and unethical (and ungodly I might add, but not because of any religious feelings I have since I have none). They have nothing to do with these threads. I tell it like I see it. Unfortunately there is no middle ground with you. Someone is your buddy until they voice an opinion on your dealings and then they become your enemy. Where is this wolf pack? Why would ANYONE have a gripe with you if they weren't wronged?
 
You guys might also check comments on the member feed back scores.......Matt has already ran there and gave me a bad rating and said I was a liar and to be very careful when dealing with us.......what is all that about.......Matt has never purchased anything from us.......how are we bad people.........come on you guys this is not right.

Rich did not start this site for people to have pi$$ing wars.......we came here with a legitimate post and this is how we get treated.......[/QUOTE]

yeah he likes to play that game, even if you just disagree or recommend buying from someone else. all the smart comments and trash talk isn't necessary. how would jesus have handled this??? what goes around comes around, sooner or later. jamie, woof-woof! lol karma is great!!!


vaughn
 
You know, this is rather comical.

I've never dealt with Matt, but from everything I hear he's a great guy. Does this mean good guys can't have hiccups? Of course not. Matt says the card was charged, and has shown a copied part showing that. I doubt he'd lie and make that up.

On to my second point. Before one complains about anothers customer service, I'd suggest they look at their own. You know the saying, those that live in glass houses shouldn't throw stones?
 
Wow all this and not even a full moon :)

Everyone makes mistakes, it's how they correct them that matters.

Matt ya know I like ya but hitting their trader rating that's a no no. Isn't their a saying that The Customer is Always Right!! Now that can't be true all the time But..

I would have liked to have seen Matt come here and say --My bad should have let you know the package arrived and that I refunded your CC. Sorry for this whole mix up!!

It all started because you shipped the wrong items Matt.

I see some mistakes or missunderstandings on both sides, the way things have been around here lately I can understand people being a bit jumpy..Randy
 
Well we are currently dealing with Matt. Our transaction so far has been great. He has always gotten back in touch with us via either email or phone if we weren't able to reach him. Matt has also been very helpfull in questions that we've had and from what I've experienced, seems to be on top of his stuff. Coming from a small business owner, that's not always easy either. We are all human and all make mistakes at sometime or another whether we are the customer or the seller. All we can do is try to treat people the way that we'd like to be treated.

If in fact you did pick up the order why is the USPS site saying different?
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Another thing about USPS, (not sticking up for them, but) they aren't always perfect either and through our experience we have found that sometimes they do not scan/update their system as they should.

Oh and Matt, PLEASE :NoNo: don't go to any banks w/ any guns....OH DEAR! :ack2: LOL

(just my 2 cents)

JENNIFER
 
Matt, something going wrong or stuck in your head on some RL drama or something? Doesnt seem like your focus is at 100% right now, shipping the wrong product? Maybe you need a vacation or something, just something to lighten the load a bit.

Besides, when it comes to people saying things about matt and his business, he doesnt try and attack everyone who says anything. Just depends on how you word things and if you sound aggressive or not with your words. I have made a post or two about Matt before but always kept things light, locigal and NON-threatening or Non-aggressive.

Matt is a real decent guy, and there's alot of real decent guys and gals in this hobby, and we all have our moments with temper flare-ups or words spoken out of emotion prior to the thought process. I don't believe this makes him a bad person, just NORMAL (in the eye's of your own beholder) in the sense that he's not perfect and never will be. Just like you and me. Besides, if he was any other way, or hid behind the facade of the "business person" i'd think him a poser. "Oh let's not show our *censor* in public now!".. Who cares what the public's opinion of you is, none of it matters when the time comes for judgement. You asked what Jesus would do, he wouldnt ask you to be who you are not!
 
Matt is a great guy all around. I have conducted around 10 transactions with MG Reptiles and I have been very pleased with each experience.

Like it was said...."you can't please everyone"...

...and Matt knows he will still get my business anytime I need something :D
 
daniel1983 said:
Matt is a great guy all around.
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Could not agree more!!!

daniel1983 said:
Like it was said...."you can't please everyone"...
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To act like Matt is without any fault in this transaction is just plain silly and acting like a "homer" as we say in the sports world. Meaning you have your blinders on.

Ravensgait hit it on the head when he said, "I would have liked to have seen Matt come here and say --My bad should have let you know the package arrived and that I refunded your CC. Sorry for this whole mix up!!"
 
ravensgait said:
Wow all this and not even a full moon :)

Everyone makes mistakes, it's how they correct them that matters.

Matt ya know I like ya but hitting their trader rating that's a no no.
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It was a bad transaction! There are lies in the first post, told me this and told me that.. Nope its a lie..

ravensgait said:
It all started because you shipped the wrong items Matt.
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Yes and I apologized until I was blue in the face for it. I refunded the items that were sent back, what more can I do?

INSANE CANES LLC said:
Oh and Matt, PLEASE don't go to any banks w/ any guns....OH DEAR! LOL
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LOL now you know why I took that revolver off your hands:reddevil:

HerpLuver said:
Doesnt seem like your focus is at 100% right now, shipping the wrong product? Maybe you need a vacation or something, just something to lighten the load a bit.
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Well honestly yes.. I was recently bruned from my ankle to my knee with gas, I am getting married, going through a divorce(long story), building a house and having child support issues and work 16 hours a day then have to put up with this crap because 2 people couldent reach each other.. I am about as stressed as they come.. But I refuse to let any of this other stuff reflect on my customers, they deserve better!
 
shrap said:
To act like Matt is without any fault in this transaction is just plain silly and acting like a "homer" as we say in the sports world. Meaning you have your blinders on.Ravensgait hit it on the head when he said, "I would have liked to have seen Matt come here and say --My bad should have let you know the package arrived and that I refunded your CC. Sorry for this whole mix up!!"
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I did mess up and send the wrong product, as soon as I was imformed I told them to send it back and I would refund the shipping as well.. I apologized to Kevin several times about the mistake. Now should I degrade myself to the point of begging for forgivness over a scale and some flexwatt??? I refunded the card the same day I got it back, emailed them of the status several times.. I missed, didnt get or whatever on the phone calls and for that I DO apologize...
 
Matt,

My last post was in direct reply to Daniel..... I just have to take exception to the peanut gallery that seems to think you are without fault in this.

I KNOW you KNOW you made an error. I KNOW you made it right as soon as possible and I KNOW you apologized. Can't ask for more and I am not. Except maybe proof of communication..... poke :)
 
I would have liked to have seen Matt come here and say --My bad should have let you know the package arrived and that I refunded your CC. Sorry for this whole mix up!!
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I agree with that statement. Matt, I have known Kevin and Nicole from K & N for years. They are good, honest people. I think this has been an unfortunate mix up. I think that an apology for the mixup would have been suffecient and would have shined a more positive light on you. Mix ups happen, and the best thing to do is apologize and go on. You have refunded the cc, and I am sure Kevin and Nicole will acknowledge that fact. I urge you to pull the negative feedback. It was a misunderstanding and these things happen.
 
shrap said:
To act like Matt is without any fault in this transaction is just plain silly and acting like a "homer" as we say in the sports world. Meaning you have your blinders on.
Click to expand...
shrap said:
My last post was in direct reply to Daniel..... I just have to take exception to the peanut gallery that seems to think you are without fault in this.
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Since it was directed at me......I guess you are saying that I have my 'blinders on', I am 'silly', I am a 'homer', and I am part of the 'peanut gallery'....you drew all those conclusions about ME from that one post?...AMAZING!....all I said was 'you can't please everyone' and related my experience with MG Reptiles.....

Where did I say Matt was 'without fault'? Please quote it if you can...cause I think you pulled that one out of thin air.

If Matt were 'without fault' and "could please everyone'', there would have been no point in my quoted comment or this entire thread. I still fail to see what makes me part of the 'peanut gallery'. Was it because I stated I had a good experience with MG Reptiles in a thread that labels him as a 'bad guy' in its title?

I guess from now on I should not post any good experiences with people because I risk being called a 'silly' 'homer' sitting in the 'peanut gallery' with my 'blinders on'.
 
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