MGREPTILES Trouble with shipment

[Chameleon Company]

Having a hard time giving substance to the BOI as being the best place to ask. Just me, but I don't think it was.

 

[Dennis Hultman]

Having a hard time giving substance to the BOI as being the best place to ask. Just me, but I don't think it was.

Maybe so, I would probably agree with that but my purpose and the view I took about posting it here goes hand-in-hand with the other points I have touched on.

 

[crotalusadamanteus]

Not sticking up for Matt, as I feel his customer service has lacked of late, but those PM's do seem fairly suggestive in their wording. "feel free to post it" ?? That can easily be seen as trying to "tarnish" in a round about way.

Not saying this is so, just that it can be seen that way IMO.

Rick

 

[Scott Ashton]

Not sticking up for Matt, as I feel his customer service has lacked of late, but those PM's do seem fairly suggestive in their wording. "feel free to post it" ?? That can easily be seen as trying to "tarnish" in a round about way.

Not saying this is so, just that it can be seen that way IMO.

Rick

I agree Rick.

It may not have been the intention, but that's how it comes off.

Though I'm fairly confident that was NOT the intention.

I'm sure the suggestion of price collusion was troublesome - one which as I suggested earlier has less to do with a regulatory concern than it does with an ethical one.

 

[Dennis Hultman]

one which as I suggested earlier has less to do with a regulatory concern than it does with an ethical one.

Yes, and if it was one ethical concern, I would have chose another venue in private. But there are multiple ethical concerns tied closely here. That is why I chose to post it.

 

[Suncoast Herpetological]

I have no dog in this hunt but if the BP.net thread that was linked a few pages back is the only basis for Matt's legal action, that should be one chuckle of a lawsuit. As most everyone knows, the truth is an absolute defense to slander or libel. I read through that thread twice and saw nothing but people recounting their personal experiences. Some were good, most were not. I tend to agree with the gentleman who suggested that Matt might better spend his cash on some additional staff rather than a pointless waste of the judicial system's time. Getting his shipping time down to industry standards would make all these problems moot.

Just my 2 cents

Incidentally, whether or not there are 10, 50 or a 100 people out there selling the same product, when any significant number of them that account for a significant percentage of the sales of that product agree to afix similar or identical pricing to those items in an effort to manipulate the market.....that is, by definition, price fixing.

 

[Dennis Hultman]

Actually Scott sales are better now then they have ever been, not tootin my horn here, just stating the truth. Shipments ae going out nicley except for a troublesome ranco delay thats fixed now..

I assume that is why BOI type posts are going up on other forums as well now.

Everywhere one turns there is another. I have trouble believing that so many are targeting you to destroy your business.

01-27-2007, 07:20 PM MG Reptiles-not a good experience
Hey! We ordered a scale from Matt at the beginning of December. He kept saying he had sent it, but he never ended up sending it until the 21st. When it did arrive (New Years), it was the wrong scale. It turns out he didn't even have the type of scale that he was trying to sell. We recieved a partial refund, but didn't get the money back from sending him back the scale. We recieved a lot of excuses from him and he never seemed to get to the point and actually answer our questions. Not a good experience.

On the other hand, we recieved a great Scale from Reptile Basics. Rich has great service and ships really fast! Thanks Rich!
__________________
Eric
The Gecko Globe
www.geckoglobe.com

 

[GotBoids18]

After reading the entire thread today, I feel that it's a bit late to comment on some of the MANY issues but I'll do so anyway. I haven't done business with Matt in the past but whenever I've seen his name mentioned, he was always held in very high regards. This is what brought me to read this "bad guy" thread. After reading all of Bonk's posts, I can clearly see that he was/is in the right. I also see his attempts to hit Matt's nerves were childish and uncalled for. Different people deal with aggrivation differently.. I put myself in Ken's shoes and wondered how I would react.. First off, I contact Matt for supplies that I need to have for live animals that are coming in.. I tell Matt that this is a RUSH order, he agrees to "rush the order".. If I don't have the products I need when I need them and have to purchase them elsewhere to support the health of my animals, I am going to do so and expect a FULL refund of my money from a distributor that failed to meet their agreement (which IMO should VOID any contracts or expressed terms the seller will hold to the buyer i.e. *no refunds on certain products).. So now I am sitting on $500 and some change worth of products I do NOT need and cannot return.. You better believe this is the point I will turn "ugly".. I just cannot deal with being cheated in a polite manner, others can. I was glad to see that the blind comradery in the begining of the post has changed direction.. It's like this, I go to a bar and someone provokes a friend for no reason, I have their back.. On the other hand, if you are asking for it, you are on your own. It seems like Matt has been falling off for quite some time and as someone mentioned earlier, the small percentage of bad sales doesn't mean much to him. Matt made mistakes and is attempting to divert the heat onto everyone else including his customers, competitors, distributors and basically anyone who's got a problem with what he's doing.. This is common behavior for someone in a panicing state and an inability to admit guilt. What is the more feasible situation, Matt (one person) is right and EVERYONE else (many people) is wrong or the other way around? I definitely won't be an MGReptiles consumer in the future after seeing the lack of responsibility displayed by the company owner.

 

[Dennis Hultman]

My customer service is top notch, thats the real problem.. People saying this and that is bad and really havent even ordered from me, they were TOLD by someone else and knows someone else's brother that has ordered form me. It has to stop..

Recent posts for those that believe the issues have been fixed. What did all this customers do wrong Matt?

Yesterday, 02:26 AM
Default Re: MG Reptiles-not a good experience
well i ordered a herpstat, a esu power console and 2 strips of fully wired flexwatt(a two foot piece and a three foot piece). when it finally came in, the box had the herpstat and esu but the flexwatt was in two, three foot pieces.


i contacted him through email(because he will never return a call), and he told me he would send me a four foot strip on wednesday. this was maybe four or more wednesdays ago and i never heard from him since. i called shortly after that and not to my surprise he never called back.

i went to him because he is on this forum and i thought that i would support the bp.net community rather than go to a supplier that would get my order right and have the time to deal with me...

anyways just thought i should finally post my feedback with mgreptiles.

thanks!
__________________
JULEZ



---------------------------------------------------------------------------------------
01-28-2007, 05:59 PM #16
Pork Chops N' Corn Bread
Registered User

Pork Chops N' Corn Bread's Avatar

Join Date: 03-16-2006
Location: 2 floors below Hell!
Pork Chops N' Corn Bread is welcome around here

Default Re: MG Reptiles-not a good experience
I've been waiting 2-3 weeks now with no answers as to if my order went out. I sent him an email saying either you let me know if I was billed and if the order went out by Monday the 29th OR consider my order canceled and I'll take my money elsewhere.
Either way, I won't be using Matt again
__________________
~Jake~


01-28-2007, 06:24 PM #17
pslsnakes

Default Re: MG Reptiles-not a good experience
I ordered from Matt 2 MG a few feet of Flex Watt, some connetors, and a few misc. things. First off, it was not shipped when he "said" it was. It got to me late, about 1.5 weeks late. And then when i finally got it....One, I had to give the mail man 10 bucks cause Matt shorted me on the shipping, and it turned out to be the wrong Flew Watt.

Ugh....Never again will I order from MG Reptiles.

Ive also used ReptileSupply, they were great. Big Apple is great, but prices arent the best. Bean Farm is also great.
__________________
-My Snakes-

3.5.0 - Python Regius

Everywhere you look! There's another post. It's the same as it was at the beginning of this thread.

 

[varnyard]

I have no dog in this fight either, but I will say that I have dealt with Matt. Everything went fine, I got what I ordered from him. He stayed in contact and everything went smooth. Maybe I got lucky.

 

[Dennis Hultman]

I have no dog in this fight either, but I will say that I have dealt with Matt. Everything went fine, I got what I ordered from him. He stayed in contact and everything went smooth. Maybe I got lucky.

I will be the first to state that I ordered from Matt as well, and didn't have a problem just as you. We are now moving into the dozens that have not been treated well. When does it stop mattering if we had a good transaction?

I hope this puts down the notion that has been stated many times that we are to "cliquish" here to call a spade a spade, when it comes to member status here.

It doesn't matter how we were treated the evidence is abundant that many have not received anything resembling a fair shake with their purchases. It continues to this day.

I can pull up recent posts where people relied on our feedback as a community to do business with this company only to be let down. Matt was given the benefit-of- doubt even in this thread, and in my opinion he has let himself and everyone else down.

Things are happening elsewhere as Matt has stated; but I disagree that it has nothing to do with Fauna or the email sent. That again, is my opinion.

 

[kmurphy]

As stated, my posts on price fixing were never addressing the legal definition. Just the impossibility of so few to actually fix the price. From a consumer stand point, half the industry deciding that a certain BP morph should sell for x, and crying foul when someone sells for less, fits my definition of price fixing.

 

[MGReptiles]

This thread was brought back to life not because I had bad customer service but because I emailed little baby Dennis.. Why do you children keep talking about my customer service?????? Are you stupid?? Honestly it is because you all do not have anyone elese to consume on here.. You have to make things look worse then it really is, and this time you breath life into things that happened MONTHS ago.. I am not throwing blame anywhere, you dont have a clue as to what has really happened, so why comment..

 

[Griz]

Matt, I understand being frustrated but you need to step back. I have been real quiet about our 2 dealings and really don't see the need to add anything to this self-destruct inferno. But, if you are going to come onto this forum and call us babies, call us stupid, say that any customer service issues are more make believe then anything, then I will step up as well.

Matt, before you hit the post reply button, you might just want to listen to that little voice inside of you. If you are who you say you are then I trust you will finally listen to it. It's getting old Matt. It really is.

Griz

 

[MGReptiles]

If you are who you say you are then I trust you will finally listen to it. It's getting old Matt. It really is.

Griz

Bob your right I am fedup with the badgering on this and other forums! It is causing me nerve and health problems among am mad all the time.. It is getting super old, you have no idea.. But then again I didnt think anyone would get tired of stepping on my neck.. Oh and buy the way where did I call you stupid? Please quote the text whrre I said Bob Woodard is stupid???

 

[varnyard]

This thread was brought back to life not because I had bad customer service but because I emailed little baby Dennis.. Why do you children keep talking about my customer service?????? Are you stupid?? Honestly it is because you all do not have anyone elese to consume on here.. You have to make things look worse then it really is, and this time you breath life into things that happened MONTHS ago.. I am not throwing blame anywhere, you dont have a clue as to what has really happened, so why comment..

Matt, I don't know who you are referring to. To tell you the truth, I could care less. Your attitude really stinks, that much I do see. I am sure I am not the only one that sees this. You need to take some time to think about your answers, they do not show you in a good light based on your comments here. JMHO.

 

[ravensgait]

Matt what the heck!!! It's here for all to see your customer service has real problems and from the responses that you are giving now you have some problems as well.

You just insulted everyone that reads this thread!! Matt have you ever climbed a Mountain or a really big hill?? ever notice that it takes a lot longer to get to the top than it does to get Back to the bottom!! especially when you fall off... Randy

 

[MGReptiles]

oh my I got a warning for calling someone a child..lol.. That has o be the most immature thing I have ever heard of.. Since I am unalble to express myself here I will have to leave.. Its a shame I cannot defend myself here, I am being attacked again and cannot defend myself because of the mods(WHICH STARTED THIS).hmmm, interesting. I am betting little dennis helped with the warning didnt he.. Kind of a shut him up type of thing... . Talk to you all soon..

 

[Griz]

Bob your right I am fedup with the badgering on this and other forums! It is causing me nerve and health problems among am mad all the time.. It is getting super old, you have no idea.. But then again I didnt think anyone would get tired of stepping on my neck.. Oh and buy the way where did I call you stupid? Please quote the text whrre I said Bob Woodard is stupid???

Why do you children keep talking about my customer service?????? Are you stupid??

Matt, you made a general comment about the masses as a whole.

Matt, the email you sent, while your intentions may have been in good faith, does appear to be collusion to keep the prices high. I can see this both ways. Had this occurred a year ago you had better believe that countless people here would have stood up to defend you.

But, you have to ask yourself, why that is no longer the case today? Why are people less willing to stand up for you Matt? We all know that answer. You are developing a track record that is less than stellar. Therefore, people are less willing to go out on a limb and give you the benefit of the doubt.

Matt, I know it's hard and I know it's very frustrating at times. But, you need to simply suck it up and start making better decisions. I still don't believe you to be a bad guy but then again, as you and I have already discussed, I do business now with a different outfit. Who to buy from is a choice and regardless of your current intentions, there are a lot of choices out there.

Clean up your act (I know you are working on it) and stop being pestered into responding to situations like this. You, despite your intentions, created this situation and only made it worse by responding. Just step aside and take a deep breath Matt. None of this is worth losing your health or mental acuity.

Griz

 

[monkeywrench133]

Matt, You know I'm saying this as a friend: Stop Typing NOW! I know you want to defend yourself, and I understand, but if you continue like you're doing, you are going to lose this battle, Badly. However, it isn't too late for you to still win the war, so to speak. If these accusations are false, have faith that the truth will prevail. But right now, your responses are hurting you. Walk away from the computer and focus on your priorities, family and keeping your customers happy.