MGREPTILES Trouble with shipment

[Rainbowboaman]

Jim Swanson,
Thanks for the details of your transaction with Matt. Welocome to the BOI.

 

[Laura Fopiano]

Thanx for the post Jim, welcome to Fauna and the BOI!!!!

 

[bonks]

I have checked with the status of my return this morning and I will be notified when it has arrived and been signed for then it will be up to Matt Ken

 

[MGReptiles]

Well I received Kens return back today and the box has indeed been opened. There are things broken and MISSING from the return. Ken order consisted of the following

60 Clip Sets
60 Insulators sets
60 feet of 3” flexwatt
3 plug and play dimmers

I received back today in an OPENED BOX

60 Clip Sets
29 INSELATOR SETS
60 feet 3” flexwatt (I beleive I havent measured it yet)
3 DIMMERS (2 are broken in the same exact place, I bet they have your fingerprints on them Ken)

I am not sure what type of con you’re trying to pull here but it will not be allowed. The clip sets were double bagged and the inside bag was torn and the outside bag was intact(lowes bag tied has no holes) BUT the clip sets were spilled out throughout the box. I will be sending the items back to Ken that are broken and shorted. Ken you do realize you have committed several types of fraud here don’t you????

Here are some pics of the exact way the box looked when it was opened and the contents removed from their bags, the clips were all over the place but the others where still sealed in the lowes bag????. It is basically impossible for the dimmers to have been broken are they were encased with bubble wrap.

Now I am a man of my word and will still honor the store credit for the items that were not intentionally damaged and stolen…

 

[Jim O]

Matt,

Was the box marked as having been opened for customs inspection?

 

[MGReptiles]

Nope, I checked just to make sure as I know they like to get their grimey little fingers in there.. They will stamp the box "inspected" if they do..

 

[jglass38]

Well I received Kens return back today and the box has indeed been opened. There are things broken and MISSING from the return. Ken order consisted of the following

60 Clip Sets
60 Insulators sets
60 feet of 3” flexwatt
3 plug and play dimmers

I received back today in an OPENED BOX

60 Clip Sets
29 INSELATOR SETS
60 feet 3” flexwatt (I beleive I havent measured it yet)
3 DIMMERS (2 are broken in the same exact place, I bet they have your fingerprints on them Ken)

I am not sure what type of con you’re trying to pull here but it will not be allowed. The clip sets were double bagged and the inside bag was torn and the outside bag was intact(lowes bag tied has no holes) BUT the clip sets were spilled out throughout the box. I will be sending the items back to Ken that are broken and shorted. Ken you do realize you have committed several types of fraud here don’t you????

Here are some pics of the exact way the box looked when it was opened and the contents removed from their bags, the clips were all over the place but the others where still sealed in the lowes bag????. It is basically impossible for the dimmers to have been broken are they were encased with bubble wrap.

Now I am a man of my word and will still honor the store credit for the items that were not intentionally damaged and stolen…

Once again Matt you are doing immeasurable damage to your business by coming on here and ranting about fraud and theft and general conspiracies. You still don't get it. What would Ken have to gain by intentionally breaking the dimmers before sending them back for what he expects to be a full refund? Hopefully Ken had the good sense to take his own photos of what the box looked like before he sealed it. Then he could come on here and claim the same things about you. In the end though, he is the customer and you will lose more sales.

 

[MGReptiles]

Once again Matt you are doing immeasurable damage to your business by coming on here and ranting about fraud and theft and general conspiracies. You still don't get it. What would Ken have to gain by intentionally breaking the dimmers before sending them back for what he expects to be a full refund? Hopefully Ken had the good sense to take his own photos of what the box looked like before he sealed it. Then he could come on here and claim the same things about you. In the end though, he is the customer and you will lose more sales.

Jamie your are indeed a total idiot aren't you.. Good Lord man wake up.. I know your totally obsessed with me but get a life..

What would he have to gain? I dunno, do you think him ranting and raving, cussing and calling me names would help him get a refund? NOPE but he did.. He could take a million pics right before he did the deed there genius.. Back to ignore for you little troll...

 

[MGReptiles]

 

[jglass38]

I suppose I'm part of the conspiracy as well?

 

[jglass38]

As usual, Matt resorts to negative rep points to anyone who questions his business ethics or quite apparent lack of customer service skills.

"Your a total idiot.. I bet you forget to breathe dont you"

It would actually be YOU'RE a total idiot, not YOUR. If you are going to insult me, at least get it right. Keep playing the god card, there are probably a few people that still believe it.

 

[Wilomn]

Once again Matt you are doing immeasurable damage to your business by coming on here and ranting about fraud and theft and general conspiracies. You still don't get it. What would Ken have to gain by intentionally breaking the dimmers before sending them back for what he expects to be a full refund? Hopefully Ken had the good sense to take his own photos of what the box looked like before he sealed it. Then he could come on here and claim the same things about you. In the end though, he is the customer and you will lose more sales.

jaimie, bonkers came out lying. He's most likely lying now.

Pull your head out and take a look, unbiased if you can possibly do that, and then see if you come to the same conclusion.

The hardon you have for Matt is unbecoming and seems to be getting in the way of any common sense you may once have had.

 

[jglass38]

jaimie, bonkers came out lying. He's most likely lying now.

Pull your head out and take a look, unbiased if you can possibly do that, and then see if you come to the same conclusion.

The hardon you have for Matt is unbecoming and seems to be getting in the way of any common sense you may once have had.

Wes, as has become apparent, your once fairly strong grasp on reality continues to slip. Read through the thread again and see if you can follow along. Maybe you'll address some of the points that Rich made and stop giving a free pass where it isn't deserved.

 

[MGReptiles]

It is really sad to see some much hate in a person to the point they cannot see the truth... Jamie I don't like you much either and think everyone knows that, but I would still help you in anyway I possibly could.. Yup I gave ya neg rep points, you deserved them.. There is no conspericy, its called lying!!

 

[jglass38]

It is really sad to see some much hate in a person to the point they cannot see the truth... Jamie I don't like you much either and think everyone knows that, but I would still help you in anyway I possibly could.. Yup I gave ya neg rep points, you deserved them.. There is no conspericy, its called lying!!

Matt,

Saying that I hate you would be implying that I ever cared about you in the first place. Just fix the customer service issues and no one will ever have a bad thing to say about you. The fact that you still don't get it and continually throw blame every which way but where its deserved, blows my mind. You are the seller. You have the larger burden to gets things right and make your customer happy. Not the other way around.

 

[MGReptiles]

Saying that I hate you would be implying that I ever cared about you in the first place.

Man I used to have 10+ emails from you a week, asking to help with this or that. You even wanted me to send a bax in to Fedex for you to get you certified. I even had pics you sent me of hatchling balls you emailed me.. You just found a new posse to hang with.

Just fix the customer service issues and no one will ever have a bad thing to say about you.

Thats the plan boss.. I dont have a customer service issue btw, I had a stock isse that has been fixed..

The fact that you still don't get it and continually throw blame every which way but where its deserved, blows my mind. You are the seller. You have the larger burden to gets things right and make your customer happy. Not the other way around.

Throwing blame??? Ken is trying to screw me man, you dang skippy Ill throw the blame.. You think because I am the seller I should allow people to steal from me.. You woul dlast about 4 seconds in the reptile world.. Like I told you once before call me up and we will discuss our differences 304-836-5147, email me and Ill give you my home number. No more bait for me..

 

[PythonGuy]

Matt,

The fact that you still don't get it and continually throw blame every which way but where its deserved, blows my mind. You are the seller. You have the larger burden to gets things right and make your customer happy. Not the other way around.

Did you even look at the pictures? He had obviously rooted around in the box and started messing with things. No inspection notice obviously reveals that Ken is trying to pull one over on Matt. This is a clear case of bias on your part.

 

[Chameleon Company]

Oh my !!

Seems the crappola hit the fan again !

Matt, it is clear that you believe that things were damaged by Bonks, etc, and you provide an account of why you believe this. I would like to at least point out that you not only pointed out your concerns, but you came here spitting some fire again. Net result is that Bonks is convicted by you before you've heard an explanation from him. Maybe the chances of him having a good explanation, if one is possible, are 1 in 4, just to suppose He may not have one, but you just made it irrelevant. While you indicate that you will still make good on the credits, its not coming off gracefully.

And then this from Wes, my buddy :

jaimie, bonkers came out lying. He's most likely lying now.

Maybe he did, I don't know to a certainty, and maybe he is now, again we do not know. But for those who might need a reminder, you Wes came out lying bigtime earlier in this thread, and then used those "facts" to bash Bonks. In fact, it took a couple of other vigilant posters to show that you were lying about the return policies of all the major businesses you cited, and that you had in fact fabricated them !! We all make mistakes Wes, but you referring to anyone else as a "liar" in this thread is a bit

 

[Suncoast Herpetological]

Did you even look at the pictures? He had obviously rooted around in the box and started messing with things. No inspection notice obviously reveals that Ken is trying to pull one over on Matt. This is a clear case of bias on your part.[/QUOTActually, there are a number of possible explanations. The problem is that the only ones who actually know what happened are Matt and Ken. Among the possible scenarios I can come up with are


1.) Ken broke the items maliciously to piss off Matt (Unlikely)

2.) Matt broke the items and removed a few to discredit Ken (Also unlikely)

3.) Customs searched the box on the way back, damaged some items,and forgot to sticker it. (Possible)

4.) Matt shipped the order originally in the same condition that he received it back (Possible)

5.) UPS was rough on the box on the way back and the items broke in transit. (Possible)

These are just a few off the top of my head. the bottom line is that this was a lousy transaction from the get go on both sides. Nothing can be pr oven and it comes down to "he said, he said" and who you think is more credible. In any situation like that, you wind up with people on both sides of the line.

There is absolutely no way that anything can be conclusively proven on this one. This is one that needs to simply be chalked up as "one of those deals" and ya move on.

 

[Suncoast Herpetological]

Did you even look at the pictures? He had obviously rooted around in the box and started messing with things. No inspection notice obviously reveals that Ken is trying to pull one over on Matt. This is a clear case of bias on your part.

Actually, there are a number of possible explanations. The problem is that the only ones who actually know what happened are Matt and Ken. Among the possible scenarios I can come up with are


1.) Ken broke the items maliciously to piss off Matt (Unlikely)

2.) Matt broke the items and removed a few to discredit Ken (Also unlikely)

3.) Customs searched the box on the way back, damaged some items,and forgot to sticker it. (Possible)

4.) Matt shipped the order originally in the same condition that he received it back (Possible)

5.) UPS was rough on the box on the way back and the items broke in transit. (Possible)

These are just a few off the top of my head. the bottom line is that this was a lousy transaction from the get go on both sides. Nothing can be pr oven and it comes down to "he said, he said" and who you think is more credible. In any situation like that, you wind up with people on both sides of the line.

There is absolutely no way that anything can be conclusively proven on this one. This is one that needs to simply be chalked up as "one of those deals" and ya move on.