Wilomn said:
Interesting. Perhaps it's just out here and I'll have to verify that myself, but over the years I'm sure I've seen the no return on electronics at each of them. I know I've personally been unable to return things to Fry's and Circuit City.
Ohhhhh, you know what, it may have been no refund, store credit only.
I'll check it out in the next month or three, it's a high priority as you see, but I am fairly certain that once it's out it's yours.
I had some time....
Best Buy:
Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return.
30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.
14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, radar detectors and video games purchased as used.
Circuit City:
In-store returns
If you're not completely satisfied with a product, Circuit City will gladly exchange or refund the purchase within 30 days of the sale date, except as noted below.
If you return your merchandise to one of our stores, a credit will be issued to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
Here are some benefits of returning your purchase at a Circuit City store:
• Convenience—We have more than 600 Circuit City Stores conveniently located throughout major markets.
• Fast—We will process your return when you arrive at the store.
• No Shipping Charges—You can avoid having to prepare your product for shipping, locating the nearest UPS or FedEx drop-off site and avoid paying return shipping charges.
• No waiting for your refund—Your credit will be immediately processed when your return is completed at the store.
• Questions? We have knowledgeable, trained sales staff to answer your questions.
• If you'd like to exchange your purchase—We have thousands of items to choose from and our sales associates can make sure you get the product that's right for you.
Return guidelines
• Digital cameras, camcorders, desktop PCs, notebook PCs, monitors, printers, scanners, projectors, PDAs, mobile video, GPS and radar detectors must be returned within 14 days of the sale date, and (except where prohibited by law) are subject to a 15% restocking fee if returned opened or in a non-factory sealed box.
• Home theater seating must be returned within 14 days of the sale date, and (except where prohibited by law) are subject to a 25% restocking fee if returned opened or in a non-factory sealed box.
• There is no restocking fee for defective product returned in exchange for the exact same product, or for product originally purchased as Open Box.
• For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories.
• Opened software, music, games, and movies may be exchanged for the same title only.
• Charges for installation and delivery services are nonrefundable after the services have been performed.
• Restocking fees do not apply to the return of a purchase made from a Hawaii address.
• Circuit City is not responsible for contacting wireless carriers regarding changes or cancellations of your service plan.
• For in-store purchases, refunds are issued in the original payment type. Refunds on check purchases less than 14 days old and in excess of $100 are issued by check from our corporate office within 14 days of the return date.
CompUSA:
In-store Return Policy
If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 21 days from the original purchase or invoice date, you may exchange the product or receive a refund, except as explained below. Computers, monitors, printers, projectors, camcorders, and cameras may be returned within 14 days from the original purchase or invoice date and are subject to a 15% restocking fee if opened (unless defective). Opened software, games, and videos may only be exchanged for the same title. All items must be in new condition, with the original box, packaging, manuals, accessories, and UPC code. Refunds will be made in the form of original payment. Purchases made by cash or check over $250 will be refunded by check from our corporate office within 10 business days. Policy varies in HI & PR.
Fry’s:
Your Satisfaction is Our Success.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.
You can shop with confidence at Frys.com as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.
Certain conditions and/or restrictions apply:
Software, Games, & DVDs
Acer, Apple, Axis, Casio, Compaq, Hewlett Packard, IBM, Intel, Micron, Mitsubishi, NEC, Sony and Toshiba products
Camcorders and Radar Detectors
Refurbished & Reconditioned Items
Damaged Box Goods
Clearance Special Brands
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
Frys.com reserves the right to return any merchandise without a valid RA# to the customer.
All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as toner, ink cartridges, media, batteries, film, etc. must be returned with the factory-sealed accessory or will require a deduction for a replacement. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.
30-day money back guarantee does not apply to special orders.
Software, Games, & DVDs
Computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos are returnable only if unopened. Defective items will be exchanged for the exact same item only.
MANUFACTURER RETURN POLICY RESTRICTIONS
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please call us toll-free at 1-877-688-7678 to allow us to assist you with these manufacturers, or you may call them directly.
Due to manufacturers' policies, Frys.com cannot accept returns or exchanges of certain products manufactured by the companies listed in the table below. These manufacturers deal directly with issues regarding their products and will repair or replace these products in accordance with their own policies. Contact information is also provided for each of these manufacturers.
Please have the following information readily available before contacting the manufacturer or Frys.com: Date of purchase Model and serial number of the defective product.
Manufacturer Applicable Products Manufacturer Contacts
Acer Computers, Monitor Desktops 1-800-371-2237
Notebooks 1-800-816-2237
Apple All Products Tech Support 1-800-APLCARE (1-800-275-2273)
Service Locator 1-800-538-9696
Axis All Products Tech Support 1-800-444-2947 ext.5
[email protected]
http://www.us.axis.com/support/rma.htm
Casio All Products 1-800-962-2746
Compaq All Products 1-800-OK-COMPAQ
Tech Support 1-800-652-6672
Servers 1-800-386-2172
Hewlett Packard Computers, Monitors, PDAs, Printers Tech Support 1-970-635-1000
Pavilions 1-208-323-2551
Peripherals/Printers/Scanners 208-323-2551
Service/Support 1-800-633-3600
Repair/Exchange 916-785-1200
IBM All Products 1-800-772-2227
Intel All Products Wired/Wireless Processors, Networking, and Cameras 916-377-7000
Any Point Home Network 1-800-228-4549
Motherboards and Servers
1-800-404-2284
Communication/Embedded Design 1-800-628-8686
Tech Support 1-800-538-3373
Mitsubishi/NEC All Products 1-800-632-4662
Micron All Products Tech Support 1-800-872-2033
Sony Computers, Monitors 1-888-4SONYPC
Toshiba All Products Voice Support & Information--Toll Free Technical Support: (800) 457-7777
For expedited service, have warranty registration # available when calling. This allows Toshiba to direct you to the proper product specialist.
Camcorders, Radar Detectors, and Televisions (24" or larger)
Refunds cannot be given on camcorders, radar detectors, or televisions 24" and larger. In-home service is offered by the manufacturer on large TV's and may be your most convenient option. Defective items may be returned within 30 days of the purchase date for replacement or upgrade.
Special Return Policy for Refurbished & Reconditioned Items
Reconditioned / refurbished products are sold "AS IS" and are a final sale. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. Frys.com cannot guarantee that these products come with all the original accessories and software.
Damaged Box Goods
These are products that have been opened or are in damaged boxes, and are non-returnable. They are sold "as is" and are final sale. Products sold as "damaged box goods" are denoted by an item number that begins with an "X" and are available while supplies last. Please check the product description page for more details.
Clearance Special Brands
Products sold in Clearance Special Brands section are a final sale and are not returnable.
Frys.com Return Procedure
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-877-688-7678 (toll-free within the U.S.) or INTL:1-860-927-2050.
2. Please provide the following information when requesting a RA#: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
4. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground.
5. Please use the merchandise-return label, located on the back of your packing slip or address the package to:
Frys.com RETURNS
DHL
3435 Airborne Road
Wilmington, Ohio 45177
6. Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.
Credits
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Fry’s does have a very confusing list of exclusions based on manufacturer and their terms are very ambiguos and hard to understand but that is their core policy. The ambiguity is an excellent reason not to shop there since the big boys seem to do it right.
