MGREPTILES Trouble with shipment

[Suncoast Herpetological]

Seems my arrow was right on the mark .... first shot ... long range ..... damn !! Wes, I may be alone in feeling that you have again struggled mightily to find a pissing contest here, first with the made up facts, and then with the continued dribble. Then again, maybe not.

I'm going to say Not Jim. That's a whole lot of misdirected rage there Wes. Blind loyalty tends to be just that....blind.

Matt has been screwing up in this one area pretty consistently for quite some time. This particular customer responded badly as I pointed out earlier but that response was triggered by having TOS thrown into his face instead of an acceptable level of customer service from a shortsighted business owner who was 100% responsible for the situation.

It might be time for a nap Wes. You are getting a bit cranky.

 

[Chameleon Company]

But he just woke up John ! And frankly, if you and a couple of others hadn't pointed out that the "facts" weren't such, then they would have stood. You and I may not always agree John, but I do not have to make up facts, aka lie, to support my opinions. Unfortunate to the topic of the thread, but also typical of Wes to take the low road once again. Maybe he'd be better off taking the foot out of his mouth, and just leaving just the sock behind ?

 

[liquidleaf]

Very well put, Rich. Good customer service is not rocket science.

Business is business. I have not done business with Matt, but the excuse of "having people driving business towards another company" doesn't hold water. There IS such a thing as competition, and it's legal, but assuming that there is a plot to "put you out of business" isn't professional. You obviously do have a lot of issues to work out, or you will lose customers. And yes, there are others selling the same products that don't have the same problems that you do right now, and they will more than likely get business that you lose. However, that is because you have unhappy customers, not because the other businesses are plotting to overthrow you. It seems to me from what I've read that you may have a few VERY unhappy customers who keep venting their frustration (I'm not referring to bonks, there is some questionable stuff going on there that everyone can sense). That doesn't mean they are part of a plot either, just really upset about the situation

I hope you take the criticism being posted here to heart (and sift out/ignore anything offensive of course) and grow your business into a smoothly-running operation. Just my two cents from what I've read for the past few days.

 

[bonks]

John, thanks, I had just fired up the computer to do some online searching for return policies and found you had done the legwork for me.

It seems I was wrong, not completely as this was a custom order, but enough that I'll admit to it.

I still think that Matt is an OK guy and ol bonkers is a lying hypocrit. Being as how he as much as promised Matt he would lie cheat or steal to get his refund, had I been Matt, I would have laughed heartily, told him to have fun, and put him on ignore.

chamco jimbo, your opinion as your book is of value only to those who prefer blinders, to not see all there is to see, who prefer to live as gophers in their warm comfy homes, not truly dealing with the world as it is but the pretend world in which those very gophers are top of the food chain, so to speak.

You, jimbo, keep talking of courst and what would or would not happen as if you had foreknowledge of the outcome of ALL given situations. In reality all you know is how to flap that big trap of yours. It's all supposition on your part, just put in nicer verbiage than some, me, use to make you appear more as "one of the people'' and of those not all are so enamoured of as you yourself seem to be.

Get real jimbo, who's going to go to court over something so small as this? It's great to blow it out of all realistic proportion, to insert YOUR views as if a mandate from some god had been handed down through you to the those of us who are mere lowly peones in this game we play, but the reailty is, you ain't all that, no chips, no nothing.

While I am sure you hear from many too cowardly to say so to me persoanlly how terrible I am for defending folks like Matt and attacking friends of yours like the Sluts of Spokane, wendy and jeane, I too have heard from many who believe that you are a complete and total bigmouth dumbass. I just don't bother telling you because I don't need anyone to agree with me to know I'm right, as I am here.

bonkers lied. bonkers did NOT respond to Matt's email telling him his shipment would be delayed. bonkers DID violate Matt's TOS. bonkers DID threaten Matt.

bonkers is a bad customer, plain and simple.

This does NOT excuse Matt's other screwups, but he IS rectifying the problems; perhaps not a pace that you find satisfactory, but who REALLY cares what you say anyway? Theives? Liars? Scam artists? Yes, indeed, many many of them.

Bottom line:
Matt, good guy fixing known problems. Honest as the day is long.
bonkers, lying hypocritical baby and lousy customer.

Well I have been away for a few days and I caught up with the latest posts,I would like to clarify a few things.In response to this quote ,I NEVER SAID I would lie cheat and steal to get back my money I said I would use every means possible also I did say pray for your sorry ass but I never called him a faggot first of all check my posts I do use spell check which Matt obviously does not.He never contacted me on the 8 of Oct as he has stated,if he would have I would have cancelled my order right away do you not think so. The means that I used were to contact Visa and the Better Business bureau both of which were not much help once a merchant passes your card and refuses to take back the stock you are pretty well out of luck, the BB is only good if both parties are willing to go to arbitration at the cost of 350.00 per party.
You criticise me for my behaviour yet you feel the right to call me a liar and hypocrite as well as calling people the Sluts of Spokanes you are a little higher than mighty also.My attacks on Matt was to show him that he claims to be a follower of God but due to the amount of posts from people claiming that he was not truthful or the way he bad mouthed other companies and blame all his problems on something else or someone it just goes to prove how one might hide their wrong doings behind something good.If calling him a liar,hypocrite and thief are wrong I will apologise,If you read my first post to him, was to order some merchandise and at the same time I congratulated him on his Marriage so it did not start off badly but due to his lack of responsibility things deteriorated quickly.
Original Message -----
From: [email protected]
To: Gourmet privilege
Sent: 27 October, 2006 07:52
Subject: Re: order


Alrighty,
I dont find an order using the email address you used. Also I cannot look anything up with a name of "Ken". Please provide a transaction ID, an email, or a last name. So you have emailed me before??
-Matt

Gourmet privilege <[email protected]> wrote:
Hello Matt just wanted to let you know that I never received the order I placed I never heard from you either So I will contact Visa and cancel the payment Ken



Thank you for considering MG Reptiles for your reptile needs. Your
business is truly appricated! Please feel free to call Matt @
304-836-5147. Thank you and God Bless,
-MG

And after seven more emails I sent him he finally wrote stating the following.

----- Original Message -----
From: [email protected]
To: Gourmet privilege
Sent: 07 November, 2006 20:46
Subject: Re: order


We were out of the clip sets for a few weeks is the reaosn your order was delayed I beleive. Ill look into your order tomorrow. By all means pelase sned back the clips and insulators if you like. The flexwatt is considered a custom order because it is cut to length when the customer places the order the same as with the dimmers. I am sorry sir but I cannot accept a refund on the flexwatt and dimmers. Have a blessed evening.,
]-Matt

Gourmet privilege <[email protected]> wrote:
Just tell me how could you send a package one month after the order was taken but take the money right away and
tell the client you do not care if they were inconvienced after I told you I was getting in a shipment of animals that week
and I needed the flex tape.I do not believe that there was another Ken calling you from Canada ordering similar products,we are
talking about an important amount of money you should be ashamed of your service again I did not open the box and I would
like to be reimbursed for the total amount because of your lack of professionalism I was charged for a service I did not receive it.
I find it hard to believe that you could feel comfortable in telling me that you would not take back the merchandise it is not as if I was at fault and just changed my mind you were a MONTH LATE Ken

So after all this, and all of the other complaints from other unsatisfied clients Matt has decided to ignore and not respond any further.I wish there was a way to verify and prove e mail delivery so it would be 100% fool proof as to the authenticity of which I would have to problem. Again I never bashed as some say his religion just him as a person. I hope that in the future people will get what they pay for on the day it is supposed to come.Matt you really should use spell check. If you ever decide to reimburse me feel free the box is still not opened. Ken

 

[Jim O]

You criticise me for my behaviour yet you feel the right to call me a liar and hypocrite as well as calling people the Sluts of Spokanes you are a little higher than mighty also.

Not to comment on the rest of your post, but at least one of the "Sluts of Spokane" is/was just that. Wendy Childs (aka Bianca Trump) is/was a porn star and, by her own admission, a highly paid prostitute.

 

[bonks]

So that gives you the right to call her a slut Did Jesus call Mary of Magdalen a slut.

 

[bonks]

What you have nothing to say no more interestig comments or criticisms

 

[Chameleon Company]

Jim O.
Lots of folks here and elsewhere "was" stuff. Since you point out the accuracy that one "was", then are we to assume that in your view it was relevent here in this thread ? In the BOI ? Or were you just clarifying it in spite of it being irrelevent and pathetic name calling ? Bonks, you are right on the money. Otherwise ... Happy Thanksgiving all.

 

[Jim O]

So that gives you the right to call her a slut Did Jesus call Mary of Magdalen a slut.

Frankly I don't care what he called her. It's irrelevant to this discussion. After all, you called Matt "a liar,hypocrite and thief". Are you going to hold me to the standards of Jesus and not yourself? Evidently you call yourself a Christian. I do not call myself that and your suggesting that I should hold myself to his standards are more than a bit presumptious. What's worse is that your invoking Christianity after the things you wrote in your emails rings more than a bit hollow. In fact it's pathetic. Most everyone here, myself included, agrees that you received lousy service and Matt was in the wrong as far as that goes. But you turned into a raving lunatic and lost it. And for that you were also wrong. Despite your highly offensive emails, I still believe that you are entitled to your refund.

What you have nothing to say no more interestig comments or criticisms

English translation please? I'm not sure what you are trying to say.

Jim O.
Lots of folks here and elsewhere "was" stuff. Since you point out the accuracy that one "was", then are we to assume that in your view it was relevent here in this thread ? In the BOI ? Or were you just clarifying it in spite of it being irrelevent and pathetic name calling ? Bonks, you are right on the money. Otherwise ... Happy Thanksgiving all.

Jim F,

I think it's rather obvious that it was a simple clarification.

As for Bonks being "right on the money" as Queen Gertrude said unwittingly about herself, "the lady doth protest to much, methinks". Before Bonks preaches to me about how Jesus might have acted, he should first look at his own behavior. That would be spot on.

 

[Chameleon Company]

Jim O.
I can agree with you 99% of the time. At the same time, I don't want to parse everything Bonks said with a thumbs-up-or-down on each point. The parties involved brought religion into it, each in their own way, and I could care less. Just me on that one, and you can have at that part of it to your heart's content. While I cringed seeing this thread reignite on Turkey Day, I cringed more at your clarification. Sorry, but IMO the clarification was not only irrelevent, but reinforced some of the nonsense introduced into this thread by Scrooge .... same old off-topic name calling from a 54 year old man ... that's sad.

So as to clarify, Bonks I agree that you had a valid business complaint, and also had solid standing to take issue with another poster inventing facts, and then using them to chastise you with the name calling and other related BS.

In a most generic sense, some of you folks would be better suited trying to find a turkey today rather than auditioning to be one

 

[Mickey_TLK]

I just need one clarification on something stated near the beggining of this thread.

Matt do you have an office you run your business out of? If so do you allow walk in customers, or is it out of another business site? Just trying to wrap my mind around something.

 

[Dennis Hultman]

Going to make this simple, I hope.

If I were Matt, I probably just would have taken back the order due to the delay. I would have also communicated the delay in a timely fashion to the buyer. Simple mistakes happen all the time. I wouldn’t have let this one progress this far.

Now, from the first post on this thread, It was apparent that the buyer probably stated a few things that he knew were improper hence the statement “He will say that I was rude and aggressive because I insulted his religion”.

If you notice in the posts of emails provided by both sides, this one from Matt

Gourmet privilege <[email protected]> wrote:
I knew you would not have the courage to do it you lying hypocrite piece of shit. May Jesus save your sorry fagget ass! I will do anything I have to to get a refund from you, weither it is lie, cheat or steal.
Ken

In the emails provided by Ken there is no version of this email posted even though he states this took place but he didn’t use the word “faggot” Obviously, you provided selective emails only, instead of laying out the record of correspondence.

In general, when talking about refunds I am amazed what some people will do in order to return in item. I guess I’m from a different school then most. I see people all the time abuse and use items and try to return them to stores a month, six months or even a year later to a store for a full refund or exchange. It amazes me. Unless a product is defective, I would never think about returning something I have purchased.

This incident is different in that even though the buyer made some derogatory statements and I believe that he is less then forthcoming here, he did make known that he needed this product within a certain timeframe. He did pay extra to receive the items within that timeframe. Matt has admitted that he has made an error in shipping the items in the manner they were paid for, which to some credit he did make the refund on that error. As I buyer, and if I was an same position as Ken and had to obtain the product somewhere else, I would also think this partial refund would be not enough.

For what it is worth, I have done business with Matt and had no problems. I don’t believe him to be a dishonest person or a liar, which has been presented here. However, I do believe he could have handled this situation better.

In regards to TOS, If I were going to purchase from Matt for the first time and read his TOS, I would fully understand that I would not be able to return flexwatt. If I needed this product within a certain timeframe, I would make sure I had a commitment from him to deliver the product within the timeframe. If I receive the commitment, I would probably make the order. Now, if Matt fails to deliver on that commitment of a timeframe does that mean he should give a full refund or rely on his TOS. Did I ask him if he would take it back if he doesn’t? Should I have to ask him?

For me personally, if I were the buyer and could use the product elsewhere or may have a use for it in the near future, I probably wouldn’t even bother. But as a seller, I would most certainly offer the customer the option of returning the product for a full refund. I am not stating Matt should have the same level of obligation that I would hold myself to, but offering a prospective for him to ponder.

It is obvious that Matt early on has taken his reputation seriously and in the past has excelled at customer service. There have been mention in this thread of other bad guy posts but also one should note he also has some of the longest good posts as well. I mention this not to detract from the recent problems in communication Matt has had, but to help him understand the current outlook that many have taken on his business.

Matt, I believe you worked hard to establish a good business reputation. I also believe you have outgrown your current resources. There is no other way to explain all the previous posts about your fast shipping times and excellent customer service to the more recent posts of long delays. Regardless, something has changed. Sometimes it we become caught up in the moment with no foresight on the outcome.

Anyway, past dealings will only carry you so far. In general, people only remember what you have done for them recently and how you handle the tuff situations instead of all the ones that go according to plan.
The buying public, (people) are diverse and when in business you have to decide how you were cater to the public as a whole. You can be as tight as you want on your policies and have a smaller customer base that is easier to deal with than the general public.

Matt, I don’t believe anyone should be subjected to abuse and some people will try to take advantage of a business. The question you have to ask yourself is, should you have let this situation get to that point?

When you came to the realization that you messed up on the shipping, do you give the customer the benefit of the doubt or assume he is just being difficult? Ken also expressed in his original email to you his timeline needs. The level of service you give at this point is what people or going to remember. The point you draw the line at customer service is completely up to you but have no doubts it will effect your bottom-line more than if you take a loss on this one order or not.

I just call them like I see them. You were absolutely wronged in other situations here but in this one you could have chosen for it not to escalate to a thread on the BOI.

Setting aside Ken’s actions after you decided he could not return the flexwatt, ask yourself these questions.
Do you believe someone who orders from you and states during that process they need the items within a certain timeframe (days) shouldn’t be upset if that order comes over a month later?
Do you believe that if a customer pays you for one shipping method and receives another cheaper method instead, shouldn’t the customer be upset?

Can we agree that this isn’t the best customer you can provide?

If yes, then you have to decide what kind of business you want to be known for. One that will go above and beyond to correct a problem and deliver a good experience or one that will rely on his TOS even if the mistakes made were solely your own.

 

[Dennis Hultman]

I meant to hit the preview button on the post but hit submit instead. Sorry, I made a few mistakes but you get the gist of what I was trying to state. I hope!

Can we agree that this isn’t the best customer you can provide?

*customer service

 

[Jim O]

Jim O.
I can agree with you 99% of the time. At the same time, I don't want to parse everything Bonks said with a thumbs-up-or-down on each point. The parties involved brought religion into it, each in their own way, and I could care less. Just me on that one, and you can have at that part of it to your heart's content. While I cringed seeing this thread reignite on Turkey Day, I cringed more at your clarification. Sorry, but IMO the clarification was not only irrelevent, but reinforced some of the nonsense introduced into this thread by Scrooge .... same old off-topic name calling from a 54 year old man ... that's sad.

So as to clarify, Bonks I agree that you had a valid business complaint, and also had solid standing to take issue with another poster inventing facts, and then using them to chastise you with the name calling and other related BS.

In a most generic sense, some of you folks would be better suited trying to find a turkey today rather than auditioning to be one

Ate my turkey Jim, and the poster is Canadian and thus his Thanksgiving Day was last month, not today. In any event, the two individuals chastising each other about religion is one thing, but when one chooses to impart his beliefs onto ME I have a right (and perhaps feel an obligation) to let him know that I do not appreciate it.

As for whether the info regarding your customer and acquaintance Wendy Childs is ever relevant or is not, that's for the "jury" to decide. Her past clearly is irrelevant to this thread, and on this we agree, but a question was raised by bonks about her and I answered it. You have decided Wendy's past is completely irrelevant inn all circumstances but you are obviously far from impartial about that subject and would perhaps deign to impose that view on the rest of us. My feeling is that people are free to make pornography, to be prostitutes, to enjoy pornography, and to enjoy prostitutes. They are also free to make other choices as well. And I am free to disapprove of those choices, to approve of those choices, or to have no opinion on those choices, but my opinion is just that, an opinion and you know what they say about opinions. But that choice is for me to make. Just like my choice of religious or political preference is mine and mine alone. You may or may not like my choices or my preferences but there isn't much you can do about it. I would remind you however, that prostitution is still a criminal offense in 49 of the 50 United States of America, and somehow I don't think that your acquaintance was working in a licensed Nevada brothel. So she is a confessed criminal (her current problems with the law notwithstanding) and that would speak to her character and would be, IMMHO, relevant to any discussion about her ethics and business dealings, in the proper venue of course. My clarification was for the benefit of bonks who had in fact made a false assumption. All of this does not change the fact that Wendy Childs is or was, in fact, a slut, which is exactly what I said. According to the reference site that you like to point to for such purposes, one definition of slut is "prostitute".

 

[MGReptiles]

Dennis I always respect your posts.. I stated on post 109 that he is free to return the entire order. I have excellent customer eervice but I am only human and when you talk trash then heck I do get a little hot and redneck.. For those of you that beleive I am blaming it on this or that, well then your entilted to your opinion.. Ken if you wanty to return it, do so.. You can have store credit..
-Matt

 

[Dennis Hultman]

I stated on post 109 that he is free to return the entire order.
-Matt

Sorry, I missed that. Good deal.

 

[Chameleon Company]

Jim O.

That is one giant pantload. Ken's raising it as he did had to do with all the name-calling, and why was it here. He was not the one to introduce "sluts" to this thread, and I believe he was a bit mystified as to its inclusion here, as he does not yet grasp the stupidity of some posters in the BOI. He made a good point that it was out of line, and at least belonged anywhere else. Now you want to argue another thread here, and frankly have stated quite a few innaccuracies. Lot of writing for something you acknowledge is irrelevent. Lot of BS too.

 

[shrap]

Sorry, I missed that. Good deal.

You really think so Dennis? $485 in store credit? I personally DON'T think that is a good deal. Or even fair for that matter.

Ken if you wanty to return it, do so.. You can have store credit..
-Matt

I know if it was my money I would not find this acceptable at all. Then again if it was my money I would have requested a refund long before a month went by. And if necessary would have had the charges reversed.

 

[Suncoast Herpetological]

If you would like to send the order back please do so today and we can handle it as anyother return, when it arrives I will give you "store credit" minus a 25% restocking fee and you pay the shipping to here.

Actually Dennis, the quote above was Matt's offer to the thread starter. In my opinion, given the specifics of the transaction,.........it stinks!

 

[chondrogal]

If you would like to send the order back please do so today and we can handle it as anyother return, when it arrives I will give you "store credit" minus a 25% restocking fee and you pay the shipping to here.

All I can say about this situation is that I too would have been upset by the length of time before receiving the product since it was clear at the time of order that I was expecting a quick shipment. I'd like to think I would not have resorted to name calling and threats though in trying to come to some resolution. In Matts last post he says he offered a refund.... but, did he really? In post 109 I'm seeing 75% store credit only being offered and customer still having to cover shipping cost, this would be a fairly significant loss.