Erg.
Should say "you DONT GET to keep it and decide weeks later it's too dirty"
My family member received the package and put the contents away. I did not inspect them until I needed them, approximately 2 weeks later. No e-mails as the price quote and promise was done by John Callaham via phone.
He was contacted via phone about the problem of being over charged. He proceeded to get quiet nasty, calling me childish (because I called him on the matter), said that's how a business is ran, said he would no longer communicate with me, then hung up on me. I figured I'd let the over charge go and never use them again because he obviously couldn't keep his word.
When I accessed my freezer for the feeders is when I noticed their nasty condition. Fecal matter in the bag, no big deal. It's expected to have a few. But, there were more than a few present. As with them being yellow from urine, once again, that can be expected on one or two, but a whole bag (4 bags to be exact), that's not what I call "clean" healthy feeders.
When a batch if feeders were thawed (on Saturday 11/23/13, almost 2 weeks after receiving them on 11/13/13) I noticed all 15 feeders had charcoal black tummies. With them being double bagged for the thaw process, the smell was obviously not present, at least not to me. Once I opened the Ziploc bag, I was practically thrown to my
with the smell. It reminded me of finding a dead mouse in the garage that's been there a few days. Mind you, one only one of my snakes (11 in total) ate a feeder, the rest resisted and tried to flee (hissing and puffing up their body).
After that occur acne, I proceeded to contact John Callaham, calling the main number to MiceDirect, on 3 occasions, in a weeks time. He never once returned my calls nor did he reply to the email address I left. I assume he was keeping his word (finally).
Without him willing to return my calls nor communicate with me, I then proceeded to my back to file a dispute. Was informed by my bank to not communicate with him because it was now a dispute claim. They issued me a new card and I went about my day.
The feeders were thrown out due to needing space for healthy feeders. I never thought to take pictures. My brain is fried with schooling and other personal matters (I know, no excuse)
The reason the State Troopers were brought into the situation... John Callaham saw it as being a fit thing to do on his end. Once the troopers called me, I informed the officer the he was harassing me, constantly calling and e-mailing. I told the officer the story and what had transpired, invited him to check my freezer ( which was done and none of their feeders were found, go figure) John was informed several times to cease contact, he did not heed my warning. The trooper I dealt with call him (John) and informed him not to contact me, what he was doing is harassment. Regardless if their are in the same state or not, harassment is harassment.
I can only provide a few screen shots to the amount of calls that were placed to my phone. The blocking app I downloaded crashed, hence the reason I'm waiting for the phone company to send copies.
Also, to add, he is demanding more money for his poor customer service and not communication. This whole problem could have been avoided if he just maned up. Plain and simple.
If someone wants to assist me in uploading what screen shots I have of his excessive calling, I'd be more then happy to show them.
