mike stafani bad seller poor custemer service

[critical bill]

Mike's Monitors
Registered User
Last Activity: 06-13-2008 08:36 PM
Viewing Thread mike stafani bad seller poor custemer service @ 08:36 PM

He's here again viewing the thread.

Whats the deal Mike?

 

[critical bill]

Again you will be getting refunded your $175.00!
Please quit your crying...you remind me of one of my 8 kids!!
DHL is taking care of this situation.
Mike Stefani

Disregard my last post.

You told the guy a while back he would be receiving his refund and he would need to sign for it. So whats the deal with DHL now?

This guy should have had his refund yesterday. You don't seem like a man of your word at all. And you seem like an arrogant POS about it as well.

 

[MikeCurtin]

Looks to me like Mike's taking his sweet time...most likely on principle. I'm sure the aggravation factor came into play, and part of me doesn't blame him, but this is a VERY poor decision...especially with everyone watching.

Take it out of pocket and move on...it'll pay off in the long run!

 

[John E Dove]

Again you will be getting refunded your $175.00!
DHL is taking care of this situation.
Mike Stefani

Now even I can understand, DHL screwed it up and is taking responsibility for paying the refund!!
That explains why it is taking so long. Corporate Bureaucracy!!!

 

[critical bill]

Now even I can understand, DHL screwed it up and is taking responsibility for paying the refund!!
That explains why it is taking so long. Corporate Bureaucracy!!!

Even if DHL is in the process of taking care of it, the refund should already be in Dale's hands. The credit or refund for the delivery Dale did not receive is between DHL and Mike. Dale should not have to wait.

AND...with all the time Mike spends online here he could have easily told Dale the refund was coming through DHL and that he had to wait until it was resolved.

Mike jerked the guy around. Spiteful horseshit with a side order of arrogance. End of story.

 

[John E Dove]

Mr. Kimmel,
I agree that if you or I were the seller the refund might have already been made but Mr. Ross was not in the dark as to where the refund would be coming from as stated in post #1;

we contacted mike about this and dhl they said they would replace my order or refund my money

The problem is we have no idea who DHL will be sending the money to.

If DHL has scheduled the refund to go directly to Mr. Ross, as it seems to indicate in the above quote, then it would be foolish for Mr. Stefani to send him an additional $175. Mr. Stefani would be out $175 for nothing and Mr. Ross would receive $350, $175 from DHL & $175 from Mr. Stefani.
This being the case I too would take a wait and see approach. If the money came to me I would get it to Mr. Ross and if it went to him I would hope DHL would allow me access to that information.
I feel we are still seeing impatience here which has been the pattern of this thread from the start.

 

[lanceheads]

Mr. Dove,
I once again (sigh) agree with Mr. Kimmel.
Chuck makes an excellent point. Regardless of what Mr. Stefani does.

Randal Berry

 

[critical bill]

Mr. Kimmel,
I agree that if you or I were the seller the refund might have already been made but Mr. Ross was not in the dark as to where the refund would be coming from as stated in post #1;

The problem is we have no idea who DHL will be sending the money to.

If DHL has scheduled the refund to go directly to Mr. Ross, as it seems to indicate in the above quote, then it would be foolish for Mr. Stefani to send him an additional $175. Mr. Stefani would be out $175 for nothing and Mr. Ross would receive $350, $175 from DHL & $175 from Mr. Stefani.
This being the case I too would take a wait and see approach. If the money came to me I would get it to Mr. Ross and if it went to him I would hope DHL would allow me access to that information.
I feel we are still seeing impatience here which has been the pattern of this thread from the start.

Johnny, do me a favor and skip the Mr. Kimmel crap, OK?

Mike stated a while back that "he was sending" Dale his refund and that he would have to sign for it when it arrived. He did not say that he was waiting for DHL to approve the claim and that's the way Dale would have his refund.

The bottom line is is that this has become a crap deal for Dale and Mike is looking like the real cheap spiteful asshole in this botched mess.

There is a HUGE difference between being wrong and doing wrong. I'm saddened that I'd even have to point this out to you because you seem rather smart.

Its OK to be wrong..as is in Dales case here for the way that he has handled things.

Its not OK to do wrong... as seems it is the case with what Mike is now doing to Dale.

Being wrong and doing wrong......HUGE difference.

Mike is not a poor communicator. If it was Mikes intention to allow DHL to handle the refund then he should have told Dale this from the start. But again, Mike said HE (INDICATING DIRECTLY) would be SENDING DALE A REFUND THAT WOULD NEED TO BE SIGNED FOR.

Also, I do not believe that DHL would send a refund check directly to Dale that he would have to sign for. This is Mikes account with DHL and I firmly believe that any refund issued would go to Mike and he would be responsible to reimburse his own customer.

I have heard some wonderful things of Mike Stefani. I'm just not seeing wonderful things from Mike Stefani right now.

 

[Cat_72]

I gotta say...while Dale was a PITA, that doesn't give Mike a fair excuse to put off sending his refund. And I believe Chuck is right, DHL would offer refund to Mike, not Dale.

C'mon Mike....a lot of us stood up for ya here. Don't crap on us too....just send the man his refund or give a fair explanation of what's going on.

 

[critical bill]

C'mon Mike....a lot of us stood up for ya here. Don't crap on us too....just send the man his refund or give a fair explanation of what's going on.

That's what I'm saying. A bit of honesty. Its not like we all haven't hit rough patches financially in our lives.

8 kids to feed and cloth, $4+ a gallon for gas, the euro is stronger than the dollar.......anything reasonable like that as an excuse at this point will do.

 

[spawn]

If DHL has scheduled the refund to go directly to Mr. Ross, as it seems to indicate in the above quote, then it would be foolish for Mr. Stefani to send him an additional $175.

Refund would go to the account holder -- Mike. That's a no brainer.

BUT, I agree at this point Dale's shit has been ruined and it's time to give him his refund. As ridiculous as the OP was, it's time to hand over the mula Mike. Remember -- you employ DHL to get the job done -- this is NOT a problem your customer should deal with. This is all sounding a little too nostalgic of Dan Scolaro practices right now...

 

[Dennis Hultman]

I have used DHL, FedEx and UPS in the course of other business.

All refund the shipper. The shipper is the one with the account. The shipper is the one to file claims. Simply put, the buyer doesn't pay the delivery service, the shipper does. They refund the one that pays them not a third party.

 

[DSHULD]

re: to dale

don thanks for the understanding.and i offer you my apology for the things i said to you..................................................................................................................as for mikes monitors its looking like a ripoff more as every day passes .i would like to offer some ketchup to those who tried to stick up for the man.who are all left eating crow.good job mike stefani on leaving your backers out to dry .i hope they see you and your true colors for what they are a ripoff ..........................all over 175.oo.... a mans word shouldn't be this cheap

No real need to apologize but it is accepted. I have said and done some dumb stuff in my life as well so I can't say I took it to heart. Just was a poor way to try and get your point across with. I don't remember either one of you stating the amount was some much before though. I don't feel like I'm eating crow. I do feel Cat is right in saying that mike has let a lot of people down by dragging this out so long. Far to many of us on here thought he would have dealt with this a lot quicker and defended him under that assumption ( once again assumptions kick us in the backside).

With that being said, Dale I apologize to you for all the garbage I gave you at the beginning of this thread.

Don

 

[DSHULD]

correction

was some much before though.
Don

Sorry that was supposed to be so much. I'm not fully awake yet.

 

[Cat_72]

With that being said, Dale I apologize to you for all the garbage I gave you at the beginning of this thread.

Dale EARNED a lot of the garbage he got, lol....but he still deserves his refund as well.

 

[Jaybee]

As someone who stuck up for Mike & Antoinette earlier in the thread, I admit it does make me uneasy to see that there is at least a big lack of communication between the parties in this case. I've never dealt with waiting on DHL for a refund/dispute settlement, so I don't know how long it generally takes, but at the very least in Mike's place I'd be keeping Dale informed every few days or so.

 

[greatlakesreptiles]

reply to mikes monitors

Again you will be getting refunded your $175.00!
Please quit your crying...you remind me of one of my 8 kids!!
DHL is taking care of this situation.
Mike Stefani

.........................................................................
mike Ive herd of this refund for several weeks now.the first the 19th then the 22nd ...its been 3 weeks sence then.and your first reply is the above bs...you employed dhl now your hiding behind them..true enough i haven't been the most civil about this mater and have apologized to this fact..mike your the one showing your true colors at this point.....and i hope i really don't remind you of one of your kids. they shouldn't have to complain for weeks for something to be taken care of responsibly the way it should have been......have a nice day and hope your knee is doing better.......lifes to short to hate........

 

[dsirkle]

If you order something online or over the telephone and pay for it with a credit card and don't receive it, it is a simple matter to call the credit issuer and place the item in dispute. The item will be immediately taken off the bill until the matter is resolved. All this drama and this whole crazy thread wouldn't even be necessary if this had been handled like a 21st century business transaction.

 

[The BoidSmith]

If you order something online or over the telephone and pay for it with a credit card and don't receive it, it is a simple matter to call the credit issuer and place the item in dispute. The item will be immediately taken off the bill until the matter is resolved. All this drama and this whole crazy thread wouldn't even be necessary if this had been handled like a 21st century business transaction.

It's really simple. Most of us like reptiles. We keep saying that's all about the reptiles, keep them well fed, clean, and healthy. Business on the other hand is all about people. You can be the best reptile keeper in the world but fail miserable as a business person. If you are unable to deal with people civilly, just enjoy your herps, they hardly complain...

 

[John E Dove]

As someone who stuck up for Mike & Antoinette earlier in the thread, I admit it does make me uneasy to see that there is at least a big lack of communication between the parties in this case. I've never dealt with waiting on DHL for a refund/dispute settlement, so I don't know how long it generally takes, but at the very least in Mike's place I'd be keeping Dale informed every few days or so.

I very much agree that the communication between parties has been very poor. Mr. Stafani has the responsibility to keep his customer well informed and if indeed the shipping company always refunds to the shipper then this matter should have been resolved weeks ago.
It is very poor customer service to leave a customer hanging like this regardless of the customers deportment.