anowen25 said:
I replied that I wanted the turtles I ordered and asked him why he was selling stuff he didn't have. He counter offered, saying he had 5 baby smooth Softshells that he would send me below cost, with no reply on not actually having what he was selling.
I'm not taking sides here, and I don't know either party, AND I'm sure that some people will not like my feelings on this subject. So here goes:
Andrew - he told you he didn't have them. That can happen for a lot of reasons (maybe he never had them in the first place, maybe somebody just bought his last 2, maybe he looked and didn't think that what he had left was of sellable quality, who knows - HE DIDN'T HAVE THEM). who the heck are you to come out with
anowen25 said:
I said, 'Mitch, I don't care what you have to do, I want the turtles I ordered by tomorrow (today, 11/3)'
If you really want the things, ask when he'll be getting more, and if he'll geive you the same price...if you think you deserve something for sticking with him, ask for a discount. If you don't want to wait, politely ask for your refund and move on.
anowen25 said:
If I wanted turtles from Zoological I would by them.
If you care that much where they come from, don't make obnoxious statements like the one quoted above
Now to Mitch...As I'm sure you've seen, many people have different feelings about drop shipped animals. I'm not going to pursue that subject.
What I will suggest is that you not make substitutions in a customers order without their consent. It doesn't matter how good a deal you think you are giving them, if you send something they didn't order - you are wrong. Period. If/when you find yourself in the position of not being able to fill an order - make it known (which you did), immediately offer a refund, or tell them when you will have the animal available again (if it is soon, if not - refund the $ and offer to contact them when you have what they want)